PrognoCIS Reviews

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It is easy to use. Entire team including support and billing are very accessible and quick to respond to any concerns. It is easily customized and is cost-effective especially for a small medical practice. I was worried in the beginning because the training was not done on-site, but the person who trained me was wonderful and very accessible and responsive to my needs which made it much easier than I had anticipated.

I wish I had the ability to make more minor changes on my own without having to go thru their IT support each time.

This software is very affordable. It is relatively easy to use and move around in.

The customer support process is very difficult. If there is an urgent issue, a ticket is required with an open ended time frame for resolution. Many times it may take days to be contacted. Making changes to the templates for customization is extremely complicated. Adding procedures and orders to office visits is time consuming. The process for adding additional patients to an existing guarantor is repetitive and lengthy. The billing module doesn't follow some basic accounting principles and is very complicated when insurance companies require take backs or when posting remittances.

The software is easy to use, the support staff has been great from day one. The training with [SENSITIVE CONTENT HIDDEN] and her team was great. Being a small business makes thing difficult as is, the support I have received from PrognoCIS has been AMAZING!!!

At this point I don't have a least like. Everyday I learn more using the software and If I have a question they provide (Live person) customer service. I had a question about my bill and received a call from PrognoCIS leadership [SENSITIVE CONTENT HIDDEN] who was extremely professional and was able to answer to my satisfaction.

Single sign on solution User interface, ease of use. Billing system ease of use All MACRA/QPP Updates as well CPT/ICD/HCPCS codes updates are included

I cannot really think of anything at the moment.

So many features but will benefit a larger company (i.e., facility, hospital, medical office). Video portal within the software, e-labs, e-prescribe, EMR specialty specific content library, scheduling and access to reports, clearing house fees, secured messaging, patient protal, appointment reminders, fax services, technical support and paper claims can be apart of your package. They are good to work with you to tailor make it and if you use their RCM company the software is included!

Patients are not getting their text/email reminders which affects appointment accountability (our numbers started to drop). EMR is really tailored to a medical office and not the behavioral health. For example they call their visits "encounters" which then you follow a table of contents tabs to enter data. That standard format has forms, terminology and templates that aide to a Medical Office (i.e.,...

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Flexibility between user types (Providers, administrators, Setup, end users), supportive technical support and sales team, Works for our clinic & provider scheduling flow

Limitations on MIPS quality measures, have to flip through too many screens to do a simple process when I think it could be more concise, when a major update is done server crashes pretty religiously, large reports crash the EMR for other users, more user custom EHR reports would be helpful

Cloud based so accessible from anywhere. I have run reports from Austria! Customized - Bahamas implemented VAT and Prognocis team was able to accomodate. Reports - great for generating historical data and I can choose the fields.

Many descriptions for the same CPT code so too many choices for the doctors - take time to filter through, so I have had to add customized CPT codes for quick finds.

Started my medical practice with Prognocis. One of first on east coast in Maryland. Started very small , and have grown the practice several fold. Prognocis has grown with the practice and has evoled with the changes demanded with the electronic medical record industry.

Some changes are hard to make without the technical support of Prognocis. Sometimes with these changes it becomes costly.

Software offers lots of features and ease of use.

Accessibility to features are not a combined deal, meaning its a la carte for features like billing or telehealth format.

WhiteCoat Medical Group has been using PrognoCIS EMR system for about a year now, since launching our healthcare services. We use both their web EMR, mobile EMR, and Revenue Cycle Management. WhiteCoat offers medical home visits via our patient web platform where patients can utilize to make appointment requests. WhiteCoat providers are always on the go, thus requiring a simple and easy-to-use mobile...

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The only thing I wish from PrognoCIS is an updated app with e-RX feature on the iOS application EMR, but after speaking with a PrognoCIS representative, there's a new version coming out. Looking forward to seeing it!

PrognoCIS is the perfect EMR/Billing system for us. The remote access from Desktop to mobile is so convenient we don’t have to worry about waiting til the next day to access a patient chart. We are a solo practice and with this system being so user friendly, we were able to tailor it to our practice. I like that it has several features, and we are able to utilize only what we need. Big shout out to the technical customer service personal are wonderful, we have only had a few format problems but were able to solve in a timely matter. Also, very easy to use with The Dragon dictation system.

The only thing I can think of is the few times the system went down, but since we are cloud based this can be expected. It never lasted more then few minutes.

We have been with PrognoCIS for 5 years after experiencing an epic failure with another EHR solution. Our practice is a small private medical office and flexibility is paramount to optimizing our functionality. We were looking to stay clear of the old large dinosaur solutions most prevalent in the EHR market and we found PrognoCIS. Our relationship with PrognoCIS has been one of growing appreciation...

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There are a tremendous number of reports but sorting through them is a challenge. I struggle with understanding the logic with their naming conventions. The good news is that there has been significant improvement with the "Tech Support" so the response time is more reasonable. I appreciate that Bizmatics continues to work on communication skills with the end user and the tech support team. To provide the correct solution one must first understand the issue. My understanding is that this is an industry challenge but Bizmatics has made concerted efforts to improve customer communications with tech support.

It is a very comprehensive EMR (and billing system) with just about every feature I can imagine, without slowing me down. You can activate, or hide whichever features you wish. It communicates beautifully with all my labs, physicians and other vendors. The fact that it is compatible with Windows and Apple, has a very nice IPhone app for both EMR and patient portal.

The reporting on the clinical side does not currently allow me to create my own reports, even though there is a large library to choose from. On the billing side, I am able to customize them nicely, so I think it should not be long until that is addressed

The software offers a systematic approach to billing with easy access to all the various components of the process. It is easy to maneuver from screen to screen to input the data or to review and analyze a patient's account. The reports are comprehensive to give a full analysis of the practice and enable you to evaluate all aspects. Support will develop specialized reports to meet your individual needs so it is customized for you and your practice, which is a wonderful feature. When I speak to patients on the phone, I can easily discuss their entire account with them with a clear picture of what has been billed, what has been paid by insurance, and what a patient's responsibility is.

I would like the program to have the capability of making all the claims ready to send with just a click of a button. I understand the logic of having to review each claim for accuracy before sending to the insurance carrier, yet, once reviewed, it would be nice not to have to individually check off each claim to be ready to send. With the transition to ICD-10, the new updated version of PrognoCIS has changed the way you input the diagnosis. The change is a bit more time-consuming. I am hopeful that with the next update, this will be addressed to enable one to quickly enter or select the diagnosis.

The system is easy to use, I can customize myself on the fly and I like the ability to be able to access on my PC, Apple (Mac or IPad at home) or via IPhone App. The clinical flow over to the financial billing side, is a breeze. After using a few other systems, I saw the designers of PrognoCIS truly understand how a clinical office functions and each time this system has met our changing needs. The support turnaround has been responsive and their knowledge of the product and how it applies to our situations, has always been excellent. We have been with PrognoCIS since 2007 and have seen them always continue to improve, with excellent program features and more recently, the shifting of their support more towards the US. It is rare to find such sincereity in companies today.

Hard to say anything negative. I know creating good software is never easy and there are always going to be moments of frustration, but they have been far and few between and handled quickly and well.

At the presentation, it looked simple, straightforward, and user-friendly. Now, after updates, it is much more complicated and bulky. At the beginning, we had one technical support person, who was always available, helpful, and patient, so we really worked as a team. In general, the product is reasonably functional, satisfying our needs.

It requires too many clicks on different pages to complete some steps (eg., the Medications Section on the Face Sheet). There are too many different pages to be completed in general; it takes too much time to finish up a file. We don't have personal tech support person anymore; the ticket system is not that quick or efficient, and sometimes tickets get closed without being solved satisfactorily for...

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Hard to isolate any pros from among the mountain of cons, but I'll try... I never had to change my Prognocis password once in the whole six years I used the program. That's all I've got.

Data breach - their system was not secure enough to withstand a hacker attack, resulting in a major data breach. They notified our practice of the breach of their system and then declined to assist with any of the resulting fallout, costing our company many thousands of dollars. They did help other practices that were victims of the breach, but refused to help us clean up the mess they made. Customer...

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With the proper support and training it could be a very helpful tool. Is not difficult to use.

Poor and deficient Customer Service. Almost non existent support in site, mostly remote. The customer service appears to be located outside the US and there are many communication issues. The response can be delayed. Looks like they have no commitment once they sell you the product. In one occasion I asked them to configure something for our practice and their response was that was too complicated...

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ease of access. PM/bill side, I love the fact that you can access every task from one screen, regardless of which screen you are in.

Training videos has improved tremendously over the last couple of years on the EMR side, although "new user training" is not geared for the new employee training. The PM/Bill module does not have enough training videos for adequate training and common workflow, although this has been improved over the years as well. They are definitely coming along as they grow. I do not like the fact that we can never get in touch with anyone in tech support or billing and always having to leave a message for their return call. Since we are cloud based, if Prognocis goes down, our office is down. If you can have an onsite server, I would probably recommend that.

Ability to log in to the program from any computer, anywhere. Efficient customer service Ease of use availability of customer service or questions for other departments, my emails are always answered in a timely manner Live chat for technical issues

I have a hard time understanding most of customer service tech, they fix what is needed but sometimes its hard to communicate exactly what you need. When creating a template, I find some of the process a little confusing, there are so many different places you have to input the info

Easy to Navigate, ability to move freely from EMR to Billing Feature. I love the Tabular reports which help in troubleshooting when staff has problems, also customer service is great.

Registration, Language Preference should have a drop down instead of looking it up, then having to scroll down the list or type in and then you have to check the language and click Ok. To many steps.

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No pros were added to this review

No cons were added to this review

It's super easy to learn and it flows well with our work flow. New providers have had no problem learning the system quickly.

honestly my complaint is that technical support is always a person who does not speak english well and super hard to understand