Betterworks Engage Pricing, Features, Reviews and Alternatives

Hyphen is extremely easy to use - especially the phone app. It’s intuitive for all users.

It’s very minor and will probably be resolved in future updates. When attaching a file to a post, pdf files aren’t supported.

Hyphen is super easy to use for all of our employees. Text surveys that all can answer in less than 2 minutes from the ease of their phone. Clean display of information for admin is also amazing.

Takes a bit to learn how to navigate back end, however once you get it, super easy to launch surveys.

Hi Aleta, thanks for the review, we're glad the platform has been a benefit to you all. As for the back end navigation, we tagged that as an item to make more user-friendly for the future. Thanks again, we appreciate it!

I like the insights function - this makes eNPS analysis easier for the team leaders

Some of the things in the tool set up are quite confusing: there are 3 ways of checking participation and users have a lot of questions about that. As we have a lot of changes in the org structure, every time we need to update the database, which is cumbersome and full of errors - I have a feeling that data isn't overwritten. And sometimes our Success Manager disappears without absence notes or doesn't follow up on the tickets, created. This makes it challenging for me to "sell" the tool internally.

Hi Anastasia, thanks for taking some time to share your thoughts with us, this kind of feedback is really helpful for our development and CSM team. We, too, want to help you "sell" this internally and make this an impactful tool for the business. I met with the team this morning to go over your comments and identify issues we can fast-track to get resolved (and resolve for future users as well). Thanks again for your honesty, it's sometimes hard to hear for us, but this is how we get better and better day by day, with good feedback like this. Take care!

The software is so easy to use by everyone and easily customizable for whatever kind of survey you want to create. I also liked the ability to reach employees via text as well as email. We have many employees who are limited on the content that is allowed through email so having that ability is crucial.

There is nothing that stands out in my mind that I didn't like.

Hey Carrie, thanks for the review and for the business! Clients like you give me a paying job, so I for one are pretty grateful :) For sure let us know whenever you have any ideas or big goals, we're adding staff to our CSM team and pushing to really roadmap our clients to better data, more insights and measureable change as a result. Its great to hear its working well, let's keep it going! Take care! And happy holidays, too :)

Hyphen is an easy to use system. I would also like to highlight the tireless efforts of the Hyphen team in answering any questions we have. They go above and beyond to ensure our use of the system is as seamless as possible!

While the reporting features present the data in an easy to read and accessible manner, it is slightly limited in it's exporting features. It can be hard to download the relevant information you need into excel without having to contact the company with questions. However, they are also implementing ongoing changes to this!

Hey Jacob, thanks for carving out some time to give us a review, appreciate it! Yeah, the exporting can be tough, we brought this up to product to map out and look for areas we can smoothen it out a bit. Your comment there is a good validation that this is still a market need for us to work on. Thanks again and reach out if you have any needs or ideas or initiatives we can support on!