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Cloud-Based Practice Management Software

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DaySmart Vet Pricing

Pricing overview

Value for money rating

4.5

/5

144

Price starts from

116

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Whether you’re a solo practitioner or a multi-doctor practice, we’ve got a plan that fits the unique needs of your business. Packages starting at $116/month!

What users say

I enjoy the freedom from concerns about maintenance and upgrading costs of expensive hardware. Vetter Software's features are practically-oriented and are an excellent fit for my practice's needs.
I found it easy to use, creates specific reminders for clients and allows me to download and attach pictures/files easily to records. Pay as you go with no costly monthly bills or costly set up fees.

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Reviewers who mentioned pricing said:

SW
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Susan W.

Veterinary, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reminder System is a MESS

Reviewed 3 years ago

We spend thousands of dollars getting set up with Vetter Software and have been using it for almost 2 years now. It does NOT do what it's supposed to DO. VERY DISAPPOINTED.

Pros

It's simple and the interface is designed in a practical, user-friendly way. It's easy to look at and work with.

Cons

We purchased this software for the reminder system. But it's a mess. The vaccine reminders do NOT go out as promised. When they do go out, instead of sending an email two weeks before a vaccine is due, and another one, one week before it's due, and another one one week after the vaccine is due, the software sends out 3 or 4 reminders in the SAME email, on the SAME day. It's ridiculous and looks completely unprofessional. I have complained several times to the support team and they keep making up excuses for why it does that, but haven't fixed it. It's been about a year now. We have thousands of dollars invested in this software. We are stuck with this company because it would be way too expensive to move our database to another company. However, this software does NOT PERFORM WELL.

KF
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Katie F.

Veterinary, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Why did you change your mind on pricing 2 months in?

Reviewed 9 months ago

Why won't you respond to my questions about pricing? Why does it take so long for tech support? Why can't I schedule an appointment using my phone?

Pros

I think that the charting and invoicing is good. I like the reminders, but I wish I had the option of them all being text or email and not the "mail" option

Cons

I don't like that I was promised free 2-way texting when I signed on for the program and the app -- and then they started charging me 2 months in. I don't like that I email tech support and it takes 3-4 days for a response. I don't like it that the salesman will not respond about why my price was changed. I don't like that once you are "finished" with training no one will help.

SP
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Stacey P.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Improves staff efficiency, provides improved customer service, great support

Reviewed 6 years ago

Going from a full paper practice with no on-line access to a full paperless cloud-based program was stressful and full of 'how are we going to do THIS' moments during the first 6-8 months. Vetter was very helpful prior to launch, but many protocols we had to figure out for ourselves. I love how we are able to integrate so many things automatically - labs are attached automatically, we now have our merchant services integrated into Vetter, saving the customer service reps a second step. I love having access to the system anywhere, anytime. In general, Vetter is an easy-to-use veterinary software system that is responsive to user input and is constantly developing new and improved functionality.

Pros

I purchased Vetter after purchasing a practice with an old server and a non-internet-integrated software system. I reviewed server-based software and decided that a cloud-based system would be more ideal for me. I wanted to go paperless and Vetter allows us to keep all of our client communication information in one place and it easily attached to the patient or client record so we can track what...

Cons

Although invoicing is very easy, the financial side of Vetter is not at all intuitive - the fact that a credit that was applied today will show on an invoice from last year always baffles me. Initially it was very confusing how Vetter views transactions in client accounts, but we have become accustomed to thinking like an accountant. ALL codes are considered Inventory items, but I would like to be...

MJ
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Maan Joy B.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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NVAC’s Review on Daysmart

Reviewed 10 months ago

Overall, for the last 6years we have been using vetter|daysmart, it has been very very helpful for us. The sudden shift from our rates allowed was difficult for us to retain the system, unfortunately. We had to give up alot of exclusive services for us to maintain using daysmart.

Pros

Easy to use, interface friendly. Inventory is also very helpful, as is daily/monthly and yearly reports for assessment of our performance.

Cons

Very expensive, especially for us, a vet clinic in the Philippines.

WV
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Will V.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Using Daysmart (previously Vetter) and the 6+ years of use

Reviewed a year ago

Over all Daysmart is "Ok" but it could be so much better especially if they took what we suggest and implement the suggested changes. A Practice management system should not only help with clients and patients but also with the staff that operates it. I have suggested for years they should have something of an announcement square located on the main schedule screen. So when an employee sees the...

Pros

I do like the tabs and the way it flows from the start of the schedule screen all the way into the patient file. It has a ease of use in that respect and gets the job done.

Cons

I dislike that many features within Daysmart is often an additional cost such as the text messaging. These days there are many services that offer unlimited texting that a company like could purchase and then integrate into their system for the clients at no additional charge. Just to give one example.

RS
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RJ S.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Lots of promise, little follow through

Reviewed 7 years ago

Long and short is that for the cost (if you are small, limited staff, and do not attempt to leverage the system), it is a good deal. Customer service is very good and responsive and you will get the basics you need for an essential EMR. Now for the bad: -- First, they always promise way more functionality than they ever deliver. -- They have a base cost w/ up charges to use areas in the system...

Pros

Cost effective if kept simple and you do not try to leverage the system

Cons

See comments - overall poor programming ultimately

AS
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Amir S.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to get started, competitively priced, practical and versatile

Reviewed 8 years ago

I started searching for a new veterinary practice management software platform in 2014. At the time, I was getting ready to sell my urban brick and mortar general practice so I can develop my mobile practice focused on hospice and palliative care services for animals and their families. Compared to other programs in the market, Vetter Software was extremely easy to get started with in every respect....

Pros

No pros were added to this review

Cons

No cons were added to this review

MB
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Mark B.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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I told Vetter that I'd make one of these reviews EVERY TIME vetter goes down on during operating hrs

Reviewed 5 years ago

I've worked with worse - CORNERSTONE, INTRAVET

Pros

*all you need is a internet access to use it

Cons

IT STOPS WORKING DURING OPERATING HOURS THUS STOPPING YOUR OPERATION "DEAD IN THE WATER". HOW DO YOU EXPECT CLIENTS TO UNDERSTAND WHEN YOU SAY, WE CAN'T GET THEM AN Rx, OR CHECK THEM OUT, OR SEE THE APPOINTMENT SCHEDULE FOR WHAT IS ON THE WAY. THIS HAPPENS EVERY 8-12 wks. *google cloud print is an issue *if you open a page of history on a patient, then go to a record on that page and open the record,...

CV
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Crystal V.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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VETTER is simply BETTER!!

Reviewed 6 years ago

I do NOT cringe at the thought of writing up a medical record!! OH! And you can simply talk into your ipad and Viola! It populates the field you are working on. So easy!! THANK YOU, VETTER!!!!

Pros

I run a TRUE concierge small animal practice in an affluent area of Southern California. I am in LOVE with Vetter Software!!! Not only is it EASY to use, easy to obtain, extremely affordable...the Customer Service is above and beyond !! Seriously, the personalized service and 'heart' that these guys(gals) put into this product is palpable. They truly, actually CARE!! If you are having a hard time you're not waiting on hold and ending up with a huge Service Bill. They pop on the phone and help you out. They believe in their product and so do I!!! I test drove all cloud based systems before making my choice to go with Vetter and I am not sorry. In 20 years I have used many different types of software and Vetter is IT!! I

Cons

There is not a lot to pick out which would be considered a flaw. It is always evolving and only gets better!

KZ
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Kelley Z.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We have had an amazing experience with Vetter Software!

Reviewed 6 years ago

Ease of making things more efficient in the office.

Pros

We love how easy it is to use, and how much easier it makes things for us. I am the only employee at our office and it saves me so much time. It so easy to send records to clients ,boarding and grooming salons. We actually left Vetter for a while for a cheaper product and wow did I realize then how much it actually made my life easier. I love that it is cloud based , it helps me help clients even when out of the office. You will not find better customer service anywhere!!! They are always there when you need them.

Cons

There is nothing negative I have to say. We have been very happy to come back. We are happy to be using Vetter Software.

JB
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Jerry B.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Never was right. Overpromised, overpriced, underperforming. promised new functions and support. NOT

Reviewed 6 years ago

experience with hard sales pro.

Pros

The screen saver was attractive. Otherwise the entire system is clumsy. Everything is added expense.

Cons

Sent postal reminders to deceased pets, did not stop when I asked. I refused to pay for these as it cost me clients. I finally asked for my data in a disc format,they held my data hostage for 10 mos. When received it was jumbled and incomplete. I changed to 2iNova and it took months to go through all my data when Vetter IT sent it piecemeal. I have informed them that I will NOT pay. I may bill Vetter for my IT to fix their incompetence. The IT which I used has been involved in 7 veterinary software changeovers and has NEVER seen such a clusterf.

EL
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Evin L.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Wish I could give a better review

Reviewed 4 months ago
Pros

User friendly record keeping Integrates with many things Mobile friendly Good for using on app etc

Cons

CUSTOMER SUPPORT- ZERO. I cannot even tell you how many times we have had to call with issues over the last year of my new startup practice and how almost every single individual has to elevate the concern to the development team, and can never provide an answer with the issue. And we're talking for SIMPLE things that should not be problematic. Like marking up prices of drugs. How is it that the minimum...

AR
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Verified reviewer

Veterinary, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Veterinary Record Keeping Software Out There

Reviewed 9 months ago

Overall I love Day Smart and will continue to use it as my main and only software for records and appointments.

Pros

I love the ease of access and everything is straightforward and easy to edit. I love the auto-save features when writing records and the ease of scheduling. I also like that I dont have to use all features of the platform for it to function well.

Cons

I wish there were a better way to book two patients for the same client for the same appointment. I also wish that two-way texting was an automatic feature and that it was added to the monthly cost at a lower amount. Currently, the add-on feature is as expensive as the monthly fee, so you are paying twice. Support can take some time to get back to you but they do provide good feedback and instructions on inquires. I wish there was an integration with Square invoicing for records and I hope they start billing in Canadian dollars to the Canadian users.

IT
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Iain T.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super Smart Veterinary Software with Great Support

Reviewed 9 months ago

The support and integration process was amazing. The online and direct support we received while migrating our database, establishing our inventory and pricing, developing reminder protocols and systems was prompt and accurate. Overall this software platform allows us to maximise our day to day efficiency while enhancing our patient care and client experience.

Pros

The functionality of this software is brilliant. So many of the other veterinary PMS platforms we trialled were complicated and difficult to navigate. With DaySmart Vet we can have a new Team member able to use this software efficiently with a 90 minute training video specific to our business.

Cons

The time zone difference between support in USA and Australia is at times frustrating but the quality and dedication of the support far outweighs any inconvenience.

EB
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Erika B.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vetter gets an A!

Reviewed 8 years ago

I have been using Vetter since December 2013, six months after I started my housecall practice. It was an immediate and vast improvement over paper records, and also was noticeably easier to use than Avimark, which I had worked with at a brick-and-mortar clinic where I worked previously. Since that time, I've been continuously and regularly impressed with so many aspects of the product. I love...

Pros

Phenomenal customer service; works intuitively; adjustable pricing; cloud-based, so no backing-up needed or taking up wads of disk space on my laptop

Cons

Would be great if it had a workable iPhone interface. Very occasionally encounter a bug.

ES
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Erin S.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disappointing and a lot of time and money wasted

Reviewed a year ago
Pros

Two way texting, ease of document attachments'attachments

Cons

In ability to scroll through a record, doesn't count down refills, reporting is inferior to others and if I want a "custom" report, I can request it... BUT it will cost me extra money and I will have to wait at least 24 hours so the true technical support overseas can work on it. Cant see declined services through out the medical record.....The head tech support has never worked in a vet hospital or other vet software.

Vendor response

Erin - I'm very sorry to hear you've had a bad experience. We value you as a customer and I wanted to provide some feedback from our team. "scrolling through a record" we currently paginate results to optimize for fast loading times. Given your feedback and others, we are considering implementing "infinite scroll" to improve the visibility of information "reporting" we're working on a reporting...

SD
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Stevie D.

Veterinary, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for solo practitioners

Reviewed a year ago

Very positive and overall above satisfactory experience.

Pros

Very easy-to-use and intuitive program that is fantastic for mobile/solo vets, and could easily accommodate whole hospitals!

Cons

I did enjoy the tiered pricing structure for smaller businesses (fewer than 100 clients), so I was sad to see that go.

HD
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Heather D.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This software is the future of veterinary medicine!

Reviewed 7 years ago
Pros

- Vetter provides monthly updates/upgrades and the development team is constantly improving the software based on user feedback -User friendly from day one - Accessible from any device, and at home! - Very cost effective as compared to traditional server-based software - Automatically saves all content as you type it - Customizable for small and large clinics

Cons

- Constantly having to login when changing devices slows down appointments and checkout - New features/integrations often have an additional price tag associated with them; the advertised monthly costs for using Vetter can be misleading, as they charge extra for things that are essential for the software to function (such as the Authorize.net integration) - Unable to enter appointments or tasks by searching for patient name; this can only be done by searching by client name

AG
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Alana G.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vetter Software is easy to use and continues to improve in functionality as the product matures.

Reviewed 7 years ago

Cost effective software that organizes our medical records in an easily accessible way. I only work part time so the cloud based software allows me to interpret results from home if needed.

Pros

I enjoy the easy to use formatting of Vetter. It contains most of the basic functions that I need to run our dog sanctuary medical department efficiently. I am complimented on a regular basis regarding the detail and organization of our records. Tech support is very helpful.

Cons

I dislike a few of the features (such as a repeat appointment feature of "every month" schedules a repeat appointment for the next month on the same numerical day vs. four weeks from the date on the same day of the week). I wish there were a few other modifications to entering charges/records that prevented human error (i.e. requiring certain fields or being able to connect different records to a reminder field)

SM
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Sandra M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product, unmatched customer support, very user friendly

Reviewed 6 years ago

Accessibility from anywhere with an internet connection, I don't need to worry about security and backups, reports functions are excellent, tech support is fast, efficient, responsive and effective. This product suits my needs perfectly, at a reasonable price point. Very happy to recommend it!!

Pros

After using more complex software products like Cornerstone, Vetter is a breath of fresh air. Capable of everything I need it for, without getting lost in a forest of detail and complexity. LOVE the fact I have access to it from anywhere, as long as I have an internet connection. I can dictate medical records using my iPHONE, check reports, review files on the fly. Being a mobile service, it is just what I need.

Cons

As it is a web-based program, there are times few and far between that the system may go down temporarily.

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Michael G.

Veterinary, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good software but need more attention to who is outside USA

Reviewed 3 years ago
Pros

Easy to use, simple interface, good pricing, no contract

Cons

Integration with IDEXX outside the USA is almost impossible and the support team has no clue or way to fix it while other alternatives are integrated in no time. No possible integration with Stripe or other payment gateways that support international accounts. The software in total has 1 control for all practices worldwide, when someone touches something affect the workflow cause disaster and we had many ruined days. Typical reply from the support team is 12 hours or more while the daytime in my city is different than the support schedule time .. we had days that we did the billing manually in the paper until the software started to work again .. by contacting the management, only last support ticket has been looked at which was 14 minutes and rest just been ignored.

JF
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Jennifer F.

Veterinary, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Use Vet Software

Reviewed 6 years ago

Vetter keeps are hospital running smoothly from the scheduler to the SOAP notes, creating bundles and easy check-out. It is an all-in-one package that is great software!

Pros

Vetter's cloud-base software is Easy to use, multi-functional and accessible from any device in any location. Love the fact that we don't need a server or have to purchase expensive software. Accepting payments is easy with their integrated payment processing and we don't need fancy terminals to do it! Great customer service and reasonably priced fees.

Cons

Occasional bugs and glitches. Inventory management needs some improvement with the adjustments.

ME
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Ms. E.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Innovative, User Friendly, Excellent Customer Support from day one and does not waiver

Reviewed 6 years ago
Pros

Cloud based: makes it easy to utilize anywhere there is a signal. Customer Community Page: a wealth of knowledge, instruction, webinars, topics easily searched by name relevance Affordable for any size practice, Customizable to your unique needs

Cons

Being mobile, we often find that the physical address and the mailing address are different. I would love to be able to see physical address when out on route without having to opt into the notes. Much like the billing address verses the physical address. Although, you can make your notes pop-up to provide the physical location.

SC
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Shea C.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very happy user for over a year!

Reviewed 7 years ago

Vetter Software is a perfect fit for our in-home hospice practice. The value and customer service they offer is unparalleled, and it has continued to be so "long after the sale." There is a bit of learning curve to using the software (what robust platform doesn't have this?), but the Vetter team has always been promptly there to help every step of the way. I do wish the software was a little more...

Pros

No pros were added to this review

Cons

No cons were added to this review

RM
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Rita M.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use, great customer service, monthly payments help out small clinics.

Reviewed 6 years ago

Easy to use software that did everything I needed without the large upfront cost.

Pros

Ease of use. It does a lot and is fairly easy to figure out. Customer service is quick to help if needed.

Cons

There were so many features that I don't use. After using the more popular vet subscriptions at other places of employment, I like everything about this product more.