Chronicle Reviews

Chronicle allowed us to quickly get up and running. With Chronicle we are able to do basic plot management, but also attach any documents or photos to each plot or burial. The ability for the public (we are still auditing our records so haven't turned on public access permanently yet) to easily search for records and navigate to a specific plot is very valuable. Chronicle also allows us to attach...

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When we first started using Chronicle a little over a year ago a couple small things bothered me. First, we couldn't change the data format ourselves, but an e-mail resolved the issue in less than 12 hours. Second, because Chronicle is an Australian company, the terminology was a bit different from what we used. This took some getting used too. In less than a year, both of these issues have been solved (I didn't log any enhancement requests for these features) by allowing customers to modify date format themselves as well as modify terms like "ROI Holder", "Right of Interment", as well as how we identify Section, Row, Plot.

Hi Kurt, Wow! First of all, thank you very much for taking the time to write a comprehensive review, you are the best! Everything you wrote here aligned with who we are and what we aim for. We want to be the solution for all sizes of cemeteries, we know that smaller cemeteries have very limited choices of software within the budget. We are glad this resonates with you and that you found Chronicle useful. Thank you for using our story feature to add obituary details to each burial, and to notice our feature enhancements! This year our team work very hard to keep adding and improving our software, and we are thrilled that it resulted in a review such as yours. Cheers for a better and better journey in 2023. - Chronicle team

Chronicle were extremely helpful and worked with us during the implementation phase to understand how Council would use the software and have since implemented many improvements to ensure common business processes can now be managed in the platform. This has been a great experience and has helped finetune existing processes.

Took a little while to ensure staff used the correct fields to enter data that would then be used on the templates. This should now be resolved with the additional fields available for event types. Also it would be beneficial to have a new field called Grave Type where we could record if it was a new grave or a re-opening and if a re-opening was it re-open number 1, 2, 3, 4- this would assist with annual legislative reporting requirements where we need to identify new graves verses re-opened plots.

Dear Sandy, We are really thankful to have MRC as one of ours. Furthermore, thank you for all your support in getting good words about us out there, being our guest in our webinar, and recommending us to other councils. It's been our pleasure working with you and your team. We are glad that Chronicle makes the whole process and experience of accessing cemeteries easier and better for you, the council members and staff, and the community. We are also happy that the feature enhancement we did helped you with the difficulties. We have taken notes on your suggestions and we will keep you updated. Have a great holiday season, - Chronicle team

We are fairly new to learning all the possibilities of the software, but it offers great promise of graves identification and information to the general public. The software will help the Cemetery Association to more easily identify available plots.

When scrolling through the interactive map, I sometimes lose my place

Hi Donald, Thanks for taking the time to write us a review. We are suspecting that you mistakenly gave the 1 and 2 stars ratings. Our team has reached out to you to clarify this. We certainly hope for a 5-star rating, so we will greatly appreciate it if you can revise this. Do let us know how we can help you. Have a happy holiday, talk to you soon, - Chronicle team

Chronicle provides a user-friendly experience for the customer front end for and the administration back end. Walk to grave feature promoted on our cemetery signage will allow users to find grave sites with ease and reduces phone calls to help direct public to plots.

Not having the ability to complete payments online through Chronicle - great to hear this is in the pipeline for future development.

Dear Benjamin, It's been our pleasure to work with you and Logan City Council. Your review made our day! Thank you. We are glad that you enjoyed using Chronicle, moreover, your community is getting access and benefit as well. Yes, the cemetery plot sales feature is in our product development plan and we will keep you updated! Please reach out to us if you have any suggestions, feedback, or ideas. Have a great holiday season, - Chronicle team

Web based platform rather than a software package.Easy and responsive team to deal with.

Can't say yet as we are still transitioning to Chronicle from our old system.

The best features of the Chronicle software are the straightforwardness of the program. All of our staff are able to update records and images easily as it is very user friendly.

Nothing negative from us. So far it has been a very positive experience.

Hi Janelle, The team at Chronicle is thrilled to receive such a perfect rating. We will try to keep it up! We absolutely love your reason for choosing us and we are thankful for that. We want to be feature-rich but simple enough for everyone to use and we are glad that even the council members found it simple yet useful. If in the future you have any suggestions or ideas to improve our software and service, please let us know! Have a happy year-end holiday! - Chronicle team

This software does everything we need and more. It is called Simple Cemetery Software for a reason and it really is simple to use, no training required. This software can stay simple with a small amount of information but it can become a single information mangement system, holding all our documentation both public and private making and managing our Cemetery records accessible, quick and portable and that is our goal over the next six months.

There are no Cons at this early stage, we have only just gone online with basic inormation for the public and we are working on adding information and images for the public and also our ROI information and other paperwork into the back end to eventually becoming our single information management system.

Hello Dianne, Thank you for your feedback. It's very lovely to see those 5 stars. We will try to keep it up! Yes, we do most of the work of digitising project, we can also adjust the services that we offer according to your needs with very affordable pricing as our main goal is to help cemeteries serving the community and the preserving the history. That's why we cater all kind and all size of cemeteries. Let us know when you need our assistance. Cheers,

We were very discouraged with a local surveyor who told and there was nothing in the industry that would allow us to have a digital survey of our small cemetery. We only maintain the cemetery and have no remaining sites available for new interests, and we also have a lot of history associated with the current sites. I did some research and found several, and Chronical was the only one to personally...

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This was more on our side, as our town has a lot of tree cover, and the company was not in town to walk the cemetery with us and had to overlay our map and you do not see the amazing trees that are in and around. But we still Love the end product..

Hi Lisa, Thank you very much for your review. We're happy to see all those 5 stars and will try our best to keep it. We always have the community as our focus and we're glad we could help preserving the history through this digitisation of your cemetery. We also try to accommodate all kinds and size of cemetery and we're happy to be able to help you solve problems and make things easier.

I absolutely love the idea that anyone in the world can check out our cemetery and find information out and the exact location of the grave. As a genealogist the ability to see other graves in the area is amazing.

I would like the ability to search and mark specific groups (Veterans for example) so that we could direct placement of flags on holidays

Dear Lisa, Your review made our day! Thank you. We are humbled to know we are the best decision you have made in years and our support team is the best you have ever found (*we are flattered). It's really nice to have like-minded people supporting our bigger mission where the public can have access to the deceased records, their stories, and the burial locations. Inspire generations to come through our cemetery management platform. We want to let you know that we've heard you; a feature request for more categories (such as for veterans) is coming in 2023 :) Have a happy year-end holiday, Lisa - Chronicle Team

Ease of use, Affordable for Small Cemeteries. Everything you need in one place.

The soft is large and takes a lot of processing to open. Getting use to different terminology. I get loss on which page I am on some of it is the terminology and some of it is the layout. It would be nice if the individual grave page would look like a website with its own menu choices as drop down choices. I have to save the page I am working on then exit back to the search then enter in a different page. Also grouping of families together. The Smith family have graves 1,2,3 and 10 and be able to see all the graves owned by the Smith Family on one page then go into grave 1 and see if it is occupied or not. I am also new to navigating the software, so there maybe things I am missing in the search. I have not taken advantage of the training yet.

Dear Ellen, Thank you for giving us a 5-star rating and suggestions in the review. We are sorry to hear about your difficulties in operating our software. To answer your comment regarding the terminology, we launched a new feature in November called "Organization Dashboard" where you can customize the terminology to best suit your organization. https://help.chronicle.rip/article/52/organisation-dashboard-access Our team will reach out to you to arrange a training. Have a happy holiday and we will chat with you soon! - Chronicle team

An outstanding feature of Chronicle is its ability manage most funtctions of cemetery business. We are able to use the program to record all data relating to each plot. It has eliminated our need to use multiple registers, software programs, improved safety and integrity of data and greatly enhanced our deceased search abilities.

It has not been a simple process to transfer data from existing systems to Chronicle due to our poor mapping and data management practices in the past.

Hi Sheryl, It's been our pleasure working with you. We admire your hard work in getting things done and right. Transferring from the old system, correcting and validating the data is a common challenge that we are always willing to help with. As usual, feel free to reach out to us if there's anything else you need. Stay warm! Regards, Chronicle team

It has given the Cemetery Trust the opportunity to get the records in order. I can direct people to the site to find relatives or friends in the Cemetery. I can now type in a name and straight away have the dates for birth and death and ROI information at the touch of a button. Family and friends can now see the headstone, information and location from anywhere that has internet available. A wonderful help to most.

The software doesn't allow to have certain information added. We have a Lutheran section in our Cemetery but Lutheran still isn't an option when typing in the Religion section. Unfortunately, it can't be added. It would be good if we could have the options available to us as required.I would like to merge some plots as some are larger than others, but this option is unavailable and if required I had to send information to Chronicle to update. Sometimes it was just too difficult. I would like the option of doing it manually.

Hi Judi, Thanks so much for taking the time to leave us feedback and sharing your experience with us. We are glad that Chronicle is useful for you, the Trust, and your community. We are glad to be on the 18 months of digitising your cemetery and thrilled that is worth it! We will try to do our best, for months and years to come! We take all reviews seriously and will use this as an opportunity to improve our product and services in the future, so we will be in touch. Have a happy holiday season, - Chronicle team

All paper and legacy digital records can be stored in one secure location and preserved perpetually. Removes the risk of records deteriorating or being destroyed over time.

As it is still being developed, features such as user initiated dynamic mapping are not yet available. This development of the software will significantly enhance the productivity benefits for cemetery operations.

Hi John, Thank you for the review. We heard and valued your input. Thank you for understanding that this project will be an investment, especially to the community, and decided to start the digitisation journey with Chronicle. We're working hard to improve our features and services. While on that, we ensure that we support you in the digitisation process. Let us know if you need anything along the journey. We will be happy to help! Warm regards, Chronicle team

The fact that it is cloud based, and had been developed by the same person that came an gave the demonstrations and sales pitch! This grassroots approach has meant that [SENSITIVE CONTENT] and his team are very responsive to suggestion for improvements and additional features.

That it has been hard for the public to find us when searching on google.

Hello Sue, Thanks a lot for your feedback. It's lovely to see those 5 stars. We will try to keep it up! We value personal relationships and really appreciate your support (thanks for recommending us to other cemeteries too). Yes, we try to maintain our quality of service and make sure we are affordable as our main goal is to help cemeteries serve the community and preserve their history. That's why we cater for all kinds and all sizes of cemeteries. We're glad you're happy with this approach. We're sorry about the visibility on google search, I'm sure there are things we can collaborate on to improve it, and we will be in touch. Let us know when you need our assistance. Stay healthy and safe, - Chronicle team

Carlsruhe Cemetery Trust was the first Cemetery to use Chronicle. As Secretary, I was given the task of putting all our information into Chronicle, which I found very daunting as I am a novice in using a computer. [SENSITIVE CONTENT HIDDEN] understood this and not only spent one on one time with me, but was always available to support me. Once I had put in a number of client records I found the app easy to use and correct when I made mistakes.

There is now no problem with using the site and I would recommend Chronicle to any other Cemetery Trust thinking of using it.

Hello Margaret, Thank you for your feedback. It's very lovely to see those 5 stars. We will try to keep it up! We understand our customers need an easy-to-use software and we try to accommodate it with our developments. We also provide a knowledge base and training to our customers. Let us know when you need our assistance. Cheers,

This product has been created in Australia for world wide use. This is Australian owned, therefore getting on the groud support has been wonderful. Staff, are as close as a phone call, zoom and email. They are so supportive. This was important for me! The clarity of mapping is at a high standard.

I wish I had understood that we didn't opt for headstone photos, this would have saved so much time for the Shire, I would have pushed for this option if I was starting over.

Hi Lorreen, Yes, we are proud to serve our home country with a mission to digitise cemeteries worldwide! We thank you for working with us to help the Shire engage with the community through the cemeteries. It's been a pleasure working with you and the rest of the team. We noted your feedback about the headstone survey, and we will ensure we communicate the benefits to our potential customers. 5 stars rating is like a pat on the back for everyone in the Chronicle team, and we do not take it for granted. We will always try to keep it up and improve. Let us know if you ever need anything else! Stay warm, - Chronicle team

The ease of working with Chronicle is extremely beneficial. We are able to assign new managers to make edits or add information without significant training. The price point of the software makes it an attractive option for our cemetery of 6,000 plots. I highly recommend considering Chronicle.

There are some glitches in the software that the Chronicle team is quick to resolve. Such as the searches not working quickly. There is not much to dislike about this product.

Hi Matthew, thank you very much for your kind review. It's our pleasure to be working with you and your team in digitizing St. Vincent de Paul Catholic Parish cemetery. We hope to always improve our product and services to get 5 stars, so we will continue to give our best. Best regards,

The search functions and that all documents can be stored for easy access

Some confusion in the adding or editing information

Hi Joe, Thank you for filling out the review for us! We are glad that you and the Trust found Chronicle useful. We also have received feedback from you and want to let you know that we heard you. We will try our best to accommodate requests and improve our software and services. We will be in touch, and we hope those 4-star ratings can turn into 5 stars. Have a happy holiday, - Chronicle team

The mapping feature and ability to locate individual graves and information about burials. Improvements and additional features are being made to the software.

Setting up the map overlay. The older graves are not all in straight line. Some of the graves don't show their correct location. We have many burials where the location of the grave is unknown. I cannot edit or change details about these graves. One suggestion that was not implemented was where the section was known, but not the location within the section of the cemetery was not known, a pin could be located within the relevant section of the cemetery to show unknown graves within that section.

Hi Trevor, Thank you for your feedback and the support to Chronicle while we keep building and improving our software features and functionalities. We heard and valued your input. We will be in touch, and you will be the first to know when the feature is here! Warm regards, - Chronicle team

Helping with restoring order to our records and mapping was the most important thing I was looking for and Chronicles rip is able to do this. When I began, we had n no system in place and I had never done anything like this before. I had no idea what to do. I am thankful that I looked for help and that I found Chrnicles.There real

I did not know enough about any software or computer entry to be very competent at this but the support is quick to help. It has taken me 8 months to understand how easy they have made this job. I was the only "con" in using this software.

Hi Julie, Thank you so much for your review. It's really meaningful to us to see our work reflected in the 5 stars review from our customer, and we will try our best to keep it. Let us know if you have questions or need more assistance. We're ready to take more nightmares out of cemetery management! Have a good day,

It will offer a one-stop location for users to search grave locations, ancestral searches, a streamlined approach to purchasing burial sites, and organize the processes for our non-profit volunteers.

Because of the location of the developer I miss the face-to-face interaction, but mostly the ability to immediately contact someone by telephone.

Hi Scott, Thank you for filling out the review for us! We are glad that you found Chronicle useful. To answer regarding the immediate contact support (for the US timezone), we are excited to let you know that next month, we will have a dedicated support team for the North America region! Hopefully, this will help you better in your journey with Chronicle and improve the 4-star rating to a 5-star rating. Happy holiday, - Chronicle team

As a small cemetery with a variation of records, it has been difficult for both parties to migrate all the data accurately. With cooperation from Chronicle our volunteer Trust members are gradually working through the data entries, negotiating better methods of entry and presentation, and looking forward to having a very useful program.

Initial integration of data was difficult, more due to our presentation of information. The date system is limited, as it will only publish full dates, ie, day:month:year. However, many of our dates only have the 'year' of birth and or death. Mapping of vertical Niche walls needs needs a better design, this is a work in progress.

Ease of use, accuracy of maps, ability to update and correct information.

Our existing business processes were old manual records. We still need to integrate that information into the software.

Hi Christopher, Thank you for your kind feedback. It's been our pleasure working together with you and your team. We're happy to see the 5 stars. They mean a lot to us and we're going to do our best to keep it. What you wrote in the "Cons" is very common in cemetery management, and that's why we're here, so let us know if you need help regarding the integration with your old manual records. Sincerely, Chronicle team

Organization of the information in a format that is readily assessible and readable.

A screen capture of the map showing the plot numbers that can be printed out.

Hi Kenton, Thank you very much for your review. It's been a pleasure working with you and your team. We're happy to see those 5 stars and we hope we can continue to improve our service and product. For your Cons regarding the screen capture function, it is actually already possible in Chronicle. After selecting any plot or interment, on the left panel you can click "PDF Report" to create a printable map identifying the location and listing the interments. Our team will reach out to you personally to help you with it. If you needs other assistance, feel free to let us know. Have a good day,

I love the ease of use and the great rates

I wish an app could be made to get from the app store to help with the issue mentioned with the search feature

Dear Amy, Thank you for giving us feedback. Your review means a lot to us. We will use this as an opportunity to improve our services in the future. We are glad that you found Chronicle useful. If there's anything else we can support you with, please reach out to us. Have a happy holiday season, - Chronicle team