Remote Reviews

Remote makes it easy to enrol new employees, contractors, and to manage employee/contractor expenses.

The fact that they have switched health insurance providers. One reason we switched to Remote was that they used SafetyWing, however they have now moved to a more well-known brand, with a lower limit.

[SENSITIVE CONTENT]service in assisting and onboarding.

all good I like the service as a whole !

This review is for the members of the Customer Support team, especially Patricia, who helps ever so patiently through the processes of off boarding an individual. My thanks to everyone on the team that I have dealt with. Everyone is polite, helpful and genuinely interested in solving the problem.

In this case I am not commenting on the Software therefore N/A

My most favoraite thing about Remote is the customer service. Other systems also provide employee payroll options but they do not have a superb customer service as Remote. Starting from designated Customer Success Manager to Use Happiness Team, they are always ready to help, and VERY responsive. Prior to Remote, they would take anywhere from 24-48 hours for a simple response, but Remote team will respond within 12-24 hour block.

One thing I recently discovered is that their time-off tracking does not include childcare leave days. An employee has inquired about it only showing time-off days, but not government required childcare days.

Remote is a prefect platform for hiring people from across the world. The ease of implementation, super intuitive admin panel and truly amazing customer service - those advantages has made it impossible for us to imagine working without Remote. Remote team will take care of every step of the onboarding and offboarding of the employee, ensuring that we are up to date with the process. The payroll administration is very helpful as well. What is also important, with Remote we don't have to worry about regulatory compliance - we are sure at all times that everything is done in accordance with the regulations of the given country.

The pricing is a bit high, but taking into consideration the quality of service, it is acceptable.

Remote's software enables Phaidra to bring on new talent from almost anywhere in the world. Their support team is helpful and thoughtful in their communication.

It would be great to have more transparency into what stage new employees are in during onboarding. Specifics (like if Remote sent the onboarding email, etc.) would be great!

A wonderful platform for employees working Remotely

I have not yet fully experienced the support of HR to understands benefits in details that are offered to employee

It´s been a great experience so far, any time I raise a request for support, I get the necessary help within the desired timelines, [sensitive content hidden] has helped me in a very professional and proactive way.

I cannot mention any bad point so far in the experience I am having working with Remote.

The ease of use and clutter free UI. The UI is well thought out and bug free. Never had any problems

None whatsoever. Cannot think of anything wrong with Remote's employment portal.

This software is very easy to use and access it.

There's nothing here as a con because it is my first time using this tool before that the process is manual but now it is all taken care of my Remote itself.

I think what makes Remote special is a customer service. The representative of Remote for my company: [SENSITIVE CONTENT] is always very helpful, reachable and takes care of all the questions we have regarding the contracts, platform etc. I definitely recommend [SENSITIVE CONTENT] expertise to all the clients!

The deadline to pay invoices - 1 week is very short to proceed all the documents internally.

Cuenta con una gran variedad de herramientas, para cualquier area es un aplicativo muy completo.

No lo niego es un poco costoso pero vale la pena adquirirlo.

The determining factor for us was that we always felt they were more transparent in how they operate from a legal structure viewpoint, and we could trust our employees' intellectual property to be handled by them.

I would like for them to introduce a 24/7 chat feature but they said they're working on it.

It made our life easier. Thanks to Remote we have been able to hire talent from countries where we don't have presence in, offer compliant contracts and save time on payroll management. We also received support with tax and legal issues specific to different cases. Whoever we had a problem, the Remote team has gone above and beyond to find a solution.

Because onboarding employees in every country depends on local regulations, it requires and a proactive approach from the person doing the enrollment and being in contact with the onboarding/happiness team.

- easy to use- good support- frequently improving

I don't have any particular remarks so far

Remote has been a very good partner in our process of worldwide remote onboarding. It made hiring so easy in different ways. [SENSITIVE CONTENT] our contact at Remote, has been very helpful and available since the very beginning. I love the simulator.

I wish we had better known how things work in foreign countries (probationary period, notice period, etc), sometimes it's a surprise.

It's great that you can work for companies abroad without setting up a cumbersome subsidiary!

There are no negative aspects! Everything went positively

- Great service, great team, really assisted us in making our employee feel welcomed, appreciated and generally just a great choice. - Flexible to adjust to our rhythms and schedules and making sure to get out of our way while providing the service

- The different payments per region are somewhat difficult to get into, this could be a little clearer / potentially shown in the interface.

Easy to use. Clean process for onboarding.

The layout is not very intuitive initially however it is overcome.

Is really easy to set up and use, and the process of getting paid is really quick. Their support team is also great, I'm in a country that is really hard to make business with, and Florian Prokosch had a personal meeting with me to help me sort out all the issues I was having.

The process for me was a little harder than usual because I live in a country that is really hard to make business with. You can't use Box offices as a billing address, and that was also a little hard to solve, but their support team helped me with all of that.

- Overall the UI is really intuitive and easy to navigate - very straightforward onboarding - lots of good resources to assist with info on each country and their own regulations - easy way to submit expenses and a clear dashboard of where things are at.

-they are a victim of their own success support takes ages to get back to you. -original bundles of benefits were somewhat dubious in the UK ( a no name pension provider and medical) -not really geared for contractors but more for remote employees

The ease of use and the UI is amazing. Really enjoyed using it.

On the most part a great product. not anything that i didn’t like.

This software is easy to use, intuitive and the dashboard allows easy access to all services

There is nothing I don't like about Remote.

The onboarding process was super easy and fast paced, and Remote's platform is very intuitive to use. If you have any doubts, you have a great team to help you throughout. They'll answer all your questions with a agile approach, giving you feedback along the way if they need more time to get back to you with the info you need.

The need to submit all public holidays as timeoff day in the platform. It would be best if the public holidays were already loaded by country in the platform requiring only a confirmation from the employee.

Ease of use and simplicity, onboarding is super easy and fast and management of the team via the dashboard also easy

Costs can be quite high quite fast and for no obvious reasons (to me)