SurePayroll Reviews

Setting up SurePayroll was easy (a rep guided me through it) and now it takes care of everything for me. I go and manually input my hourly employees time in every two weeks, but otherwise the entire process is pretty automated.

No cons - I haven't had any issues with SurePayroll!

I found the software easy to use and the support is exceptional.

I can't think of anything that has been a problem.

Michele, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

I like the software, as long as I don't need assistance.

The button to "exempt from SUI" when entering employee information is automatically set to yes. Although this was an oversight on my part, I think it should be set to "no", and the administrator should have to click yes. This mistake ended up costing me $2700. And I have been trying to resolve it with customer service since January.

Debra, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us chance.

Very user friendly, less expensive, easy customer service

I don’t like being charged to cancel a payroll immediately after it is submitted.

Shari, thanks for leaving us such a wonderful review.

I like my SurePayroll account because my payroll takes about 2 minutes 2x per month. Fast, easy, and accurate. Not having a long process when doing payroll is a huge benefit.

Have not experienced any negatives with SurePayroll

Luke, thanks for leaving us such a wonderful review and for the recommendations.

The set up process is easier than some because there is a dedicated person who helps you set up a company in SurePayroll. I like that it's easy to review before running payroll in order to spot any errors.

What I like least is the ongoing technical issues we've experienced as an accounting firm. At least 50% of our clients were unable to sign in to their own account, so we had to go in for them anytime a change or report was needed.

I enjoyed the dedicated portal for all accounts. It also allowed us to view all previous stubs and download w2 forms as needed from mobile.

Not much I didn't like about Surepayroll.Perhaps sometimes the logging-in procedure was a bit hard due to the security authentication feature.

The layout was pretty intuitive and I found navigation easy. For a small business, this is a very workable and flexible solution for self-management of one's payroll.

There were a few occasions where reports were not made properly to the tax entities and we received notices from those entities. This necessitated calls and emails to customer service to have it resolved.

Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.

Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.

Surepayroll puts me at ease, knowing that once our time is submitted, the staff will be alerted via email that a paystub has been formed, and they will automatically be direct deposited - always without issue!

Switching to Surepayroll was difficult, as the onboarding directions are a bit confusing.

I liked the price point for my sole proprietor small business without losing the connection to Paychex. It was far less expensive than SurePayroll while being in the SurePayroll family. The customer support and user experience were both excellent and made it easy to handle payroll. They also assisted with compliance needs which was expert and helpful

First there is a bug in the software for remembering a specific computer re: two factor authentication. However, the larger issue is the inability for PayChex to get on board with recommending or at least not badmouthing the product. I was approached numerous times to try and poach me back from SurePayroll and I was told SurePayroll would not be a solution that would help me when I closed my account with Paychex. That was truly disheartening but didnt stop my move due to the price point. That said, I felt that I had my money stolen from me by Paychex for not routing me to SurePayroll as SurePayroll covered my needs far more appropriately than Paychex.

George, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are sorry that you had to jump through those unnecessary hoops. Thanks again for your kind words.

When in business, it was easy to login and approve payroll

Their customer support is the worse I've ever encountered.

Set up was extremely easy. Sure Payroll did every thing for me, practically. Using the software every other week is simple and when I want to add something, it is relatively easy to do. I highly recommend it and it is a very good value.

Some of the terminology is a bit confusing, but I have no real complaints.

David, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance.

We utilize SurePayroll to help with all the technical aspects of making sure our business is up to date with all the various payroll taxes associated with our state and federal requirements. Being a first time small business owner I was concerned if I was meeting all the various tax payment requirements and SurePayroll now allows me to focus on running the business day to day without being worried if I've missed any of the various payments required with running payroll. I love the peace of mind knowing that SurePayroll has me covered if anything does get overlooked, too.

The fact that I need to validate my computer ever single time I access the website even though I check the box that states: "remember this device" when I sign-in to the website.

Peter, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

Easy to use. online app is simple. Reports easy to run

I would like someone to call me about the bad experience i had cant get anyone to call me. [SENSITIVE CONTENT HIDDEN]

Craig, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of.

As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me.

Low Cost, and that is it. There is nothing else that you can say that is positive. It went down hill after PayChex bought them

Extreme Security that they just went to make this system worthless. Does not calculate Garnishments correctly.

Hi Richard, While it can be frustrating to have multiple security measures in place to unlock your account, this is something we take very seriously due to the sensitive information our customers are working with. We want all of our customers to feel safe and have these measures in place to ensure an unauthorized user isn't able to login to an account and change important payroll information. Additionally, we have confirmed your garnishments are calculating correctly per agency requirements. Our customer care team has been working with you on this concern and to explain that your garnishments are correct. We appreciate your business and should you have any additional concerns, please reach out to our customer care team at 877.954.7873.

It works and I can set up different rates easily.

It’s not the easiest to use and the customer service is poor

Saif, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.

super easy!!! I go online every week and with a click of a button my payroll is done. Payroll check is sent to my personal account early every Friday morning. At the end of the year any tax doc such as a w-2 can ve easily found and printed out for my accountant.

I have yet to find any problems in over 2 years

Gabe, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

I love the ease of use. It is so simple and everything can be handled with the click of a button.

I really haven't found anything that I don't like about the platform. Everything is super simple and easy to use.

Michael, thanks for leaving us such a wonderful review.

Attractive UI and although prompts are often not that clear since they are poorly written, navigation is generally okay.

Customer service is the worst in the industry. It should not take three weeks for a payroll company to respond to an urgent request about a state government imposing late fees & penalties due to that payroll company missing a filing or filing improperly. SurePayroll handles government interactions very poorly, and communicates with its clients about these interactions even more poorly.

Walter, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us chance.

Clear page layout, good reporting. Basic features OK. Good price.

There was no customer support available by chat, and a long wait time to reach anyone by phone. I was trying to find out if they supported our QSEHRA plan, and got a wide range of uninformed answers before I finally got to No. Their proposed workarounds were absurd, including, "You can just fill that part in yourself." Cancelled.

Amy, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to feedback@surepayroll.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us chance.

I like the ease of use & reliability of knowing my payroll will be taken care of without question...as long as I do my part and input the hours worked by my employees in a timely manner. In setting up the payroll, I was given some advice that has made the payroll process easier than before...don't know why my CPA, who was previously doing my payroll, didn't know these simple changes. I also like that my cost is less with Sure Payroll.

I truly haven't run in to any problems. I've been satisfied with customer service, when I've had questions.

Pat, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

SurePayroll is easy to set up, east to use, and easy to maintain. It makes the task of completing payroll so much easier! The fact that SurePayroll handles all state and federal taxes and generates end of year documents helps me sleep well at night! I've already recommended SurePayroll to other business owners and they've loved it!

The two-step verification can be a hassle at times because it doesn't remember the device, as it should, but it's a small nuisance in comparison to the time SurePayroll saves otherwise.

Loraine, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words and the recommendations.

This is the easier and best payroll software I have used. It is also a great value.

Nothing. This a great product. There is no downside

Merlin, thanks for leaving us such a wonderful review.