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Business management software for the field service industry

(1)

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Successware Pricing, Features, Reviews and Alternatives

Successware FAQs

Q. What type of pricing plans does Successware offer?

Successware has the following pricing plans:
Starting from: $190.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Successware?

Successware has the following typical customers:
Mid Size Business, Small Business


Q. What languages does Successware support?

Successware supports the following languages:
English


Q. Does Successware support mobile devices?

Successware supports the following devices:
Android, iPad, iPhone


Q. Does Successware offer an API?

No, Successware does not have an API available.


Q. What other apps does Successware integrate with?

Successware integrates with the following applications:
QuickBooks Payroll, Dropbox Business, CompanyCam, Podium


Q. What level of support does Successware offer?

Successware offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base

Successware product overview

Price starts from

190

Per month

What is Successware?

Successware is a business management software designed to help electrical, plumbing, HVAC, and roofing professionals manage booking, accounting, sales, marketing, and other operations. The customer relationship management (CRM) module enables home service contractors to collect customer data including address, phone number, equipment age and condition, membership status, and repair history.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Email/Help Desk
Knowledge Base

Training options

In Person
Webinars
Documentation
Live Online
Videos

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Starting from

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Why am I seeing this?

Successware pricing information

Value for money

4.0

/5

78

Starting from

190

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Successware features

Functionality

3.8

/5

78

Total features

68

9 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Third-Party Integrations
Inventory Management
Data Import/Export
Alerts/Notifications
Billing & Invoicing
Customizable Reports

Functionality contenders

Successware users reviews

Overall Rating

4.1

/5

78

Positive reviews

79

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.77/10
Rating distribution

5

4

3

2

1

36

26

10

3

3

Pros
I am a CPA working for a Plumbing/Heating company and like that the accounting package is very robust and secure. Having come from a QuickBooks environment this is far more advanced and professional.
Love the ability for the employees in the field and in the office to share and enter data.
I have been using this software for my company's service-based business, and I can confidently say that it helps lots to manage my operations.
Cons
Complicated, Difficult, UNuser-Friendly, Poor and Insufficient Training.
And the guilt I feel about not using everything it has to offer.
Not sure what the problem is. I am hardwired into the computer.
JM
AvatarImg

Judi M.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Try it you will love it!

Reviewed 5 years ago

Prior to Successware21 we were hybrid QuickBooks and paper. Very small company struggling to get it together. Successware21 made it possible to achieve the business success we risen to...could never have done it. CPA complains occasionally but he understands my joy is with the front end of the system....would never ever go back or to another software program. Aint broke not changing.

Pros

Almost intuitive software. Adore spell check! After 16 years using the historical data is amazing. Can find answers before clients even know how to ask. Have work history for years of reference. Can roll all the location history over to new owners of properties. Easy to edit and make changes.

Cons

I have to manually move jobs on the dispatch board job by job...I'd like to be able to highlight and move jobs not done for the day to next day so I don't lose them 'in the past' and wonder did we get that job done. Technicians have difficulty understanding the difference between a job number and a call number...but that's an education issue.

Vendor response

Judi, Thank you so much for such a wonderful review! We love and appreciate our customers. We want to thank you for your continued business all these years!

DK
AvatarImg

Devry K.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SuccessWare Fan

Reviewed 5 years ago

SuccessWare allows us to run all aspects of our business in one central location. It is the centralized mother ship of our company. It is so convenient to have everything in one place.

Pros

I really enjoy the enormity of the software program and that is all inclusive to every aspect of our industry.

Cons

I don't think there is anything that I personally don't like about SuccessWare. What I think some companies find is that due to the enormity of the program and the way that everything flows together if they don't stick with it or are not confident in their training it can be very easy to become frustrated. So the very thing that I love most about the program is also what I feel people find the most...

JF
AvatarImg

JC F.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Plenty of data, just tricky to use

Reviewed 5 years ago

Overall the experience has been good. Given the other big names that are out there that do the same thing, we are still with SW21. What the other platforms offer in simplicity, they lack in hard data.

Pros

The options for accounting, data etc are almost limitless. There is a report or tool for just about anything. It offers deeper levels of data to ensure accuracy.

Cons

It sort of feels like working in DOS. The software itself has a high learning curve and can be hard to train new people on given its complexity. There are some QoL changes that would greatly increase the usability of the program, especially from the inventory management side of things.

DW
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Debbie W.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SW Feedback

Reviewed 5 years ago

I implemented SW at my last place of employment and set up financials at my current position. I feel SW is very user friendly and is very helpful for inside staff and the field staff as well.

Pros

I like the accounting , call taking and ispatch features.

Cons

Running Reports to retrieve information. It may be a matter of training and taking the time to learn. I have attended the training class in Phoenix, but have not been able to implement other than a few items since I have returned.

VV
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Vaibhav V.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Empowering Business Management Solution

Reviewed a year ago

Successware Software is a perfect solution for service-based businesses. Its very easy to use and provides powerful features like scheduling and dispatching capabilities, streamlined invoicing processes, powerful reporting and analytics tools, etc. I wholeheartedly recommend Successware Software to any service business looking to streamline operations, enhance customer service, and drive growth and profitability.

Pros

I have been using this software for my company's service-based business, and I can confidently say that it helps lots to manage my operations. The software allows me to effortlessly create and manage appointments, assign jobs to technicians, and track their progress in real-time.

Cons

I face some minor issues on Purchase Order and Exports Reports but it was quickly solved by the support team.

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