CommunityWFM - 2026 Pricing, Features, Reviews & Alternatives

-- Forecasting and Scheduling --

-- Skill-based omni-channel forecasting with media-type service metrics
-- User definable data selection for forecasting
-- Seamlessly combine spreadsheet data into forecasts
-- Supports time of day, and day of week shrinkage and service objectives
-- Unlimited forecasts for the same date range and creation of future forecasts
-- Fast and accurate schedule optimization - fixed, floating, and rotating schedules
-- Intraday schedule re-optimization of selected events
-- Fully automated end-to-end scheduling bidding
-- Schedule efficiency measurement and user-adjustable cost vs. coverage analysis

-- Automated Schedule Attendance Monitor (ASAM) --

ASAM, integrated with the phone system and the agent mobile app, provides an automated and streamlined approach to track agent arrival and attendance. The Attendance Monitor in ASAM allows supervisors to view agents as they arrive by specific time intervals, and the Arrival Detail Console provides a dashboard of an agent’s status while streamlining the process of managing exceptions.

-- Automated Schedule Adjustment Plans (ASAP) --

CommunityWFM provides a one-of-a-kind toolkit that enables analysts to create, save and re-use an unlimited number of customizable strategies. This on-demand feature allows analysts to increase, decrease or refine staffing levels, virtually eliminating time-consuming schedule modification processes.

-- Community --
Our innovative mobile app connects and empowers agents on-the-go by providing visibility to schedules, schedule change notifications, opt-in offers, reminders, adherence KPI’s and much more.

Any agent who is away from their desktop may:

-- View their schedules and schedule attendance
-- Receive notifications and accept or decline offers for over and under-time
-- Notify the center of tardy events
-- Take unplanned paid time off