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Mobile messaging solutions for business and enterprise
MessageMedia Pricing, Features, Reviews and Alternatives
MessageMedia product overview
What is MessageMedia?
MessageMedia is a business mobile messaging service provider that enables businesses of all sizes and industries to deliver and manage SMS text messages from web, email or API. The platform provides a range of mobile messaging solutions such as appointment reminders, alerts and notifications, promotions and marketing, billing and payments, and staff and rostering.
Key benefits of using MessageMedia
and streamline call center operations.
Typical customers
Platforms supported
Support options
Training options
MessageMedia pricing information
Value for money
3.9
/5
14
Starting from
39
Per month
Per Feature
Pricing options
Value for money contenders
MessageMedia features
Functionality
3.9
/5
14
Total features
34
4 categories
Most valued features by users
Functionality contenders
MessageMedia users reviews
Overall Rating
4.4
/5
14
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend6.83/10
8
4
2
0
0
NA
Nancy A.
FC
Fred C.
JS
John S.
BH
Bryan H.
AR
Anonymous Reviewer
RA
Rovshan A.
Overall rating contenders
John S.
Accounting, 201-500 employees
Used weekly for 2+ years
Review source
Share this review:
Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.
The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.
It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID
Bryan H.
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for 1-2 years
Review source
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MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.
The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.
The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.
Rovshan A.
Utilities, 1,001-5,000 employees
Used daily for 6-12 months
Review source
Share this review:
Increased show rates.
Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.
When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.
Nancy A.
Real Estate, 51-200 employees
Used daily for less than 6 months
Review source
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I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!
Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.
Amanda R.
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
Communication with customers. Some customers love to text. This day and age, people don't have time to check emails, myself included.
I loved the fact you could use a company phone number. Or a 5 digits code. I liked that you could use the platform or email. I like that you used simple html to stop the signature on the work email.
I did not like that platform/it needs a lot of work. I don't like that there is no ticker, or counter to see where you are at credit wise/monies. I didn't like the lack of documents. Didn't seem very transparent.
MessageMedia FAQs and common questions
Q. What type of pricing plans does MessageMedia offer?
MessageMedia has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of MessageMedia?
MessageMedia has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does MessageMedia support?
MessageMedia supports the following languages:
English
Q. Does MessageMedia support mobile devices?
MessageMedia supports the following devices:
Android, iPad, iPhone
Q. Does MessageMedia offer an API?
No, MessageMedia does not have an API available.
Q. What other apps does MessageMedia integrate with?
MessageMedia integrates with the following applications:
EpicCare EMR, Zapier, SmartAdvocate, Covetrus Pulse, NetSuite, Adobe Experience Manager, ServiceMax, Shopify
Q. What level of support does MessageMedia offer?
MessageMedia offers the following support options:
24/7 (Live rep), Email/Help Desk, Phone Support
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