GuestTracker Pricing, Features, Reviews & Comparison of Alternatives

GuestTracker

Hotel management for independent properties & resorts

4.4/5 (10 reviews)

GuestTracker overview

GuestTracker is a hotel and property management solution that services all lodging industries including hotels, resorts, luxury inns, B&Bs, state parks and campgrounds, hospitals, universities, government and armed forces facilities. The platform’s features include online booking engines, reservations, restaurant and retail POS, accounting with QuickBooks integration, and a Shift4 credit card integration gateway.

GuestTracker’s booking engine is a full 2-way integrated solution that integrates seamlessly into an organization’s website with visual settings that match the company’s branding. The online booking engine enables hotels, resorts, and B&Bs to show availability, and take bookings and inquiries. Users can customize the guest reservation request forms, capture credit card data, and control room inventory. Additional features include 'a la carte' items and packages, events display, and text message / fax notifications.

The solution’s tape chart feature provides properties with an interactive room chart that allows users to add, change, and move reservations. Users can filter, sort, and print color charts by month, as well as see a full month view of bookings, and check history. The arrival list shows guests’ names, reservation number, date of arrival, unit type, balance, and more. Users can get a full overview of room types and inventory, and can visually check availability. Reservations and guest data can be selected for review or updates. Graphs and charts provide revenue forecasts and an overview of bookings per item at a glance.

GuestTracker’s Point-of-Sale solution enables properties to post charges from gift shops, spas, restaurants, bars, and room service workstations. Users are able to post POS totals to guests' folio, or settle payments at any POS station. Features include server summary reports, receipt printing, check splitting, stock and inventory controls, profit reports, menus, time and attendance tracking, and table/room/item setup. The GuestTracker POS module works with all major touch-screen monitors, and includes a barcode feature for retail items.
www.hotel-software.com

Pricing

Starting from
$1450
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
GuestTracker screenshot: Expansive screen list of Guest Bookings and Sort FeaturesCampground Software VideoGuestTracker screenshot: Unit Reservation Chart Activity for all types of Hotels, Resorts, and Campgrounds.

GuestTracker reviews

Excellent
4

Very good
6

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.3
  4.1
  4.0
  4.3
Erin Dafoe

We have been using Guest Tracker for many years and it works well for our needs.

Used daily for 2+ years
Reviewed 2018-07-21
Review Source: Capterra

Pros
It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex.

Cons
I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jessica Heitman

Easy to use system, majority of the features are well thought out and work well.

Used daily for less than 6 months
Reviewed 2018-07-19
Review Source: Capterra

It has allowed us to take a manual paper booking system and update it to a computerized booking software that can be used directly with a booking engine. This allows us better control and time management.

Pros
I like that it allows for automatic owner statement creation, tape chart functionality and that we can post charges for any billing date, even if that date has already past. This is extremely helpful if a charge was missed being posted or posted incorrect. There is no need to balance over multiple days you can just go in and correct the mistake.

Cons
The reporting features could be improved: Ex. I would be great to be able to forecast revenue per unit instead of unit type like the history displays. This would be useful to know that we are on track to provide appropriate revenue towards each unit owner. The accompanying guest function would be more helpful it when you insert an accompanying guest it registers as stay and creates a history for future return stays (even if they are not returning with the same primary guest). Having more room for Guest Notes. There is not enough room to create enough notes on the guest profile. This is important so that in the future I know if a guest has experience issues with us and the detail or if they caused issues and the details. etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Angie Johnson

I have used Guest Tracker software for over 15 years now with no issues.

Used daily for 2+ years
Reviewed 2018-07-19
Review Source: Capterra

Pros
Coming from a very old, out dated version, the advanced features on the new system are exciting. I adore things like entering the zip & it tells you the city & sending confirmations with 1 click.

Cons
Again, coming from an older version, the downside was just learning a new system. I was accustomed to all reservation being on one screen. While the new system has future reservations, current guests & past guests are on 3 different screens. Not deal breaker but just a change that took getting used to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mike MacAdams

Excellent support team and representatives work hard to understand our business.

Used daily for 2+ years
Reviewed 2018-06-26
Review Source: Capterra

The ability to manage our accommodation side of the business, including planning and reporting.

Pros
The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel.

Cons
There are a few reporting features that we are not able to customize to our operations, however, our operations are significantly different on the billing side than a standard accommodation business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Peter Ward

Property Management Software that serves the smaller independents well

Used daily for 2+ years
Reviewed 2018-06-21
Review Source: Capterra

Manages six hotel operations and cloud based no need for servers at each property

Pros
Good support network and a company that is willing to have the developers grow the software for you.

Cons
Software works wonderfully -- really nothing I can say bad about it does what it is supposed to support will work to make it better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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GuestTracker pricing

Starting from
$1450
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

Contact TCS Systems for detailed pricing information.

GuestTracker features

Credit Card Processing
Invoice Management
Online Booking Integration
Reservations Management
Room Booking
Third Party Integration

API (66 other apps)
Activity Dashboard (55 other apps)
Automatic Notifications (44 other apps)
Availability Management (52 other apps)
Billing & Invoicing (45 other apps)
Billing Rate Management (40 other apps)
Booking Management (111 other apps)
Calendar Management (74 other apps)
Channel Management (69 other apps)
Discount Management (41 other apps)
Electronic Payments (51 other apps)
Multi-Channel Management (41 other apps)
Price Management (51 other apps)
Reporting & Statistics (65 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for GuestTracker

Key features of GuestTracker

  • Call accounting
  • GDS / OTA integration
  • Inventory management
  • Maintenance management
  • Online booking
  • Point of Sale (POS)
  • Travel agent bookings
  • Booking notes
  • Guest management
  • Single / group reservations
  • Multiple rate plans
  • Payment processing
  • Third party booking
  • Vacation rental
  • Extended stay
  • Multi-property
  • Group management
  • Guest experience (GEM)
  • Single property
  • Reviews management
  • Housekeeping management
  • Booking engine
  • Point of Sale retail
  • Credit card processing
  • GDS/OTA connect
  • Quickbooks integration
  • Club management
  • Keycards integration
  • PBX/voice integration
  • Unit owner management
  • Websites
  • Barcoding
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Benefits

Companies can increase bookings, and spend less time on the phone using the website booking engine to show availability and securely take bookings and inquiries.

With GuestTracker, each guest has a unique open folio for additional charge postings, adjustments, and payments, that can be printed at any time.

Users can create custom confirmation letters for guests, as well as print and email invoices or A/R statements directly from check out.

The full service, touch-screen POS system provides complete integration with the front desk and enables users to post charges from gift shops, spas, restaurants, bars, and room service workstations.

GuestTracker's inventory and reporting features help organizations manage costs and profit by inventory, as well as track inventory usage by date.