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GuestSuites Logo
GuestSuites

Hotel management for independent properties & resorts

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GuestSuites Pricing, Features, Reviews and Alternatives

GuestSuites product overview

Price starts from

150

Per month

Other

What is GuestSuites?

GuestSuites is a hotel and property management solution that services all lodging industries including hotels, resorts, luxury inns, B&Bs, state parks and campgrounds, hospitals, universities, government and armed forces facilities. The platform’s features include online booking engines, reservations, restaurant and retail POS, accounting with QuickBooks integration, and a Shift4 credit card integration gateway.

Key benefits of using GuestSuites

  • Companies can increase bookings, and spend less time on the phone using the website booking engine to show availability and securely take bookings and inquiries.

  • With GuestSuites, each guest has a unique open folio for additional charge postings, adjustments, and payments, that can be printed at any time.

  • Users can create custom confirmation letters for guests, as well as print and email invoices or A/R statements directly from check out.

  • The full service, touch-screen POS system provides complete integration with the front desk and enables users to post charges from gift shops, spas, restaurants, bars, and room service workstations.

  • GuestSuites inventory and reporting features help organizations manage costs and profit by inventory, as well as track inventory usage by date.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    In Person
    Webinars
    Live Online
    Documentation

    GuestSuites pricing information

    Value for money

    4.8

    /5

    6

    Starting from

    150

    Per month

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    GuestSuites features

    Functionality

    4.8

    /5

    6

    Total features

    43

    4 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Payment Processing
    Third Party Integrations
    Activity Dashboard
    Reporting/Analytics

    Functionality contenders

    GuestSuites users reviews

    Overall Rating

    4.8

    /5

    6

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.67/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    1

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Reservation Software by FAR!!

    Reviewed 2 years ago

    Overbookings are gone with the linking processes of today! We are so well pleased with Guest Suites!! We feel it's by far, the best system ever!

    Pros

    The ease of the set-up, the operation and the maintenance of this software, I find to be exceptional to any others I have used - far above them!! The customer service is exceptional, no doubt; it's the best that I've ever dealt with!

    Cons

    There's really nothing that we dislike about this system because we are able to pull any reports we need, with ease.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Versatile Software with Great Support

    Reviewed 2 years ago
    Pros

    We have been working with [SENSITIVE CONTENT HIDDEN] from Guest Suites for over 12 years. They are great to work with and have continued to provide a software that is effective and easy to use for our customers. Guest Suites is also pro-active when it comes to making improvements and releasing new features. One of the things I like most about the company is if you have a question they are always very quick to pick up the phone or respond to your email.

    Cons

    It would be great if Guest Suites could push min. night stay requirements to the Availability Online booking engine. But this is a feature that would only be used by a small portion of Guest Suite's users.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Useful

    Reviewed 4 years ago
    Pros

    We've used this software on and off. Does it's job, it can be installed on-premise or deployed over a secure Internet connection.

    Cons

    The only cons I can think of is the overall appearance of the software, it could use a makeover or update.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Guest Tracker

    Reviewed 2 years ago

    The support team is my favorite part, Anytime you upgrade your computer they are there to make sure you do not have anytime down on your software. Also the software is easy to operate and helps with turnover in staff training.

    Pros

    The ease of use of this software and the support team has been great, Anytime you have a question or need an upgrade they answer you questions within minutes.

    Cons

    I do not have any complaints, The program is simple to use a perfect fit for my 18 room hotel.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Versatility meets modern functionality!

    Reviewed 2 years ago
    Pros

    We are an integrated technology partner of the GuestSuites platform. What I love about the platform is how they have combined a modern, cloud PMS with the versatility of a PMS that brings organization to properties from traditional hotels and resorts to VR, Condo, B&B, and campgrounds. Combined with SiteMinder ChannelManager, the GuestSuites platform defines how a next-generation PMS creates time and money-saving opportunities for users. Finally, I have worked with [SENSITIVE CONTENT HIDDEN] for three years, and he is always responsive and helpful to partners and customers.

    Cons

    The improvements we hear about are mostly around improved reporting and data insights. I think the biggest issues come from when propoerties are moving off of an older, legacy system, which makes the learning curve a bit steeper.

    GuestSuites FAQs and common questions

    Q. What type of pricing plans does GuestSuites offer?

    GuestSuites has the following pricing plans:
    Starting from: $150.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of GuestSuites?

    GuestSuites has the following typical customers:
    Mid Size Business, Public Administrations, Small Business


    Q. What languages does GuestSuites support?

    GuestSuites supports the following languages:
    English


    Q. Does GuestSuites offer an API?

    No, GuestSuites does not have an API available.


    Q. What other apps does GuestSuites integrate with?

    GuestSuites integrates with the following applications:
    Availability Online, QuickBooks Online Advanced, Shift4, Microsoft Word


    Q. What level of support does GuestSuites offer?

    GuestSuites offers the following support options:
    24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum

    Common GuestSuites comparisons

    GuestSuites logo
    Little Hotelier logo
    GuestSuitesvsLittle Hotelier

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