Mend - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Mend's appointment management capabilities. They report the ease of scheduling, rescheduling, and canceling appointments. Users find it convenient to manage appointments without physically visiting the office. They highlight the flexibility in choosing appointment times that fit their schedules. They also value the frequent reminders and notifications that help them keep track of their appointments. Some users mention occasional issues with sending links, but overall, they find the system user-friendly and efficient. Of the 24 Mend users who gave detailed accounts of their use of Appointment Management, 100% rated this feature as important or highly important.

Reviewers indicate that Mend's video conferencing is valuable for telemedicine and counseling sessions. They appreciate the ability to see and interact with their providers face-to-face, which enhances the personal connection. Users report clear video and audio quality, although some mention occasional technical issues. They find it convenient to attend appointments from home, saving time and avoiding travel. They also value the privacy and security of their sessions, which is important for sensitive medical discussions. Of the 32 Mend users who gave detailed accounts of their use of Video Conferencing, 97% rated this feature as important or highly important.

Users report that Mend's appointment scheduling is easy and convenient. They appreciate the system's ability to keep track of future and past appointments, which helps them stay organized. Reviewers highlight the ease of scheduling appointments directly through the platform, often without any issues. They also value the reminders and notifications that help prevent missed appointments. Some users mention the need for better synchronization with other systems, but overall, they find the scheduling process straightforward and efficient. Of the 28 Mend users who gave detailed accounts of their use of Appointment Scheduling, 96% rated this feature as important or highly important.

Reviewers find Mend's confirmations and reminders very helpful in keeping track of their appointments. They appreciate receiving notifications via email and text, which help them remember their scheduled times. Users report that these reminders reduce no-shows and keep them on schedule. They also value the ability to send quick reminders to clients. Some users mention a desire for more customization in the notifications, but overall, they find this aspect of Mend very effective. Of the 39 Mend users who gave detailed accounts of their use of Confirmations/Reminders, 95% rated this feature as important or highly important.

Users appreciate Mend's online booking capabilities, finding it easy and efficient to schedule appointments. They report that the system is user-friendly and allows for quick booking or rescheduling. Reviewers highlight the convenience of accessing availability online and the ability to manage appointments with just a few clicks. They also value the seamless connection to their providers once the appointment is booked. Some users mention occasional connectivity issues, but overall, they find the online booking process straightforward and helpful. Of the 15 Mend users who gave detailed accounts of their use of Online Booking, 93% rated this feature as important or highly important.

Reviewers emphasize the importance of Mend being HIPAA compliant. They feel reassured knowing their personal and medical information is secure and private. Users appreciate the system's focus on patient confidentiality and the secure handling of sensitive data. They report that the compliance with HIPAA regulations helps build trust and confidence in using the platform for telemedicine. Some users express concerns about the consent forms, but overall, they value the privacy and security provided by Mend. Of the 33 Mend users who gave detailed accounts of their use of HIPAA Compliant, 85% rated this feature as important or highly important.