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Salesforce Health Cloud

Patient relationship management software in the cloud

Table of Contents

Salesforce Health Cloud - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: October 2026

Salesforce Health Cloud overview

What is Salesforce Health Cloud?

Health Cloud by Salesforce is a cloud-based healthcare CRM and patient management solution which enables collaboration between healthcare providers, payers, and patients. The software is built on Salesforce’s CRM platform and specifically designed to meet the needs of the healthcare industry.

Health Cloud Empower enables care providers, including care coordinators, hospice care, home nurses, and patients’ family members, to engage with care teams using any internet-enabled device. Care Team Lists allow caregivers to view and communicate with care teams, the Care Plan Selector enables the assignment of care plans to patients by caregivers, and Care Plan Tasks let care providers assign tasks to patients on-the-go. Permissions can be managed to control access to patient data, ensuring personal medical information is kept secure.

Concurrent Care Plans allow multiple teams with disparate expertise and workflows to collaborate and build relationships across care teams. Care providers can assign multiple care plans for comorbid patients to different care teams to provide more personalized care journeys. Health Cloud also automatically calculates patient risk scores based on the Center for Medicaid Services Hierarchical Condition Category (CMS-HCC) model, allowing providers to view risk across patient populations. The customizable risk dashboards give providers insight into the populations they serve, and enable the provision of targeted preventative care to the patients most in need.

Starting price

350per user /
per month

Alternatives

with better value for money

Pros & Cons

Patient Information Management

User Interface

Reporting and Workflow Automation

Setup and Customization

Do you work for Salesforce Health Cloud? Manage this product listing

Salesforce Health Cloud’s user interface

Ease of use rating:

4.4

(71)

Salesforce Health Cloud review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(34)

5(37)

What do users say about Salesforce Health Cloud?

Users say Health Cloud offers a user-friendly interface and centralizes patient information, which helps streamline daily tasks and improve team collaboration. They find it increases efficiency and supports better organization, but note that initial setup, customization, and integration can be complex and time-consuming, especially for those without technical expertise.

Reviewers indicate the interface is intuitive once they become familiar with it, but some feel overwhelmed by the number of features and configurations. They report a steep learning curve for new users and mention that ongoing use often requires training or support, particularly for smaller or less technical teams.

Select to learn more

Who uses Salesforce Health Cloud?

Based on 71 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospital & Health Care

Health, Wellness and Fitness

Computer Software

Accounting

Others

Use cases

Patient Management

Human Services

Patient Portal

Clinical Trial Management

Medical Scheduling

Salesforce Health Cloud's key features

Most critical features, based on insights from Salesforce Health Cloud users:

Compliance management

4.0

(1)

All Salesforce Health Cloud features

Features rating:

4.4

(71)

21 cfr part 11 compliance

4.4

(5)

Access controls/permissions

3.3

(4)

Accounting integration

(0)

Activity dashboard

(0)

Activity monitoring

(0)

Activity tracking

4.6

(14)

Ad hoc reporting

(0)

Admissions management

(0)

Alerts/Escalation

(0)

Alerts/Notifications

3.5

(2)

API

3.2

(5)

Appointment management

4.4

(30)

Appointment scheduling

4.5

(11)

Audience targeting

(0)

Audit management

(0)

Authorization Tracking

(0)

Automated routing

(0)

Automated scheduling

(0)

Bed management

5.0

(1)

Billing & invoicing

4.3

(3)

Calendar management

(0)

Calendar/Reminder system

(0)

Calendar sync

(0)

Campaign management

4.5

(2)

Candidate profiles

(0)

Care plan management

(0)

Case List Management

(0)

Case management

(0)

Charting

4.2

(15)

Chat/Messaging

(0)

Claims management

3.3

(3)

Client Chart Audit Tools

(0)

Client management

(0)

Client portal

(0)

Clinical study management

(0)

Collaboration tools

(0)

Commission management

(0)

Communication management

3.8

(6)

Compliance management

4.0

(1)

Compliance tracking

(0)

Configurable Alerts

(0)

Confirmations/Reminders

(0)

Contact database

(0)

Contact management

(0)

Cost tracking

(0)

Customer database

4.0

(1)

Customizable fields

5.0

(8)

Customizable forms

(0)

Customizable reports

4.4

(17)

Customizable templates

5.0

(2)

Dashboard

(0)

Dashboard creation

(0)

Data aggregation

(0)

Data capture and transfer

4.3

(3)

Data import/export

4.7

(3)

Data security

(0)

Data synchronization

(0)

Data verification

(0)

Data visualization

(0)

Digital signature

(0)

Discharge Management

(0)

Document imaging

(0)

Document management

4.5

(12)

Document storage

(0)

Double data entry

(0)

Drag & drop

4.0

(1)

Electronic data capture

5.0

(4)

Electronic payments

3.0

(1)

Electronic signature

4.4

(7)

Eligibility verification

(0)

Email alerts

(0)

Email management

(0)

Email reminders

(0)

Employee management

(0)

EMR/EHR

4.0

(6)

Expiration date management

(0)

Financial management

4.5

(2)

Forecasting

5.0

(2)

For healthcare

(0)

For medical purposes

(0)

Forms management

5.0

(3)

Goal setting/tracking

(0)

Graphical data presentation

(0)

Group Notes

(0)

HIPAA compliant

4.6

(18)

Historical reporting

(0)

Immunization & allergy tracking

(0)

In-Patient management

(0)

Insurance policy management

5.0

(1)

Insurance Rating

(0)

Inventory management

3.0

(1)

Inventory optimization

(0)

Inventory tracking

(0)

Invoice management

(0)

Lab information management

5.0

(1)

Lead management

(0)

Level of Care Evaluation

(0)

Life & health

(0)

Live chat

(0)

Marketing automation

3.5

(2)

Mass notifications

(0)

Medical billing

(0)

Medical history records

4.4

(5)

Message personalization

(0)

Messaging

(0)

Mobile access

4.5

(24)

Mobile alerts

(0)

Monitoring

(0)

Multi-Currency

(0)

Multi-Location

5.0

(7)

Order management

(0)

Order tracking

(0)

Out-Patient management

(0)

Patient communications

(0)

Patient education

(0)

Patient engagement

(0)

Patient Flow Management

4.3

(4)

Patient location tracking

(0)

Patient management

5.0

(7)

Patient monitoring

4.2

(5)

Patient portal

(0)

Patient records management

4.0

(5)

Patient recruiting

(0)

Patient scheduling

4.5

(11)

Payment processing

(0)

Payroll management

(0)

Pharmacy

(0)

Physician management

(0)

Pipeline management

(0)

Policy management

(0)

Predictive analytics

(0)

Product identification

(0)

Progress reports

(0)

Progress tracking

(0)

Property & casualty

4.0

(2)

Purchase order management

(0)

Purchasing & receiving

(0)

Quotes/Estimates

4.0

(2)

Randomization

(0)

Real-time alerts

(0)

Real-Time data

(0)

Real time data collection

(0)

Real-Time monitoring

3.0

(2)

Real-Time notifications

(0)

Real-Time reporting

4.0

(1)

Real-Time updates

(0)

Records management

4.3

(7)

Referral management

5.0

(1)

Referral tracking

(0)

Registration management

(0)

Reminders

5.0

(1)

Reorder management

(0)

Reporting/Analytics

3.8

(4)

Reporting & statistics

4.5

(20)

Risk assessment

(0)

Role-Based permissions

4.0

(1)

Sales order management

(0)

Scheduled messaging

(0)

Scheduling

4.6

(15)

Search/Filter

(0)

Segmentation

5.0

(2)

Self Payment

(0)

Self service portal

3.8

(5)

Shipping management

(0)

SMS messaging

4.0

(1)

SMS reminders

(0)

Social media integration

(0)

Stock management

(0)

Supply Management

(0)

Task management

4.5

(2)

Task progress tracking

(0)

Task scheduling

3.0

(1)

Team Notes

(0)

Template management

(0)

Third-Party integrations

4.0

(1)

Time tracking

(0)

Training management

(0)

Treatment planning

4.5

(2)

Trial design

4.7

(3)

Usage tracking/analytics

(0)

Salesforce Health Cloud alternatives

Salesforce Health Cloud

4.4

(71)

Starting from

350

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.4

Value for Money

4.0

Customer Support

4.1

Jane

4.8

(538)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.8

Zanda Health

4.6

(217)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.4

Customer Support

4.6

ModMed

4.5

(568)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.3

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Jane

4.8

(538)

Jane is a cloud-based practice management software designed to help health and wellness practitioners...

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Zanda Health

4.6

(217)

Zanda is a practice management platform designed to help allied health professionals run clinic operations...

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ModMed

4.5

(568)

ModMed® helps practices boost satisfaction through patient portals, self-scheduling, payments, telehealth...

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Salesforce Health Cloud pricing

Value for money rating:

4.0

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Health Cloud Enterprise

350

/user

Per month

Features included:

Clinical and Insurance Data Models
Integrated Care Management
Omnistudio and FlexCards

Health Cloud Unlimited

525

/user

Per month

Features included:

Everything in Enterprise, plus More Storage and Automation
Predictive and Generative AI
Premier Success Plan and Full Sandbox

Health Cloud Agentforce 1 for Service

750

/user

Per month

Features included:

Service AI
Customer Communities
Slack Collaboration and Productivity

Health Cloud Agentforce 1 for Sales

750

/user

Per month

Features included:

Sales AI
Partner Apps
Slack Collaboration and Productivity

User opinions about Salesforce Health Cloud price and value

Value for money rating:

4.0

(71)

To see what individual users think of Salesforce Health Cloud's price and value, check out the review snippets below.

“It offers powerful tools for managing patient information, coordinating care, and improving workflows. While it takes some time to learn all of its capabilities, it has helped make daily processes more efficient and organized.”

Namrata A.

IT Recruiter

“The ability to customize workflows and generate meaningful reports adds long-term value for both employees and the organization. Despite occasional technical or usability concerns, Health Cloud continues to play an important role in improving service delivery and operational consistency.”

Precious M.

Director of Sales and Marketing

Salesforce Health Cloud integrations (1)

Integrations rated by users

We looked at 71 user reviews to identify which products are mentioned as Salesforce Health Cloud integrations and how users feel about them.

Tableau

Integration rating: 4.0 (3)

Boomi

Integration rating: 5.0 (1)

“Boomi integration is important because it enables seamless, automated, and scalable data exchange between Sage X3 and other business systems, improving efficiency, accuracy, and operational visibility.”

Sesha B.

Development Manager

SAP SuccessFactors HCM

Integration rating: 4.0 (1)

Youreka

Integration rating: 5.0 (1)

“Youreka helps with our assessments and reporting of our health assessments. This system has been easy to use and again very customizable which is crucial to our business.”

Melissa L.

Provider Network Specialist

Conga Composer

Integration rating: 3.0 (1)

“This integration helps with printing out documents that are needing to be sent to our members/patients. These documents however are not easy to edit once they are created and added.”

Melissa L.

Provider Network Specialist