App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Health Cloud

Patient relationship management software in the cloud

Table of Contents

Is this product right for your business?

Find out with a

Health Cloud - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2026

Health Cloud overview

What is Health Cloud?

Health Cloud by Salesforce is a cloud-based healthcare CRM and patient management solution which enables collaboration between healthcare providers, payers, and patients. The software is built on Salesforce’s CRM platform and specifically designed to meet the needs of the healthcare industry.

Health Cloud Empower enables care providers, including care coordinators, hospice care, home nurses, and patients’ family members, to engage with care teams using any internet-enabled device. Care Team Lists allow caregivers to view and communicate with care teams, the Care Plan Selector enables the assignment of care plans to patients by caregivers, and Care Plan Tasks let care providers assign tasks to patients on-the-go. Permissions can be managed to control access to patient data, ensuring personal medical information is kept secure.

Concurrent Care Plans allow multiple teams with disparate expertise and workflows to collaborate and build relationships across care teams. Care providers can assign multiple care plans for comorbid patients to different care teams to provide more personalized care journeys. Health Cloud also automatically calculates patient risk scores based on the Center for Medicaid Services Hierarchical Condition Category (CMS-HCC) model, allowing providers to view risk across patient populations. The customizable risk dashboards give providers insight into the populations they serve, and enable the provision of targeted preventative care to the patients most in need.

Starting price

350per user /
per month

Alternatives

with better value for money

Pros & Cons

Patient Information Management

Ease of Use

User Interface

Setup and Customization

Training and Learning Curve

Pricing

Health Cloud’s user interface

Ease of use rating:

4.4

(54)

Health Cloud review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(25)

5(29)

What do users say about Health Cloud?

Users say Health Cloud offers a user-friendly interface and centralizes patient information, which helps streamline daily tasks and improve team collaboration. They find it increases efficiency and supports better organization, but note that initial setup, customization, and integration can be complex and time-consuming, especially for those without technical expertise.

Reviewers indicate the interface is intuitive once they become familiar with it, but some feel overwhelmed by the number of features and configurations. They report a steep learning curve for new users and mention that ongoing use often requires training or support, particularly for smaller or less technical teams.

Select to learn more

Who uses Health Cloud?

Based on 54 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospital & Health Care

Health, Wellness and Fitness

Computer Software

Computer & Network Security

Others

Use cases

Patient Management

Patient Portal

Human Services

Medical Scheduling

Clinical Trial Management

Health Cloud's key features

Most critical features, based on insights from Health Cloud users:

Self service portal

3.8

(5)

Activity tracking

4.6

(10)

Document management

4.6

(10)

Quotes/Estimates

4.0

(2)

Workflow management

4.0

(2)

All Health Cloud features

Features rating:

4.4

(54)

21 cfr part 11 compliance

4.3

(4)

Access controls/permissions

3.3

(4)

Accounting integration

(0)

Activity dashboard

(0)

Activity monitoring

(0)

Activity tracking

4.6

(10)

Ad hoc reporting

(0)

Admissions management

(0)

Alerts/Escalation

(0)

Alerts/Notifications

3.5

(2)

API

3.0

(3)

Appointment management

4.3

(23)

Appointment scheduling

4.6

(9)

Audience targeting

(0)

Audit management

(0)

Authorization Tracking

(0)

Automated routing

(0)

Automated scheduling

(0)

Bed management

5.0

(1)

Billing & invoicing

4.0

(2)

Calendar management

(0)

Calendar/Reminder system

(0)

Calendar sync

(0)

Campaign management

5.0

(1)

Candidate profiles

(0)

Care plan management

(0)

Case List Management

(0)

Case management

(0)

Charting

4.3

(12)

Chat/Messaging

(0)

Claims management

3.3

(3)

Client Chart Audit Tools

(0)

Client management

(0)

Client portal

(0)

Clinical study management

(0)

Collaboration tools

(0)

Commission management

(0)

Communication management

3.8

(5)

Compliance management

(0)

Compliance tracking

(0)

Configurable Alerts

(0)

Confirmations/Reminders

(0)

Contact database

(0)

Contact management

(0)

Cost tracking

(0)

Customer database

4.0

(1)

Customizable fields

5.0

(5)

Customizable forms

(0)

Customizable reports

4.2

(13)

Customizable templates

5.0

(2)

Dashboard

(0)

Data aggregation

(0)

Data capture and transfer

4.0

(2)

Data import/export

4.5

(2)

Data security

(0)

Data synchronization

(0)

Data verification

(0)

Data visualization

(0)

Digital signature

(0)

Discharge Management

(0)

Document imaging

(0)

Document management

4.6

(10)

Document storage

(0)

Double data entry

(0)

Drag & drop

(0)

Electronic data capture

5.0

(3)

Electronic payments

3.0

(1)

Electronic signature

4.4

(5)

Eligibility verification

(0)

Email alerts

(0)

Email management

(0)

Email reminders

(0)

Employee management

(0)

EMR/EHR

3.8

(5)

Expiration date management

(0)

Financial management

4.5

(2)

Forecasting

5.0

(2)

For healthcare

(0)

For medical purposes

(0)

Forms management

5.0

(3)

Goal setting/tracking

(0)

Graphical data presentation

(0)

Group Notes

(0)

HIPAA compliant

4.6

(14)

Historical reporting

(0)

Immunization & allergy tracking

(0)

In-Patient management

(0)

Insurance policy management

5.0

(1)

Insurance Rating

(0)

Inventory management

3.0

(1)

Inventory optimization

(0)

Inventory tracking

(0)

Invoice management

(0)

Lab information management

5.0

(1)

Lead management

(0)

Level of Care Evaluation

(0)

Life & health

(0)

Live chat

(0)

Marketing automation

3.5

(2)

Mass notifications

(0)

Medical billing

(0)

Medical history records

5.0

(1)

Message personalization

(0)

Messaging

(0)

Mobile access

4.5

(17)

Mobile alerts

(0)

Monitoring

(0)

Multi-Currency

(0)

Multi-Location

5.0

(6)

Order management

(0)

Order tracking

(0)

Out-Patient management

(0)

Patient communications

(0)

Patient education

(0)

Patient engagement

(0)

Patient Flow Management

4.3

(4)

Patient location tracking

(0)

Patient management

5.0

(5)

Patient monitoring

4.0

(4)

Patient portal

(0)

Patient records management

4.0

(5)

Patient recruiting

(0)

Patient scheduling

4.5

(8)

Payment processing

(0)

Payroll management

(0)

Pharmacy

(0)

Physician management

(0)

Pipeline management

(0)

Policy management

(0)

Predictive analytics

(0)

Product identification

(0)

Progress reports

(0)

Progress tracking

(0)

Property & casualty

4.0

(2)

Purchase order management

(0)

Purchasing & receiving

(0)

Quotes/Estimates

4.0

(2)

Randomization

(0)

Real-time alerts

(0)

Real-Time data

(0)

Real time data collection

(0)

Real-Time monitoring

3.0

(2)

Real-Time notifications

(0)

Real-Time reporting

4.0

(1)

Real-Time updates

(0)

Records management

4.3

(4)

Referral management

5.0

(1)

Referral tracking

(0)

Registration management

(0)

Reminders

5.0

(1)

Reorder management

(0)

Reporting/Analytics

4.0

(3)

Reporting & statistics

4.5

(15)

Risk assessment

(0)

Role-Based permissions

(0)

Sales order management

(0)

Scheduled messaging

(0)

Scheduling

4.5

(10)

Search/Filter

(0)

Segmentation

5.0

(2)

Self Payment

(0)

Self service portal

3.8

(5)

Shipping management

(0)

SMS messaging

4.0

(1)

SMS reminders

(0)

Social media integration

(0)

Stock management

(0)

Supply Management

(0)

Task management

4.0

(1)

Task progress tracking

(0)

Task scheduling

3.0

(1)

Team Notes

(0)

Template management

(0)

Third-Party integrations

(0)

Time tracking

(0)

Training management

(0)

Treatment planning

4.5

(2)

Trial design

4.7

(3)

Usage tracking/analytics

(0)

User management

(0)

Health Cloud alternatives

Health Cloud

4.4

(54)

Starting from

350

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.4

Value for Money

3.9

Customer Support

4.0

Jane

4.8

(531)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.8

Pabau

4.7

(645)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.4

Customer Support

4.6

Tebra

3.9

(1.3K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.1

Features

3.8

Value for Money

3.7

Customer Support

3.8

Health Cloud pricing

Value for money rating:

3.9

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Health Cloud Enterprise

350

/user

Per month

Features included:

Clinical and Insurance Data Models
Integrated Care Management
Omnistudio and FlexCards

Health Cloud Unlimited

525

/user

Per month

Features included:

Everything in Enterprise, plus More Storage and Automation
Predictive and Generative AI
Premier Success Plan and Full Sandbox

Health Cloud Agentforce 1 for Service

750

/user

Per month

Features included:

Service AI
Customer Communities
Slack Collaboration and Productivity

Health Cloud Agentforce 1 for Sales

750

/user

Per month

Features included:

Sales AI
Partner Apps
Slack Collaboration and Productivity

User opinions about Health Cloud price and value

Value for money rating:

3.9

(54)

To see what individual users think of Health Cloud's price and value, check out the review snippets below.

“It offers powerful tools for managing patient information, coordinating care, and improving workflows. While it takes some time to learn all of its capabilities, it has helped make daily processes more efficient and organized.”

Namrata A.

IT Recruiter

“The ability to customize workflows and generate meaningful reports adds long-term value for both employees and the organization. Despite occasional technical or usability concerns, Health Cloud continues to play an important role in improving service delivery and operational consistency.”

Precious M.

Director of Sales and Marketing

Health Cloud integrations (1)

Integrations rated by users

We looked at 54 user reviews to identify which products are mentioned as Health Cloud integrations and how users feel about them.

Tableau

Integration rating: 4.0 (3)

Boomi

Integration rating: 5.0 (1)

“Boomi integration is important because it enables seamless, automated, and scalable data exchange between Sage X3 and other business systems, improving efficiency, accuracy, and operational visibility.”

Sesha B.

Development Manager

SAP SuccessFactors HCM

Integration rating: 4.0 (1)

Skuid

Integration rating: 2.0 (1)

“Skuid is important in our system to be able to attach a household account to a person account in our data platform. However, this has not really functioned properly since we've started using Health Cloud.”

Melissa L.

Provider Network Specialist

Youreka

Integration rating: 5.0 (1)

“Youreka helps with our assessments and reporting of our health assessments. This system has been easy to use and again very customizable which is crucial to our business.”

Melissa L.

Provider Network Specialist

Conga Composer

Integration rating: 3.0 (1)

“This integration helps with printing out documents that are needing to be sent to our members/patients. These documents however are not easy to edit once they are created and added.”

Melissa L.

Provider Network Specialist