GuestTracker Pricing, Features, Reviews & Alternatives

GuestTracker

Campground management tool for lodges, RV parks & marinas

4.45/5 (11 reviews)

GuestTracker overview

What is GuestTracker?

Guest Tracker is a campground management software designed to help businesses manage online bookings for lodges, recreational vehicle (RV) parks, marinas, and more. It enables organizations to create camping packages, send quotes to customers, and modify package pricing based on seasonal rates.

Guest Tracker enables guests to reserve cabins, RV lots, marina slips, or campsites via mobile or web applications, view accommodation availability, and book slots for various activities such as boating, day trips, fishing, hunting, nature hikes, sports events, and more. It provides a host of features including data synchronization, activity tracking, notifications, revenue forecasting, and reporting. The application also allows employees to accept payments through various methods including debit or credit card processing and check transfers.

Guest Tracker supports integration with various third-party property management, online booking, payment processing, and accounting platforms such as Salesforce, Shift4, Bookings.com, Expedia, and more. Using the built-in point of sale (POS) system, employees can print receipts, view inventory levels, and track sales items.
www.hotel-software.com

Pricing

Starting from
$750
Pricing options
One time license
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
GuestTracker screenshot: Guest Tracker point of sale systemCampground Software VideoGuestTracker screenshot: Guest Tracker reservationsGuestTracker screenshot: Guest Tracker unit chart

GuestTracker user reviews

Excellent
5

Very good
6

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.0
  4.5
Erin D.

We have been using Guest Tracker for many years and it works well for our needs.

Used daily for 2+ years
Reviewed 2018-07-21
Review Source: Capterra

Pros
It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex.

Cons
I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jessica H.

Easy to use system, majority of the features are well thought out and work well.

Used daily for less than 6 months
Reviewed 2018-07-19
Review Source: Capterra

It has allowed us to take a manual paper booking system and update it to a computerized booking software that can be used directly with a booking engine. This allows us better control and time management.

Pros
I like that it allows for automatic owner statement creation, tape chart functionality and that we can post charges for any billing date, even if that date has already past. This is extremely helpful if a charge was missed being posted or posted incorrect. There is no need to balance over multiple days you can just go in and correct the mistake.

Cons
The reporting features could be improved: Ex. I would be great to be able to forecast revenue per unit instead of unit type like the history displays. This would be useful to know that we are on track to provide appropriate revenue towards each unit owner. The accompanying guest function would be more helpful it when you insert an accompanying guest it registers as stay and creates a history for future return stays (even if they are not returning with the same primary guest). Having more room for Guest Notes. There is not enough room to create enough notes on the guest profile. This is important so that in the future I know if a guest has experience issues with us and the detail or if they caused issues and the details. etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Patrick T.

Guest Tracker

Used daily for 6-12 months
Reviewed 2020-08-03
Review Source: Capterra

Pros
For a cloud-based software, it is very fast and responsive. Never had any issues with credit card processing or syncing. The software is solid.

Cons
The user interface can be a bit difficult to navigate. There are a lot of options and the software cannot be customized to remove unused options. It is difficult to learn at first, but you get used to it eventually. Creating reservations can be confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Angie J.

I have used Guest Tracker software for over 15 years now with no issues.

Used daily for 2+ years
Reviewed 2018-07-19
Review Source: Capterra

Pros
Coming from a very old, out dated version, the advanced features on the new system are exciting. I adore things like entering the zip & it tells you the city & sending confirmations with 1 click.

Cons
Again, coming from an older version, the downside was just learning a new system. I was accustomed to all reservation being on one screen. While the new system has future reservations, current guests & past guests are on 3 different screens. Not deal breaker but just a change that took getting used to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mike M.

Excellent support team and representatives work hard to understand our business.

Used daily for 2+ years
Reviewed 2018-06-26
Review Source: Capterra

The ability to manage our accommodation side of the business, including planning and reporting.

Pros
The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel.

Cons
There are a few reporting features that we are not able to customize to our operations, however, our operations are significantly different on the billing side than a standard accommodation business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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GuestTracker pricing

Starting from
$750
Pricing options
One time license
Free trial
View Pricing Plans

Guest Tracker pricing starts at $750 and is based on one-time license basis. It is also available on a subscription basis. Please contact TCS Systems for additional details.

GuestTracker features

Activity Dashboard
Booking Management
CRM
Calendar Management
Electronic Payments
Inventory Management
Online Booking
Rate Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Room Booking
Third Party Integrations

API (99 other apps)
Channel Management (89 other apps)
For Vacation Rentals (96 other apps)
GDS/OTA Integration (103 other apps)
Housekeeping Management (110 other apps)
Payment Processing (113 other apps)
Promotions Management (94 other apps)

Videos and tutorials

Additional information for GuestTracker

Key features of GuestTracker

  • Activities Booking
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Cabin / Group Assignment
  • Calendar / Reminder System
  • Call Accounting
  • Customer Management
  • Customer Support
  • Extended Stay
  • Food Service Management
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Management
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Experience Management
  • Housekeeping Management
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Online Reservations
  • Payment Processing
  • Point of Sale (POS)
  • Rate Management
  • Rental Management
  • Reporting/Analytics
  • Reviews Management
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Spa/Activity Management
  • Third Party Booking
  • Travel Agent Bookings
  • Utility Billing
  • Waitlist Management
View All Features