Shop Boss Pricing, Features, Reviews & Alternatives

Shop Boss

Web-Based Auto Repair Shop Management

4.75/5 (12 reviews)

Shop Boss overview

What is Shop Boss?

Are you ready to take your shop to the next level? Managing an Independent Auto Repair Shop should not be difficult, but often times it is. While we cant help with employee hassles, payroll taxes, supplier issues and the like, we can help you manage your work load, shop flow and help you get the most out of each Repair Order. Shop Boss Pro can help you manage your shop with one of the most comprehensive shop management tools available! When it comes to Auto Repair Shop Software, Shop Boss Pro is the leading edge.
www.shopbosspro.com

Pricing

Starting from
$109/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

B@2681e08
Shop Boss screenshot: Work In ProcessShop Boss Pro - The BasicsShop Boss screenshot: Repair OrderShop Boss screenshot: Labor and Parts Guide
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Shop Boss user reviews

Excellent
9

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.9
  5.0
Michael W.

User Friendly - Feature Heavy - Great Product

Used daily for 2+ years
Reviewed 2021-04-19
Review Source: Capterra

I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things. We are just a little different than most of our competitors. Shopboss is open to our suggestions and unique requests so that their software specifically fits our business model. I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us.

Pros
The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately. The work flow is simple and makes logical sense walking the customer through the intake process. They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast. New features are constantly being released and improving the overall quality of the product.

Cons
There isnt much bad to say about their product. They have experienced some growing pains as they expanded their customer base that effected service slightly. They have since corrected these issues. There are difficulties when working with a completely web based system but the benefits greatly exceed the cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robert J C.

Excellent Shop Management software at a very affordable price point.

Reviewed 2012-02-02
Review Source: Capterra

If you have a small to medium shop and are looking for a simple and yet powerful tool to be able to manage your vehicle work flow and be able to access from anywhere anytime, it simply cannot be beat.

Pros
Very quick to get up and running. I was able to log in and instantly start entering customers, making invoices. The internet based log in is a huge plus as I can take paper work home and log in to finish up RO's. I run a custom high performance BMW shop and had some unique needs and I was able to enter support requests and was amazed when within the hour I was called by the technical support team to review my needs and they where able to implement changes to the software immediately. When you can communicate directly with the software developer on call, that is a huge plus. One feature I really enjoy is the ability to send my customers updates to their RO via email or text and even upload pictures with the invoice so customers can see exactly what is happening with their vehicle. For a shop that deals exclusively with custom workmanship, my customers really enjoy this feature. Overall I have been very impressed by this software and for the small shop owner it works excellent.

Cons
This is basically a 'Front End' based software and does not really focus on financial management. To fully implement the financial side of things you will need to use Quick Books. At the same time this keeps it simple. Quick Books is also the most recognized small business financial management tool available, so the fact the software integrates with Quick Books is a plus. Their have been some minor developmental issues, but as said above the tech support is awesome and they will generally resolve any issues on the fly within a short amount of time, sometimes within the hour. Not really any cons to this software at all.

Rating breakdown

Ease of use
Customer support

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Alexandra D.

ShopBoss Review

Used occasionally for 6-12 months
Reviewed 2020-01-14
Review Source: Capterra

We decided Shop Boss took a lot of additional time trying to get everything typed up but other than that it was a great program.

Pros
The software was easy to navigate. Its functionality was great with its color coding.

Cons
We did not like writing in our labor descriptions or parts descriptions. We found that in order to re read what you wrote you would have to save it, look on the main page of thE repair order then go back in and scroll through the line that you type the description and find where the spot to edit. In that line only 10 words or so would fit so you had to use the arrows to get through the entire description.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jennifer H.

Shop Boss Pro is a MUST HAVE!

Used daily for 2+ years
Reviewed 2016-08-16
Review Source: Capterra

There are so many things we love about Shop Boss. Most importantly it is extremely user friendly. It takes time and money to train employees on software. If you can navigate around the internet, you can effectively use Shop Boss!

Pros
User friendly, ability to access online (nice for us to check in while on vacation), quality, constantly adding new features to keep up with the technological changes, excellent price point. We also appreciate the customer service, often times the owner, Chris is the one to directly contact us to answer and questions we have or customize the software to fit our needs. Shop Boss has excellent reports that give us an instant snap shot of where our business is financially at any given time.

Cons
None, if ever there is a concern it is addressed immediately!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robin G.

Automotive Business Game Changer

Used daily for 2+ years
Reviewed 2016-08-16
Review Source: Capterra

When we started with SBP nearly 3 years ago my crew didn't see the need to move from our carbon paper based tickets, hand written estimates, and "I think we need" inventories. After we fully implemented the software everyone couldn't believe the hundreds of steps it saved us each day, and the value of the historical data it provided us. Since we started our little shop has had over 16,000 repair orders. I cannot even imagine doing all this on paper again.

Pros
Ease of use, responsiveness to our needs for assistance or feature improvements.

Cons
I haven't had time to implement so many of the most powerful features yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Shop Boss pricing

Starting from
$109/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Pricing is per month with no contract term.

Shop Boss features

Alerts/Notifications
Billing & Invoicing
Customer Database
Inventory Management
Quotes/Estimates
Scheduling

API (237 other apps)
Access Controls/Permissions (160 other apps)
Activity Dashboard (264 other apps)
Activity Tracking (151 other apps)
Customizable Reports (172 other apps)
Data Import/Export (214 other apps)
Document Management (211 other apps)
Electronic Payments (153 other apps)
Invoice Management (174 other apps)
Mobile Access (157 other apps)
Reporting & Statistics (299 other apps)
Reporting/Analytics (200 other apps)
Search/Filter (200 other apps)
Third Party Integrations (217 other apps)

Videos and tutorials

Additional information for Shop Boss

Key features of Shop Boss

  • Vehicle Issue Driven
  • Accounts Receivable
  • Complete Vehicle History
  • Text and Email Updates
  • Web-Based - use from home
  • Excellent Reports
  • VIN Explosion
  • Zip Code Explosion
View All Features

Benefits

Text and Email Updates! Send text message and email updates directly to your customers. Message includes a link to view the Repair Order online for approval!

Add Photos to the Repair Order! Customer can view photos online. Build customer confidence.

Vehicle Issue Driven - What is a Vehicle Issue driven Repair Order? Simply put, each problem or concern that brings a customer to your shop is separated on the repair order. Then, the parts and labor that are used to correct that problem are grouped with the concern. This creates two main advantages.

* Helps the shop make sure that all customer concerns are addressed by the shop. There is nothing worse than finding a forgotten repair when the customer comes to pickup their vehicle.
* The customer is able to see exactly what was done to correct the concern, without having to read the entire list of parts and labor and guess which ones fixed the problem.

Complete Vehicle History - Vehicle Repair History is the heart of any Shop Management Software. History provides you with all the relevant details of any repair work done in your shop for any vehicle. Shop Boss Pro is no exception.

With the ability to search for vehicle history by VIN, License Number, Last Name, or Vehicle Description, Shop Boss Pro offers both a quick glance at prior repair work, as well as detailed information at the click of a mouse. Even if an owner sells their vehicle and it finds it's way back to your shop, you still have all the history information based on license number or VIN.

Account Tracking - While Shop Boss Pro does not aim to be a full accounting software package (Quickbooks does a great job and is widely used), we believe that tracking who owes you money is an essential part of managing your shop. So we have included an accounts receivable tracking program. For your commercial accounts, you can post full or partial payments, as well as generate statements for collections.

VIN Explosion - Enter your customers VIN number and Shop Boss Pro will decode and fill in the year, make, model and engine for you. This reduces the chance of data input errors, and improves the speed of entering the information.

Zip Code Explosion - Similar to VIN explosion, but completes the City, State when you enter the correct Zip code. Updated monthly to ensure accuracy.

Inventory Management - As with any Shop Management Software, Shop Boss Pro will let you enter, track and sell from your own parts inventory, and you can add a part to your repair order without having to enter it as inventory first. However Shop Boss Pro takes it a step further.

Let's say you have a general repair shop or a brake specialty shop. You don't inventory brake pads, but you see the same type of vehicle often. Our system includes a Parts Registry that keeps a separate record of each part you add to a vehicle, whether you inventory it or not. This way, you have a searchable database of parts that you use, but don't necessarily keep in stock.