SocialClimb Pricing, Features, Reviews & Comparison of Alternatives

SocialClimb

Online reputation & reviews management for medical practices

4.91/5 (11 reviews)

SocialClimb overview

SocialClimb is a online reputation and reviews management platform designed specifically for businesses and practices in the medical field. The cloud-based tool allows practices to enable social reviews, monitor online reviews, and collect and benchmark survey results in order to manage online reputation. Social climb offers a range of features to aid feedback management including native integrated support of third party EMR systems, API integration with Google, Facebook and the other top review platforms, a patient survey system, Google My Business listing management, and more.

SocialClimb aims to help medical practices to improve their online reputation by enabling social reviews and surveys, and managing local search performance. Feedback requests can be sent automatically to patients after their visit via text or email, and users can monitor their online feedback in real time, with notifications for negative posts on public platforms that may need to be addressed. SocialClimb offers in-built response tools so that practices can create and publish public responses to feedback within the same interface. Natural language processing (NLP) monitors keywords to identify negative reviews and alert practices so they can take action.

Practices can manage their online presence and reputation with SocialClimb which offers the tools to create, edit, and manage a custom Google My Business (GMB) listing. Listings can be created for multiple practices and doctors in order to gather reviews, and review requests can be sent to patients for either the practice, the doctor, or both. With SocialClimb’s GMB integration, users are able to monitor their local, regional, and national ranking and benchmark results based on social reviews and survey results.
socialclimb.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
SocialClimb screenshot: The dashboard provides users with at-a-glance insight into practice ratings performance and patient satisfactionSocialClimb for Medical PracticesSocialClimb screenshot: Users can track ratings and reviews over time from multiple online platforms

SocialClimb reviews

Excellent
10

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.8
  4.9
  5.0
Cody Phillips

REAL results and outstanding customer support

Used daily for 6-12 months
Reviewed 2019-03-13
Review Source: Capterra

I am typically skeptical of software solutions that promise amazing results during their sales pitch. My feelings toward SocialClimb were no exception. But from day one, SocialClimb has met and exceeded the expectations created by their optimistic sales pitch. I have been blown away by the volume and quality of patient feedback SocialClimb has helped us collect. Our review counts and star ratings across multiple platforms have skyrocketed since we started using SocialClimb, helping our practice race past our competition in the realm of online reviews. And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses. They honestly feel like business partners rather than just another vendor.Frequent updates to the software keep it on the cutting edge of digital reputation management. The support and development teams are very open to customer feedback, and they have consistently gone above and beyond to implement new features I've requested.

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Greg Shoemaker

Generates lots of quality reviews for medical practice

Used daily for 6-12 months
Reviewed 2019-03-11
Review Source: Capterra

Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews. After implementation, number of reviews skyrocketed and continue to climb. And the system provides a way to do service recovery when bad reviews are given. Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system. Also, very flexible. Social Climb team are able to make changes and adjustments at a moment's notice. Texts and photos were sent to patients accurately and at the right time. This was important as we're a large practice with many providers. The patient feedback has had a huge impact on our practice. Our physicians and staff look forward to seeing what patients write about us online and the positive feedback has "raised the bar"....motivating our team to "wow" our customers.

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Blair Primis

Innovative and ever-evolving solutions for reveiws and patient centered data.

Used daily for 2+ years
Reviewed 2019-03-07
Review Source: Capterra

Excellent customer service combined innovate product evolution make them an ideal partner for us. It's constant evolution and growth as a platform. Additionally, it's ease of use and integration into both our software (website/GMB) and our strategy is turn-key.

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Alexander Sroka

Improve Your Online Reputation with SocialClimb

Used daily for 1-2 years
Reviewed 2019-03-18
Review Source: Capterra

Before SocialClimb, we struggled to capture reviews from satisfied patients. Now, we have hundreds of reviews across our online channels, from Facebook to Google Business, and are one of the most highly rated orthopedic practices in the country.I like how the software is set up to capture user reviews form their cell phones. It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.

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Jennifer Kinman

Social media acceleration!

Used daily for 1-2 years
Reviewed 2019-03-07
Review Source: Capterra

Socialclimb has been a game changer for our orthopedic practice. The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly. Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.

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SocialClimb pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Contact SocialClimb for pricing information.

SocialClimb features

Activity Dashboard
Automatic Notifications
HIPAA Compliance
Reporting & Statistics

Appointment Management (100 other apps)
Automated Scheduling (71 other apps)
Automatic Reminders (118 other apps)
Billing & Invoicing (110 other apps)
Calendar Management (78 other apps)
Charting (87 other apps)
Claims Management (76 other apps)
Client Portal (85 other apps)
Compliance Management (67 other apps)
Customizable Reporting (59 other apps)
Customizable Templates (63 other apps)
Document Storage (63 other apps)
Electronic Signature Capture (57 other apps)
Health Insurance (54 other apps)
Records Management (116 other apps)
Workflow Management (66 other apps)

Additional information for SocialClimb

Key features of SocialClimb

  • Customer review platform
  • Review monitoring
  • Social media monitoring
  • Response management
  • Automatic notifications
  • Benchmarking
  • Data visualization
  • HIPAA compliance
  • Permission management
  • Real time monitoring
  • Real time notifications
  • Risk assessment
  • Single sign on
  • SMS integration
  • Third party integration
  • Activity dashboard
  • Keyword tracking
  • Survey management
  • Feedback management
  • Visual analytics
  • Feedback collection
  • Ratings & reviews
  • Event triggered actions
  • API
  • Role-based permissions
  • Surveys & feedback
  • Event triggered email
  • Email invitations & reminders
  • Reporting & statistics
  • Reputational risk
  • Access control
  • Feedback automation
  • Social performance management
View All Features

Benefits

Manage the online reputation of both practices and doctors with tools for monitoring online reviews from sites such as Google, Facebook, Healthgrades, and more, and respond to negative feedback in order to resolve any issues or risks.

Benefit from natural language processing to monitor keywords automatically detect any negative or risky feedback. Users receive notifications when negative feedback is detected.

Integrate with a range of third party EHR solutions in order to import patient data, send invitations for reviews automatically, generate reports on patient satisfaction, and more.

Enhance visibility on local, regional, and national search platforms by generating a custom Google My Business (GMB) listing and utilizing keywords for SEO. Create GMB pages for both practices and physicians.

Manage security with single sign on (SSO) authentication and role-based permissions to control which team members have administrative access within the SocialClimb system.