123Pet Software Features

123Pet Software

Software for Managing Pet Services Businesses of All Sizes

4.12/5 (85 reviews)

123Pet Software Feature Summary

  • Photo management
  • Email confirmation
  • Pet birthday tracking
  • Receipt processing
  • Veterinarian list maintenance
  • Inventory management
  • Pet grooming
  • Real time online appointments
  • eReceipts
  • Client management
  • Appointment scheduling
  • Appointment reminders
  • Staff management
  • Mobile grooming
  • Point of Sale (POS)
  • Inventory management
  • Recurring appointments
  • Services list
  • Automatic database backups
  • Appointment notifications
  • Marketing campaign scheduling
  • Credit card processing w/ EMV
  • Employee scheduling and management
  • General ledger features
  • Native Android and iOS apps
  • Multi-location package available
  • Payroll and check printing
  • Real time business reports
  • Marketing referral tracking
  • Social media booking
  • Dashboard view
  • Employee time clock tool
  • Availability search capabilities
  • Email receipts
  • Appointment scheduling
  • Built-in check printing and payroll
  • Drag and drop appointments
  • 50+ email marketing templates
  • Marketing campaign management
  • Inventory management tools
  • Detailed pet profiles
  • Online booking facilities

Industry Specific Feature Comparison

Most popular features of all Industry Specific apps

API (143 other apps)
Accounting Integration (87 other apps)
Activity Dashboard (138 other apps)
Activity Tracking (89 other apps)
Automatic Notifications (109 other apps)
Billing & Invoicing (116 other apps)
Calendar Management (97 other apps)
Client Portal (77 other apps)
Customer Database (76 other apps)
Customizable Reporting (99 other apps)
Data Import/Export (92 other apps)
Document Management (77 other apps)
Electronic Payments (95 other apps)
Inventory Management (114 other apps)
Inventory Tracking (86 other apps)
Invoice Management (117 other apps)
Reminders (89 other apps)
Reporting & Statistics (165 other apps)
Search Functionality (89 other apps)
Third Party Integration (104 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


582 reviews

See all iPhone Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


339 reviews

See all Android Apps

123Pet Software Feature Reviews

25 reviewers had the following to say about 123Pet Software's features:

Anonymous
(Health, Wellness and Fitness company, 1-10 employees)

Overall good program

2018-11-07

I liked using this software but there are now new ones available that do the job better and at a lower price.

Pros

The marketing part for email campaigns was good. Automatic reminder feature too.

Cons

Missing key reports. Cost was high but customer service was good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Overmier

The software is lacking in critical functionality and is deficient in many aspects.

2017-06-12

Pros

The customer support staff is wonderful and extremely knowledgeable.

Cons

I have lost revenues exceeding a reasonable level, can not process sales from client computers, the networking is dependent on a third party platform, there are several additional items deserving consideration, perhaps I can elaborate more at some point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Gloria Craig

Works fine for our small shop-may have to add a computer when we hire more help

2017-06-13

reports, ease of appointment setting or changing,

Pros

Ease of use-we are a two person shop, so it's fairly easy to keep track of everything Like the reports-easy to track our increase in the business

Cons

For now, if one person is making an appointment, the other has to wait. At some point we'll probably add another computer, but we had to be frugal when we started

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anne Forgues

Does the job we need it to do.

2017-06-07

Pros

Invoiced have more details and we can send automatic reminders to customers.

Cons

Was disappointed that I couldn't modify the email message going out to customers who book online.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Aimee Doiron

Headache, Waste of Money and Time

2019-09-27

Not a happy customer and product user!

Pros

Price, mobile and tablet friendly, pricing based on company size and features needed.

Cons

Tech support is never able to resolve issues, app or direct web version always has glitches, lost weeks worth of inventory data I input months ago (inventory randomly disappeared) without explanation or reasoning.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Hall

It's polished but flawed-obviously not created with input from the grooming world.

2016-10-10

There's no third party pos integration, therefore we must keep two sales registers and reconcile them daily. 4.

Pros

Polished

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering 123Pet Software

Go to the cloud and save your money

Source: Capterra
Helpful?   Yes   No
Read more
Jessica Winrow

I'm mobile and it been working good for me.

2017-10-17

I've been able to keep track of the history of appointment and payments.

Pros

I like the mobile app. I like the easy to use system, it's simple.

Cons

I wish it was made for mobile groomers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nancy Howard

123Pet is the only software that fits our business model of grooming, boarding and retail.

2017-06-06

Clear and easy to use.

Pros

We really like that the system automatically sends out appointment reminders.

Cons

Reports are really hard to create.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Gavin Brown`

Used for 4 years, Never again

2017-01-12

The list is too long, and I don't have time because I am trying to fix this systems disastrous mess it's created with no help from 123 pet at all, but many wasted hours discussing the problems over and over again with tech support (which you have to pay extra for, and have to explain the problem over and over again to different staff). The system worked "ok" when we were small, but now, it's an absolute joke. PS, if you're considering this for it's ability to connect to Quick Books, DON'T!!!!!!!!!!!! Your better off manually entering everything.

Pros

The scheduling is ok

Cons

Inventory, receiving, purchasing, quick books connect, POS system, Ease of use, Non cloud based inventory (they have the cloud, but it's basically just for scheduling)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering 123Pet Software

Don't bother with it, you'll regret it if you plan to grow your business.

Source: Capterra
Helpful?   Yes   No
Read more
Amber Futhey

Great for groomers!

2018-11-21

Overall I great way for groomers to keep track of info and communicate with their clients. Has so many helpful features and they are always improving.

Pros

It also has texting and email reminders and marketing options which save me so much time since I don't have to manually call people.

Cons

Some of the information pages could be condensed so you don't have to click around as much to look for things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Klaus

123Pet is easy to use, and with all of the functions, it has eliminated the need for other software.

2017-10-23

Peace of mind, time saver, makes everything about running a business so much easier!

Pros

The automatic reminder texts have been a god send.

Cons

The newsletter feature is very difficult and inconvenient to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carol Vaughn

Not ready for iPhone Use

2019-06-21

Worked with support because after importing my 400 clients, I couldnt navigate or move through the customer screens, the appointment screens, etc!

Pros

Loved the concept but not functional on iPhone

Cons

Totally nonfunctional on iPhone 8plus or iPad Pro

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from 123Pet Software


Carol, Thank you for your recent review. We are sorry that your devices were not compatible with our pet services platform. We are continually improving the program and plan to accommodate more device versions in the near future. This incompatibility was not something that we saw in our testing process, so we were unaware of it until your onboarding. We do regret the error, and apologize for the inconvenience.

Read more
Vanessa Davis

Used to be a great program

2018-11-05

It used to be a great program 5 years ago, but I can't really say the same anymore. I tried their cloud version recently, but that was a nightmare.

Pros

I'm not sure if it's change in management or something, but a lot has changed and it hasn't been positive changes.

Cons

Also, I never know how much my bill is really going to be that month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Crystal James

Needs work

2016-09-14

Tried online booking for over year and eventually had to give up. To bad they can't update to fix problems

Pros

This look of the site is amazing and ease of use for salon is great.

Cons

Unfortunately this system will add clients as new client to existing database if the client doesn't put in the exact same information that is in the database already , causing groomer to have to search through database for notes on pet and causing false reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Laci Barnett

Online booking is out dated

2019-09-21

That is more user friendly, for my team, and my clients to book appointments.

Pros

It's easy to use once you figure it out. Customer support I always have luck with them.

Cons

Along with the text message reminders. There should be an option for people to cancel or reschedule from their emails or text reminders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Knight

we have had nothing but perfect use of the software

2015-07-04

No cons all pros we love all the reports and the Credit card interrogation its so nice not to have card files for clients

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tim Schuh

The more I use the software the more I find it limiting

2019-05-09

The groomer world is not very technical... so maybe it makes sense that the software architecture seems about 10 years behind what is currently being used in other industries.

Pros

It's relatively bug free..................

Cons

If you power done the PC to save energy the appointment reminders are not sent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from 123Pet Software


Thank you for your review Tim. Yes, you purchased a client/server architecture, which does function as you described (namely the server has to be on to be accessed).
We also have thousands of customers on our cloud based systems, which function differently, and are run on AWS.

Read more
Jessica Law

Long time client!

2016-10-05

I have a salon location as well as a mobile grooming salon!

Pros

GREAT customer service!

Cons

Rates are outrageous, customer care lacks immensely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering 123Pet Software

We love 123 Pet! Hoping for better merchant rates or other company options other than Open Edge in the future. We would LOVE 123 Pet to make a reliable mobile swiper!

Source: Capterra
Helpful?   Yes   No
Read more
Deanne Mannella

So far best software I have used

2017-10-15

Pros

It's easy to use my workers love it we use it daily my clients love that they are able to book on line at anytime of the day

Cons

That you have to leave the main computer on to run phone app some days my clients don't get the reminder for up coming appointment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Duston Sanchaz

Love My 123Pet Program!

2015-07-14

Extremely easy and I love the new Online Booking, my clients can book through Facebook as well which is a huge bonus.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Rossow

Very easy to use and manage

2015-06-26

Great UI, Easy to navigate

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ash Butti

Horrible software...threw my money away.

2015-03-27

Major issues: 1) Reporting system - clearly not designed by anyone who knows anything about basic small business accounting 2) Quickbooks integratoin - a joke - the numbers integrated in Quickbooks did not match the numbers in my 123 account.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Susan Crisman

123Pet Groom

2019-04-24

There are a few quirks that we have experienced, but the customer service team is AMAZING and wonderful to work with.

Pros

The Calendar display.

Cons

You have to walk through a lot of hoops and you are limited to what all you can do if you need to color code salons and mobile units.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Cherrie McGregor

Best I've found!

2017-02-02

Rep called to check up on me and let me know rep had moved up and he was there to help anytime I needed it. The staff in all areas are just wonderful. Everyone has always listened to what's going on and has directed me in what to do. They have taken my suggestions down for things that would help my unique situation and given me a process to use until new features come out to get things done. I looked a several different types of software but yours, hands down, is the best! I love it. It let's me do everything I need to in all the areas of my business. Thank you for creating such a wonderful system. Can't wait to see how you improve things.

Pros

It's really easy to use and not that hard to figure out.

Cons

I need something where I can do that type of thing and it send her a courtesy reminder that a payment is due and what date and the amount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering 123Pet Software

In my situation I'm in a rural area and hard wired Internet is not always possible nor is it fast or affordable. I use my Hotspot. Therefore I can't use the mobile features I'd like to. It would be cool if you could come up with a way for me to use it remotely, like making appointments and such, and when I'm back with Hotspot on it automatically loads what I did. Not sure how that works but just a thought.

Source: Capterra
Helpful?   Yes   No
Read more
BARB ABBOTT

This has been a wonderful experience so glad we use it now

2017-10-17

Pros

So much easier to keep track of clients and all of our products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more