PatientTrak Pricing, Features, Reviews & Alternatives

PatientTrak

Patient tracking & engagement management solution

4.29/5 (7 reviews)

PatientTrak overview

What is PatientTrak?

PatientTrak is cloud-based patient tracking and engagement solution designed to help medical organizations manage registrations, check-ins, staff management, treatments, communications, and more. The platform comes with an online reservation system, which enables users to schedule appointments and view wait times from any web-enabled device.

PatientTrak includes a feedback module, which enables enterprises to capture, categorize, and manage online surveys, social reviews, and ratings across medical review platforms. The solution offers a host of features such as email alerts, data import, white-label capabilities, HIPAA compliance, historical data, online reputation management, and more. The profile listing management functionality allows users to update center location and physician information across multiple healthcare portals. The built-in communication module lets administrators send text messages to visitors, patients, family members, and staff.

PatientTrak includes a real-time analytics dashboard, which enables users to gain insight into patient flow, revenue, operations, and patient experience via customizable reports and key performance indicators (KPIs). Plus, it supports integration with various third-party systems including EMR, scheduling, practice management, and other tools.

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
PatientTrak screenshot: PatientTrak text messagingPatient Engagement - Text Messaging, Appointment RemindersPatientTrak screenshot: PatientTrak ratings & reviewsPatientTrak screenshot: PatientTrak reportingPatientTrak screenshot: PatientTrak tracking board

PatientTrak user reviews

Value for money
Features
Ease of use
Customer support
  3.8
  3.6
  3.7
  3.8
William F.

I am very satisfied with PatientTrak

Used daily for 1-2 years
Reviewed 2017-12-18
Review Source: Capterra

Pros
The software is simple to install and use. It has been very reliable in the 2+ years that we have used it. Any issues are quickly resolved by PatientTrak's support team.

Cons
Overall I am happy with it. It has all the basic features required of a Patient monitoring system and more features are always being added. That being said sometimes I would like to see more advanced features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mike S.

Great Software!!

Used daily for 2+ years
Reviewed 2017-12-18
Review Source: Capterra

Increased patient satisfaction. Improved staff efficiency and reduction in costs.

Pros
PatientTrak software is extremely intuitive and provides great functionality for my team. The software tracks patients door to discharge providing: kiosk check in, queuing, tracking and post visit surveys. PatientTrak's comprehensive reporting and analytics have allowed us to identify numerous bottle necks in our patient flow. PatientTrak's customer service team is extremely responsive and very knowledgeable about best practices in the healthcare industry.

Cons
The PatientTrak touchscreen kiosk provides the necessary functionality right now. However, long term I would like the kiosk to take payments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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tanisha m.

not friendly user at all

Used daily for 6-12 months
Reviewed 2018-04-18
Review Source: Capterra

Pros
I CAN SEE WHAT THE PATIENT SIGN IN WITH THAT HELPS US OUT A LOT SO THAT NOBODY IS WAITING TOO LONG TO BE TOLD YOU NEED TO GO TO AN URGENT CARE

Cons
The bad thing about this software is that when you go to any advocate walk in clinic to work you have always call some one to get access to the patient trak and it take too long for someone to call back

Response from PatientTrak


Hi Tanisha: Please contact your IT support team for access to your local system as it is administered by them. Your "Cons" comment should be directed to your IT team not PatietntTrak software. We are here to support our customers and have very fast response. Thank you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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john w.

good product

Used daily for 1-2 years
Reviewed 2018-03-13
Review Source: Capterra

f

Pros
keeping trak of patients. taking them in order they came in.

Cons
it would be nice to have the patients name to still be on the patient que after the patient is checked in. the name disappears and there are 4 patients in front of them but they see zero minutes.

Response from PatientTrak


Joe:
Thank you for the review. Glad to hear that PatientTrak is helping your organization manage patient flow and improve operations. The requested functionality as you describe is available. We would be pleased to work with your team on implementing this desired workflow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Enhancing the patient experience

Used weekly for free trial
Reviewed 2018-08-15
Review Source: Capterra

Pros
A awesome online reputation management, digital marketing and quality improvement product. Want to survey patient in real time to get consistent patient feedback and data, want more patient engage online and in the clinic. This company is for you. They have so many products available it is your one stop shop in the path to improve patient experience. Hey hey can digitalize you practice and bring you into the forefront of patient experience.

Cons
They are a big company that caters to large companies with a budget to boast. But you won’t be disappointed with the product or the customer service you get from this company!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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PatientTrak pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact PatientTrak for pricing details.

PatientTrak features

Alerts/Notifications
Appointment Management
Reminders
Reporting & Statistics

Activity Dashboard (268 other apps)
Appointment Scheduling (288 other apps)
Billing & Invoicing (333 other apps)
Charting (204 other apps)
Claims Management (262 other apps)
Compliance Management (203 other apps)
Document Management (212 other apps)
E-Prescribing (205 other apps)
HIPAA Compliant (363 other apps)
Medical Billing (204 other apps)
Multi-Location (195 other apps)
Patient Records Management (241 other apps)
Records Management (243 other apps)
Scheduling (232 other apps)
Self Service Portal (255 other apps)
Workflow Management (197 other apps)

Videos and tutorials

Additional information for PatientTrak

Key features of PatientTrak

  • Admissions Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Monitoring
  • Waiting Time Tracking
View All Features