Complete Cloud-based hotel management solution for hoteliers
4.44/5 (120 reviews)
I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families.
Pros
Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support.
The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works.
Cons
I have no complaints to make. I look forward to the up-dated software.
Rating breakdown
Likelihood to recommend: 10/10
This system is adapted to the new technologies and productivity.
Pros
I could work anywhere and anytime. Help to reduce human work and more productive.
Cons
Some functions not full and delays some of hotel required to changed
Rating breakdown
Likelihood to recommend: 10/10
Pros
The software works well, was relatively easy to integrate with our website for online bookings and also with Expedia for direct bookings from them and Tripadvisor. It's easy to make multiple prices for various dates, Christmas, summer, rainy season, etc.
Cons
It would be nice to have different language support in the admin section. We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit.
Rating breakdown
Likelihood to recommend: 10/10
I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK. I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it". I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it. I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations. I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day. The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet. I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions. It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient. Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.
Pros
User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.
Cons
Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work.
Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!
Rating breakdown
Likelihood to recommend: 7/10
Very good overall experience. In six years I've had maybe three issues with the program where I had to contact Support via email. Their response time was always fast, once within the hour and recently within 4 hours but they called with a report and asked for additional information on the problem..
Pros
It's very simple and intuitive to use. The reservation layout is easy to read and I like the ability to quickly look at reservations for a few days ahead or up to a month in advance. We serve cancer patients undergoing treatment, family members of critical care patients, medical students and medical staff. The program gives us the ability to distinguish different types of rooms for our various guests and quickly change schedules as needed.
Cons
There are so many options for generating reports that I sometimes have trouble deciphering the titles and finding what I need. Once I figure out what it is it's simple....
Rating breakdown
Likelihood to recommend: 10/10
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