Hospice Tools Reviews

I appreciate the flow of information once i log in. Everything i need to do makes absolute sense to me. When looking for information i am typically with a family or a patient and love that things are labeled for what they are. Information is not under some obscure tab, which allows me to find the information i am be looking for quickly and with ease. I am extremely comfortable with this operating system despite not having a great understanding of anything related to computers. Thank you kindly

I am unable to give any negative feedback about this system as it performs exactly the way and what i use it for everyday . Thank you kindly

Fantastic Lisa! Thank you so much for the positive feedback. We love to hear that and appreciate you taking the time. :-)

I am relatively new to using Hospice Tools (~3 months) and had a pretty seamless transition into it. I have a history with using Epic, which was quite involved, but I became an expert after some time. Hospice Tools is much more user-friendly from the start and very intuitive. Each role (cna, nurse, chaplain, APN, etc) has different documents they need to fill out and the set up of hospice tools makes...

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My biggest gripe with hospice tools is that is does not connect with other healthcare systems. I also dislike some of the formatting on different forms (ie: some boxes for narrative responses are too small to read the entire response). Additionally, I would like a "search" feature within each patient's chart to be able to identify previously discussed topics. For example, if I wanted to know if my patient has ever complained of nausea at past visits, it would be more cohesive to type "nausea" into a search box in their chart and be able to see all instances where "nausea" was mentioned. Instead of this, I have to open each individual note and read through the note to identify if that issue had ever been mentioned.

Hi Johanna. Thanks for the great feedback. I'm forwarding your comments to tech as well. Thanks for some great suggestions! We will review and see what we can come up with for you.

The speed and ease of access to see patient information

IDG updates are hard to track, as the clinicians are not able to enter their own information on the patients

Thanks for the feedback Danielle! We found that the single author for IDG narratives and then easy dashboard signing saves a lot of time in running IDG. However, we understand that different agencies have their own preferences and workflows and are updating to allow for group authoring as well. We'll let you know when that gets released and that should solve the problem,. Thx!

I began using HospiceTools 6 months ago when I started a new job. It's user-friendly, intuitive, and not complicated. The design is clear, patient's charts are easy to navigate. I like the Sticky Notes section so that team members can leave notes for each other that isn't part of the official medical chart. I like that Hospice Tools/eDocs/Time Keeper allows me to easy calculate my mileage to/from patient visits. It's helpful that I can click on a patient's address and it automatically opens the Maps app in my phone and I can be off in a jiffy!

I have had trouble uploading pictures to a patient's chart (e.g. a photo of a patient's advanced directive) and usually have to sent to medical records team for them to upload it themselves. It would be helpful if Hospice Tools accepting multiple formats for upload.

Thanks for your great review Amanda - especially about some of the neat super-useful features in the mobile app! We've upgraded the scanning feature recently and you should see multiple format scanning options. Hope that helps!

Working in the hospice industry for over 10 years my experience has taught me to focus on patient and family needs. Hospice tools allows for a user friendly experience where i can quickly meet the needs of my clients. Having the option to work on hospice tools just as easily as on the app is what I enjoy the most.

Only con that comes to my mind, is sometime I forget my password. Otherwise, that's it.

Thanks for the fantastic feedback Marco!! We're so happy to hear that you've had a great experience and that Hospice Tools helps!

I love how customizable the system is. The customer service is excellent and if I have any issues or need something changed, the tech team is quick to respond and figure out a way to fix the system the way I ask and still follow the rules and regulations of Medicare.

It is easy to duplicate patient accounts and facility profiles and they can't be deleted easily.

Thanks for the awesome feedback Brandon! Our security best practices prevent us from making it too easy to delete a patient or facility from the system. Those are issues we want to err on the side of caution. But I think there may be other ways to help deal with that issue. We'll discuss internally and see what we can come up with. Thx!

It is extremely user friendly. It significantly cuts down on documentation time. Its a system specific to hospice and customizable to each agency's needs.

We plan on customizing the care planning section in the future.

Thanks for the awesome review Kelli! We're so glad to hear that our teams are super responsive and work with you to understand not just what you need, but why you need it. We believe that understanding how hospice happens is the key to developing the best hospice solutions. Great to hear your fantastic feedback. Thx!

The functions are very clear and well organized! It is easy to finding and organize information.

I do wish the bereavement risk assessments auto populated the addresses/phone numbers. Also wish we could add Care Plans and they would save for later use. But this is a small edit. Overall it is a good system.

Hi Elizabeth. Thx for the nice feedback. I'll forward the bereavement request to tech to include in our bereavement dashboard update. Wasn't sure what you meant about care plans. They save and are listed in the Plan of Care dashboard for updating/discontinuing. Send me an email and we can discuss. Thx!

The care plans, progress notes, and visits notes are simple and easy to use, yet still prompt users to include all necessary information.

The software could prompt users more to eliminate the risk of overlooked task such as visit frequencies and care plan update. It would also be helpful if the software notified users when they are assigned a new patient.

Thanks for the fantastic review Judith! We're glad to hear that Hospice Tools really helps. We're planning some updates later this year that should deal with the prompt issues you've mentioned. Thx!

The tool is easy to use, makes sense in how and where things are stored.

I wish the calendar would be more useful I. Plotting new visits.

Hi Barbara, Thanks for the great review! We are regularly adding new features to the calendar so you should see that become more efficient over time. Make sure to check out the calendar view in the patients chart and the schedule tab in the main calendar, both are good views with features that make plotting out new visits easier. Thx!

I liked that the forms were customizable to our specific needs. The Hospice Tools team worked hard to get our forms exactly the way we wanted them.

I would like to see the care plan section revised so its easier to update and document that the plan was revised or met and discontinued.

Thank you for the great feedback Debra! We've got some updates coming to our Smart Care Plans that should handle that. Thx!

I think that there are a lot of different options for needs with the software in the case of I'm always able to find what I'm looking for. Also they have great security measures to protect your account as well as customer service.

I wish that there was an automatic save on the software because sometimes there is a wifi or network issue and then everything will have to be re written. I know you can save and close but in the middle of a report I don't always remember to do that.

Thanks for the nice review Sydney. We have instituted an auto save feature when you click 'Next' on a form and by default every 30 seconds. Although there is still a chance you may lose a few fields if you close within the 30 sec window and don't click save, we hope this helps. :-) Thx!

Ease of use. I feel efficient when I am using

I wish I could easily pull over old info from old charts

Hi Kylie, Thanks for the positive review! Ease of use is something we think is super important! We recently launched dynamic docs that allow you to click an i button by any metric in a document and view historical data and pull previous data into your current doc. Hopefully that will help. :-) Thx!

Concise and ensures CMS compliance with proper input.

Not always gathers the right information for collating data such as parameters for filling out recertification documentation.

Thanks for the review Peter. I'd like to hear more about collating data parameters. Send me an email please. Thx!

Easy to use, almost constant access, reliable

Would like more SCC/Chaplain documenting options

Thanks for the great review Don. FYI - we can customize the forms in your library and add additional form to your library in the environment, so if there are documentation options you want, submit them to your admin and if approved internally, they can send to their client success rep to be implemented. Hope this helps! Thx!

The ease of charting and the fax from the app feature has made my life so much easier. Also the MD being able to sign documents and scripts immediately is an amazing feature

Getting booted off in the middle of documenting and losing your work.

Thank you for the great review June! .

I can more easily complete my paperwork

It’s a little difficult to find things sometimes

Thanks for the review Rebecca. We're glad to hear that Hospice Tools helps you complete your documentation more easily. Let us know some examples of things you look for as we are always looking for ways to make workflows more transparent. Thx!

Once I learned how easy it was to chart, I enjoyed it.

There was nothing that I like least about it.

Thanks for the fantastic review Dawn! We've worked hard to make the CNA workflow seamless and user-friendly and are glad to hear that's working great for you. Thx!

Features are simple and appropriate for what it is being used for.

Could be more organized with more in-app features.

Hi Kristy, Thanks for the review! We add features all the time and would love to hear from you about any features you feel would help you and your team. Thx!

Customizable and affordable for small agencies

Still in development of some obvious improvements

Thanks for the great review Barb! Software is never done so we are regularly rolling out new features - check out the new action-boards feature which should be a great benenfit for you. And we're especially happy to hear that our support has been fantastic! Thx!

Documenting is easy to figure out with little to no training.

Too many features of charting that I don’t use.

Thanks for the feedback Sarah! We appreciate you taking the time to let us know what you think :-)

It is a very friendly software, and it is very easy to use it.

At the beginning I did not know how to use the software, but it is not hard to learn it.

Thanks for the awesome review Loana! We're so happy to hear that Hospice Tools is easy to use and is working well for you. Thx!

It is very user friendly and the staff is great and always willing to help.

I have yet to come across anything I am disappointed with.

Thank you for the fantastic review Megan! We are so happy to hear that Hospice Tools works great for you and your team! Thx!

Very intuitive and easy to use; the training on it was very minimal (10 minutes).

I just use one feature - charting of my hospice visits. It is very streamlined and I really do not have know of anything that I do not like.

Thanks for the great review Judy! We are glad to hear that Hospice Tools works so well for you. Thx!

What I like most about Hopsice Tools is that it integrates, ebilling, edoc, and timekeeper all in one place. I also like all the inclusive reports that it can generate.

So far my experience has been pleasant.

Thank you for the great review Raizel! We are happy to hear that Hospice Tools is working so well for you. thx!