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Health Cloud

Patient relationship management software in the Cloud

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Table of Contents

Health Cloud - 2025 Pricing, Features, Reviews & Alternatives

What is Health Cloud?

Health Cloud by Salesforce is a cloud-based healthcare CRM and patient management solution which enables collaboration between healthcare providers, payers, and patients. The software is built on Salesforce’s CRM platform and specifically designed to meet the needs of the healthcare industry.

Health Cloud Empower enables care providers, including care coordinators, hospice care, home nurses, and patients’ family members, to engage with care teams using any internet-enabled device. Care Team Lists allow caregivers to view and communicate with care teams, the Care Plan Selector enables the assignment of care plans to patients by caregivers, and Care Plan Tasks let care providers assign tasks to patients on-the-go. Permissions can be managed to control access to patient data, ensuring personal medical information is kept secure.

Concurrent Care Plans allow multiple teams with disparate expertise and workflows to collaborate and build relationships across care teams. Care providers can assign multiple care plans for comorbid patients to different care teams to provide more personalized care journeys. Health Cloud also automatically calculates patient risk scores based on the Center for Medicaid Services Hierarchical Condition Category (CMS-HCC) model, allowing providers to view risk across patient populations. The customizable risk dashboards give providers insight into the populations they serve, and enable the provision of targeted preventative care to the patients most in need.

Benefits of using Health Cloud

Patient management tools, such as the Today Page which automatically prioritizes patients, enable care teams and providers to focus on the tasks and patients requiring the most attention.

A secure patient community can be created using drag-and-drop tools, connecting entire care teams across all internet-enabled devices.

Healthcare professionals can select patient plans, view care teams, and assign tasks from any device, with concurrent care plans allowing the creation and assignment of different care plans to various teams, for the care of patients with multiple medical issues.

Care Team Lists allow caregivers to view and communicate with care teams, the Care Plan Selector enables the assignment of care plans to patients, and Care Plan Tasks let care providers assign tasks to patients on-the-go.

Health Cloud automatically calculates risk scores for all patients based on the industry standard CMS-HCC model, and providers can view risk across patient populations in customizable dashboards, enabling the provision of care to the patients who need it most.

Starting from

325

/user

Per month

Health Cloud's key features

Most critical features, based on insights from Health Cloud users:

HIPAA Compliant

4.5

(2)

Patient Scheduling

5.0

(1)

Scheduling

5.0

(1)

Records Management

0.0

(0)

Charting

4.0

(1)

Appointment Management

4.5

(2)

All Health Cloud features

Features rating:

4.4

(5)

Customer Database

(0)

Patient Flow Management

4.0

(1)

Invoice Management

(0)

Patient Location Tracking

(0)

Patient Management

(0)

Patient Monitoring

(0)

Patient Portal

(0)

Patient Records Management

5.0

(1)

Patient Recruiting

(0)

Payment Processing

(0)

Payroll Management

(0)

Pharmacy

(0)

Physician Management

(0)

Pipeline Management

(0)

Policy Management

(0)

Predictive Analytics

(0)

Product Identification

(0)

Progress Reports

(0)

Progress Tracking

(0)

Property & Casualty

(0)

Purchase Order Management

(0)

Purchasing & Receiving

(0)

Self Service Portal

(0)

Lab Information Management

5.0

(1)

Lead Management

(0)

Level of Care Evaluation

(0)

Life & Health

(0)

Live Chat

(0)

Marketing Automation

(0)

Mass Notifications

(0)

Medical Billing

(0)

Medical History Records

(0)

Message Personalization

(0)

Messaging

(0)

Mobile Access

(0)

Mobile Alerts

(0)

Monitoring

(0)

Multi-Currency

(0)

Multi-Location

(0)

Order Management

(0)

Order Tracking

(0)

Out-Patient Management

(0)

Patient Communications

(0)

Patient Education

(0)

Patient Engagement

(0)

Shipping Management

(0)

SMS Messaging

(0)

SMS Reminders

(0)

Social Media Integration

(0)

Stock Management

(0)

Supply Management

(0)

Task Management

(0)

Task Progress Tracking

(0)

Task Scheduling

(0)

Team Notes

(0)

Template Management

(0)

Third-Party Integrations

(0)

Time Tracking

(0)

Training Management

(0)

Treatment Planning

(0)

Trial Design

(0)

Usage Tracking/Analytics

(0)

User Management

(0)

Wait List Management

(0)

Waiting Time Tracking

(0)

Workflow Management

(0)

Quotes/Estimates

(0)

Randomization

(0)

Real Time Data Collection

(0)

Real-time Alerts

(0)

Real-Time Data

(0)

Real-Time Monitoring

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Real-Time Updates

(0)

Referral Management

(0)

Referral Tracking

(0)

Registration Management

(0)

Reminders

(0)

Reorder Management

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Risk Assessment

(0)

Role-Based Permissions

(0)

Sales Order Management

(0)

Scheduled Messaging

(0)

Search/Filter

(0)

Self Payment

(0)

Campaign Management

(0)

Candidate Profiles

(0)

Care Plan Management

(0)

Case List Management

(0)

Case Management

(0)

Chat/Messaging

(0)

Claims Management

(0)

Client Chart Audit Tools

(0)

Client Management

(0)

Client Portal

(0)

Clinical Study Management

(0)

Collaboration Tools

(0)

Commission Management

(0)

Communication Management

(0)

Compliance Management

(0)

Compliance Tracking

(0)

Configurable Alerts

(0)

Confirmations/Reminders

(0)

Contact Database

(0)

Contact Management

(0)

Cost Tracking

(0)

Email Alerts

(0)

21 CFR Part 11 Compliance

(0)

Access Controls/Permissions

(0)

Accounting Integration

(0)

Activity Dashboard

(0)

Activity Monitoring

(0)

Activity Tracking

(0)

Ad hoc Reporting

(0)

Admissions Management

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Appointment Scheduling

5.0

(1)

Audience Targeting

(0)

Audit Management

(0)

Authorization Tracking

(0)

Automated Routing

(0)

Automated Scheduling

(0)

Bed Management

5.0

(1)

Billing & Invoicing

(0)

Calendar Management

(0)

Calendar Sync

(0)

Calendar/Reminder System

(0)

Email Management

(0)

Email Reminders

(0)

Employee Management

(0)

EMR/EHR

(0)

Expiration Date Management

(0)

Financial Management

(0)

For Healthcare

(0)

For Medical Purposes

(0)

Forecasting

(0)

Forms Management

(0)

Goal Setting/Tracking

(0)

Graphical Data Presentation

(0)

Group Notes

(0)

Historical Reporting

(0)

Immunization & Allergy Tracking

(0)

In-Patient Management

(0)

Insurance Policy Management

(0)

Insurance Rating

(0)

Inventory Management

3.0

(1)

Inventory Optimization

(0)

Inventory Tracking

(0)

Customizable Fields

(0)

Customizable Forms

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Dashboard

(0)

Data Aggregation

(0)

Data Capture and Transfer

(0)

Data Import/Export

(0)

Data Synchronization

(0)

Data Verification

(0)

Data Visualization

(0)

Digital Signature

(0)

Discharge Management

(0)

Document Imaging

(0)

Document Management

5.0

(1)

Document Storage

(0)

Double Data Entry

(0)

Drag & Drop

(0)

Electronic Data Capture

(0)

Electronic Payments

(0)

Electronic Signature

(0)

Eligibility Verification

(0)

Health Cloud alternatives

Health Cloud

4.6

(5)

visit website

Starting from

325

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.4

Value for Money

4.4

Customer Support

4.6

Phreesia

4.3

(157)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.2

Customer Support

4.4

vcita

4.5

(275)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.2

Customer Support

4.2

NextGen Enterprise

4.1

(26)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.0

Features

4.0

Value for Money

4.0

Customer Support

3.4

Health Cloud pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Health Cloud Enterprise

325

/user

Per month

Features included:

Clinical and Insurance Data Models
Integrated Care Management
Omnistudio and FlexCards

Health Cloud Unlimited

500

/user

Per month

Features included:

Everything in Enterprise, plus More Storage and Automation
Predictive and Generative AI
Premier Success Plan and Full Sandbox

Health Cloud Einstein 1 for Service

700

/user

Per month

Features included:

Service AI
Customer Communities
Slack Collaboration and Productivity

Health Cloud Einstein 1 for Sales

700

/user

Per month

Features included:

Sales AI
Partner Apps
Slack Collaboration and Productivity

Health Cloud integrations (2)

Top integrations

Tableau

CharmHealth

Health Cloud support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Chat

FAQs/Forum

24/7 (Live rep)

Knowledge Base

Training options

Webinars

In Person

Documentation

Live Online

Health Cloud reviews

Overall rating

4.6

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.5/10

Rating distribution

Health Cloud FAQs

Q. What type of pricing plans does Health Cloud offer?

Health Cloud has the following pricing plans:
Starting from: $325.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of Health Cloud?

Health Cloud has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Health Cloud support?

Health Cloud supports the following languages:
English

Q. Does Health Cloud offer an API?

No, Health Cloud does not have an API available.

Q. What other apps does Health Cloud integrate with?

Health Cloud integrates with the following applications:
Tableau

Q. What level of support does Health Cloud offer?

Health Cloud offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base