RevolutionEHR Reviews

I like that I can do everything I need - exams, optical, scheduling, billing. I like that it is common and people already know how to use it. I love integrations like SmartFlow, Weave and Visionweb. I like that most things in the exams are customizable. Once you figure out that the green plus does the same thing on various levels, you are golden.

Requests for new things fall on deaf ears. There are so many small tweaks we have asked for that are sent to the development team and we never hear back why they aren't implemented. I want to customize my orders page, it has old data for lenses we don't use and I want to update. I want the 12th spot that is empty on each patient main page to be "Referrals." I need the schedule to stop pulling up...

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I really didn't have much issue with RevolutionEHR but once they partenered with chirotouch their quality of service declined.

Customer service and client management when trying to integrate revbilling and revclear. RevBilling was the worst choice I have made in running a business and fraudulent service.

Attempts to do everything for an office.

The lack of insight for what the practitioner needs and the unwillingness to take any steps to improve core functions that are advertised as . ..........

There is nothing to like about this company from customer service, bilking and tech supports.

Charged my account before setting up and using the system.

very friendly to new staff members joining on, seasoned staff members, and optometrists prescribing and charting.

maintenance shutdowns occur more than I'd like

I find it easy for new employees to navigate. Training videos are very helpful. Customer service is outstanding,

Program changes that do not make sense. For example when I run a Deposit Slip report the mandatory range dates- WHY? just Why? It just created MORE unnecessary clicks to get to my end result. Program changes over a long weekend at the first of the month when we are all pulling our hair out trying to get billing statements out...

Hi Lori, Thank you for your review of RevolutionEHR. We're glad you are having a positive experience, and we apologize that the software is not blowing you away. We have sent your comments back to our product team so they can make adjustments accordingly. Please reach out if you have any other comments or questions about RevolutionEHR - we are always here to help! Best, Your RevolutionEHR team

I was pleasantly surprised at how efficient and personalized the templates can be modified for my own exam choices. The refraction template was so close to my exam protocol I found it surprising. Even more pleasing was the health evaluation section. I felt like I could record complete and accurate findings using the Revolution templates. There are other areas I was impressed with such as contact lens ordering, referrals programmed for my frequent referral doctors, and an accounting /insurance section. Truly there was no one area I liked best. I was impressed at how functional it appears. I was actually surprised at how impressed I was with Revolution.

I feel this software can be modified to fit just about anyone's optometric practice. The only problem I can for see would be user transitioning from traditional record keeping to computerized. We all try to see patients in a timely manner and it takes time to become time efficient with any change from our traditional methods. Practice with Revolution is needed to develop this timely skill.

It's designed very intuitively. The people that created it really think like an Optometrist. My workflow as an Optician is very smooth too.

My concerns early on were with the inventory modules. However, they seem to have improved and even implemented some of my suggestions over time.

I have used this software for years, and the flexibility is such an amazing part. I love that I can tailor it to my needs, which may be different than another user in the same office.

I wish there was a bit more customization and efficiency. The efficiency has improved dramatically, and continues to do so.

RevolutionEHR is easy to use, has a great appearance, and they are great about updating their software to keep customers up-to-date with the rapid changes that are continuously being made in the eye care industry. The customer support team is fabulous when it comes to responsiveness and you can tell they truly do care about you!

Honestly, I have nothing bad to say about Rev.

This is a very popular product and it is the preferred EHR for the sublease Drs at Lenscrafters. It comes with our lease. It's very easy and cloud-based. I'm very proud to have mentored the majority of the LC ODs in the San Francisco Bay Area to get onboard. Plus now that I'm in my second year, I love pulling the patient's previous info forward easily.

I like everything especially now that they are flash free. That took patience.

It is cloud based, so you can access it from anywhere! It bridges the gap between exams and sales all in one program.

Sometimes information gets lost if you are clicking too quickly or if there are two people in a chart

I love how accessible RevolutionEHR makes patient files—past and present. Also, the ability to merge duplicate patient files (for example, one from 3 years ago and one from a recent visit) is remarkable. I also like the design of the software, as it is easy to navigate.

I do not like how the software can be glitchy. At times, RevolutionEHR will not allow me to login to my account unless I try several different times. This can be very frustrating with a busy day with many patients to look up.

The thing that I liked most about using this software was the ease of contacting a customer service representative.

The thing that I like the least about using this software was that it is not user friendly. It takes lots of practice and time to learn to do simple tasks.

easy to use; technical support always available via live chat

Honestly, I can't think of anything short of me being able to completely customize everything...in which case I would be a programmer and I wouldn't be seeing patients!

We were really hopeful that Rev360 would be a good EHR, but we were wrong. It is very capable, but it falls short over and over again. Their support is mediocre, but really their downfall is they are not a software company and don't really care to improve their software and bring it up to the equivalent of 2019 SAAS companies.

Flash transition...it's taking them 12-18 months to convert it all over from flash to html, and they don't want to hear any feedback from their users as far as feature requests. They tell you that the software bug is not really a "bug" and that they're not going to fix it.

The thing I liked most about the SOFTWARE was the attractive interface, the video training modules for my staff, the fact that I was always informed of updates or issues to be concerned with going down the pipleline, and the ability to access RevEHR from anywhere with a network connection.

The exam flows are too click-heavy...with multiple menus and submenus for testing...would like to see more tests combined into less pages/tabs.

I love how easy it is to look up a patients history and to schedule an appointment. The calendar makes it really nice as well to see what we have going on.

Sometimes it is frustrating training a new employee because sometimes there are little buttons you have to choose in order to get to the place you are needing to be. Once you get it down it’s fine but learning it is kind of tedious.

This software met my needs to managing my inventory and clients. It's constantly improving and receiving major updates that are extremely helpful. Most importantly, the reporting in the software is easy to use and Excel friendly. This is the best software I found to manage both customers and product while being HIPAA compliant.

This isn't really a software issue, but customer service could be better. Their software team can take a long time to get back to you if you have any requests or issues with a report that won't pull.

I like the ability to view my records from any computer anywhere without hassles. I've experienced very few IT hassles since switching to RevolutionEHR. There are regular updates to the application to fine tune it to the needs of its users.

It currently is very heavily dependent on Adobe Flash. The transition away from Flash can't happen quickly enough.

I like the cloud based system and how the updates and improvements happen regularly for the fee. The techniques that make for better efficiencies are great. Just hit the normal button and adjust for the the items different than normal. Using the history button is also convenient.

Compared with paper it can slow you down. Assessment could be more intuitive like Google searches. Why can't our usual lingo be translated? An example would be PVD. I can't think of a Doctor who ever Cal's it vitreous membranes and strands. A shortcut that leads to the ICD 10 code would help with efficiency.

Cloud based is good. Coding is convenient. Customization of workflow in exams is good. It is good to be able to upload tests into the exam area related to this.

The accounting reports, business reports, should allow customization. The data must be entered into a spreadsheet for bench-marking. It would so helpful if they allowed me to categorize the items in the accounting sales report. Import of scanned documents into referrals and consents can be easily improved. The patient's surgical history should display on the past ocular history page. I wish that when a tech enters data, it showed who did that. Sometimes it runs very slowly. The routing slip should allow customization (for example include last Rx and BVA)

I find the program is easy to set up and use, feature rich, guides the Dr recording to ensure correct documentation for medical care and coding for those encounters, this fact has created Dr confidence and enabled our office to increase medical billing - that more than pays for the monthly fee, its updated for free and web based is an asset for any practitioner with multi locations , help is just outstanding , my technicians find it easy to use and we do experience tech turnover so ease of use is important, lots of business partners to help communicate to your patients , survey and recall, great communication tools for patient and their health care providers

I am an OD so I wish there was a lower monthly fee and it was easier to get all my pre test data into the program. But the most irritating thing is I cannot let my techs to start the record days ahead of the visit- this is something I would like to be changed-- this is so pre work of insurance, demographics and health HX & meds could be entered well before the encounter in less of a rush so when the encounter is present the day of the visit - patient processing is quicker and less tech duress improving the entire encounter experience - no one likes to wait for the receptionist or techs gather data - but REV forces that because we cannot open a case before the encounter date/time- can you fix that ??

My staff finds it intuitive and easy to use. I never hear them complain about the software. I like that it's customizable. I can make my chart notes look just the way I want. I also like that they are constantly making small tweaks to improve the system. Several times a year it is updated, but only with a few changes. I think it's better to do a few changes at a time instead of once a year so you don't...

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My only real complaint about RevEHR is that I can't print out my exam notes in a neat, concise fashion. Exams print out with 10+ pages. This may be because I haven't taken the time to figure out an easier way. I'd love some input on this. So I guess a related complaint would be that set up time is significant. But I'm willing to deal with that because once you do have it set up, it works like a dream.

Revolution EHR is a great electronic health record management system that allows for total office integration. Revolution EHR leaves nothing behind when it comes to managing patient records, accounting, billing, coding, optical orders, medical orders, insurance, inventory management, reports, etc. Revolution EHR gives the office the ability to do everything for all their patients and it streamlines...

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The downside to Revolution EHR is that it has a learning curve like most new programs being implemented into an office. revolution EHR requires some time to get used to and even after a few years of using it you will learn something new. But this is not so much a negative as it is a positive. Revolution EHR provides a "sandbox mode" that allows the office to utilize all the features of Revolution EHR, but without the real-world risks of inputting wrong data. It encourages you to make mistakes and to learn form them. Revolution EHR is also updating their systems constantly to streamline the patient care process and in doing so that is why you learn something new.