123Pet Software Features

123Pet Software

Pet grooming scheduling and management software

4.31/5 (68 reviews)

123Pet Software Feature Summary

  • Photo management
  • Email confirmation
  • Pet birthday tracking
  • Receipt processing
  • Veterinarian list maintenance
  • Inventory management
  • Pet grooming
  • Real time online appointments
  • eReceipts
  • Client management
  • Appointment scheduling
  • Appointment reminders
  • Staff management
  • Mobile grooming
  • Point of Sale (POS)
  • Inventory management
  • Recurring appointments
  • Services list
  • Built-in check printing and payroll
  • Native Android and iOS apps
  • Drag and drop appointments
  • Email receipts
  • Availability search capabilities
  • Appointment scheduling
  • Real time business reports
  • Inventory management tools
  • Multi-location package available
  • Payroll and check printing
  • Credit card processing w/ EMV
  • Appointment notifications
  • Dashboard view
  • Automatic database backups
  • Online booking facilities
  • Employee time clock tool
  • Detailed pet profiles
  • 50+ email marketing templates
  • General ledger features
  • Marketing campaign management
  • Employee scheduling and management
  • Marketing referral tracking
  • Social media booking
  • Marketing campaign scheduling

Other Industries Feature Comparison

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API (97 other apps)
Accounting Integration (51 other apps)
Activity Dashboard (76 other apps)
Activity Tracking (48 other apps)
Automatic Notifications (67 other apps)
Automatic Reminders (62 other apps)
Billing & Invoicing (56 other apps)
Calendar Management (68 other apps)
Client Portal (49 other apps)
Customizable Reporting (54 other apps)
Document Storage (46 other apps)
Drag & Drop Interface (48 other apps)
Electronic Payments (51 other apps)
Inventory Management (58 other apps)
Inventory Tracking (48 other apps)
Invoice Management (77 other apps)
Quote Management (49 other apps)
Real Time Data (46 other apps)
Reporting & Statistics (73 other apps)
Third Party Integration (60 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


357 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

123Pet Software Feature Reviews

25 reviewers had the following to say about 123Pet Software's features:

Jason Hall

It's polished but flawed-obviously not created with input from the grooming world.

2016-10-10

There's no third party pos integration, therefore we must keep two sales registers and reconcile them daily. 4.

Pros

Polished

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering 123Pet Software

Go to the cloud and save your money

Source: Capterra
Helpful?   Yes   No
Read more
Jason Overmier

The software is lacking in critical functionality and is deficient in many aspects.

2017-06-12

Pros

The customer support staff is wonderful and extremely knowledgeable. Unfortunately, the software cons by far outweigh the pros. Simply put the product appears to be a shelled version of the salon software, neglecting the operational considerations of a dog facility.

Cons

I have lost revenues exceeding a reasonable level, can not process sales from client computers, the networking is dependent on a third party platform, there are several additional items deserving consideration, perhaps I can elaborate more at some point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anne Forgues

Does the job we need it to do.

2017-06-07

Pros

It's a lot easier to have more detailed files. Invoiced have more details and we can send automatic reminders to customers.

Cons

It's hard to master and the online training videos are poor quality so it's hard to teach employees. Was disappointed that I couldn't modify the email message going out to customers who book online. Was able to modify our replies but not the initial one. The company is in Quebec Canada and we are obligated to have everything in French. We can send bilingual but only English could get us fined. Just taking a chance now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nancy Howard

123Pet is the only software that fits our business model of grooming, boarding and retail.

2017-06-06

Clear and easy to use.

Pros

We really like that the system automatically sends out appointment reminders.

Cons

Reports are really hard to create.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Gloria Craig

Works fine for our small shop-may have to add a computer when we hire more help

2017-06-13

reports, ease of appointment setting or changing,

Pros

Ease of use-we are a two person shop, so it's fairly easy to keep track of everything Like the reports-easy to track our increase in the business

Cons

For now, if one person is making an appointment, the other has to wait. At some point we'll probably add another computer, but we had to be frugal when we started

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Klaus

123Pet is easy to use, and with all of the functions, it has eliminated the need for other software.

2017-10-23

Peace of mind, time saver, makes everything about running a business so much easier!

Pros

The automatic reminder texts have been a god send.

Cons

The newsletter feature is very difficult and inconvenient to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gavin Brown`

Used for 4 years, Never again

2017-01-12

The list is too long, and I don't have time because I am trying to fix this systems disastrous mess it's created with no help from 123 pet at all, but many wasted hours discussing the problems over and over again with tech support (which you have to pay extra for, and have to explain the problem over and over again to different staff).

Pros

The scheduling is ok

Cons

Inventory, receiving, purchasing, quick books connect, POS system, Ease of use, Non cloud based inventory (they have the cloud, but it's basically just for scheduling)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering 123Pet Software

Don't bother with it, you'll regret it if you plan to grow your business.

Source: Capterra
Helpful?   Yes   No
Read more
Jessica Winrow

I'm mobile and it been working good for me.

2017-10-17

I've been able to keep track of the history of appointment and payments.

Pros

I like the mobile app. I like the easy to use system, it's simple.

Cons

I wish it was made for mobile groomers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Knight

we have had nothing but perfect use of the software

2015-07-04

No cons all pros we love all the reports and the Credit card interrogation its so nice not to have card files for clients

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cherrie McGregor

Best I've found!

2017-02-02

Rep called to check up on me and let me know rep had moved up and he was there to help anytime I needed it. The staff in all areas are just wonderful. Everyone has always listened to what's going on and has directed me in what to do. They have taken my suggestions down for things that would help my unique situation and given me a process to use until new features come out to get things done. I looked a several different types of software but yours, hands down, is the best! I love it. It let's me do everything I need to in all the areas of my business. Thank you for creating such a wonderful system. Can't wait to see how you improve things.

Pros

It's really easy to use and not that hard to figure out.

Cons

I need something where I can do that type of thing and it send her a courtesy reminder that a payment is due and what date and the amount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering 123Pet Software

In my situation I'm in a rural area and hard wired Internet is not always possible nor is it fast or affordable. I use my Hotspot. Therefore I can't use the mobile features I'd like to. It would be cool if you could come up with a way for me to use it remotely, like making appointments and such, and when I'm back with Hotspot on it automatically loads what I did. Not sure how that works but just a thought.

Source: Capterra
Helpful?   Yes   No
Read more
Ash Butti

Horrible software...threw my money away.

2015-03-27

Major issues: 1) Reporting system - clearly not designed by anyone who knows anything about basic small business accounting 2) Quickbooks integratoin - a joke - the numbers integrated in Quickbooks did not match the numbers in my 123 account.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Deanne Mannella

So far best software I have used

2017-10-15

Pros

It's easy to use my workers love it we use it daily my clients love that they are able to book on line at anytime of the day

Cons

That you have to leave the main computer on to run phone app some days my clients don't get the reminder for up coming appointment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Duston Sanchaz

Love My 123Pet Program!

2015-07-14

Extremely easy and I love the new Online Booking, my clients can book through Facebook as well which is a huge bonus.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Rossow

Very easy to use and manage

2015-06-26

Great UI, Easy to navigate

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
BARB ABBOTT

This has been a wonderful experience so glad we use it now

2017-10-17

Pros

So much easier to keep track of clients and all of our products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Christine Peterson

Customer support

2017-01-24

Outstanding! The most help I have had ever ! Thank you cutomer support staff who helped me through each step and was kind enough to offer to schedule another apt to finish learning about the software that way I can use it too it potential... thank you again

Pros

E mail and text reminders , being able to see past history and now the customer service

Cons

Time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Crystal James

Needs work

2016-09-14

Tried online booking for over year and eventually had to give up. To bad they can't update to fix problems

Pros

This look of the site is amazing and ease of use for salon is great.

Cons

Unfortunately this system will add clients as new client to existing database if the client doesn't put in the exact same information that is in the database already , causing groomer to have to search through database for notes on pet and causing false reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela Ordonez

As Easy as 123!

2017-04-13

As others have noted, 123Pet's Customer Support team is AMAZING. You get free support/training with your subscription and that was integral to getting our shop up and running quickly. Robust app with lots of options for saving pet details (notes, photos) and the scheduling (and online booking) is what makes this worth the money.

Pros

Ease of use, killer customer support, all the features I need

Cons

I need to figure out how to do block scheduling in this tool (account for drop off times vs grooming start times)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sanya S

Cloud version - app doesn't match web site which creates problems

2015-05-28

When you add a new customer through app it doesn't select to send reminders (almost lost me $300!)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from 123Pet Software


Hi Sanya, thank you for leaving your feedback. We hear your concern, and will be following up soon to address the issues described. Thank you for your patience.

Read more
Mike Hoier

Long Term 123Pet Customer wondering about going forward

2016-04-09

Over time, we have had our doubts over the accuracy of the 123Pet program when used for retail sales, inventory etc. In particular, when the year end inventory matches exactly with the pre and post inventory count, I have my doubts.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from 123Pet Software


Hi Mike! A member of our team will be reaching out to you shortly to address your concerns. Thank you.

Read more
Jessica Law

Long time client!

2016-10-05

I have a salon location as well as a mobile grooming salon!

Pros

Easy to use and to set up.

Cons

Their partner company, Open Edge. Rates are outrageous, customer care lacks immensely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering 123Pet Software

We love 123 Pet! Hoping for better merchant rates or other company options other than Open Edge in the future. We would LOVE 123 Pet to make a reliable mobile swiper!

Source: Capterra
Helpful?   Yes   No
Read more
heather larson

Customer support

2017-02-21

also we talked about email reminders that i opted out of. we also set up my phone for mobile trial for 30 days.

Pros

all

Cons

credit card options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering 123Pet Software

nope thanks for our good work

Source: Capterra
Helpful?   Yes   No
Read more
Ruth Watts

Outstanding customer support!

2017-03-28

Had a great experience with customer support today, he listened well and sorted out my tech/billing problem in no time!

Rating breakdown

Value for money
Ease of use
Features
Source: Capterra
Helpful?   Yes   No
Read more
Gregory Reinhart

Worst purchase ever - Stay away!

2014-11-15

Their sales literature touts email reminders for clients and other services; well, be ready to pay a bunch of money each month to use them!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stacey Smith

Easy to use!

2015-06-26

It has made my job easier at managing my clients needs!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more