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ServiceNow HR Service Delivery Logo

Deliver great employee experiences across the enterprise

Last updated: October 2024

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ServiceNow HR Service Delivery - 2025 Pricing, Features, Reviews & Alternatives

What is ServiceNow HR Service Delivery?

ServiceNow® HR Service Delivery unlocks enterprise productivity and gives your employees the service experience they deserve. By providing employees and managers with a single place to manage their work needs while shielding them from back-end complexity, enterprise organizations can deliver a great experience to meet the demands of a modern-day workforce. Employees are empowered to find answers, get help, and get things done while being guided through intelligent, personalized workflows that completely streamline their individual needs with data from your HR systems. Digital workflows deliver a unified employee experience that drive action across any organizational function and can enable every department to service employees more efficiently and effectively no matter where they work.

ServiceNow Employee Center is a dynamic employee experience platform for service delivery and employee engagement. It enables customers to easily scale their service solutions across departments, such as IT, HR, Workplace, Legal, and Procurement with digital workflows. This unified portal goes beyond the basic service delivery to provide a platform for communications, engagement, and content experiences.

Manager Hub is a purpose-built solution that empowers people leaders with the resources, information, and team insights needed to support their employees and teams effectively. It enables them to stay informed and engaged with their teams by leveraging personalized resources to help guide their leadership journey.

ServiceNow Employee Journey Management empowers organization to craft complete workflows that span the enterprise, connecting disparate processes and siloed systems with no coding required. Your workforce is provided meaningful experiences that guide them through life and career journeys from onboarding to parental leave, promotions, reskilling, and more – all in one unified platform. Employee Journey Management consists of several applications, including Journey designer, Listening Posts, and Learning Posts, that help HR teams and managers drive employee engagement and productivity from anywhere.

Journey designer enables employees and managers in your organization to initiate and manage journeys, delivering more productive experiences for your workforce. ‘

Listening Posts enables your organization to create pulse surveys to capture employee touch points, gain insights from employee feedback, and improve the overall employee experience.

Learning Posts delivers omni-channel learning experiences for your employees, empowering them with the right learning at the right time.

ServiceNow Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which help to improve HR efficiency and services over time.

HR Knowledge Management allows the HR department to provide employees with a searchable knowledge base of HR policies, procedures, and other articles. By sharing information with employees, HR can reduce the time spent answering routine questions and enable employees to find answers that are relevant to them.

HR Agent Workspace is a configurable service desk application that allows you to interact with employees, respond to their inquiries, and help resolve their issues. With an intuitive, easy-to-use UI, agents get a personalized experience to better manage existing HR cases. The integrated chat feature allows agents to communicate with employees to answer questions or create a case for them, as well as take direct calls to create or work on their existing cases and view information related to the employee or their existing case all from a single workspace.

Employee Relations delivers tighter security to protect privacy of more sensitive HR cases, helping to provide less risk to your organization when handled correctly.

Benefits of using ServiceNow HR Service Delivery

Drive productivity and operational efficiency with a unified employee experience platform

Easily scale service delivery solutions across the enterprise including IT, HR, Workplace Services, and Legal

Deliver targeted campaigns and announcements to employees based on their role, location, or job type

Provide managers with tools and resources to better
support employee needs

Create workflows that help employees navigate complex career journeys in moments that matter

Reduce time spent answering HR questions and enable employee self-service

Starting from

ic-pricetag

No pricing info

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ServiceNow HR Service Delivery's key features

Most critical features, based on insights from ServiceNow HR Service Delivery users:

Reporting & Statistics
Recurring Issues
Task Management
Knowledge Base Management
Prioritization

All ServiceNow HR Service Delivery features

Features rating:

Real-Time Updates
Collaboration Tools
Real-Time Data
Real-Time Analytics
Pulse Surveys
Project Management
Progress Tracking
Performance Review Management
Performance Management
Orientation Workflow Management
Onboarding
Multiple Data Sources
Multi-Channel Communication
Monitoring
Mobile App
Mobile Access
Learning Management
Learning & Development
Issue Tracking
Issue Management
Individual Development Plans
HR Management
Workflow Management
Widgets
Visual Analytics
Trend Analysis
Time Off Management
Third-Party Integrations
Talent Management
Tagging
Surveys & Feedback
Survey/Poll Management
Support Ticket Tracking
Skills Assessment
Self Service Portal
Search/Filter
Rules-Based Workflow
Role-Based Permissions
Reporting/Analytics
Reminders
Real-Time Reporting
Real-Time Notifications
Goal Setting/Tracking
Customizable Forms
Customizable Dashboard
Customizable Branding
Configurable Workflow
Competency Management
Compensation Management
Commenting/Notes
Chat/Messaging
Career Development
Approval Process Control
Applicant Tracking
Analytics
Alerts/Notifications
Alerts/Escalation
Ad hoc Reporting
Ad hoc Query
Activity Tracking
Activity Dashboard
Access Controls/Permissions
360 Degree Feedback
Goal Management
Forms Management
Forecasting
Feedback Management
Employee Self Service
Employee Recognition
Employee Profiles
Employee Portal
Employee Onboarding
Employee Management
Employee Database
Electronic Signature
Electronic Forms
Document Management
Data Visualization
Dashboard Creation
Dashboard
Customizable Templates
Customizable Reports
Customizable Questions

ServiceNow HR Service Delivery alternatives

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ServiceNow HR Service Delivery support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
FAQs/Forum

Training options

Webinars
Documentation
Videos

ServiceNow HR Service Delivery reviews

Overall rating

4.4

/5

7

Positive reviews

86

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.6/10
Rating distribution

5

4

3

2

1

4

2

1

0

0

ServiceNow HR Service Delivery FAQs

Q. Who are the typical users of ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. Does ServiceNow HR Service Delivery offer an API?

No, ServiceNow HR Service Delivery does not have an API available.


Q. What other apps does ServiceNow HR Service Delivery integrate with?

ServiceNow HR Service Delivery integrates with the following applications:
Workplace from Meta, Microsoft Teams, Worldr for Microsoft Teams, Slack, Workday HCM, HireRight, Udemy Business


Q. What level of support does ServiceNow HR Service Delivery offer?

ServiceNow HR Service Delivery offers the following support options:
Chat, FAQs/Forum

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