Health Cloud Pricing, Features, Reviews & Comparison of Alternatives

Health Cloud

Patient relationship management software in the Cloud

4.67/5 (3 reviews)

Health Cloud overview

Health Cloud by Salesforce is a cloud-based healthcare CRM and patient management solution which enables collaboration between healthcare providers, payers, and patients. The software is built on Salesforce’s CRM platform and specifically designed to meet the needs of the healthcare industry.

Health Cloud Empower enables care providers, including care coordinators, hospice care, home nurses, and patients’ family members, to engage with care teams using any internet-enabled device. Care Team Lists allow caregivers to view and communicate with care teams, the Care Plan Selector enables the assignment of care plans to patients by caregivers, and Care Plan Tasks let care providers assign tasks to patients on-the-go. Permissions can be managed to control access to patient data, ensuring personal medical information is kept secure.

Concurrent Care Plans allow multiple teams with disparate expertise and workflows to collaborate and build relationships across care teams. Care providers can assign multiple care plans for comorbid patients to different care teams to provide more personalized care journeys. Health Cloud also automatically calculates patient risk scores based on the Center for Medicaid Services Hierarchical Condition Category (CMS-HCC) model, allowing providers to view risk across patient populations. The customizable risk dashboards give providers insight into the populations they serve, and enable the provision of targeted preventative care to the patients most in need.


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Value for money
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Business size



United States

Supported languages

Health Cloud screenshot: Salesforce Health Cloud enables collaboration between healthcare professionals, providers, and patients, across devicesHealth Cloud screenshot: Care plans can be created, assigned, and managed, and patient health timelines record diagnoses, medications, appointments, and more

Health Cloud reviews


Very good

Value for money
Ease of use
Customer support

Extremely customizable and scalable.

Used daily for 2+ years
Reviewed 2018-02-26
Review Source: Capterra

Meets the needs of multiple departments across provider organizations. Highly customizable and robust data capabilities.

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Psalm Lewis

The new upgrades to lightning experience for pt call logs have been an easy transition

Used daily for less than 6 months
Reviewed 2018-04-24
Review Source: Capterra

I feel comfortable recommending this product to any office. I think they would be able to use the templates and customization to suit the offices' needs.The format s easier to read, less eye strain. The colors are easy to distinguish from the font color. I spend a lot of the time in front of the computer.

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Ayush Verma

One of the best health service cloud. Beautiful SaaS.

Reviewed 2018-03-28
Review Source: Capterra

1. Ease of use and Design. We don't have to train people to use Health cloud. 2. Very Scalable and many sales force features can be embedded.

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Health Cloud pricing

Starting from
Pricing options
Free trial
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Health Cloud Enterprise: $300/user/month (billed annually).

Health Cloud Unlimited: $450/user/month (billed annually).

Health Cloud features

Activity Dashboard

Appointment Management (100 other apps)
Automated Scheduling (71 other apps)
Automatic Notifications (65 other apps)
Automatic Reminders (118 other apps)
Billing & Invoicing (110 other apps)
Calendar Management (78 other apps)
Charting (87 other apps)
Claims Management (76 other apps)
Client Portal (85 other apps)
Compliance Management (67 other apps)
Customizable Reporting (59 other apps)
Customizable Templates (63 other apps)
Document Storage (63 other apps)
Electronic Signature Capture (57 other apps)
HIPAA Compliance (150 other apps)
Health Insurance (54 other apps)
Records Management (116 other apps)
Reporting & Statistics (62 other apps)
Workflow Management (66 other apps)

Additional information for Health Cloud

Key features of Health Cloud

  • Patient management
  • Patient communications
  • Patient health timeline
  • Patient card
  • Individual patient model
  • Patient prioritization page
  • Care team collaboration
  • Configurable patient setup
  • Care plan customization & management
  • Population analytics
  • Patient lists
  • Patient segmentation filters
  • Clinical data model
  • Role-based permissions
  • Real-time reports
  • Configurable dashboards
  • Lead to patient conversion
  • Risk stratification
  • Concurrent care plans
  • Task & activity tracking
  • Visual workflow
  • Case management
  • Case history tracking
  • Patient & member community
  • EHR integration
  • HR7 compliant interface
  • CMS-HCC patient risk score calculation
  • Task assignment
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Patient management tools, such as the Today Page which automatically prioritizes patients, enable care teams and providers to focus on the tasks and patients requiring the most attention.

A secure patient community can be created using drag-and-drop tools, connecting entire care teams across all internet-enabled devices.

Healthcare professionals can select patient plans, view care teams, and assign tasks from any device, with concurrent care plans allowing the creation and assignment of different care plans to various teams, for the care of patients with multiple medical issues.

Care Team Lists allow caregivers to view and communicate with care teams, the Care Plan Selector enables the assignment of care plans to patients, and Care Plan Tasks let care providers assign tasks to patients on-the-go.

Health Cloud automatically calculates risk scores for all patients based on the industry standard CMS-HCC model, and providers can view risk across patient populations in customizable dashboards, enabling the provision of care to the patients who need it most.