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Covetrus vRxPro
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Prescription management software for veterinary clinics
Table of Contents
Covetrus vRxPro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Covetrus vRxPro overview
What is Covetrus vRxPro?
Covetrus vRxPro is a veterinary tool with key features that include prescription processing, patient records management, client management, and more.
Key benefits of using Covetrus vRxPro
• Reduce administrative workload and free up staff for higher-value tasks
• Improve client compliance and satisfaction with easy ordering, home delivery, and automated reminders
• Strengthen client loyalty through a practice-branded pharmacy experience and free client marketing to keep your storefront top-of-mind<br/><br/>• Drive practice growth with data insights and a competitive online offering<br/><br/>• Save time with a platform that is constantly innovating for its customers by offering continuous enhancements to make customization easier
Who uses Covetrus vRxPro?
By industry, Covetrus vRxPro reviewers are most commonly professionals in veterinary (95%). The most frequent use case for Covetrus vRxPro cited by reviewers is veterinary (88% of reviewers).
Starting price
Alternatives
with better value for money
Pros & Cons
Navigation
Onboarding
Connectivity
Responsiveness
Glitches
Competition
Covetrus vRxPro’s user interface
Covetrus vRxPro pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.3
Ease of use
4.2
Customer support
4.3
Reviews sentiment
What do users say about Covetrus vRxPro?
Reviewers indicate Covetrus vRxPro streamlines prescription and order management, allowing clients to easily order medications online and receive timely reminders. They appreciate its integration with practice management software, which helps keep records updated and reduces staff workload. Most find it user friendly and easy to learn, with training resources and support available for onboarding new staff. They say the approval process is straightforward and email notifications help keep clients informed.
Some report issues with customer support, noting long wait times and inconsistent responsiveness. They mention occasional glitches, lag, and difficulties with order tracking, backorders, and communication about shipping delays.
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Who uses Covetrus vRxPro?
Based on 196 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Covetrus vRxPro's key features
GetApp's analysis of 49 verified user reviews collected between July 2021 and December 2024 identifies Covetrus vRxPro's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Covetrus vRxPro's prescription processing capabilities. They highlight the ease of submitting and approving prescriptions, and the convenience for clients to pay online. Users report that the system is straightforward and integrates well with their workflow. However, they mention slow processing and shipping times compared to other services. They find it helpful that prescriptions are well laid out and easy to manage, though they wish for better communication regarding product availability and the ability to remove renewals. Of the 25 Covetrus vRxPro users who gave detailed accounts of their use of Prescription Processing, 100% rated this feature as important or highly important.
Terry G.
Office Manager
Jenn W.
Practice Manager
Reviewers indicate that Covetrus vRxPro's patient records management is valuable for its integration with EMR systems like Avimark and Cornerstone. They appreciate the automatic updates to patient records when prescriptions are approved, which saves time and reduces errors. Users find it helpful that medication orders are pushed into the EMR, though they mention occasional issues with writebacks. They also value the ability to see detailed prescription histories directly in the patient records. Of the 23 Covetrus vRxPro users who gave detailed accounts of their use of Patient Records Management, 91% rated this feature as important or highly important.
See related user reviews
Catherine K.
Nurse Manager
Monica L.
Practice Manager
Users report that Covetrus vRxPro's client management capabilities are user-friendly and efficient. They appreciate the ability to assist clients directly and the integration with practice management systems like Cornerstone. Reviewers highlight the helpful customer service, though they note difficulties in combining duplicate accounts and updating client information. They find it easy to keep records of clients and pets, and value the clear communication of next steps for clients. Of the 16 Covetrus vRxPro users who gave detailed accounts of their use of Client Management, 88% rated this feature as important or highly important.
See related user reviews
Clint B.
Assistant
Andrea F.
Business and ops manager
All Covetrus vRxPro features
Features rating:
Covetrus vRxPro alternatives
Covetrus vRxPro
Starting from
No pricing info
DaySmart Vet
Starting from
116
Per month
ChiroTouch
Starting from
159
Per month
bestPT
Starting from
99
Per month
Covetrus vRxPro integrations (6)
Integrations rated by users
We looked at 196 user reviews to identify which products are mentioned as Covetrus vRxPro integrations and how users feel about them.
Integration rating: 4.7 (3)
“We felt having the same company driving the software would provide integration benefits”
Jane B.
Communication and Client Experience Manager
Integration rating: 5.0 (3)
Integration rating: 5.0 (2)
Covetrus vRxPro customer support
What do users say about Covetrus vRxPro customer support?
Customer support rating:
We analyzed 32 verified user reviews to identify positive and negative aspects of Covetrus vRxPro customer support.
A fair number of users say customer service is prompt, helpful, and resolves issues effectively when they arise.
A number of users report long hold times, difficulty reaching support, and inconsistent helpfulness or empathy from customer service.
Support options
Training options
To see what individual users say about Covetrus vRxPro's customer support, check out the review snippets below.
“The integration with Cormerstone was the primary reason we started using Covetrus; excellent customer service is why we stayed”
Anne S.
Office Manager
“Very easy to learn, customer service is always prompt and helpful, products offered through the platform are competitively priced.”
Alison G.
Receptionist
“Wait times for customer support were sometimes over 30 minutes, and online chat was seldom available.at the end of 2023.”
Lauren A.
HM
Covetrus vRxPro FAQs
Covetrus vRxPro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is Covetrus vRxPro used for?
Covetrus vRxPro is a complete, practice-branded online pharmacy solution that helps veterinary teams streamline prescription management, improve compliance, and deliver a seamless client experience. By combining powerful integrations with practice management systems, an extensive product catalog, and modern digital features, vRxPro ensures pets get the medications and products they need - while practices save time and strengthen client loyalty. Key Features & Capabilities • Seamless PIMS Integration: Syncs directly with leading practice management systems, making it easy to access patient records, approve prescriptions, and track refill histories without duplicating work. • Practice-Branded Online Pharmacy powered by Covetrus: Provide clients with a trusted, clinic-branded pharmacy portal where they can request prescriptions for your approval and order products directly from your store. • Extensive Product Catalog: Access more than 10,000 veterinarian-recommended products, from preventives to compounded medications, ensuring practices can meet a wide range of patient needs. • Home Delivery & Autoship: Medications and supplies ship directly to clients’ homes, with options for autoship and automated reminders that keep pets on schedule and improve compliance. • Efficiency & Time Savings: Streamlines prescription approvals, renewals, and refills, reducing administrative burden and giving staff more time for patient care. • Reporting & Analytics: Real-time insights into prescription trends, client purchasing behavior, and compliance directly in the platform to help drive smarter practice decisions. • Client Loyalty & Competitive Edge: Keep revenue in-house by offering a convenient, professional online pharmacy, powered by Covetrus, that helps practices compete with external retailers. • Reliable Fulfillment & Support: Backed by high fulfillment rates and responsive customer service, with most orders shipped the next business day. Benefits for Practices • Reduce administrative workload and free up staff for higher-value tasks • Improve client compliance and satisfaction with easy ordering, home delivery, and automated reminders • Strengthen client loyalty through a practice-branded pharmacy experience and free client marketing to keep your storefront top-of-mind • Drive practice growth with data insights and a competitive online offering • Save time with a platform that is constantly innovating for its customers by offering continuous enhancements to make customization easier
Q. What languages does Covetrus vRxPro support?
Covetrus vRxPro supports the following languages:
English
Q. Does Covetrus vRxPro offer an API?
Yes, Covetrus vRxPro has an API available for use.
Q. What other apps does Covetrus vRxPro integrate with?
Covetrus vRxPro integrates with the following applications:
Covetrus Avimark, Covetrus Pulse, RoboVet, RxWorks, Rapport
Q. What level of support does Covetrus vRxPro offer?
Covetrus vRxPro offers the following support options:
Chat, Email/Help Desk, Phone Support
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