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Campground management tool for lodges, RV parks & marinas

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GuestTracker Pricing, Features, Reviews and Alternatives

GuestTracker product overview

Price starts from

750

One-time payment

Per Feature

What is GuestTracker?

Guest Tracker is a campground management software designed to help businesses manage online bookings for lodges, recreational vehicle (RV) parks, marinas, and more. It enables organizations to create camping packages, send quotes to customers, and modify package pricing based on seasonal rates.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Webinars
In Person
Documentation
Live Online
Videos

GuestTracker pricing information

Value for money

4.5

/5

12

Starting from

750

One-time payment

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

GuestTracker features

Functionality

4.3

/5

12

Total features

47

5 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Third-Party Integrations
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Calendar Management

Functionality contenders

GuestTracker users reviews

Overall Rating

4.5

/5

12

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.2/10
Rating distribution

5

4

3

2

1

6

6

0

0

0

Pros
The software allows you to save each guest's information along with notes about their stay. It makes it easy to keep recurring guests happy with notes on their preferences.
The customer support is great and the manual is precise. The reservation taking process is not complex.
For a cloud-based software, it is very fast and responsive.
Cons
Again, coming from an older version, the downside was just learning a new system. I was accustomed to all reservation being on one screen.
Lack of being able to do Monthly billings on the 28-29-30 and 31st.
Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number.

Overall rating contenders

ED
AvatarImg

Erin D.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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We have been using Guest Tracker for many years and it works well for our needs.

Reviewed 6 years ago
Pros

It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex.

Cons

I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports.

JH
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Jessica H.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use system, majority of the features are well thought out and work well.

Reviewed 6 years ago

It has allowed us to take a manual paper booking system and update it to a computerized booking software that can be used directly with a booking engine. This allows us better control and time management.

Pros

I like that it allows for automatic owner statement creation, tape chart functionality and that we can post charges for any billing date, even if that date has already past. This is extremely helpful if a charge was missed being posted or posted incorrect. There is no need to balance over multiple days you can just go in and correct the mistake.

Cons

The reporting features could be improved: Ex. I would be great to be able to forecast revenue per unit instead of unit type like the history displays. This would be useful to know that we are on track to provide appropriate revenue towards each unit owner. The accompanying guest function would be more helpful it when you insert an accompanying guest it registers as stay and creates a history for future return stays (even if they are not returning with the same primary guest). Having more room for Guest Notes. There is not enough room to create enough notes on the guest profile. This is important so that in the future I know if a guest has experience issues with us and the detail or if they caused issues and the details. etc.

PT
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Patrick T.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Guest Tracker

Reviewed 4 years ago
Pros

For a cloud-based software, it is very fast and responsive. Never had any issues with credit card processing or syncing. The software is solid.

Cons

The user interface can be a bit difficult to navigate. There are a lot of options and the software cannot be customized to remove unused options. It is difficult to learn at first, but you get used to it eventually. Creating reservations can be confusing.

AJ
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Angie J.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I have used Guest Tracker software for over 15 years now with no issues.

Reviewed 6 years ago
Pros

Coming from a very old, out dated version, the advanced features on the new system are exciting. I adore things like entering the zip & it tells you the city & sending confirmations with 1 click.

Cons

Again, coming from an older version, the downside was just learning a new system. I was accustomed to all reservation being on one screen. While the new system has future reservations, current guests & past guests are on 3 different screens. Not deal breaker but just a change that took getting used to.

MM
AvatarImg

Mike M.

Recreational Facilities and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent support team and representatives work hard to understand our business.

Reviewed 6 years ago

The ability to manage our accommodation side of the business, including planning and reporting.

Pros

The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel.

Cons

There are a few reporting features that we are not able to customize to our operations, however, our operations are significantly different on the billing side than a standard accommodation business.

GuestTracker FAQs

Q. What type of pricing plans does GuestTracker offer?

GuestTracker has the following pricing plans:
Starting from: $750.00
Pricing model: One Time License
Free Trial: Available


Q. Who are the typical users of GuestTracker?

GuestTracker has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does GuestTracker support?

GuestTracker supports the following languages:
English


Q. Does GuestTracker offer an API?

No, GuestTracker does not have an API available.


Q. What other apps does GuestTracker integrate with?

GuestTracker integrates with the following applications:
Microsoft Azure, Salesforce B2B Commerce, QuickBooks Money


Q. What level of support does GuestTracker offer?

GuestTracker offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support

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