Speakap Pricing, Features, Reviews & Alternatives

Speakap

Stay on the pulse of your organization. From anywhere.

4.44/5 (43 reviews)

Speakap overview

What is Speakap?

Speakap provides branded communication platforms that enable companies to have structured dialogue with their frontline, to support and inform their deskless workers from anywhere at any time. The company’s innovative solution, available on both mobile and desktop, connects workforces and empowers employees to provide optimal customer experiences. 

From messaging and news items to private groups and events, Speakap provides businesses the opportunity to deliver relevant and timely content to their workforces and supports both business growth and employee retention.

Founded in 2011, Speakap has partnered with more than 350 organizations around the globe across various industries - such as hospitality, retail, manufacturing, and more - and has locations in New York, London, Amsterdam, Barcelona, Cologne, and Brussels.
www.speakap.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Czech, Chinese (Simplified), Polish, Korean and 17 other languages, Russian, Italian, Danish, German, Spanish, Japanese, Chinese (Traditional), Portuguese, Hungarian, French, Norwegian (Bokmal), Thai, Finnish, Dutch, Swedish, Turkish, Indonesian
Speakap screenshotHow did Rituals empower its employees to be brand ambassadors?Speakap screenshotSpeakap screenshotSpeakap screenshotSpeakap screenshotSpeakap screenshot: View a timeline with continuous updatesSpeakap screenshot: Push notifications to any computer, tablet or smartphone to ensure that employees will never miss out on any important news, updates or informationSpeakap screenshot: Save company documents in a private, secure cloud with a user-friendly folder structureSpeakap screenshot: Create specific groups for projects, departments or branches, and then communicate in an open or closed environmentSpeakap screenshot: Communicate and share files one-on-one or with several people simultaneously by sending messages from a computer or smartphoneSpeakap screenshot: Speakap's extensive profile pages give users instant access to the information on who works where in the organization and what their official designation isSpeakap screenshot: Create events in Speakap including image, date, time and venue - and send to the relevant employees or groupsSpeakap screenshot: Reach all employees instantly with a single message to share important news or updatesHow hotel Okura (Amsterdam) uses Speakap to connect their entire workforce

Speakap user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.1
  4.5
  4.5
Martijn L.

The best alternative for complex and expensive communication platforms

Used daily for 1-2 years
Reviewed 2018-11-20
Review Source: Capterra

Pros
The implementation is the key to success. There are alternatives, but as far as I know is Speakap is the only one who really understand the importance of a smooth implementation and onboarding. Therefor employees of Speakap are helping with the actual onboarding, the customizing of the app and helping with a strategy for content. Speakap is easy to use and the service is excellent. Not an anonymous software product but a partner who really knows their customers.

Cons
There are just a few reporting options, it would be nice to have more insights. Furthermore, the synchronisation between our Active Directory and Speakap is not fully automated. We started wit CSV exchange, the API possibilities are not fully developed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Andrew C.

Move past email

Used daily for 6-12 months
Reviewed 2019-06-03
Review Source: Capterra

Fast moving dynamic and fun

Pros
It is easy to use and really engages with staff members

Cons
Some team members are too active in the tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ger-Jaco D.

Speakap can give easy access to business news to all of your employees

Used daily for 2+ years
Reviewed 2018-11-17
Review Source: Capterra

We made the decision to start with Speakap because we have a lot of employees without a computer. Now we can easily reach everyone and share news knowing that all are reached.

Pros
It is very easy to use. Even for people who are not very familiar with computers.

Cons
Not many features to personalize the software (what you see is what you get)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Jetsream

Used daily for 6-12 months
Reviewed 2019-07-03
Review Source: Capterra

Overall the application is doing well. Gets the job done well. Allows the company to be in direct contact with everyone and I think that is a great tool. I was impressed to see how many people have started to use the application already, I figured it would have taken a little bit of time for people to start using it. I hope that we start to see more and more people post things. This is a great tool for questions about literally anything pertaining to Flexjet. I am glad that we got this tool for our company.

Pros
Great way to get all employees to connect and ask questions. It is nice that management can respond directly to the employees if they have questions. It is also fun to see everyones experience on the road. I also like that the weekly message and other "call" like updates are written out so that people can read them without having to call. Seems that the message may reach more people that way.

Cons
As with any personalized software, there're are going to be growing pains. Some of the features on the mobile app take a little bit of getting used to. Such as trying to like a post, half the time it asks you if you want to report the post instead of actually liking the post. This is due to the sensitivity of the heart icon. There were growing pains in the beginning with posting videos, however this got resolved quickly. It takes a little bit of time to figure out where all the groups are. Experience from helping people on the road that are un familiar with social media platforms, explaining where the groups are and how to use them and how they correlate to the timeline has made some of them confused. However I think that in the long run they seem to understand it. I did find it difficult to find the specific fleet that is assigned to each pilot within Jetstream. After a little help from above we found it. It takes a bit of searching to find it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great communication app

Used daily for 6-12 months
Reviewed 2019-06-10
Review Source: Capterra

Support have been really quick and responsive, the rolllout and implomentation has been handled very well and we are looking forward to using Speakap everyday and driving communication in our business

Pros
Speakap have been great working with us on the implementation and roll out of the system. A good tool to connect with remote workers. Accessible to all employees and partners but secure and controlled. Simple to use and quick to pick up. Groups help people talk about shared interests (training, tips, FAQ’s ect).

Cons
As mentioned in other reviews the reporting is a little lacking and some features are only available on the iPhone App (this will change). Needs a bit more depth in the features (no polls or surveys for example) but im confident these will be coming to the app soon!

Response from Speakap


Hi there, thanks for your review! We appreciate your feedback. Our product teams are prioritizing Android feature adoption so that you'll be able to access all features on this soon. Also, you can look forward to our new Polls feature being released in the next few months!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Speakap pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Speakap offers a Standard plan best for smaller companies with a single location and Premium plan best for companies with multiple locations.

Speakap features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Collaboration Tools
Commenting / Notes
Communication Management
Content Management
Customizable Branding
Document Management
Document Storage
Drag & Drop
File Sharing
Mobile Access
Search/Filter
Task Management
Third Party Integrations
Version Control

Data Import/Export (258 other apps)
Workflow Management (265 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Speakap

Key features of Speakap

  • API access for custom integrations
  • Active directory
  • Basic user & group management
  • Branded web application
  • Chat
  • Chatbar with status
  • Custom theming
  • Dedicated account manager
  • Discussion boards
  • Document management
  • Email and desktop notifications
  • External users
  • Groups
  • Integrate third party apps
  • Multilingual
  • News
  • Organizational structure
  • Personal profiles
  • Private messaging
  • Push notifications
  • Recent files widget
  • Roles & rights
  • SSL secured
  • SSO integration
  • Search functionality
  • Secure cloud - EU protection laws
  • Social intranet
  • Spotlight widget
  • Timeline
  • White label Android/iOS application
  • Whitelabeled Android application
  • Whitelabeled iOS application
View All Features

Benefits

• Mimics your organizational structure to enable top-down and horizontal communications
• Designed for your frontline employee’s mobile phone or the computer at the home office, Speakap is uniquely developed to match your brand
• Share documents through a secure, private network enabling your team to retrieve all relevant information on the go
• Bridge communication gaps through private and team messaging — connecting employees by location, department, and more
• Full suite of industry integrations allow you to access all HR tools, scheduling, learning and sales programs within a single sign-on