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Time Rack

All-in-one time & attendance with built-in HR management

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Time Rack Pricing, Features, Reviews and Alternatives

Time Rack product overview

What is Time Rack?

Time Rack is a complete cloud-based time and attendance solution which includes a mobile app and time clock hardware. Small to mid-size businesses such as CPA firms, staffing agencies, healthcare, manufacturing & logistics, grocery and construction businesses are able to streamline workforce management and simplify time tracking processes, while minimizing data-entry and calculation errors.

Key benefits of using Time Rack

• Time Rack helps minimize payroll errors by organizing time and attendance details on the front end.

• Streamline the approval process, process employees’ checks without manual entry, and maintain brand identity with custom branding.

• Time Rack time tracking software allows users to keep track of mobile workforce using GPS technology.

• The integrated HR module helps companies to manage applicant tracking, onboarding, benefits administration, expense reimbursement, performance reviews, insurance & benefits tracking, HR compliance, and more.

• The Time Rack mobile app is compatible with all the versions of Android, iPhone, and iPad iOS.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum

Training options

Live Online
Videos
Webinars
Documentation

Time Rack features

Functionality

4.1

/5

12
Total Features42 3 categories

Most valued features by users

Reporting/Analytics
Self Service Portal
Reporting & Statistics
API
Employee Database
Mobile Access
Employee Profiles
Salaried Employee Tracking

Functionality contenders

Time Rack users reviews

Overall rating

4.4

/5

12

Positive reviews

92%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

7

4

0

1

0

Pros
My staff was using paper time cards prior to moving to Time Rack. The amount of time I have saved doing payroll is amazing.

JK

Jody K.

Great - the ability to work with ACS is excellent.

AR

Anonymous Reviewer

We have been successful in managing time for all employees and decreasing overtime.

AD

Amy D.

Cons
PTO Accrual calculation function does not work. Tooks months to fix the bug but still does not work until the day we cancel.

JT

John T.

If bad wifi connection then you can not use the software.

AR

Andrea R.

Something needs to be done about the way the time sheets look and it needs to not include the time employees were out for lunch. This has cause a lot of frustration for our employees.

KF

Kristyn F.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

User Friendly

Reviewed 3 years ago

I think this has been a great investment compared to paper time sheets.

Pros

Ease of Use. Access. Tracking of Time Off.

Cons

PTO Tracking. We have 3 different renewal rates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Payroll Processors Friend

Reviewed 3 years ago

This software has saved hours of time and confusion, for both me as the processor and the managers who have to verify the hours. The numerous reports make it possible to answer just about any question the employee or owner may have for the payroll processor.

Pros

The software is easy for employees to use, both for clocking and for review of hours. The accessibility is easy to customize for your companies needs, and changeable by level. The overtime settings ensure that even the oddest pay periods are DOL compliant. Easy access to historical time cards and the hours feed well into our payroll system.

Cons

Scheduling by individual is limited, but groups are easy. Lock outs due to wrong passwords can happen, but are easy to fix.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Easy to use but there are bugs in design

Reviewed 3 years ago

Does not recommend. Unless the issues mentioned above have been addressed. The support wasn't responsive. It took days before you will get any response from the support team.

Pros

1. Web based 2. Availability of remote clock in feature, with geo-fencing option.

Cons

1. Not cheap. Subscription based fee based on number of employee registered to the clock. 2. PTO Accrual calculation function does not work. Tooks months to fix the bug but still does not work until the day we cancel. 3. Timeclock machine is a mediocre piece of plastic equipment looks like from the 80s. The fingerprint does not always work. One employee will be identified by machine as another even with registered fingerprint. After the sales manager gave us an upgrade to tablet version, the tablet constantly crashes. And fingerprint function is not available on the tablet version. Nor the so-claimed auto-photo capture of employee work as well.

Vendor response

Hi John, We pride ourselves on our ability to meet the needs of our customers, we always try to provide a great experience. We have corrected the PTO accrual calculation programming problem. Regarding our clocks, they meet industry standards and we use the leading clock manufacture. As with any software, training and correct use are always at the top of our lists for a best product experience. Looks like we may have needed to provide an improved training process based on the descriptions provided. We have upped our training for our clocks and specific software solution navigation and thankfully, since you were last on our service, user satisfaction has substantially improved. Please come see us again, and let us prove that we take customer feedback like yours, seriously.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Time Rack review

Reviewed 3 years ago

Ghost punches is a big problem solved with Time Rack. I like the ease of sending the hours to the payroll system. The support staff at Time Rack are always helpful.

Pros

Versatility-there are multiple ways for employee time to be entered.

Cons

Like most software, it can't do everything you'd like it to. Some client-specific scenarios involving overtime and holidays worked don't calculate as per the client's needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Time Rack Review

Reviewed 3 years ago

My staff was using paper time cards prior to moving to Time Rack. The amount of time I have saved doing payroll is amazing. This is automated and simple. Payroll is a ease to run now.

Pros

Time Rack is very easy to work with. Running reports is simple. My staff has no issued with clocking in and requesting time off.

Cons

I do not have any items that I do not like about Time Rack.

Time Rack FAQs and common questions

Time Rack has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Time Rack supports the following languages:
English


Time Rack supports the following devices:
iPhone, iPad


Yes, Time Rack has an API available for use.


Time Rack integrates with the following applications:
QuickBooks Online Advanced, UKG Pro, isolved, Xero


Time Rack offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum

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