The boys at sortscape are super easy to get in contact with, if you have issues they will address them straight away and are willing to take time to teach you how to use the program more effectively.
Find it fairly seamless and quick, easy to use, stores a lot of information about site history which is useful. The Sortscape product support has also been excellent and quick.
Sortscape has been a lifesaver for my business. It keeps track of all my ongoing jobs, creates a nice tidy database of all my clients, it keeps track of all previous visits (Date,work done + more).
Tasks no longer slip through the net or take up all my memory as they are logged in once and there until completed with reminders along the way.
There is really not much to say about it on the negative side, once you get used to using it, it becomes a crucial part of the business and saves a lot of time scheduling.
When i had staff they were able to leave notes for each job that you could see in the office and after they completed jobs they could leave issues that get addressed next visit.