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MessageMedia Pricing, Features, Reviews and Alternatives

MessageMedia product overview

Price starts from

39

Per month

Per Feature

What is MessageMedia?

MessageMedia is a business mobile messaging service provider that enables businesses of all sizes and industries to deliver and manage SMS text messages from web, email or API. The platform provides a range of mobile messaging solutions such as appointment reminders, alerts and notifications, promotions and marketing, billing and payments, and staff and rostering.

Key benefits of using MessageMedia

  • With MessageMedia, users can send and receive SMS text messages from within their web browser, REST API, or email account to reach anyone via their phone number.

  • MessageMedia integrates with third-party applications such as Shopify, NetSuite, Epic, Adobe, and eVet, and provides support for multiple popular languages, secure FTP, and SMPP.

  • Users can create deeper customer experiences with mobile landing pages to build unique trackable and brandable journeys.

  • The comprehensive range of APIs and SDKs allow organizations to connect with MessageMedia's gateway and send message via a range of connection options to improve customer engagement.

  • By offloading customer phone calls to SMS, organizations can reduce inbound call volumes
    and streamline call center operations.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Webinars
    Live Online

    MessageMedia pricing information

    Value for money

    3.9

    /5

    14

    Starting from

    39

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    MessageMedia features

    Functionality

    3.9

    /5

    14

    Total features

    34

    4 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    API
    Reporting & Statistics
    Third Party Integrations
    Customizable Templates
    Alerts/Notifications
    Template Management

    Functionality contenders

    MessageMedia users reviews

    Overall Rating

    4.4

    /5

    14

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6.83/10
    Rating distribution

    5

    4

    3

    2

    1

    8

    4

    2

    0

    0

    Pros
    I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation.

    NA

    Nancy A.

    The service is very stable, and the few times we need customer support it's responsive and immediate with solutions.

    FC

    Fred C.

    Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.

    JS

    John S.

    Cons
    The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem.

    BH

    Bryan H.

    I have had bundles of messages I tried to send fail on two separate occasions. On both it seemed as if the system failed to recognise the credit I had paid into the service.

    AR

    Anonymous Reviewer

    When I keep a session open for a while and come back to do something it gives me error.

    RA

    Rovshan A.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Easy Product

    Reviewed 3 years ago

    Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.

    Pros

    The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.

    Cons

    It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    MessageMedia gets the job done but not much else

    Reviewed 2 years ago

    MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.

    Pros

    The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.

    Cons

    The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    My overall experience is good.

    Reviewed 5 years ago

    Increased show rates.

    Pros

    Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.

    Cons

    When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We are thoroughly enjoying using the message media for our community to keep our residents informed.

    Reviewed 5 years ago
    Pros

    I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!

    Cons

    Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Not the Text Winner

    Reviewed 4 years ago

    Communication with customers. Some customers love to text. This day and age, people don't have time to check emails, myself included.

    Pros

    I loved the fact you could use a company phone number. Or a 5 digits code. I liked that you could use the platform or email. I like that you used simple html to stop the signature on the work email.

    Cons

    I did not like that platform/it needs a lot of work. I don't like that there is no ticker, or counter to see where you are at credit wise/monies. I didn't like the lack of documents. Didn't seem very transparent.

    MessageMedia FAQs and common questions

    Q. What type of pricing plans does MessageMedia offer?

    MessageMedia has the following pricing plans:
    Starting from: $39.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of MessageMedia?

    MessageMedia has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does MessageMedia support?

    MessageMedia supports the following languages:
    English


    Q. Does MessageMedia support mobile devices?

    MessageMedia supports the following devices:
    Android, iPad, iPhone


    Q. Does MessageMedia offer an API?

    No, MessageMedia does not have an API available.


    Q. What other apps does MessageMedia integrate with?

    MessageMedia integrates with the following applications:
    EpicCare EMR, Zapier, SmartAdvocate, Covetrus Pulse, NetSuite, Adobe Experience Manager, ServiceMax, Shopify


    Q. What level of support does MessageMedia offer?

    MessageMedia offers the following support options:
    24/7 (Live rep), Email/Help Desk, Phone Support

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