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Tradify Reviews

Tradify

Powerful job management software for electricians & plumbers

4.64/5 (101 reviews)
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Pros
  • Customer support has been fantastic our representative has been able to help us out with any requests and questions we had and has gone above and beyond to support us since we have been using Tradify.Andrew G.Read the full review
  • Ve been using Tradify for about a year and love it. The interfaces are very user friendly and took me very little time to figure out most features.Liam G.Read the full review
  • Easy to use, quick to learn, well it was for me. Great for getting work progressed and engineers right information straight their smartphones.Graham V.Read the full review
Cons
  • No jobs are lost or missed and the seamless integration with MYOB means no double entries, all the customers/jobs/materials is done on Tradify and MYOB is purely for accounting where it excels.Ido H.Read the full review
  • The only thing that I would change if you are midway through a quote and you have to restart it and loose photos due to a mobile device updating etc.Verified ReviewerRead the full review
  • Took no time to change for my old on line job system. I have sub contractors that use a paper based system and they are always later with wrong information.Brad J.Read the full review
Overall rating
4.6
/5
97%
positive reviews
99%
recommended this to a friend or a colleague
Brendan Dorrington

Tradify is the backbone of our business!

Used daily for 1-2 years
Reviewed 2016-08-29
Review Source: Capterra

West Coast Refrigeration is a trade business that previous used Simpro and were converted once we found Tradify due to its ease of use, affordability, mobile functionality and outstanding customer support!

Pros
We cant fault this software as its built perfectly for our trade business and ensures that our field technicians can report their time and materials directly to the job and our office team are so much faster on invoicing customers! Its in real time and as we dont need a direct GPS tracker, we can still use this software to locate staff fast and effectively! I love that you can convert purchase orders straight to bills and allocate materials to the job so our office can cross check and this also makes a easier process for stock ordering and stock-take yearly! Also love that you can save attachments straight from emails on our iphones to jobs and customer profiles. We are also using iAuditor which talks directly with Tradify for our WHS Safety Requirements- this is a huge bonus!!

Cons
Would like to be able to customise our invoices a bit more but the new release is much better than previous.

Response from Tradify


Thanks Brendan! Customisable invoices are on their way with the new Tradify 2.0 release.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kim Riley

Tradify has revolutionised our business

Used daily for 1-2 years
Reviewed 2016-07-08
Review Source: Capterra

We came across Tradify after searching for a job management system for 4 or 5 years. Before Tradify we had a collection of different elaborate spreadsheets that had evolved over the years but they required so much time and effort for all of my staff to use and be trained in. We even went down the road of purchasing a custom made job management system, and after 18 months had paid all our money and were never delivered the system, so to have something like Tradify is amazing.

Pros
It is an amazing platform that lets you really fit the system to your own company's needs, it is also great that all our information is accessed through one system and it is very easy to train people to use the system as it design and functionality is very intuitive. Tradify is also very proactive in improving the software and allowing it to grow and further meet the needs that are arising as we all get deeper into using it and applying it to our businesses.

Cons
The Silverlight platform that it runs upon seem to be quite restrictive, but even this is about to be upgraded.

Response from Tradify


Hey Kim! We're so happy your team @ Denmark Windows is loving the Tradify platform! Just a little heads up, we're about to launch a completely new and improved Tradify with all the same features you love + many more & the best part... no Silverlight! Whoop!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Darren Hiscock

Fairly Easy to use, some good features, requires more development

Used daily for 6-12 months
Reviewed 2017-10-31
Review Source: Software Advice

Pros
Saves time quoting and invoicing, layout of invoice looks good, the app is easy to use so the guys in the field don't struggle with how to use it.

Cons
when sending emails from tradify the invoices at the bottom say sent from Tradify, i get that its a bit of free advertising for Tradify but I think it looks unprofessional from our point of view, you can download invoices and documents and send your usual way but that does take longer. Doesn't get updated very regularly I used a competitors software for a while (doesnt integrate with MYOB essentials which is why i stopped) and they did regular improvements every month. doesn't integrate with other calendar programs like google calendar. kits which i like where you basically put together regular things that you do ie install a double Power point, but you cant do this on invoices. Pages on the app do take a long time to load and a big downfall no offline access to the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Stu Schaafsma

Tradify has simplified life for me!

Used daily for less than 6 months
Reviewed 2017-04-24
Review Source: Capterra

I was finding myself spending too much time entering the same information into different spreadsheets, documents etc. I can now create a professional looking quote much easier, track quotes, transfer them to jobs, which I can assign to employees, track their time/materials better, then transfer that to a professional looking invoice easily. I love Tradify, and the customer support is great! They look for feedback to improve the product. Very satisfied and would/have recommend product to other colleagues.

Pros
Simple to use, but yet the abilities are complex. It save s alot of time, and money, while keeping things organized.

Cons
Not much. I don't like that the accounting side doesn't really accomodate with the 2 popular Canadian Accounting software platforms (Sage/Simply Accounting, Quick books). Seems more Australia/New Zealand Based) Naturally. I will create a small list of features I would like to see in the software and send to you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steve Zeiger

Flexibility of Tradify

Used daily for 2+ years
Reviewed 2017-01-21
Review Source: Capterra

I am using Tradify in three separate businesses and find using it a great experience. My time is limited and I have no patience for apps that do not deliver, Tradify is not on this list. The seamless integration with Xero is faultless, often a sticking point with integrated apps. I have spoken to the staff on several occasions when I have been working on out of the ordinary problems, and they have always been easy to deal with and professional. The new format has improved the experience yet again which is a testament to the innovative attitude of the company.

Pros
Ease of use always is a big factor in choosing tools of trade. Designing systems that are both instinctive and functional is never an easy task, Tradify has done this well. Flexibility to correct entries is also important.

Cons
Having to be online to use the software. Would be great to have the ability to work offline and then sync.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jacob Grace

Tradify is a great app to use for job tracking

Used daily for 2+ years
Reviewed 2017-03-08
Review Source: Capterra

So far our experience with Tradify has been positive. We run a small plumbing company and use this app to track our jobs from start to finish. It links up with our accounting system which is great. When we have provided feedback to Tradify on improvements, they have always responded and most of these have been included in the latest software update. It's good to know they are constantly looking to improve the software for the end users (us). When ever we have had a question regarding how to do something in Tradify (which isn't often, as it is very user friendly), their customer service has responded in a very timely manner.

Pros
- user friendly - efficient and effective for our business - customer service is great - updates occur to improve the software

Cons
- not being able to select multiple status' to view jobs - currently you can only select one status at a time to view

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Alexander

A value for money system that will cut your hours in the office and streamlines your business

Used daily for 1-2 years
Reviewed 2016-09-06
Review Source: Capterra

When i first started I thought is was a bit of a gimmick, however it is far from it, I have been using tradify for about 2 years now and i can tell you that it has cut my office time down by 70%. I now quote at the customs house in front of them and give them a quote there and then, i then can book them in to do the work at the same time. my teem gets there purchases order descriptions work and where and when at the same time ( no doing quotes at midnight). I can track my teem and alter items on site. I use this to my advantage as it is a great selling tool, customers do not like waiting for quotes and the speed you can do all this show that you are on the ball and a professional. My competition does not stand a chance. I can be a little non user friendly to start with but keep persisting as it will pay off.

Pros
Cuts all the office crap you have to deal with at the end of the day

Cons
i is a bit hard to find features on the system and can be a little bit annoying to work around the sight

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cameron Sanders

Great success starts with Tradify

Used daily for 2+ years
Reviewed 2016-09-06
Review Source: Capterra

Prior to using Tradify we were in a mess of paperwork and emails. Tradify has allowed us to streamline our business and quickly respond to our customer needs. We also don't lose track of excess materials used on a job now which equates to better profitability.

Pros
Working in real time is fantastic. Jobs get allocated and on site techs can report back using the app. Time and material capture is really easy, and assists in invoicing the correct detail. Once everything is complete, we just click a button and everything is automatically sent to MYOB.

Cons
Time sheets do not automatically transfer to MYOB.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wade McKay

Why does it need a title.

Used daily for less than 6 months
Reviewed 2019-03-26
Review Source: Capterra

I am using it to try get myself organised, I have found myself being more organised since starting using the software, just need to make it a habit to use it constantly at each job instead of thinking, I will input that later.

Pros
I really am still in the very early stages of learning the ins and outs of it.

Cons
I would like to be able to receive alerts on my phone for jobs or appointments. The software allows me to double book my time, which seems strange, if I try to schedule an appointment that overlaps an already scheduled appointment, it should alert me, and not allow it. Perhaps this one, is something I am doing wrong, but If i make a kit, and want it at a certain billing rate, it always appears in my quote as the Standard billing rate.

Response from Tradify


Hi Wade
Thanks you very much for your feedback especially from a new user like yourself. We're so thrilled to hear that Tradify has helped you get more organised, and it definitely helps replacing pen & paper with Tradify wherever you go.

Thank you also for letting us know your recommendation/request on how to improve on our platform. The ability to receive alerts to prevent double booking is something we can take onboard into our list of continuous improvement for our platform.

However the issue you're having with special billing rate appearing in your quotes is something we can help you with. Could you please contact our support team (support@tradifyhq.com) so we can show you how to get this working the way you need it to be?

thanks again for your review.

Kind Regards
Tradify

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Alie Wakelin

Tradify - we're not looking back! You're all we will ever need ... and more!

Used daily for 2+ years
Reviewed 2016-08-24
Review Source: Capterra

We've been in since before Tradify was Tradify... and it's always been a simple-to-use and up to date way of helping us with our client information/date, appointments and schedules right through to our invoicing .... Tradify has great support, never a long wait when I have a question or query and they know what they're talking about but are always interested in what they can do to help our small family business to run smoothly. We can't rave about this system enough, you NEED to look into this system if running a business, you will be impressed! The time and effort saved by using a system like Tradify is astounding and as said - we're never looking back.

Pros
Easy to use, basic computer skills are all that you need... fast and efficient programming, invoicing etc

Cons
can't think of anything

Response from Tradify


Thanks so much for the feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nathan Barndon

Happy Plumber

Used daily for 2+ years
Reviewed 2016-09-06
Review Source: Capterra

We run 12 staff and up to 60 sites a day. Its great to use simple to follow. The staff had it nailed in 2-3 days.

Pros
Web based booking system that talks to my accountancy package simply and efficiently suitable for all phones with browsers. Its been very stable as opposed to other more complex and difficult systems we have used in the past. Has all the reports and features needed to work out productivity and cost tracking per job/ profitability. The added bonus is the cost!!! I saved approximately $650 per month switching to this product.

Cons
not a lot really.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Joe Di Girolamo

The total experience can be summed in in one word. Awesome!!!

Used daily for 1-2 years
Reviewed 2017-06-19
Review Source: Capterra

The software allows us to have a quick view of where the team is and what work is coming up. It also help with clarity in communicating what jobs and where they are rather than calling or emailing them. its the one meeting point where everyone in the business can see where we are at any time any day.

Pros
The user interface is so easy to understand and become familiar with. The divers functionality allows so many facets of interaction including using the app whilst in not in the office.

Cons
The fact that in doesn't integrate with my office calendar. We use outlook and it would be fantastic if i could just open my app and use tradify to send out calendar invites to prospective client from there instead of having to then go to out look and repeat the same task of booking the appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Dawson

This is the best piece of software for trade businesses especially electricians, plumbers.

Used daily for 6-12 months
Reviewed 2017-06-14
Review Source: Capterra

Reduced time doing admin work. Consolidation of materials into a single line item. The ability to get your invoices out to your customers quickly, therefor getting paid quicker

Pros
The best thing I like about this software is the ability to consolidate materials into a single line item named materials. This saves massive amounts of precious time not having to double handle paperwork when creating invoices. The user friendly interface makes navigation around this software a breeze. From quoting a job to inputting time and materials into jobs to invoicing a job It saves time and helps to get paid quicker because you can invoice on the completion of job while on site, no more invoicing months later. The intergration with accounting programs reduces lost time by sitting down doing admin work and lets you get on with what you do best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron Terry

Tradify 2.0...

Used daily for 6-12 months
Reviewed 2016-09-19
Review Source: Capterra

I started using Tradify through another company as a subcontractor and thought the program seemed to work well. After a few months, I decided to switch my company to Tradify. From day one, I found a vast improvement in being able to organize my jobs and set up a simple invoicing procedure that is able to be done on the job. At first there was quite a bit of setting up to do, but once done, it made invoicing, quoting and scheduling much simpler and more time efficient.

Pros
I like being able to send the customer an electronic invoice while on the job. It has made quoting much easier and faster. I like when quoting a job, it shows you the actual profit you will make after labour and parts costings have been removed.

Cons
That I still need to use MYOB as my accounting software. If Tradify could implement payroll and a good accounting system, then I could do away with MYOB.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Helen Ross

Tradify has contributed to a huge reduction in my workload, my office is now virtually paperless

Used daily for 1-2 years
Reviewed 2017-08-08
Review Source: Capterra

Administrative & Bookkeeping work has minimised substancially.

Pros
I like that the bulk of administrative work is done outside the office by the technician on the road, being a business that is primarily a cash based business where cash is collected on site and receipted on site, that means minimal document handling in the office.

Cons
There's not much I don't like about the software the only think I would like is more flexibility when emailing to clients, being able to choose from multiple emails stored in customer files and also being able to select from a number of internal company emails when sending documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Belinda Yockins

Job Tasking and Management is easier with Tradify

Used daily for 2+ years
Reviewed 2017-03-13
Review Source: Capterra

Tradify allows all Office Staff and Technicians to be informed and kept up to date with jobs requiring attention, quotes that have been processed and links with our Accounting Software for book keeping records. Tradify has become an integral part of our business operations and has allowed our business to move into and maintain up to date technology for our customers and management.

Pros
Allows access to all Staff/Employees at a level that Management decides is applicable.

Cons
Does not have an "auto save" function

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dan Harbottle

Fantastic! I couldn't work without it.

Used daily for 2+ years
Reviewed 2017-07-05
Review Source: Capterra

Pros
I like the user interface and the ability to totally manage a job. Being a sole trader I can quote, time track, and invoice quickly and easily. I can see it's potential for multi staff job assignments.

Cons
No offline functionality. I would love to be able to use this without data coverage in the field and then have it sync with the server. This also affects the speed of usage if I am in a weak mobile signal area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Reif Aitken

Job Management Made Easy

Used daily for 2+ years
Reviewed 2016-08-29
Review Source: Capterra

I use Tradify everyday, it makes my days run so much easier to plan my week and keep everything organised, I run a locksmith business and time management is extremely important. planning jobs and appointments doing quotes and being

Pros
Planning jobs/appointments, being able to sync with my accounting software and the ability to do quotes and track job history :)

Cons
Not any cons that I can think of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenny Hamilton

Highly recommended.

Reviewed 2016-09-27
Review Source: Capterra

We have been using Tradify for about 4 months and have found the program very easy to use. The one month trial period is a great way to determine if the program works for your business. We are a building company and started using Tradify mainly as a data base of our customers. This allows us to see the status and progress of our jobs. We also use Tradify for quoting our jobs. Our estimators have set up templates for pricing and it is very easy to use. I like that Tradify can link with MYOB which we currently also use, although we have not linked them yet. Another great feature is the way we use Tradify to communicate with our staff while they are out onsite. By adding notes to a job and "notify" other users, everyone can be kept updated on the status of a job. I also like that Tradify can be used on desktop computer in the office as well as by app on tablets or smart phone out onsite. The software is easy to use and its quick to learn. The search function is fast and all functions are well linked so its easy to search from any area with Tradify. I have only used Customer Support once and they replied quickly and solved my problem. I found the in-built help function can usually answer any questions I have. Tradify is value for money. We had been looking at other apps and programs, and even considered designing our own database because we couldn't find one to suit. Tradify has all the functions we were looking for and has fitted our business perfectly. Overall, our company is very happy with this program and I would highly recommend it to other trade business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Melissa Robson

Great software that helps me manage my business from anywhere

Used daily for 1-2 years
Reviewed 2016-09-06
Review Source: Capterra

I really like this product, we were looking for a basic job tracking piece of software, and this perfectly answered all of my criteira. I'm not even a trade business, we are a design studio. But it really provides all that I need so am very happy to continue using it.

Pros
Easy to find jobs, Easy to search through work. I can see the status of jobs quickly, can add in notes and additional information. Great tracking system of time spent, who did what and where we are up to. It also speaks to MYOB.

Cons
Nothing, it's all good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gregory Collings

Organize your time better, and your staff!

Used daily for 1-2 years
Reviewed 2016-08-29
Review Source: Capterra

Wow what a change, being able to book jobs, and track there progress, its just great. Also being able to see how many hours a staff member has charged out invaluable.

Pros
The ease of us being able to log on from any device and check clients phone no's while out on the road and track the progress of the job, and to be able to check staff locations just fantastic.

Cons
Nothing really its all good, if I had to say what do I like least its probably the fact it costs me money, would I cancel it to save me the money no way! We all love it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shona Fitzpatrick

Tradify Streamlined

Used daily for 6-12 months
Reviewed 2016-09-08
Review Source: Capterra

Tradify has been great for invoicing and job scheduling. The new platform is set to improve things further. Job scheduling is made easy as the job goes straight to the phone of the tradie and notifies them of where to next. Invoicing is made easy as the tradie enters his time as he goes so no more waiting for timesheets. Stock on board is also added at point of sale therefore no more forgotten/lost stock. Admin then adds the extras straight from supplier and the job is almost done. Then entered on invoice screen and email off it goes. Easy to check on the overdues end of each month as they are separated.

Pros
easy to use, simple format, dashboard has useful info, help desk awesome, fast to reply and helpful.

Cons
Not to much just little things, that get sorted if able to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Antonio De freitas

Employee of the year

Used daily for 2+ years
Reviewed 2016-09-05
Review Source: Capterra

We have been using Tradify for 2 years now, with easy to use interface, on the fly processing, job tracking and more allows us to spend more time ensuring jobs are done right than getting caught up in the office the whole day with mountains of paperwork.

Pros
Cloud based allows us to work from any location, updating pricing and cost tracking in real time. Easy to use app and online interface.

Cons
Limited to data connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Woodbury

Simple and effective for jobs management on the road.

Used daily for 2+ years
Reviewed 2017-07-25
Review Source: Capterra

improved job running and scheduling

Pros
it is simple and effective for all job management, updated job reports and client details all in one place.

Cons
We have been using Tradify for 2+ years and have there continued support and always looking at improving. The least liked part of the system is it hasn't yet inter-graded with google calendar

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James Urquhart

the right tools for the job !

Used daily for 6-12 months
Reviewed 2016-09-06
Review Source: Capterra

We have ben using Tradify for a while now, we find it a very useful tool to manage all our staff, assets and multiple job sites each and every day. The system allows us to track exact costs of each job at any time, and makes sure all materials and time is charged to the right job.

Pros
Easy to use, very user friendly by giving each team an Ipad they can self manage their own jobs and purchases, whilst allowing management to see what's happening.

Cons
There are a few features we would love to see, but in saying that we have over time talked to the team at tradify and a few of our wish list items have started to appear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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