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Sinch MessageMedia
4.7
(24)

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Mobile messaging global leader with an easy-to-use platform.

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Sinch MessageMedia Pricing, Features, Reviews and Alternatives

Sinch MessageMedia product overview

Price starts from

39

Per month

Per Feature

What is Sinch MessageMedia?

Sinch MessageMedia is a business messaging platform that enables businesses of all sizes and industries better connect with their customers on the messaging channel of their choice. The platform provides a range of mobile messaging solutions for applications including promotions and marketing, appointment booking, alerts and notifications, billing and payments, and staff and coordination.

Key benefits of using Sinch MessageMedia

  • Bulk SMS marketing campaigns
  • Appointment reminders
  • Automated notifications and alerts
  • Staff communication
  • 1-on-1 or two-way conversations
  • A wide range of integrations for your CRM, ERP, or social media
  • Web portal
  • API solution

    Integrations? Bulk SMS? Automated campaigns? Check. Alerts and notifications? Billing and payments? Appointment reminders? Staff scheduling? We have all the conversational messaging solutions to boost ROI. You can have all these, and more. Start sending business SMS today.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Phone Support

    Training options

    Documentation
    Webinars
    Live Online

    Sinch MessageMedia pricing information

    Value for money

    4.4

    /5

    24

    Starting from

    39

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Sinch MessageMedia features

    Functionality

    4.3

    /5

    24

    Total features

    34

    4 categories

    Most valued features by users

    Reporting/Analytics
    API
    Campaign Management
    Third Party Integrations
    Reporting & Statistics
    Customizable Templates
    Alerts/Notifications
    Real Time Analytics

    Functionality contenders

    Sinch MessageMedia users reviews

    Overall Rating

    4.7

    /5

    24

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.5/10
    Rating distribution

    5

    4

    3

    2

    1

    18

    4

    2

    0

    0

    Pros
    From creating a new message to reviewing reports, all areas are user friendly and easy to navigate. I love the helpful hints like the character count that helps us stay within a budget.
    The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well.
    I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation.
    Cons
    The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem.
    I have had bundles of messages I tried to send fail on two separate occasions. On both it seemed as if the system failed to recognise the credit I had paid into the service.
    When I keep a session open for a while and come back to do something it gives me error.

    Overall rating contenders

    JG
    AvatarImg

    Justin G.

    Construction, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Fantastic Product with Fantastic Customer Service

    Reviewed 10 months ago

    The service has been overall huge for our company and has given us competitive advantage as we have robust dispatch communicational ability that allows our subcontractors to spend less time on set during material pickup. We are also implementing review seeking messaging to use with our customers to grow our online brand with the implementation of a sub-account and a secondary Toll-Free.I love the product, and have enjoyed watching you implement new features over the last couple of years.

    Pros

    The customer service is phenomenal which has made implementation of this product a breeze. Racheal Rhee is fantastic to with. Any time there is an issue, or I have a question, it is resolved quickly. The web app is incredibly easy to use, and API integrations are smooth.

    Cons

    I believe it could us more robust MMS capabilities from the web app inbox, such as being able to paste an image from the clipboard directly into the chat box. I also think the API documentation while generally good, lacks a few specifications. For instance, I can no longer find documentation for the "/v1/reporting/" end point in the developer portal. It was there at one point as we have this endpoint built into our system to calculate usage, but it appears to be removed. We are maintaining this a bit blind now.

    TQ
    AvatarImg

    Tyler Q.

    Transportation/Trucking/Railroad, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Awesome Solution

    Reviewed 2 months ago

    I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a solution to everyone of my questions I was throwing at them. The end result has made a huge impact on our company on how we interact with our current clients and new potential customers. Overall experience was and continues to be Awesome!!!

    Pros

    The bulk texting solved a big need we had to notify our customers when things were due. The Sinch hub made it so simple to just copy and paste the number type your msg and send. The results were immediate! We also love the Zoho integration!

    Cons

    How long it took to text enable our existing 800 number the carrier took forever! Sometimes the dashboard will not load the recent inbound msg and you always have to click the try again button to get them to load.

    BH
    AvatarImg

    Bryan H.

    Marketing and Advertising, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

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    MessageMedia gets the job done but not much else

    Reviewed 3 years ago

    MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.

    Pros

    The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.

    Cons

    The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.

    DH
    AvatarImg

    Dalton H.

    Computer Software, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great with Hubspot

    Reviewed a year ago
    Pros

    We primarily use MessageMedia for automated texts in response to inquiries across our funnel. The integration with Hubspot was easy to establish and we don't have to worry about any issues on that front. Additionally, the options when sending, as well as the reporting functionality is significantly more robust than other platforms we've used.

    Cons

    We had a scare early on as our deliverability was quite low. That wasn't an issue with the platform however, it just takes a long time to verify toll-free numbers. The team was very quick to help us troubleshoot and utilize a different approach that instantly increased our rates dramatically.

    JS
    AvatarImg

    John S.

    Accounting, 201-500 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Easy Product

    Reviewed 5 years ago

    Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.

    Pros

    The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.

    Cons

    It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID

    Sinch MessageMedia FAQs

    Q. What type of pricing plans does Sinch MessageMedia offer?

    Sinch MessageMedia has the following pricing plans:
    Starting from: $39.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Sinch MessageMedia?

    Sinch MessageMedia has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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    Q. What languages does Sinch MessageMedia support?

    Sinch MessageMedia supports the following languages:
    English

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    Q. Does Sinch MessageMedia support mobile devices?

    Sinch MessageMedia supports the following devices:
    Android, iPad, iPhone

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    Q. Does Sinch MessageMedia offer an API?

    No, Sinch MessageMedia does not have an API available.

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    Q. What other apps does Sinch MessageMedia integrate with?

    Sinch MessageMedia integrates with the following applications:
    EpicCare, Zapier, SmartAdvocate, Covetrus Pulse, NetSuite, Adobe Experience Manager, ServiceMax, HubSpot CRM, Shopify

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    Q. What level of support does Sinch MessageMedia offer?

    Sinch MessageMedia offers the following support options:
    24/7 (Live rep), Email/Help Desk, Phone Support

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