123Pet Software Features

123Pet Software

Software for Managing Pet Services Businesses of All Sizes

4.27/5 (116 reviews)

Competitor Feature Comparison

Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automatic Backup
Availability Management
Billing & Invoicing
Calendar Management
Campaign Planning
Client Management
Commission Management
Confirmation/Reminders
Credit Card Processing
Customer Accounts
Customer Management
Document Storage
Drag & Drop
Electronic Payments
Email Templates
Employee Management
General Ledger
Inventory Management
Mobile Access
Mobile Grooming
Multi-Channel Marketing
Multi-Location
Online Booking
Payroll Management
Personalization
Pet Birthday Tracking
Pet Grooming
Photo Management
Point of Sale (POS)
Real Time Reporting
Receipt Management
Recurring Appointments
Referral Tracking
Reminders
Retail Inventory Management
Sales Reports
Service Catalog
Social Media Integration
Staff Management
Learn moreCompare App
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automatic Backup
Availability Management
Billing & Invoicing
Calendar Management
Campaign Planning
Client Management
Commission Management
Confirmation/Reminders
Credit Card Processing
Customer Accounts
Customer Management
Document Storage
Drag & Drop
Electronic Payments
Email Templates
Employee Management
General Ledger
Inventory Management
Mobile Access
Mobile Grooming
Multi-Channel Marketing
Multi-Location
Online Booking
Payroll Management
Personalization
Pet Birthday Tracking
Pet Grooming
Photo Management
Point of Sale (POS)
Real Time Reporting
Receipt Management
Recurring Appointments
Referral Tracking
Reminders
Retail Inventory Management
Sales Reports
Service Catalog
Social Media Integration
Staff Management
Visit WebsiteCompare App
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automatic Backup
Availability Management
Billing & Invoicing
Calendar Management
Campaign Planning
Client Management
Commission Management
Confirmation/Reminders
Credit Card Processing
Customer Accounts
Customer Management
Document Storage
Drag & Drop
Electronic Payments
Email Templates
Employee Management
General Ledger
Inventory Management
Mobile Access
Mobile Grooming
Multi-Channel Marketing
Multi-Location
Online Booking
Payroll Management
Personalization
Pet Birthday Tracking
Pet Grooming
Photo Management
Point of Sale (POS)
Real Time Reporting
Receipt Management
Recurring Appointments
Referral Tracking
Reminders
Retail Inventory Management
Sales Reports
Service Catalog
Social Media Integration
Staff Management
Visit WebsiteCompare App

Mobile apps

iOS App


671 reviews

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


365 reviews

123Pet Software Feature Reviews

25 reviewers had the following to say about 123Pet Software's features:

Gloria C.

Works fine for our small shop-may have to add a computer when we hire more help

2017-06-13

reports, ease of appointment setting or changing,

Pros

Ease of use-we are a two person shop, so it's fairly easy to keep track of everything Like the reports-easy to track our increase in the business

Cons

For now, if one person is making an appointment, the other has to wait. At some point we'll probably add another computer, but we had to be frugal when we started

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 1-10 employees)

Overall good program

2018-11-07

I liked using this software but there are now new ones available that do the job better and at a lower price.

Pros

Automatic reminder feature too.

Cons

Cost was high but customer service was good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica W.

I'm mobile and it been working good for me.

2017-10-17

I've been able to keep track of the history of appointment and payments.

Pros

I like the mobile app. I like the easy to use system, it's simple.

Cons

I wish it was made for mobile groomers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason O.

The software is lacking in critical functionality and is deficient in many aspects.

2017-06-12

Pros

The customer support staff is wonderful and extremely knowledgeable.

Cons

I have lost revenues exceeding a reasonable level, can not process sales from client computers, the networking is dependent on a third party platform, there are several additional items deserving consideration, perhaps I can elaborate more at some point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Aimee D.

Headache, Waste of Money and Time

2019-09-27

Not a happy customer and product user!

Pros

Price, mobile and tablet friendly, pricing based on company size and features needed.

Cons

Tech support is never able to resolve issues, app or direct web version always has glitches, lost weeks worth of inventory data I input months ago (inventory randomly disappeared) without explanation or reasoning.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim S.

The more I use the software the more I find it limiting

2019-05-09

The groomer world is not very technical... so maybe it makes sense that the software architecture seems about 10 years behind what is currently being used in other industries.

Pros

It's relatively bug free..................

Cons

I have to go to the store to export reports to excel so I can finish the task remotely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from 123Pet Software


Thank you for your review Tim. Yes, you purchased a client/server architecture, which does function as you described (namely the server has to be on to be accessed).
We also have thousands of customers on our cloud based systems, which function differently, and are run on AWS.

Read more
Vanessa D.

Used to be a great program

2018-11-05

It used to be a great program 5 years ago, but I can't really say the same anymore. I tried their cloud version recently, but that was a nightmare.

Pros

I'm not sure if it's change in management or something, but a lot has changed and it hasn't been positive changes.

Cons

Also, I never know how much my bill is really going to be that month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Jessica L.

Long time client!

2016-10-05

I have a salon location as well as a mobile grooming salon!

Pros

GREAT customer service!

Cons

Rates are outrageous, customer care lacks immensely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering 123Pet Software

We love 123 Pet! Hoping for better merchant rates or other company options other than Open Edge in the future. We would LOVE 123 Pet to make a reliable mobile swiper!

Source: Capterra
Helpful?   Yes   No
Read more
Andrea K.

we have had nothing but perfect use of the software

2015-07-04

No cons all pros we love all the reports and the Credit card interrogation its so nice not to have card files for clients

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anne F.

Does the job we need it to do.

2017-06-07

Pros

It's a lot easier to have more detailed files. Invoiced have more details and we can send automatic reminders to customers.

Cons

Was disappointed that I couldn't modify the email message going out to customers who book online.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Venus S.

Mobile grooming

2020-06-18

Pros

Giving my clients the opportunity to be more involved

Cons

There is somethings missing that would make easier for mobile grooming

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stacey H.

Good

2020-06-18

Overall a good program for groomers.

Pros

The fact that I can access it from any device.

Cons

I would like to be able to use any credit card system and be able to process payments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Nancy H.

123Pet is the only software that fits our business model of grooming, boarding and retail.

2017-06-06

Clear and easy to use.

Pros

Pretty user friendly. Really works well for the retail end of our business. We really like that the system automatically sends out appointment reminders.

Cons

The thing that bugs me the most is that I can't get the schedule on my phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Gavin B.

Used for 4 years, Never again

2017-01-12

The list is too long, and I don't have time because I am trying to fix this systems disastrous mess it's created with no help from 123 pet at all, but many wasted hours discussing the problems over and over again with tech support (which you have to pay extra for, and have to explain the problem over and over again to different staff). The system worked "ok" when we were small, but now, it's an absolute joke. PS, if you're considering this for it's ability to connect to Quick Books, DON'T!!!!!!!!!!!! Your better off manually entering everything.

Pros

The scheduling is ok

Cons

Inventory, receiving, purchasing, quick books connect, POS system, Ease of use, Non cloud based inventory (they have the cloud, but it's basically just for scheduling)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering 123Pet Software

Don't bother with it, you'll regret it if you plan to grow your business.

Source: Capterra
Helpful?   Yes   No
Read more
Jason H.

It's polished but flawed-obviously not created with input from the grooming world.

2016-10-10

There's no third party pos integration, therefore we must keep two sales registers and reconcile them daily. 4.

Pros

Polished

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10

Recommendations to others considering 123Pet Software

Go to the cloud and save your money

Source: Capterra
Helpful?   Yes   No
Read more
Crystal B.

Needs more multi screen popups

2020-06-10

Its OK I do not like that every employee that needs to be a user, costing my more money when they will never use the system.

Pros

Having a database is faster than cards.

Cons

Wish there were a popups after you search a client .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Taylor G.

Three Tails Review

2020-06-18

We used PetDesk for over a year, they ended their grooming segment of their software and we were referred by our sales rep to try you all.

Pros

I also like the marketing feature with the ready templates

Cons

Just a few additional steps to send customers message their pet is ready and to schedule their appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Writing and Editing company, myself only employees)

Great tiered system that's perfect for businesses of all stages and sizes

2021-09-09

I spend less time scheduling appointments and marketing, and more time grooming!

Pros

There is a management option for aspects of a grooming business that I didn't even think of.

Cons

It's hard to find a con, but if I must, I'd have to say that the pricing is a little high, especially for the starter plan. However, the flip side to this is that the software is just so useful that you really don't mind paying for it. The higher your plan, the more features you get. I'd still recommend it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle R.

Very easy to use and manage

2015-06-26

Great UI, Easy to navigate

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Hanna L.

Great CRM for pet grooming

2020-06-10

I love 123 pet groom, only thing missing is a digital agreement. I love that this software could easily grow with me as my business becomes bigger.

Pros

This software is very user friendly, easy to navigate and integrate into your every day.

Cons

I would also like to be able to have more control of my online booking page, with more customization rather than just the looks of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Crystal J.

Needs work

2016-09-14

Tried online booking for over year and eventually had to give up. To bad they can't update to fix problems

Pros

This look of the site is amazing and ease of use for salon is great.

Cons

Unfortunately this system will add clients as new client to existing database if the client doesn't put in the exact same information that is in the database already , causing groomer to have to search through database for notes on pet and causing false reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
John L.

Bad to worse

2020-06-21

I picked this software because everyone said it was easy to use.

Pros

Anytime I call in to customer service the techs tell me they know the software is bad.

Cons

Ease of access of client information on calendars and dashboards is redundant and lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Trisha E.

Review

2020-06-09

Good

Pros

Easy to use designed for what I needed.

Cons

I can't think of anything. Very easy to navigate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tarah M.

Simple, easy to use, cost effective

2020-06-17

Save time sending appointment confirmations and reminder, less no shows, ability for customers to self book appointments and software designed for my industry.

Pros

Online booking portal and ability to customise.

Cons

No ability for customers to sellf modify appointments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela O.

As Easy as 123!

2017-04-13

Robust app with lots of options for saving pet details (notes, photos) and the scheduling (and online booking) is what makes this worth the money.

Pros

Ease of use, killer customer support, all the features I need

Cons

I need to figure out how to do block scheduling in this tool (account for drop off times vs grooming start times)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more