They should be stopped taking advantage of people like this.
Pros
The concept is great!, but.....they simply cannot deliver a seamless experience. Product is problematic
Cons
they can't deliver. major audio problems, they are hardcore on sales, but once you ask for a refund, they disappear, won't return emails and will hang up on you on the phone when the "r" word is mentioned. SCAM. STAY AWAY
Rating breakdown
Time used: Less than 6 months
Frequency of use: Other
Great use of the platfrm, all my students liked it. the platform has been very consistent and new features added recently make it great to use.
Pros
I was looking for a Virtual Classroom with basic functionalities but what I found was more than that. Great platform.
Cons
Need to get more competitive in pricing, offers and monthly subscription. if they can get that done then we can see a bigger role.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
the possibilty to be integrated with Moodle
Pros
A useful tool with some in the videos. I use it integrating with moodle. At the beginning, the integration was not possible but now this has changed
Cons
Wiziq is very fast to sell but later they disappear. In two different opportunities, they charge my credit card without my authorization. In the second time, it was during the process of renewing the subscription. We arrange one special fee with the Wiziq representative and inform not to charge the total amount. Unbelievable, but they charge me both, the total amount and one of the installments at the same time. None of wiziq accept responsibility for this; all that they want was to have the money and their "offer" was to extend my subscription. At the end, I must go to my bank to cancel one of the payments. Our classes are from March to December, then I proposed them to move my subscription from March to December (instead of from November to May) and they didn´t accept it. All they want is money, money, money. Now is the time of renewal of my subscription and of course I have received three calls from Wiziq representative. When they learn the problem they disappear again.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Hi Jorge,
We deeply apologize for all the troubles you faced. This might have happened because ours is a subscription-based service and sometimes, the payments are made automatically when the renewal is due. But this is no reason to make you feel frustrated.
We have already forwarded it to the concerned executive. He'll get in touch with you shortly with a suitable resolution. Thank you. Shivani - Team WizIQ
The UI could be more friendly with maybe a video explaining what each button does and how they can be used. Other than that I really liked that the host can control the speaker of students which really helps in providing a seamless experience.
Pros
Good platform that has everything is one place for hosting a class -- class notes, videos, weekly HW and also the live sessions.
Cons
Not sure where the mute button is on the live video and what each element in the webinar is sueful for
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering WizIQ
Great consolidated platform for hosting classes.
Wizq platform has lots of BUGS, their system its OUT OF DAY and they refuse to give your money back if you ask for. They are very charming to push sells but after that the platform doesnt work as they say. Disappointed teacher from Norway.
Cons
Was an amusing disappointment to use my hard owned money in this platform. I could never used because the email sending when you program a class does NOT work. They send a virtual technician that comes into my computer with the SOHO program. He didn¿t fix the BUGS, neither the share screen possibility. The platform only works with Mozilla Firefox in my case. Save your money and time.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering WizIQ
They will send you hundreds of kind emails, but never return your money. Wizq can you give me my money back please?
Hi Eduardo, we are extremely sorry to know what you went through. One of our team members will get in touch with you soon to collect details of this issue. We would like to investigate what caused this experience and improve our services. - WizIQ Team
I signed up for a free trial and Mr nice guy ( at first) Srinath Reddy ( Shawn) rang me almost everyday. I must admit, he was so charming and very helpful so before my trial expires, I bought a premium membership. The worst mistake I have ever done in my whole life- I was always careful with this kind of scams but unfortunately, I fell for this trap. He will promise everything and he took advantage knowing that I don't have a developer to help me with the integration. He said he will look after everything from start to finish but minutes after receiving your payment, he starts to disappear and he will pass on your case to different people. These people were not trained to the job so please don't share anything, they ended up messing my live website and it was down for 4 days. I lost huge amount of business hours and they have caused me too much stress and I'm hoping when they see this review, they will remember me again. At present, I ring and email them everyday begging for a refund and as expected, I am treated with no respect at all. With regards to the software, I had some training but it was so fiddly and complicated so it's not really worth it. The bottom line is, these people are professional robbers and I don't know how they stay in business. I am willing to share my contacts if you want to share your experiences with this company. I'm not expecting that I will get my money back but I hope they will be closed down soon and I hope no one will ever have to go through with the stress and worry that they have inflicted. I hope this review will inform and help others.
Pros
Nothing
Cons
Fiddly and complicated to use. You have to do everything on your control panel which you will end up messing your content management.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering WizIQ
Just take advantage of the free trial and don't send any payment until everything works as they will ignore after paying the subscription.
Hi Agnes, it is quite unfortunate to know that you experienced trouble. As a customer-oriented company, it is always our first-priority to provide great experience to our users. However, this time, it seems we left some loopholes and therefore, it caused such inconvenience. We are really sorry for this.
This matter has been taken up with the high authorities in the company and you'll hear from our sales head soon.
Hope to provide you with a better experience in future.
- Team WizIQ
the Software was great and I liked it. The Trial was not nearly log enough. I had wanted to try it longer.
Rating breakdown
Hi Lee, thanks for leaving us your feedback here. We are glad to know you enjoyed using our platform. :) As for the trial duration, we offer extension of trial to users who feel they want to have some more time with the platform. Just drop us a mail at support@wiziq.com with your account details. We will help you with it! - WizIQ Team
It took so long to reporting issue, get response from technical support and convincing them that there is a deficiency. After all, the only response we received was that you don't meet bandwidth requirements. After proving that we have enough bandwidth we left with the option of on-premise installation which was not reasonable. The quality was very poor. We experienced 5-6 seconds delay which was not acceptable at all. The company didn't commit to its promises for localization and customization in the time of contract and their behavior was not professional. We paid a lot for this service and we couldn't even hold a successful session with it and unfortunately no one was responsible.
Cons
Poor API's Poo Customer/Partner Support Unprofessional sales team
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering WizIQ
Consider other products in the market before going with this company
Hi Mr. Hossein,
It is really unfortunate to know about your experience. We want to assure you that we try our utmost to live up to user's expectations. In this case, unfortunately, we seem to have fallen short of those expectations. And we would like to make amends for it.
Request you to share your registered email id with us so that we can get in touch with you on this and see how we can serve you better in future.
- WizIQ Team
I have used this app for Islamic Literacy class. It has pretty much all the functionality that is available on WizIQ's web portal. I was even able to attend the live session through it on my iPhone; however, when I tried to to do the same from an android phone, the font size and icons were very small on it's screen that made it a little hard to read
Pros
-Very convenient layout condusive to seeing meeting members, chatting with them and using microphone or camera to communicate with them -It's nice that you can toggle between various modes of communicating with others and adjusting their settings individually within the website
Cons
-Mobile app appears to be quite limited, making it an unacceptible alternative to using a computer -There are lots of bugs associated with moving windows around and trying to arrange things the way you want, where windows move off the the screen and are difficult to maneuver. -Video feeds of all meeting members is automatically made to be the same size and there is no clear way to unselect the video feed of less important meeting members so that you can see the person of interest bigger than everyone else.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
I think the WizIQ LMS application is really wonderful and I like how all the features are under a single platform. The application is very easy to use and has very less distraction.
Pros
It is very user friendly and I think the interface provides everything I need for my class.
Cons
I wish there was a manual or video explaining how we can make maximum use of every feature.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering WizIQ
If you are looking for a platform to share and teach remotely, this is highly recommended
As a student I am finding the interaction with the teacher very easy and it's making the class more enjoyable. We did have couple of glitches with the microphone but the teacher was able to correct and it went smooth.
Pros
Ease of connecting. Nice simple features.
Cons
Space for writing to interact and send messages a bit small. Microphone has to be turned on from the teacher side only,
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
The tool offers tons of flexibility which can be customized based on what the instructor and the student desires! The UI for the actual webex can be improved to make the buttons more prominent. Highly recommend the product otherwise.
Have contacted WIZIQ no feedback or contact up to now-would like to use it but despite request nobody has contacted me Would like to use it for a private college and an NGO
Pros
Good LMS system that integrates well
Cons
No feedback or contact very difficult to get more information
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Recommendations to others considering WizIQ
If you are on Blacboard or own LMS systems use Wiziq
As a self-employed full-time online-tutor I am always on the lookout for efficient, easy-to-use, reliable and affordable software-solutions to offer my students the best possible experience and service and WiziQ LMS is the perfect alternative to Adobe Connect.
Pros
- Self-Explanatory and easy to navigate even for inexperienced users. - good customer support
Cons
- sometimes a few audio related isssues
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering WizIQ
If you are used to work with Adobe Connect and you are searching for a more affordable alternative do not look further, but start using WiziQ LMS.
to use this software is nice experience. its user friendly and easy to use. Easy for invitees to enroll in this software.
Rating breakdown
Hi Shivraj,
Thanks for sharing your feedback. We feel glad we could make online learning delivery easy for you. More features are coming up soon to make it even smoother. Stay tuned! :)
Regards,
WizIQ Team
it is the most common LMS and the easiest to use.I like it.It also makes me feel comfortable.I recommend it to all my friends.It is great .Really great.I like it.
Pros
Easy to use.
Cons
Nothing
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering WizIQ
No
Hi Jihad,
Thanks for sharing your encouraging words with us! It feels great to know you loved using WizIQ. :)
Regards,
WizIQ Team
My experience was the best. Thanks to WizIq I was able to bring my math grades up to a 98% average , the person who saw the most improvement was my math teacher. She couldn't believe what one course in a month did for me, I was able to aid other students and recommend this to them. Though none of them joined the program their respect grew for me, also my parents especially my dad were thrilled to see me explain such complex math equations to my 4th grade siblings. Overall i would do this again every summer for the rest of my years as a student. Another great thing that i would like to conclude with is the customer service representative. He was so kind and patient with us , he understood that we were limited in our knowledge of technology. Thank you so much WizIQ
Pros
The ability to participate and show your work,with others.
Cons
Nothing i had no problems
Rating breakdown
Likelihood to recommend
Recommendations to others considering WizIQ
None
Hi William,
Thanks for sharing your feedback with us. Knowing that we could help you grow assures us that we're on the right track. Hope to help you further in your future. :)
Regards,
WizIQ Team
Wiziq is provides a good interface between students and educators. I am more than happy to use this facility for my students.
Rating breakdown
Hi Mukul,
We are happy to be their mediator between you and your students in the virtual world. We are making further advancements to the solution. Stay tuned for an even better experience. :)
Regards,
WizIQ Team
I am working as assistant professor in college of education. I presented paper presentation for an international conference. That was first time for me to present my paper online . It was really really user friendly. I did not face any difficulty using this wiziq. i teach psychology to teacher trainees .I uploaded my ppt and introduction chapter of psychology . It is really awesome plat form to share our knowledge. and i am able to create a question paper with that software. it is very easy to use this platform and our teaching learning process also takes place with ease with this wiziq.
Rating breakdown
Hi Nirmala,
Thanks for sharing your feedback with us. It always feels great when a user says we made knowledge sharing easy for them in the virtual world. :)
Hope to provide you with an even better experience in future.
Regards,
WizIQ Team
I got to know about this WizIQ app from my GRE trainer, he had a word with me about WizIQ stating that "WizIQ is one of the best thing to learn online and for virtual classes. WizIQ's Virtual Classroom helped me to collaborate in real time during online delivery of classes and training sessions and this software helped me lot for my GRE/Toefl preparation.Learners will find it easy to access the courses they have taken to date and even share their ideas and views on a particular subject, WizIQ allows users of the app to message other users in their contact list which helps to communiacte with each other and encourage discussions on particular topics. I also appreciate customer support team they are very fast in service to customers.
Pros
Live class features in this software is the most important one and i like that
Cons
ease of access
Rating breakdown
Likelihood to recommend
Hi Aditya,
Thanks for leaving us a review here! We are happy we could help you prepare better for your GRE. :)
Hope to keep on adding value to your life.
Regards,
WizIQ Team
Just integration support level require to improve and other rest of features is good and easy to manage.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Hi Moin,
Thanks for sharing your valuable feedback! We acknowledge your suggestion and assure you that we will make necessary improvements.
Hope to serve you better in future!
Regards,
WizIQ Team
Used wisiq interface when i signed up for hunda ka funda online classes. The videos were always extremely slow to play and the whole interface could always look more presentable. Also keep options for different playback speeds
I had a great trial period. But was unable to get my company to purchase the program. There reasoning for this was to it was way to powerful to do what we needed. The recording for the classes was low quality but its possible that i didn't get to work this bug out before.
I purchased the Wiziq platform, and purchased the integration to my website as well. They told me the integration would be quick but it has been a month and I have to chase them for them to hurry, and i meet endless technical problems. Their tech support is very messy: a different person calls you each time so no one really follows your particular case, a disaster overall
Cons
Lies from the sales teams, very slow delivery and endless technical problems
Rating breakdown
Likelihood to recommend
Hi Maria,
Thanks for sharing your feedback. We are sorry for the bad experience. At the same time, we assure you that this shall be taken as a feedback to improve our services as we always strive to serve our users in the best possible way.
Also, we request you to share your registered email id with us or write to us at support@wiziq.com so that we can investigate the issue further and resolve it.
Regards,
WizIQ Team
