Employee Navigator Pricing, Features, Reviews & Comparison of Alternatives

Employee Navigator

Benefits, HR & compliance software for insurance brokers

4.56/5 (95 reviews)

Employee Navigator overview

What is Employee Navigator?

Employee Navigator is a benefits administration, HR and compliance software for insurance brokers and their clients which features new hire onboarding, time off tracking and asset tracking technology, plus integrated payroll. Incorporating an ACA dashboard, HRIS and agency management tools, alongside online enrollment, carrier and payroll reporting and HR and benefit communication functionality, Employee Navigator aims to deliver a comprehensive HR solution.


Starting from
Pricing options
Value for money
View Pricing Plans


Business size



United States

Supported languages

English, Spanish
Employee Navigator screenshot: Enroll new hiresEmployee Navigator: Benefits & HR Software for EveryoneEmployee Navigator screenshot: Centralize HR informationEmployee Navigator screenshot: Access online employee directoryEmployee Navigator screenshot: Set task remindersEmployee Navigator screenshot: Build PTO policyEmployee Navigator screenshot: Access employee self-service

Employee Navigator reviews

Value for money
Ease of use
Customer support
Mark Fox

Employee Naviator is hard to beat... but could be slightly better for brand new users

Used daily for 6-12 months
Reviewed 2019-09-06
Review Source: Capterra

Employee Navigator is the Microsoft for employee benefit management. There isn't a setup or situation that this software can't handle. Being one of the largest software solutions of this space, its already connect to tons of insurance companies. It feeds data instantly and stays up to date as data changes. Portals include, other vendors, broker, employer and employees. This makes it easy to keep good communications.

I love how this software is built for any situation. Crossing state lines, different pay rates, different classes, different plans offerings and on and on....

As a brand new user, you will feel overwhelmed creating you new groups. The new user training/tutorials could be a little better. Make the training more predominant to new users. Also, offer 24 hour coaching for those learning the system for the first time.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

Minimize review

Jacqueline Barraco

If you care about tracking EOIs and compliance overrall... this one is for you

Used weekly for 2+ years
Reviewed 2019-12-10
Review Source: Capterra

It has a great user interface and is easy for HR and employees to use. We received feedback from employees that the online enrollment flow is easy to use during our very first Open Enrollment on EN and that is saying something if the employees find it easy to use! Also the Evidence of Insurability tracking is easy and seamless. We and our client struggle and spend hours tracking and reviewing EOI from other systems while EN's is easy to build on the plan side and easy to understand from the employee and HR views. We also love the carrier integrations. We mostly have ancillary carrier integrations, no medical ones yet. I manage the 834 EDI feeds on the self-service system for our medical carriers and that is also easy to use. Finally we love the automatic reminders that can be scheduled for new hires and open enrollment and we love the ability to customize the notifications for different actions in the system both for broker and for client's HR team.

It is a rules-based system so if you have clients who like to make their own rules , well then this will frustrate them. You do have the ability to manually edit effective dates of enrollments and coverage amounts but otherwise the extra effort of tracking and processing special exceptions will exhaust you and the client and it will also make the option of carrier integrations an impossibility because you will have so many error discrepancy reports to fix. You also only have one person from your agency who can contact service on your behalf unless you pay extra for another premier user. Sometimes this can be frustrating to funnel every question and issue through one person.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

Minimize review


The front end needs work with regard to navigation but the back end is where the real trouble lies.

Used daily for 1-2 years
Reviewed 2018-03-07
Review Source: Capterra

An automated healthcare enrollment portal for our contract employees.

This software has helped us launch and maintain our employee healthcare benefits platform. I like the ability of the software to engage our employees and allow them to manage the process of enrollment firsthand.

Accuracy of data management has been a real issue with this software. Information entered into Navigator at times has not translated into the actions intended. As a result, we've had to deal with rate issues, healthcare enrollments and cancellations being missed, and a host of reporting issues.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 1/10

Minimize review

Kim Barry-Curley

The best partnership ever!

Used daily for 2+ years
Reviewed 2020-04-10
Review Source: Capterra

One of the best choices we ever made in regards to a vendor. We interviewed and actually spent many months working with other major vendors before making a total change to go with Employee Navigator. Never once have we regretted that change. Overall an exceptional experience for us and for our clients.

This is a very easy to understand platform with many options allowing it to work for a multitude of clients needs. Changes in the industry occur frequently and Employee Navigator (EN) is on top of those changes and the platform is updated almost immediately. EN does not wait to release new versions. Improvements occur continuously. It is evident that EN employs top notch programmers and advisement teams.

Sometimes this product doesn't meet 100% of our clients needs. When I start to think that maybe it should, I remember how cumbersome a product is to meet every single plan exception. It reminds me that ease of use is so much more important to us and our clients.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

Minimize review

Karen Reyes

Biggest Bang for Your Buck

Used daily for 2+ years
Reviewed 2019-09-20
Review Source: Capterra

What we and our clients love about Employee Navigator: it's very user-friendly, no need to print New Hire and Open Enrollment documents/handouts, abiltiy to add employee "tasks" and track those tasks, it's self-service, available 24-7, everything is on the portal. This saves them time and money.

Setting up the plans for Vol STD and Vol LTD can be a little tricky and you really need to pay attention to the plan "rounding rules". Failure to do so will result in inaccurate employee costs.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

Minimize review

Employee Navigator pricing

Starting from
Pricing options
View Pricing Plans

Enhanced: $445/month
Enhanced plus: $545/month
Elite: $755/month
Platinum: $2100/month

Employee Navigator features

Automatic Notifications
Customizable Branding
Employee Onboarding
Employee Self Service
Self Service Portal
Third Party Integration

Activity Dashboard (444 other apps)
Activity Tracking (265 other apps)
Applicant Tracking (315 other apps)
Customizable Reporting (300 other apps)
Data Import/Export (292 other apps)
Employee Database (287 other apps)
Employee Management (351 other apps)
Employee Portal (254 other apps)
Performance Management (245 other apps)
Real Time Reporting (261 other apps)
Recruitment Management (268 other apps)
Reminders (260 other apps)
Reporting & Statistics (454 other apps)

Videos and tutorials

Additional information for Employee Navigator

Key features of Employee Navigator

  • Census data integration
  • Multi-line industries
  • Multiple product tracks
  • Third party administrators
  • Health insurance administration
  • Disability insurance administration
  • Carrier upload
  • API availability
  • Variable hour management
  • 1095-C & 1094-C reporting
  • ALE calculations
  • Affordability calculator
  • Agency management
  • Unlimited admin users
  • Broker notes
  • Shared notes
  • Broadcast emails to HR
  • Employee notes
  • Salary history
  • Emergency contacts
  • Education history
  • Dependent management
  • HR resource library
  • Asset tracking
  • Rules engine
  • EOI management
  • Beneficiary tracking
  • Current election import
  • Total comp statements
  • Customizable marketplace
  • Carrier & payroll reporting
  • Workflow tracking
  • Enrollment change reporting
  • Payroll change reporting
  • Bad data tracking
  • Automatic employee updates
  • Integrated COBRA administration
  • Ad hoc reporting
  • Assignment management
  • Audit trail
  • Automatic notifications
  • License & certificate tracking
  • Benefit communication
  • Customizable branding
  • Company & HR imports
  • Document storage
  • Customizable event tracking
  • Employee self service
  • Event tracking
  • Forms management
  • HIPAA compliance
  • HRIS
  • Permission management
  • Real time insight
  • Records management
  • Single sign-on with HR360
  • Status tracking
  • Plan templates
  • Integrated payroll
  • Time off tracking
  • Employee lifecycle management
  • Self-service EDI
  • Serial number tracking
  • Approval process control
  • Compliance documentation
  • Vacation tracking
  • Deadline tracking
  • Online enrollment
  • Self service portal
  • Time off management
  • Employee onboarding
  • Asset management
View All Features


Manage HR tasks online with employee onboarding, PTO tracking and asset tracking technology.
Streamline HR workflow processes with over 60 integrations, from payroll to TPAs, and more.
Gain quick and central access to HR and benefit communication documents.
Native apps for iOS and Android give users the flexibility to manage insurance and HR information on the move, via mobile devices.
An employee self service portal allows employees to update their own information, request time off, and view documents efficiently.