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Sharpen Pricing, Features, Reviews and Alternatives

Sharpen product overview

What is Sharpen?

Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.

Key benefits of using Sharpen

• Help customers using modern omnichannel
• All channels are on a single interface
• Move between channels without disconnecting
• Deliver training to agents in their queue
• Import data from third-party platforms into
Sharpen DB for a single source of truth
• Integrate with CRM systems out-of-the-box or
build custom solutions with open REST APIs
• Build reports using point-and-click tools or
advanced SQL
• Create and share unlimited custom dashboards
• Globally-distributed, multi-tenant platform runs on Amazon’s worldwide infrastructure

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Webinars
Live Online
Videos
In Person
Documentation

Sharpen pricing information

Value for money

4.8

/5

47

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sharpen features

Functionality

5.0

/5

47

Total features

57

7 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
API
Alerts/Notifications
Chat/Messaging
Contact Management
Call Recording
Live Chat

Functionality contenders

Sharpen users reviews

Overall Rating

4.4

/5

47

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

30

11

3

2

1

Pros
This cloud based solution can improve and helps to establish better relationships with customers. It has very useful call monitoring and call analytics.
I love the ease of inner office connections and the reminders Fathom provides. I have been using this for over a year and love it.
Ashlee Garwood, in particular, is always helpful with an attitude to provide the best customer service at all times. Outstanding representative, outstanding product, and outstanding company.
Cons
Frequently the software's integration with our case management platform fails and information is lost or not transferred correctly.
Fathom customer service continues to maintain that the problem is on my side in the network. We have done EVERYTHING their tech support has requested and we continue to have phone reset problems.
Sometimes there is a really long lag between the time the call is placed and the time it actually connects to start ringing.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Value and Support

Reviewed 7 years ago

Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!

Pros

Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.

Cons

It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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One stop solution

Reviewed 7 years ago

We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.

Pros

Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.

Cons

No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mediocre

Reviewed 7 years ago

Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect....

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Striving for Sucess

Reviewed 7 years ago

It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available. Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very easy to use

Reviewed 7 years ago

I find that Fathom is very user friendly and easy to navigate. At they company I work for we have used a few different companies and in my experience Fathom has been the best.

Pros

I love that we can record the calls. In my line of work it is very easy to not catch all the important information on a call. So having the ability to go back and review it has been very beneficial for me. Also being able to save the recording allows for my Consultants to listen to my call before they reach out to the customer for follow ups and meetings. It also is great training tool for new members of the team to be able to hear real calls.

Cons

No cons were added to this review

Sharpen FAQs and common questions

Q. What type of pricing plans does Sharpen offer?

Sharpen has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Sharpen?

Sharpen has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Sharpen support?

Sharpen supports the following languages:
English


Q. Does Sharpen support mobile devices?

Sharpen supports the following devices:
Android, iPad, iPhone


Q. Does Sharpen offer an API?

Yes, Sharpen has an API available for use.


Q. What other apps does Sharpen integrate with?

Sharpen integrates with the following applications:
Salesforce Service Cloud, Freshdesk, Salesforce Sales Cloud, Zendesk


Q. What level of support does Sharpen offer?

Sharpen offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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