MessageMedia Pricing, Features, Reviews & Alternatives

MessageMedia

Mobile messaging solutions for business and enterprise

4.43/5 (14 reviews)

MessageMedia overview

What is MessageMedia?

MessageMedia is a business mobile messaging service provider that enables businesses of all sizes and industries to deliver and manage SMS text messages from web, email or API. The platform provides a range of mobile messaging solutions such as appointment reminders, alerts and notifications, promotions and marketing, billing and payments, and staff and rostering.

MessageMedia enables users to send text messages, review replies, and forward messages to mobile phones, all within a web browser. Users can seamlessly merge data fields into messages for a personalized SMS campaign. The platform offers flexible delivery options, including single or bulk text messages. Email to SMS converts standard emails into SMS messages, enabling users to send messages directly from their email account with the immediacy and effectiveness of regular SMS. Email to SMS creates a two-way messaging channel, providing an audit trail of messages.

MessageMedia’s SMS API provides a simple and efficient way to connect to existing business software or CRM and send messages directly from it. Message tagging for two-way messaging informs applications of exactly which outbound message corresponds to a given reply. Dedicated inbound numbers enable customers or staff to send a message to a number that the application can respond to. Additional features are customizable and include delivery reporting, control of validity period, and API web push.

Text to voice online automatically converts text messages into voice, enabling organizations to extend SMS messages to landlines, non-mobile phone users, and the visually impaired. MessageMedia enables users to send and receive text messages through a business landline or toll free number, allowing customers to send a text message rather than call customer support. MessageMedia also provides organizations with an enterprise-grade chat platform for secure IP messaging that provides seamless integration of IM and SMS text messaging.
www.messagemedia.com

Pricing

Starting from
$39/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
MessageMedia screenshotText to Landline (USA) - MessageMediaMessageMedia screenshotMessageMedia screenshotMessageMedia - mobile landing pagesMessageMedia's SMS Marketing Automation app for ShopifyMessageMedia - Business SMS messaging that delivers better results.

MessageMedia user reviews

Value for money
Features
Ease of use
Customer support
  3.9
  3.9
  4.4
  4.4
John S.

Great Easy Product

Used weekly for 2+ years
Reviewed 2019-02-21
Review Source: Capterra

Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.

Pros
The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.

Cons
It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bryan H.

MessageMedia gets the job done but not much else

Used daily for 1-2 years
Reviewed 2020-08-25
Review Source: Capterra

MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.

Pros
The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.

Cons
The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Rovshan A.

My overall experience is good.

Used daily for 6-12 months
Reviewed 2017-05-25
Review Source: Capterra

Increased show rates.

Pros
Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.

Cons
When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Nancy A.

We are thoroughly enjoying using the message media for our community to keep our residents informed.

Used daily for less than 6 months
Reviewed 2017-05-25
Review Source: Capterra

Pros
I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!

Cons
Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Failed delivery, unresponsive supprt.

Used occasionally for 1-2 years
Reviewed 2021-03-19
Review Source: Capterra

I have had bundles of messages I tried to send fail on two separate occasions. On both it seemed as if the system failed to recognise the credit I had paid into the service. The first was eventually remedied. On the second occasion I weas told my support query would be forwarded to an account manager, but there was no response or action within the following two weeks.

Pros
It provided multi-recipient messaging and progress logs

Cons
Recurrent issues blocked delivery of messages

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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MessageMedia pricing

Starting from
$39/month
Pricing options
Subscription
Free trial
View Pricing Plans

The basic plan starts at $39 per month and includes 1000 SMS per month, customer support, MMS, and a dedicated number.

Please contact MessageMedia directly for details on enterprise pricing.

MessageMedia features

API
Contact Management
Customizable Templates
Reporting & Statistics
Reporting/Analytics

Activity Dashboard (519 other apps)
Alerts/Notifications (399 other apps)
Analytics/ROI Tracking (382 other apps)
Campaign Analytics (413 other apps)
Campaign Management (678 other apps)
Content Management (448 other apps)
Customizable Branding (405 other apps)
Data Import/Export (466 other apps)
Engagement Analytics (381 other apps)
Multi-Channel Marketing (387 other apps)
Performance Metrics (367 other apps)
Search/Filter (426 other apps)
Social Media Integration (385 other apps)
Template Management (408 other apps)
Third Party Integrations (496 other apps)

Videos and tutorials

Additional information for MessageMedia

Key features of MessageMedia

  • Subscriber management
  • Mass texting
  • Analytics
  • MMS
  • Contact management
  • Polls / voting
  • Scheduling
  • Shortcodes
  • Text to voice
  • Web SMS
  • Bulk SMS
  • SMS gateway
  • 2-way SMS
  • Email to SMS
  • International SMS
  • Short codes & long codes
  • Dedicated numbers
  • Flexible delivery options
  • Customizable templates
  • Comprehensive reporting & analytics
  • SMS APIs
  • Two-factor authentication (2FA)
  • Automated appointment reminders
  • Secure IP messaging
  • Toll free & landlines
  • Seamlessly merge database fields
  • Flexible delivery options
  • Single or bulk text messages
  • Address book
  • Program time windows
  • Set up templates
  • SMS, recipient, and action tracking
  • Automation
  • Send SMS to mobile phones or landlines
  • Encrypted messages
View All Features

Benefits

With MessageMedia, users can send and receive SMS text messages from within their web browser, REST API, or email account to reach anyone via their phone number.

MessageMedia integrates with third-party applications such as Shopify, NetSuite, Epic, Adobe, and eVet, and provides support for multiple popular languages, secure FTP, and SMPP.

Users can create deeper customer experiences with mobile landing pages to build unique trackable and brandable journeys.

The comprehensive range of APIs and SDKs allow organizations to connect with MessageMedia's gateway and send message via a range of connection options to improve customer engagement.

By offloading customer phone calls to SMS, organizations can reduce inbound call volumes
and streamline call center operations.