AlertMedia Pricing, Features, Reviews & Comparison of Alternatives

AlertMedia

Cloud-based two-way emergency notifications and monitoring

4.86/5 (7 reviews)

AlertMedia overview

What is AlertMedia?

AlertMedia is a multi-channel emergency notification platform hosted within the cloud and supported by companion mobile apps. Designed predominantly for deployment by organizations who demand reliable safety communication with employees and associated audiences, the system delivers encrypted real time notifications to any device. Unlimited messages can be sent across multiple channels including voice calls, SMS text message, email, social media, mobile app push notifications and over an unlimited number of custom channels also. Two-way messaging support then encourages audience engagement and confirmations with read receipts, incoming messages, feedback survey submissions and requests for assistance. The platform integrates monitoring services, with reporting capabilities delivering data-driven insights for tracking progress and analyzing how efficiently the organization and its audience responds to critical events.

Alongside, AlertMedia offers a 24-hour emergency monitoring product built around the SafeSignal smartphone app for Android and iOS. Combined with the services of a dedicated monitoring team, the solution promises to send rapid response to field audience locations during crisis incidents. The app's "zero-button" design uses a tether peripheral plugged into the device, which when pulled out sends a distress signal to the AlertMedia Monitoring Center for around the clock employee support. Additionally, AlertMedia Pro for iOS and Android is the native companion app for employers already using the main platform who wish to deliver and manage mass, two-way communications while on the move. From here users can compose notification messages from scratch or using a pre-built template, invite feedback via survey or initiate a voice conference, while contacting audiences with SMS, voice call, email, and app push notifications. Incoming messages and responses to issues notifications can then be viewed and managed conveniently.
www.alertmedia.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
AlertMedia screenshot: AlertMedia Pro appAlertMedia screenshot: The AlertMedia notificationsAlertMedia screenshot: AlertMedia Pro app general, template, survey and voice conference optionsAlertMedia screenshot: AlertMedia text fieldAlertMedia screenshot:  AlertMedia remote accessAlertMedia screenshot: AlertMedia "zero-button" safety app

AlertMedia reviews

Excellent
6

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.9
  4.9
  5.0
Anonymous

They deliver what they promise

Used monthly for 1-2 years
Reviewed 2019-05-01
Review Source: Capterra

Pros
It is easy to set up and easy to use. We have it sync'ed with Active Directory so the recipients of the messages we send are always fresh. It works flawlessly on all platforms. Our customer support specialist is always available to give us a hand, whether it is figuring out something we've done wrong (it happens) or fixing something that has gone wrong (hey, that happens sometimes too).

Cons
there is nothing I did not like about this software. It sounds like I'm a shill, but honestly, I'm a real customer.

Response from Alert Media


Thank you so much for taking the time to review us. We are glad to hear you have had a positive experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chantay Moye

Excellent Software, a Must Have Product

Used occasionally for 6-12 months
Reviewed 2019-04-23
Review Source: Capterra

Alertmedia allows use to speak to the masses and respond accordingly when we believe we haven't reached a full cohort of employees. It's a critical part of our communications that has helped us to gain the trust of employees and the build the credibility we needed internally. The goal now is to use it far more to communicate our pressing communications needs.

Pros
Alertmedia is intuitive, captures real time key performance indicators, and provides all the functionalities we need in an emergency software. The layout is clean and the instructions are clear. It's hard to make a mistake. It's as if the systems was built to catch errors, allowing users to forge through during an emergency or crisis with ease.

Cons
There are no cons to report at this time.

Response from Alert Media


Thank you so much for your review! We are happy to hear you have had a positive experience with us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wendy Van Asten

Clearly customer success minded!

Used weekly for 1-2 years
Reviewed 2020-03-13
Review Source: Capterra

Amazing! [SENSITIVE CONTENT HIDDEN] won our account with his dedication to our questions and timely answers (even when he was on vacation!) and then the hand off to our rep, [SENSITIVE CONTENT HIDDEN], was seamless. She is equally dedicated to our success with the tool and is there for us every week to answer questions and teach us more. [SENSITIVE CONTENT HIDDEN] partnership has given me confidence to be ready for the unexpected.

Pros
Utilization of the dashboard on my desktop computer is very easy. I have AlertMedia up all day everyday just in case. I like having a mass communication tool across channels at my fingertips.

Cons
AlertMedia has many features. Occasionally it feels overwhelming to have so many options on the type of notification to send and how to send it.

Response from AlertMedia


Thank you for sharing your experience with AlertMedia! We are dedicated to helping our customers succeed in moments of a crisis through an intuitive user experience and a hands-on customer success approach. We're so glad to hear that you feel more confident in your ability to keep employees safe.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nicole Agnew

Easy to use!

Used occasionally for 6-12 months
Reviewed 2019-04-22
Review Source: Capterra

Living in Florida, we have many hurricanes in our summer/fall months.. so we now have an easy-to-use system that allows us to alert employees when a threatening storm is in our area. We want to keep our employees safe, and this is the best system to do it!

Pros
The software is extremely user friendly. As the administrative user, I appreciate step by step directions when uploading the new employees into the system, It only took me a matter of minutes!

Cons
Would like it to alert the admin users ahead of time if a bad storm is in the area.. is that possible?

Response from Alert Media


Thank you for sharing your experience! AlertMedia can absolutely alert you of weather in your area.
We will have your customer success manager reach out right away to help you subscribe to weather alerts!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexis Alvarado

Great Product

Used occasionally for 1-2 years
Reviewed 2019-04-23
Review Source: Capterra

Alertmedia has been great overall. The product is great and support team rep is always very helpful

Pros
I like that the software works perfectly for its purpose

Cons
Not being able to group different departments with in our account

Response from Alert Media


Thank you so much for taking the time to share your review. We're glad to hear the software works well for you! We can definitely help you setup dynamic groups within your account. Your Customer Success Manager will be in touch today to help you get this setup!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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AlertMedia pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Fixed subscription price with no setup fees. Contact AlertMedia for a quote.

AlertMedia features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Routing
Call Transfer
Communication Management
Conferencing
Instant Messaging
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail

Call Recording (137 other apps)
Caller ID (84 other apps)
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Contact Management (89 other apps)

Additional information for AlertMedia

Key features of AlertMedia

  • Alerts
  • Auto-escalation
  • Automated alerts
  • Bulk send
  • Call monitoring
  • Conference bridges
  • Conference calls
  • Custom API Integrations
  • Device targeting
  • Email integration
  • Email notifications
  • GDPR compliant
  • Geo targeting
  • Incoming messages
  • Instant messaging
  • Mass notifications
  • Monitoring
  • Multi-channel alerts
  • Multi-channel delivery
  • Multi-language support
  • Notification hierarchy
  • Notification templates
  • Progress tracking
  • Read receipts
  • Real-time data
  • Real-time reporting
  • Risk alerts
  • Role-based alerting
  • Service desk integration
  • Social media integration
  • Surveys & feedback
  • Third-party integration
  • Two-way communication
  • Visual notifications
View All Features

Benefits

AlertMedia's system promises delivery of mass notifications to all parties across any device, alerting audiences to critical events such as office closures, accidents, incidents, weather emergencies etc.

Unlimited multi-channel message delivery includes voice calls, SMS text message, email, social media, mobile app push notifications and an unlimited number of custom channels.

Two-way messaging support allows recipients to communicate back with features including read receipts, incoming messages, surveys and also emergency help requests.

Reporting and analytics features promise data-driven insights for tracking, visualizing and evaluating the efficiency of how the organization responds to event occurrences.

AlertMedia Pro and SafeSignal are also available as native companion apps for Android and iOS devices, offering location-aware notification issue and receipt features for mobilized, two-way audience communication.