Frontdesk Anywhere Pricing, Features, Reviews & Comparison of Alternatives

Frontdesk Anywhere

Complete Cloud-based hotel management solution for hoteliers

4.36/5 (94 reviews)

Frontdesk Anywhere overview

Frontdesk Anywhere is a web-based hotel management system designed for use by independent hotels, motels, resorts, and management groups. Included are tools for reservation management, group bookings, and revenue management, plus a no-fee online booking engine, credit card integration, and two-way integrations with over 250 distribution channels alongside the GDS (global distribution system).

Frontdesk Anywhere’s hotel PMS allows users to check room availability and rates, create and amend reservations, and take guest payments. Group and corporate bookings are supported, with customizable payment rules, and bookings are automatically entered into the online availability calendar. Users can collect information from guests, companies, and travel agents in personalized profiles, and export this information to run targeted marketing campaigns. Customized operational checklists can also be used to streamline guest check-in and check-out.

Frontdesk Anywhere automatically updates availability and rates across websites and booking channels in real time, and offers an online booking engine which can be used to take bookings through users’ websites and Facebook pages. The booking engine is mobile-responsive, allowing guests to make reservations from any device, and can be customized with different design themes. Frontdesk Anywhere also integrates with more than 250 distribution channels, including Agoda, Expedia, and Booking.com, and users can also send rooms to major GDS providers, including Amadeus, Galileo, Sabre, and Worldspan.
www.frontdeskanywhere.com

Pricing

Starting from
$100/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Canada, Latin America

Supported languages

English, French, Thai
Frontdesk Anywhere screenshot: Frontdesk Anywhere offers users a customizable booking engine which can be used on their website and Facebook pageFrontdesk Anywhere screenshot: Users can control availability, optimize room rates, and set up advanced pricing strategies in Frontdesk AnywhereFrontdesk Anywhere screenshot: Frontdesk Anywhere also includes a reputation dashboard where users can view aggregated guest reviewsFrontdesk Anywhere screenshot: Frontdesk Anywhere can be used across a range of devices, enabling users to manage their property on the go

Frontdesk Anywhere reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.4
  4.4
Sean M

FDA Hospitality Booking Engine and More

Used daily for 1-2 years
Reviewed 2019-01-23
Review Source: Capterra

FDA has been a great system for us to grow. Other than the Cons mentioned, we really have no complaints. It is a difficult system to learn (onboarding/set-up was more difficult than our previous platform; 3-6 months to become comfortable), but once mastered, it is easy to navigate and customize. In hindsight, the difficulties we had were mostly due to the robust functionality, which we use every bit of. If I could make any single change, it would be to streamline the communication with customers by making email templates easily editable/more user friendly, and allowing emails/SMS text alerts to be sent to ALL guests at one time, without the need for a timed template. 3rd party software integration will allow this to be done, but including it in the package would make the system even stronger. Overall, we decided to go with FDA after demoing 3 other systems (the functionality was superior and it checked all of our requirements at the time). Automatic itemized invoicing and auto-emails were our most basic requirements, and FDA goes far beyond. My hope is that money continues to be invested into further developing the system; if so, FDA is going to be hard to beat. - internet based system, can be accessed from numerous devices - itemized nightly invoices - unlimited auto emails (pre/post dated from check-in/check-out date) which integrate with external email system - IBE integrates with Wix created websites - rate manager is extremely easy to use - create trouble tickets online, response time is satisfactory - integrates with channel managers and 3rd party software

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Rada Aksonchuen

Efficient support team! Great software for hotel operation, services, and time management

Used daily for 2+ years
Reviewed 2018-07-18
Review Source: Software Advice

I've been using Frontdesk Anywhere as our PMS software for 3 years now. As a Sales and Marketing manager of an independent hotel, this cloud based software is a gem. Their support team gives us a comfort with 24 hours support service, and immediate hands on to resolve the glitch that we encountered. With this software, our team can review the occupancy forecast, plan our promotions, as well as monitor and manage our rate via the rate manager or booking suite tab to keep an eye on our competitors price. This allows us to adjust the our rate within a few second. The software is upgraded regularly which, often times, added a new and exciting features on to their software. Recently, we are thrilled with reputation tab which allows us to track all online reviews and see our current rating. It's great for us to quickly respond to reviews from OTAs and Tripadvisor, as well as to recover the hotel reputation through Frontdesk Anywhere software. In short, we're incredibly happy with the report analytics, reservation system, and online reputation channels which save us a heap amount of time on complicated stuff and spare us more time to focus on the real hospitality service with our hotel guests.

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Doris Cheng

User friendly.

Used daily for 2+ years
Reviewed 2017-10-17
Review Source: Capterra

Easy to useEasy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.

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Saisuporn Na Songkhla

Easy to use with great customer support team

Used daily for 1-2 years
Reviewed 2017-06-27
Review Source: Capterra

Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website.What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.

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Nicki Hughes

Has great potential

Used daily for 2+ years
Reviewed 2017-02-24
Review Source: Capterra

I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK. I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it". I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it. I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations. I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day. The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet. I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions. It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient. Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

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Frontdesk Anywhere pricing

Starting from
$100/month
Pricing options
Free trial
Subscription
View Pricing Plans

Create and customize the right plan for your property
Each package is personalized by an experienced consultant to meet your needs

Frontdesk Anywhere features

API
Availability Management
Calendar Management
Channel Management
Electronic Payments
Price Management
Reservations Management
Room Booking
Website Integration

Activity Dashboard (34 other apps)
Automatic Notifications (32 other apps)
Billing & Invoicing (34 other apps)
Billing Rate Management (32 other apps)
Booking Management (67 other apps)
Credit Card Processing (44 other apps)
Invoice Management (37 other apps)
Multi-Channel Management (28 other apps)
Online Booking Integration (47 other apps)
Reporting & Statistics (41 other apps)
Third Party Integration (43 other apps)

Additional information for Frontdesk Anywhere

Key features of Frontdesk Anywhere

  • Online booking engine
  • Advanced pricing strategies
  • Automated emails
  • Customizable availability calendar
  • Performance reporting
  • Scheduled reporting
  • Reputation dashboard
  • Customized operational checklists
  • Personalized profiles
  • Real-time housekeeping & maintenance updates
  • Retail point of sale (POS)
  • Facebook booking app
  • Integrated online distribution
  • Pricing recommendations
  • Group and corporate bookings
  • Targeted marketing campaigns
  • Pooled inventory
  • Dynamic pricing
  • Competitor price shopper
  • Multi-property management
View All Features

Benefits

Communicate with guests from the point of booking to post departure with scheduled and triggered emails that can be customized based on the room booked and the rate that the guest is paying.

Information can be collected through personalized profiles for guests, companies, and travel agents, and used to run marketing campaigns.

Work orders and checklists can be created and printed, or shared with housekeeping and maintenance staff, with updates received in real time.

Retail point of sale (POS) can be used to charge guests for extras and transfer charges to reservations.

Use daily pricing recommendations in conjunction with personal experience to optimize room rates and define advanced pricing strategies.