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SimplePractice vs ICANotes Comparison

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Overview

Category Leaders

Sign up for a free trial today to see why more than 100,000 health and wellness practitioners trust SimplePractice to run their business.

ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

155.30

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

2.6K

5

4

3

2

1

1.7K

754

90

14

30

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.0

97

5

4

3

2

1

51

19

15

4

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
70%
would recommend this app

Pros

Love the calendar feature where it syncs with my Google calendar. Love the reminders for client appointments and how they can manage their own appointments.
I like the fact that we no longer have to have paper files, ease of use overall and some of the features like appointment reminders, the ability to create and add your own documents.
This software is richly featured. I've appreciated the ability to create very sophisticated custom online intake forms, and and the autopay enrollment for automated batch credit card billings.

Pros

I really like how you "click boxes" when charting but then your progress note comes out with a well-written narrative, assessment tools are integrated, has a very nice workflow.
My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.
Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.

Cons

I have struggled most with billing—getting cards to not charge for missed appointments. Reminders have occasionally caught me off guard—either they went out too many times or not enough.
This annoyed me because my time is very valuable and I specifically set aside the time for my training and no one bothered to alert me that it had been canceled.
My main complaint is that I have had trouble getting someone on the phone when I have an issue. They do tend to respond by email quickly but sometimes I would prefer a phone conversation.

Cons

There are places where you can get stuck and can't move. For example, creating a patient chart that does not have all the required information gives you an error message.
They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features131
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Authorization Tracking
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Chart Audit Tools
  • Client Portal
  • Coding Assistance
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Eligibility Verification
  • Employee Management
  • Faculty/Staff Management
  • For Chiropractors
  • For Group Therapy
  • For Healthcare
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Psychiatrists
  • For Substance Abuse Therapy
  • Forms Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Invoice History
  • Invoice Management
  • Medical Billing
  • Medical History Records
  • Medication Management
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • Notes Management
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Store Builder
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Pre-built Templates
  • Process/Workflow Automation
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Real Time Data
  • Real Time Editing
  • Real Time Reporting
  • Real-Time Notifications
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Security Auditing
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Transaction History
  • Treatment Planning
  • Video Conferencing
  • Video Consultations
  • Workflow Management
  • Total features45
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Authorization Tracking
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Chart Audit Tools
  • Client Portal
  • Coding Assistance
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Eligibility Verification
  • Employee Management
  • Faculty/Staff Management
  • For Chiropractors
  • For Group Therapy
  • For Healthcare
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Occupational Therapists
  • For Physical Therapy
  • For Psychiatrists
  • For Substance Abuse Therapy
  • Forms Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Invoice History
  • Invoice Management
  • Medical Billing
  • Medical History Records
  • Medication Management
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • Notes Management
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Store Builder
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Pre-built Templates
  • Process/Workflow Automation
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Real Time Data
  • Real Time Editing
  • Real Time Reporting
  • Real-Time Notifications
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Security Auditing
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Transaction History
  • Treatment Planning
  • Video Conferencing
  • Video Consultations
  • Workflow Management

Integrations

  • Total integrations8
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations4
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

MM
AvatarImg

Marsha M.

Mental Health Care, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SimplePractice logo

SimplePractice

Name is fitting: SIMPLEPRACTICE; compared SP to ICANotes and SP is definitely simpler!

Reviewed 6 years ago

Just subscribed! Have not begun using it in my new practice yet - but definitely excited about doing so!

Pros

Tutorial videos as I go - simple and user-friendly; feel more confident and less overwhelmed with my decision to choose SP over ICANotes

Cons

Not sure that I can provide an opinion here yet - only thing that would be nice is access to support via phone

Vendor response

Hi Marsha, thanks so much for your review and welcome to the SimplePractice Community! We're glad to hear that you've found the tutorial videos helpful. While we don't offer on-demand phone support, you're always welcome to reach out to our Product Specialist team for a one-on-one screenshare with a live person on the other end. We love sharing screens because it helps us see exactly what you need help with! We're proud to support you in the work that you do, and so glad you chose SimplePractice. - Gillian from SimplePractice