-B2B sales team/integration support was excellent -Authoricheck is genius -Number of review templates is great for using for different departments within the org. -Very easy to use software = very effective software
-Standalone product, would be nice to be able to integrate with some of our other solutions -Auto-save feature while typing would be nice
Likelihood to recommend: 10/10
We are very new to using Reviewsnap. We are just finishing up our very first review cycle with the software. Our contract said we would be trained as administrators but I do not really feel like that occurred. Basically a person from your company just clicked through screens and told us (very quickly) what they do when we first signed on the dotted line....but most people do not learn well from that method. I am more of a doer myself. Also, we were told that Reviewsnap implementation rep would build everything but again, that isn't entirely true...I spent a significant amount of time customizing and testing before we went live and our rep had nothing to do with that work. Part of that was because we were also needing to rebuild our performance review process to transition to paperless...but I felt very alone in that work and learned a lot the hard way through mistakes and making corrections. Our HR department could have never done this work for themselves...they do not have an IT background like I do. If I had not been involved in this project with them, I am not sure our review instruments and approval path would have been very good.
For the most part, our users like Reviewsnap. They feel that it is relatively intuitive, especially since the latest updates were implemented in May 2020. The automated email reminders at very nice and save our HR a lot of headaches.
Some parts of the template builder are messy. I would like to see a naming convention be recommended or some perhaps required to make it easier for us to find competencies and to know which sections and positions those competencies are linked to across the organization. The approval processes have way too many button clicks...these processes need to be streamlined for sure! We chose to only have the acknowledgement step this year so that our supervisors and staff would not get frustrated with this Software right out of the gate.
Hi Lori - Thanks for taking the time to write a review. We really appreciate the honest feedback. As a new customer, we want to make sure you're receiving the support you need. Our Customer Success team will be reaching out to see how we can help.
Likelihood to recommend: 7/10
Since I only have a need to use this software once a year, I don't think I can be too much of a critic. It works for how I need it, which is all I can really ask for!
I like that it's an easy way to submit my personal review to our HR team, and I like that I have a place to collect my thoughts on my personal achievements throughout the year. I also appreciate that I can input positive emails and comments that were said about me by my coworkers throughout the year.
The system is a bit clunky. It seems like it could use an update! It's not totally clear where to go for certain things (so much so that our HR department had to create a Reviewsnap guide that we can refer to when it's time to submit our annual reviews because they received too may questions).
Likelihood to recommend: 8/10
As a small organization with many staff who frequently travel, we sought a system that was simple, intuitive and available 24/7. We reviewed many systems, big and small and almost settled on a product, but then found out about Reviewsnap. Both vendors gave us access to test environments where we were able to compare coverage, ease of setup and get a sense of the training required. Reviewsnap won hands down - very easy to set up, minimal training required, and all our priority requirements - fairly standard - were covered in their product. Employee profiles and job descriptions, competency and other review sections with lots of flexibility for overall design, ratings, comments, option to select from stock examples or use our own; integrated ongoing management of work and professional development goals, a great 'journaling' feature for keeping track of accomplishments through the year or for giving kudos to colleagues; automated notifications for deadlines and digital signatures. If users do need help, there is a small, onsite set of user manuals, workflow diagrams, etc. We added links to our performance review policies, etc on our Reviewsnap "Welcome page". Once our own system was set up, our Reviewsnap rep trained the 2 groups (employees/supervisors) via short webcast and the recordings are now permanently available to walk new staff through the site in under 10 minutes. Most notably, our customer service rep (same person over the last 3 years) has been absolutely exceptional. Her turnaround time is usually within a couple hours, responses are always helpful, short and and to-the-point, and if another service department is ever needed, she coordinates that. I also very much appreciated working through the trial period with a company that allowed us to work at our own pace without pressuring us to make a quick purchase. That flexibility helped assure we had the time needed to select the right product. Reviewsnap listens to their customers and keeps improving the product without inflating the cost.
It's very minor, and the only reason I give them one "9" below, but the last couple steps involve a hand-off of the review and then initiating final approvals and signatures. Some staff have neglected to complete the last couple steps that officially close off the review, and we would just find it helpful to have the system keep notifying staff, after a reasonable amount of time has elapsed, that they're not done yet, and remind them what steps they need to do to officially close the review. If nothing else, staff will eventually discover their lapse when they try to begin a new review and are unable to. If the system helped prompt them to close out the review, it would just avoid their being confused when they try to begin a new one.
Likelihood to recommend: 10/10
We have been a ReviewSnap client for several years and are continually impressed with the excellent customer service and ease of use of the software. As a non-profit, cost is also a huge factor and the annual contract is not only affordable, but is guaranteed to not increase once you sign up.
Our supervisors love the fact that that they can easily select ratings for their team and receive suggestions to add commentary. As the system admin, I love the fact that I can easily import new staff to the the database and create ad-hoc reports.
The only con is the finalization process - it would be nice to obtain final signature and not have to go back in to finalize.
Reviewsnap offers a flexible and affordable 3-tiered annual subscription model to fit your performance management needs. We provide excellent customer support provided to all customers.
Employees can’t exceed their managers’ expectations unless they know what those expectations are. With Reviewsnap, businesses are able to enhance employee communication and productivity to develop a culture focused on high performance. The all-in-one performance manager provides a user-friendly and affordable solution, enabling companies of all shapes and sizes to easily create and manage the performance review process whether it is an annual or anniversary date reviews.
As an all-in-one performance management solution, Reviewsnap includes features like performance reviews, 360 degree feedback, learning content integration, and compensation management. The web-based platform streamlines these processes with automated alerts, workflows, competency tracking, templates, custom rating scales and appraisal history tracking all built in one robust system.
Reviewsnap is a one stop solution to improving your performance review process with tools geared towards creating a high performing culture. With templates and assistance on implementation, you will be able to easily perform and manage your performance review and/or your 360 degree feedback process to ensure your employee’s success.
To further improve your employee’s retention, Reviewsnap allows you to select from thousands of learning & development plans and training courses to help them grow. With an affordable annual subscription, you will be able to perform and manage your performance reviews, 360 degree feedback and create a learning & development plans to ensure employee success.
Developed for businesses of all shapes and sizes, Reviewsnap has the flexibility to work with any industry. A few of the 1,200+ organizations that use Reviewsnap to manage performance reviews include York College of Pennsylvania, CubeSmart, Sierra Wireless, and Athletico Physical Therapy.
Because Reviewsnap is entirely web-based, the solution can be utilized by employees located anywhere in the world. The platform is available 24 hours a day, 7 days a week.
Reviewsnap allows businesses to streamline their performance review process by creating an unlimited number of performance review templates, automated alerts and reminder, and collecting electronic signatures.
The employee reviews you generate with Reviewsnap’s performance management tools include pertinent information like competency levels and custom comments. Listed on each employee review page is a scale legend, providing raters with a clearly-defined way to measure employee successes.
Reviewsnap brings better performance visibility and reporting to businesses with real-time visual statistics and analytics dashboards with access to real-time data and raw statistics. These reports can be used to identify departments or individuals within your company that has the highest competency or ones that needs to be improved.
The summary dashboard offers complete ad hoc reporting capabilities for businesses. You can review these dashboards through Reviewsnap’s web-based platform 24/7, and easily print charts for offline viewing.
Employees expect reviews of their work to be fair and unbiased, and Reviewsnap’s 360 degree feedback solution ensures that expectation is met. 360 degree feedback improves the consistency and credibility of the performance review process by having managers as well as colleagues provide various insights on the employee’s work performance. This feedback loop captures a wider snapshot of an individual employee performance.
Reviewsnap allows both internal and external raters to control the administration of 360-degree surveys. For example, raters can select the review dates and the employee will be notified as it gets closer to the due date. Among the key benefits of Reviewsnap’s 360-degree feedback module are an unlimited number of managers and/or employees to participate in the review process, statistics dashboards, automated notifications, and complete administrative control.
Journal entries are essentially notes that are entered into the profile of each employee throughout the year when they accomplished something notable, either positive or negative.
Simply click on an employee’s name and make an entry into that person’s journal at any time. You can note things like a missed deadline or a major accomplishment like closing a lucrative deal. The comments you add to the employee’s journal will help improve the quality of that employee’s next performance review. These journal entries makes it easier to provide detailed and constructive performance reviews on an annual, semi-annual or quarterly basis.
Reviewsnap integrates with any software-as-a-service (SaaS) app using web services or flat file integration.
Pricing for Reviewsnap is based on the number of employees, rather than individual business licenses. For example, a company with 110 employees would fall into the 101 to 125 range. This means the company can grow to 125 employees without incurring any additional costs. A demo request is available to new Reviewsnap users.