Practice-Web Reviews

This Dental Management Software is excellent. Comprehensive record keeping that is easy to use. I like how the software is set up with separate modules that are easy to use.

There are so many features that there is a learning curve that takes some time to incorporate all the potential features of this software.

Thanks so much for your kind words, Dr. G! We appreciate your loyalty all these years and are thrilled Practice-Web has helped boost your production and efficiency! Just an FYI- if anyone on your team is still learning or you onboard someone new, we have a wealth of training videos in the Resources section of Practice-Web.com and also on our YouTube channel (they're grouped into playlists by job area there too). We also recommend following us on other social media platforms (Facebook, Twitter, LinkedIn), as we share a lot of tips and how-tos there as well. And, as you know, support is always just a call or email away! The team is happy to walk you or your staff through any areas that are unclear. :)

Less complicated, more personal attention from tech support, more economical

Some tech support operators are excellent while others at times are somewhat less efficient.

Thanks for your kind words, doctor! We're glad you find Practice-Web to be less complicated and more economical than Dentrix was, and are happy to hear that Support is taking good care of you. In regard to your comment about the efficiency of some Support Specialists - we recently expanded our support team to provide faster service. Looking at your history, you've likely noticed a difference in...

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Really nothing...way to many issues in using it!

Not user friendly and their training was totally inadequate to understand how to implement it into our practice!!

We appreciate your loyalty to DataTeam DDS and we strive to make the transition to Practice-Web as smooth as possible for our Datateam clients. We provided your office with over 8 hours of training and made sure to follow up with your team regular post training to make sure any questions were answered. Please note that if you have any unanswered questions or unresolved concerns our technical support team will be happy to help.

The best and simple dental practice software with user friendly interface and easy to use.

Nothing really in particular, I wish there was a chat support.

Very easy to navigate and useful features. Awesome customer service!

Have to pay for extra for texting service

Thanks for your detailed review, Stephanie! We're glad you find Practice-Web easy to use and feel supported by our customer service team. We also have an all-inclusive cloud-based software if that's something your office is interested in. It comes with unlimited texting, claims, email marketing, online scheduling, and all kinds of other practice management tools at no additional cost. Larger practices like yours love it. Drop us a line if you'd like more info.

Love the texting and the attachment s for online

unable to switch easily from the texting to the schedule. Any easier way to find a patients appointment

Hi, Jennifer! Thank you for being a valued client and for using Practice-Web! We're happy to hear that you are maximizing productivity by using our patient texting. If you would like to stream line how you navigate between the texting and Practice-Web application, please contact our support team and we would be happy to schedule a free review call for you.

Easy to use. Great customer service. Videos to help learn the product

Couldn't transfer all info from old system

Thanks for your kind words, Wanda! We're glad Support and the videos have been helpful and that you find the software easy to use. Regarding data, although we did a very full conversion for you, because you had a very old program, no vendor is able to convert everything over. That's why we give a free test conversion that lets you see what will convert before you commit. The good news, however, is that you have much more modern software now, and we're happy to help your practice thrive!

Very easy to use and way more features than we need.

Initially the graphics. They have greatly improved since then and now it looks great.

Thank you for your kind words and loyalty, doctor! We're thrilled you find the software robust and easy to use and that you like the graphic enhancements!

The treatment plan visuals are excellent

Billing, both for patients and insurance.

Thank you for your thoughtful review, Susan! We're glad the advanced treatment planning features are helping your office thrive! Sorry to hear you're struggling with the billing features though. A senior support specialist will be reaching out to you soon to see if we can ease the transition with additional (free) training and resources to help.

We like all the options we have when presenting treatment, and how easy it is to use for all of the staff! Also, when you look for help with anything, there are multiple ways to contact a practice web representative

As with any other program, sometimes it crashes, and opening a second app like DENTIMAX or OWANDY takes more than 3 clicks.

Thank you Ella for your review. We're glad that your team finds Practice-Web easy to use. If you every have an issue with the software, reach out to our support team right away and we'll be happy to resolve your concern.

I have been using Practice-Web for my dental office needs! I started using this software in 2008 and we have been upgrading our office to the latest version 20.3 today. This software is very friendly and easy to use. Over the years I had multiple staff come and go and they were easily trained to use this software. The software continues to change and improve with new features that are very helpful. The most liked part of the software is the ease to use of this software.

This software is very difficult not to like. It doesn’t have too many flaws. The only thing that was a problem had to do with HMO insurances however even that I learned to work with the program since HMO insurances wasn’t a big part of my practice.

Thanks for your kind words and loyalty all these years, Dr. B! We're always looking for new ways to enhance Practice-Web and are thrilled our upgraded features are helping you thrive even more! We're glad you and your team find the software easy to use as well. It sounds like your issue with HMOs was resolved through training, but if you need further assistance, our Support team is happy to help. Just call 800.845.9379, option 2. We also have a large catalog of training videos on YouTube for refreshers and self-guided learning.

Customer service available to help ease the integration into the office dental practice. Software has a large array of tasks to utilize.

Not all tasks are intuitive. A few times customer service had to circle back to help with a problem or challenge.

Thank you for sharing your feedback, doctor! We're glad the power of the software and service are helping your practice thrive. Transitioning from a bare-bones legacy practice management software to one that can do more to help your practice improve production and revenue is certainly a change of pace, but we do have lots of training videos and a user guide available 24/7, plus our team is happy to help walk you through anything as needed. Our Support team isn't just here for technical resolutions we want to make sure you're getting maximum value. Please don't hesitate to call or email Support at 800.845.9379 (opt. 2) or email support@practice-web.com anytime you or your team needs a walkthrough.

Practice Web software is very easy to use. I love how easy it is to schedule appointments. I also like the fact that we are able to send out text messages to our patients to remind them of their upcoming appointments or any questions we might have. The billing and charting are also very easy to use. Over all we are extremely happy with this software.

what we liked least is that at times if the software is not up to date it will lag or freeze.

Thanks for your kind words, Hortencia! We're thrilled you've found the software easy to use and glad that the integrated texting is helping boost production and efficiency for your office.

Clear presentation. Very detailed when it come to statement balances.

Nothing. I just have to explore and navigate the pages.

Thanks so much for your thoughtful review, Suri! We're glad the accounting and financial tools included in Practice-Web are helping your office thrive.

most impactful are the reports ,scheduling feature with autocodes, claims

sometimes when i am looking for a report i need to call to have created

Hi Sherry! It means a lot when our long-term practices share feedback. We're glad the reports, scheduling with autocodes, and claims features are helping you multitask and boost efficiency! As you know, the data most practices want can be found in Standard Reports. Sometimes more advanced practices like yours want to look at different cross-sections of data available through custom reports. If you run into that situation again and don't want to call, you can open a support ticket via our website or by emailing Support@Practice-Web.com. Just mention in your notes that you'd prefer an email response if possible. We can often send written instructions that you can follow when you have a break from patients.

You can customize it to your own needs. We are pediatric dental group and there are some features that we use to adapt to what we need from the software.

That is does not participate with more insurance companies on 'real time' eligibility

Thanks for your kind words, Gretchen! We're thrilled Practice-Web is helping your pediatric office thrive and glad you're feeling well supported! Real-time eligibility is a service provided by your clearinghouse integrated in Practice-Web. If your current clearinghouse isn't meeting your needs, give us a call at 800.845.9379 to see if we can find a better fit.

It's user friendly. The system is not hard to figure out.

Nothing I can think of. We have been using Practice-Web for the last 6 years and are satisfied with the software.

Thanks for your thoughtful review, Stacy! We really appreciate it when long-term clients recommend the software. We'd like to talk with you more, but can't tell which practice you're with. Can you please shoot us an email at sales@practice-web.com and let us know? Thanks!

Easy to use for employees and the support is great.

Some glitches. I would like an ability to have a different pay terminal especially one that is contactless at my front desk.

Thanks for your thoughtful review, Doctor! If you haven't already connected with us on the credit card terminal, please touch base with our Sales team at 800.845.9379 (opt. 1) or Sales@Practice-Web.com. Contactless terminals are available. You may also want to try the Pay-by-Text Smart Tool that allows patients to pay via link on their own devices. Lastly, our recent Patient Payment Strategies webinar covers these and other options- https://youtu.be/I8uCO6mLyDg

The customer service team and technical support are amazing

Nothing that couldn't be modified.

Thank you so much for your kind words! So glad Practice-Web is helping you thrive! We shared this with the team and it made our day. :)

Software is powerful and easy to use. It is easy to integrate and works quite well with my Owandy QuickVision imaging software.

E-Prescribe should be included in the software.

Thank you for your kind words, doctor! We're glad the integrated imaging and powerful features of Practice-Web are helping you thrive. We do offer integrated e-prescribing that our doctors have found both fast and easy to use. However, there is a small charge for it because not all practices want it. One of our specialists should have reached out to you, but if you want to discuss this more, please give us a call at 800.845.9379. Thanks!

user friendly, we all like using it, easy to learn and use. Now, you have got more staff, so when we call , we have a representative answering us and taking care of us immediately, we don't have to leave a message and wait for someone to call us back!

can't think of anything , we are satisfied !

Thanks so much! We're thrilled you and your team are enjoying Practice-Web and glad the extra Support we've added to keep up with our growth is delivering as expected. We shared your feedback with the team and this sincerely made our day!

Been a Practice-Web customer for a few years now I still amazed about the great customer support.

No complaints, and any problem that has happened since I started working with the software I’ve been able to fixed really quick

Thank you for your kind words and loyalty, doctor! We're thrilled the software is helping you thrive and glad our Support team is delivering the level of service you deserve!

I think it is easy to learn; I have a small office and the entire staff is able to understand and use it.

A problem with filing insurance charges, then later the patient tells us that it was changed prior to that appt. Unable to use the new insurance with the no longer one out. How to reject the previous plan and forward same procedures to new plan.

Thanks so much for your kind words, doctor! I shared your feedback with the team and it made their day! We're glad you've found the software affordable and easy to integrate into your practices. I believe your insurance concern was already addressed, but if you need further assistance, please give us a call at 800.845.9379 (opt 2) or email us at support@practice-web.com. Thanks!

EASY TO USE, ANYTIME I NEED HELP I CALL CUSTOMER SUPPORT AND EVERYONE THERE IS VERY HELPFUL

I WISH THAT EVERYTHING DIDNT HAVE A SEPERATE CHARGE. SUCH AS SUPPORT AND TEXTING.

the techs are very helpful and updates are available to fix any bugs or add new features

sometimes i have wait on hold or wait for call back

Hi, Chu! Thanks for your nice review. We're happy to have you as part of the Practice-Web family. We have recently added more members to our support team so you should see a significant improvement in support response. Thank you for your patience.