Time To Pet Reviews

When I started looking at various software, I wanted the text update capability as that's what our clients really like! TTP has that and I, as the administrator, always see the updates and responses. I also really like that client's can't reach out directly to our IC's (users). Although one of the best features is how it links all scheduled services to invoices; both for client's and for users....

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The cons of TTP may be more on my end than theirs. We were already so busy when we switched over. It took a long time to input all the data and client information. They started an Academy to help showcase and explain very important topics and features. Honestly, I just haven't had any spare time to take advantage of it. This is another reason to start using it before you are already insanely...

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Thanks for the great feedback!

TTP is already very comprehensive and includes everything you need to run your business, but they are constantly improving and adding new features throughout the year.

The built-in WYSIWYG editors are not great for making eye-popping emails. I’d like to see HTML/CSS capabilities in the future.

Thank you for the great review - we appreciate your support Breanne!

I like that it is intended to make scheduling easier for pet care professionals. I also like that it keeps a good database of client information that is always accessible when out in the field.

It crashes A LOT and customer service is not that easy to deal with. I have grown frustrated with this software and went back to using a different platform that is much more user intuitive.

TimetoPet is an awesome app. We are a medium size pet sitting and dog walking company servicing over 2k clients with over 40 staff. We could not provide our clients with the level of service we provide if it were not for TTP. Our clients comment positively about every aspect of the experience with this product from the 'report card' they receive after every visit to scheduling their services through their computer or their phone.

The only improvement i would encourage is a more robust self serve reporting feature. But I like reports and analytics more than most folks, so it could be just me.

Thank you for the great review!

TTP is a highly innovative pet sitting software that helps me run the day to day operations of a mid-size pet sitting company. With staff and quite a few clients, this software ensures nothing is ever missed and that our clients enjoy an app for themselves as well.

Due to the sheer number of customizations, the program can be daunting at first. However, it is completely worth the time to learn it. I had to think outside the box a bit to ensure the program could be tailored to the specific needs of my company which can be scary at first. TTP has never let me down and I've always been able to use the features and options to tailor the program to be exactly what I need. While there are a lot of documents explaining how to do things, more video instruction would be helpful however TTP's customer service is the absolute BEST. If you can't figure it out or can't find the answer you're looking for, their team is always knowledgeable and quick to respond.

Thanks for the great review, Vanessa. We appreciate your support!

Easy to use and navigate and it saves me hours of sit down admin time.

If I have to pick something it would be to be able to attach videos to visit report and to have all features available to Australia. In saying that, these things really make no major impact on the excellence of the software.

Thank you for the awesome review! We appreciate your support Vicki!

Time to Pet was easy to set up and the learning curve did not take me long. I am not a tech person so the tutorials helped to ease any anxiety. Their customer service is always very timely and supportive.

I have been using this software for over 4 years and so far I do not have anything that I like "least".

Thanks for the awesome review, Kim! We appreciate your support!

They have thought through exactly what a pet sitting business would need to function the best--and continue to do so. I have said from the beginning that it must be a team of people who have run a pet sitting business or been a pet sitter before to intuit exactly what we need in the business. Scheduling with small, precise windows, report customization options, and the client communication (whether it's push notifications, emails, or the chat area) are the top things we love about Time To Pet.

There's always areas to add on to, but I think for the cost, it's fantastic and they are always adding. My main desire would be to have an easier way to share the calendar with sitters so they can see who else is working and can switch shifts if they want.

Thanks for the awesome review - we appreciate the support!

The ease of use for our clients and all the features for our clients. They can see the exact route their dog takes on the walk, they can easily message with their walker or management, they can schedule walks right from their phone, and can even pay their bill on the go.

Invoicing has been a huge improvement over our other dog walking software. Like HUGE. The only improvement I’d like to see if visits automatically showing up on the correct invoice based on the month. In the beginning we had multiple invoices for clients each month because the services aren’t automatically placed on the correct invoice. TTP said they are working on this though.

Thanks for the great review!

We love that this software fits EVERY single need we have as pet sitters/dog walkers. Its impossible to pick just one thing that we love.

I would love if clients could rate a "reservation" on a 1-5 star scale as another industry software does.

Thanks for the great review - we appreciate the support!

Integrating TTP into our existing business model was fairly seamless. Their customer support is always helpful and prompt. The automation features have cut my admin time in half. The client portal is the best I've seen for pet sitting software.

It's a bit difficult for some of our users to figure out initially and it's geared slightly more toward companies with employees rather than contractors.

Thanks for the great review, we appreciate the support!

The ease and speed of use for our customers and the office staff is unmatched.

The software has so many features which make it flexible to set up for different ways of running your business but this leaves some features needing more development and others which are overdeveloped and never used. Reporting can be improved and simplified as could the mass emailer.

Hi Tony - thanks for the review. We appreciate it!

I love having client information on the go while out in the field completing services. I love the GPS tracking feature because it gives me peace of mind that employees are on the job and with timestamps and in software photo taking we can reassure clients their pet(s) are being cared for.

I wish we could schedule two team members for the same event without having to book a service for each team member separately.

Thanks for the awesome review and for your support!

This software is easy to use for the staff and for the clients. The customer support is 100% above par for a US based company. They really care about the end results and processes for their clients. I would refer them for life!

A little confusion for customer's booking multiple day appointments but easy to overcome and TimeToPet will be very responsive when you ask for a hand.

Thank you for the incredibly thoughtful review. We really appreciate the support!

The software is very modern and up to date. It is very intuitive which makes training new staff easy. The schedular has a great calendar with drag and drop capability. Everything is integrated so nothing falls through the cracks. Our customers have also enjoyed using the software. The software encourages customers to leave tips when making payments. Where we weren't getting many tips before we now get lots of tips. The software has more than paid for itself just in tips!

Since we pay our employees by the hour including travel time between visits we would like to see the tracking of travel time integrated more automatically into the software.

Thank you for the great review! We appreciate the support.

My customers use it and love it! There's something for everyone: email capture for those who prefer email for simple email communications, a customer portal for the online users, and a smartphone app for the trendiest of our clients who want instant access. Our walkers/pet sitters love it! The smartphone app puts client information at their fingertips and gives them instant access to GPS for directions...

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Applying a single check to multiple invoices could be more straightforward. If not caught immediately, errors resulting from improper data entry must be corrected in both TTP and QuickBooks. TTP Support has acknowledged the issue and plans to address it in a future release. Data extracts are limited to what is predefined by TTP. I would love the ability to query data directly into Excel to build...

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Thank you for the feedback Amy - we appreciate it!

It is VERY customizable and allows users to create profile questions and fields, and determine which are mandatory for new clients to answer. Searching and pulling reports is very easy, and our pet sitters love having access to all of their clients on the app, which is amazing! The conversation feature is great as well, and allows us in the office to be included in conversations between pet sitters and clients, and chime in where needed. Can easily see where keys are located, and even has fun features like pet birthday reports, so we can reach out to clients to wish their pets happy birthday. Many clients choose to keep their credit card on file, and running charges is quick and easy.

Once you set up a template, you can bulk edit most of the details in it, except for the frequency. For example, if someone gets walks Mondays and Wednesdays, and decides to add Tuesdays, I can't open the original template and just check "Tuesday" to add it to the template. I have to create a new service for just that one day. I don't like that I can't require credit cards on file for just NEW clients, it's either all clients or none.

Thank you for the great feedback Beth - we appreciate it!

We LOVE Time to Pet. We implemented this software in 2016 and it literally changed the entire way we do business. We tried a few other pet care software systems before TTP, and there was really no comparison. Not to mention the team is really incredible, helpful, and attentive to everyone's needs.

There isn't much, honestly. Anything we've "needed" or have been lacking in the software, TTP has been extremely quick to take it into consideration and made adaptations to our needs, or help us understand how we can make the software better work for our systems.

Thank you for the great review - we appreciate your support Brittany!

One of the first priorities when I set up MGB Pet Sitters, LLC was to research, test, try-out free, and decide on a scheduling program. I'm not a high tech person so it had to be easy to install, set-up, and use. I tried four programs. Time to Pet met all my expectations. TTP has grown with the industry; updates are helpful and increase our effectiveness in customer service. The best reason to by Time to Pet is the company leadership and support staff. When you send a question or problem the answer is promised in one day but usually arrives within a few hours. And the answer is always on point. I'm happy to recommend this software to everyone in the pet care business.

Any issues I had have been addressed. The knowledge base articles have helped me with a few things I did not understand.

Hi Mark - thanks for the great feedback. We appreciate it!

Having everything in one place (pet info, client info, scheduling, invoices, payment processing) has changed everything for us since we switched from all Google based products. We love that the clients have the ability to see their schedule and update their info on their own. It's also great to be able to determine how much transparency the owners actually have with different feature options for their...

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It's hard to think of any! I suppose I would say the relay messaging. It would be great for there to be a way that a client's response went to only the people who sent the original message, rather than the listed team members for that pup in their profile. But truly, that's not a common issue.

Thank you Heather!

Client portal. It easily allows all client communication in one spot

Not really geared towards pet boarding. I like the walking and pet sitting features, but if you board pets, it’s not easy to use

Thanks for the review!

Invoicing made easy a great software where everything is in one place.

Scheduling can be difficult. Trouble making templates Payment feature need more clarification I don’t use y’all’s payment in software and probably should

Thanks for the review!

Time to Pet makes managing my pet care business a breeze. I am able to see what my employees are doing without having to micromanage them. I am able to stay connected with my clients and they are able to stay connected with my employees without my employees having to share their personal phone numbers. Time to Pet gives EVERYONE peace of mind. The reporting helps me see how the company is doing too. Customer service is top notch.

The price is the only con and obviously, I think it is worth it.

Thanks for the review and the support!

No pros were added to this review

No cons were added to this review

Thanks for the feedback! Glad Time To Pet is working out so well for you, your team and your clients!

How easy it is to schedule clients, the fact that our conversations with our clients are saved, how easy it is to generate pay stubs, user friendly for the clients to schedule their own services.

Not being able to add more than 1 picture at a time when completing the assignment. I send the clients approx. 8-10 pictures each visit and it would be a lot easier and quicker if we could just click on all the pictures we want to attach instead of having to attach one at a time. When a client pays through Stripe it would be nice if the authorization code was included in the payment box.

Thank you for the feedback Bonnie. We will let you know as soon as we updates on your suggestions!