GREAT customer service. Intuitive system. Great features: customizable questionaires & auto emails, FTP feeds to online sites, HM quick response, Email alerts, Favorite Reqs page, Applicant scoring, Parse & upload, interface capability with other systems for background checks, everify, HRIS, etc.
MSP is a good value when compared to other ATS systems. Also, HR Services always listens to their customers - making improvements based on our feedback. Customers feel like we had influence in the product's development.
The system is always available & stable. Never any issues. Used by our US, Mexico, Canada, and Europe HR staffs.
Navigation, navigation, navigation! Can't return to a "filtered" search - always go back to an unfiltered list.
Too few reqs per page - need much more. I find myself always paging thru.
Would be nice if new reqs were auto-added to Favorites.
Need ability to view recruiter notes in the applicant list. Hiring managers too.
Need ability to cancel out multiple HM quick response requests - can only cancel applicant by applicant.
Need the specific ad code in addition to link for our newspaper ads in Europe.
Need to reduce the # of sourcing screens. Should only go to screens for sources I want (vs clicking "continue" for every source).
Need applicant list to be customized and remembered - so it is sorted how I like it(high to low scores and by status).
Most important - need ability for multiple languages to meet global needs. Many of our overseas applicants do not speak english.
Response from Paychex
Len has been a valuable member of our User Advisory Board. We have taken many of his suggestions and implemented them to improve the overall usability of the system.