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Sharpen
Happy Agents. Happy Customers.
(7)
Sharpen Pricing, Features, Reviews and Alternatives
Sharpen FAQs
Sharpen product overview
What is Sharpen?
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.
Key benefits of using Sharpen
• All channels are on a single interface
• Move between channels without disconnecting
• Deliver training to agents in their queue
• Import data from third-party platforms into
Sharpen DB for a single source of truth
• Integrate with CRM systems out-of-the-box or
build custom solutions with open REST APIs
• Build reports using point-and-click tools or
advanced SQL
• Create and share unlimited custom dashboards
• Globally-distributed, multi-tenant platform runs on Amazon’s worldwide infrastructure
Typical customers
Platforms supported
Support options
Training options
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Starting from
No pricing info
Starting from
29
Per month
Flat Rate
Sharpen pricing information
Value for money
4.8
/5
48
Starting from
No pricing info
Pricing options
Value for money contenders
Sharpen features
Functionality
5.0
/5
48
Total features
58
8 categories
Most valued features by users
Functionality contenders
Sharpen users reviews
Overall Rating
4.4
/5
48
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.86/10
31
11
3
2
1
Anastasia P.
Overall rating contenders
Todd C.
Insurance, 1-10 employees
Review source
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Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value. I recommend them for any small business owner!
Great value. My monthly service is much less than I paid previously. The support team is knowledgeable and easy to work with. They are quick to diagnose any issues (even those that are problems with my system and not theirs) and provide answers to resolve them.
It can be a little confusing to configure the system, but I can call the support team to help me out. Reports, such as call logs, could be better, but I almost never looked at them with my previous provider anyway. Once the system is configured, it works great.
Curtis C.
Consumer Services, 11-50 employees
Used daily for less than 6 months
Review source
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Very satisfying overall they have corrected issues as they came. They bring Solutions to issues you didn’t know that you had.
Their onboarding process even hit with unforeseen issues is smooth and well thought out. I’m very happy with uptime and call delivery. Support has easily corrected any issues I present.
Implementation transition to live was lacking support on the sharpen side showing due to lingering nature of large issue. That’s really it I love everything else for our company it’s as close as we could ask for aside from making our own.
Dylan R.
Review source
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Overall: This system offers nothing outside of the norm of any other VOIP business phone system. The Web interface is slightly more intuitive than others, though it is difficult sometimes to know if a setting change has actually been accepted and changed. However, there is much to be desired in execution of calls. About a quarter of dialed calls will hang without ever connecting, then disconnect....
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No cons were added to this review
Brian L.
Internet, 1-10 employees
Review source
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We needed a system that could allow our remote teams to painlessly stay connected while providing core communications functionality. Lots of providers out there with pieces of what we needed, but struggled to find it all in one package that was affordable and actually worked right. Actually didn't get any complaints from the team.
Easy to use and provided the full suite of functions we needed. Remote access across the country was great. Option to use soft phone on laptop with Polycom phone on desk also great. Automated workflow for agents was superb and our service manager was able to set up, implement, and manage without a lot of training or consulting.
No real cons to speak of. Would love to see them come out with their own CRM, though the integration with salesforce has been great.
Christina D.
Review source
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It's been a long winding road; however, I genuinely feel that Fathom Voice is trying to get better! They give us some great features but some of the every day features that we expect & had for years are now not available. Most recently I've truly missed the simple forwarding option. We've worked around it but it was laborious. To be able to just hit a fwd button + the extension in which to...
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No cons were added to this review
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