AlertMedia Pricing, Features, Reviews & Alternatives

AlertMedia

Cloud-based two-way emergency notifications and monitoring

4.78/5 (82 reviews)

AlertMedia overview

What is AlertMedia?

AlertMedia is a multi-channel emergency notification platform hosted within the cloud and supported by companion mobile apps. Designed predominantly for deployment by organizations who demand reliable safety communication with employees and associated audiences, the system delivers encrypted real time notifications to any device. Unlimited messages can be sent across multiple channels including voice calls, SMS text message, email, social media, mobile app push notifications and over an unlimited number of custom channels also. Two-way messaging support then encourages audience engagement and confirmations with read receipts, incoming messages, feedback survey submissions and requests for assistance. The platform integrates monitoring services, with reporting capabilities delivering data-driven insights for tracking progress and analyzing how efficiently the organization and its audience responds to critical events.

Alongside, AlertMedia offers a 24-hour emergency monitoring product built around the SafeSignal smartphone app for Android and iOS. Combined with the services of a dedicated monitoring team, the solution promises to send rapid response to field audience locations during crisis incidents. The app's "zero-button" design uses a tether peripheral plugged into the device, which when pulled out sends a distress signal to the AlertMedia Monitoring Center for around the clock employee support. Additionally, AlertMedia Pro for iOS and Android is the native companion app for employers already using the main platform who wish to deliver and manage mass, two-way communications while on the move. From here users can compose notification messages from scratch or using a pre-built template, invite feedback via survey or initiate a voice conference, while contacting audiences with SMS, voice call, email, and app push notifications. Incoming messages and responses to issues notifications can then be viewed and managed conveniently.
www.alertmedia.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Dutch, Czech, Ukrainian, Turkish and 21 other languages, Norwegian (Bokmal), Japanese, Polish, Italian, Arabic, Finnish, Hebrew, Danish, Swedish, Spanish, Hungarian, Indonesian, Chinese (Traditional), German, Portuguese, Chinese (Simplified), French, Thai, Irish, Russian, Korean
AlertMedia screenshot: AlertMedia Pro appAlertMedia screenshot: The AlertMedia notificationsAlertMedia screenshot: AlertMedia Pro app general, template, survey and voice conference optionsAlertMedia screenshot: AlertMedia text fieldAlertMedia screenshot: AlertMedia remote accessAlertMedia screenshot: AlertMedia "zero-button" safety app

AlertMedia user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.9
Kyle C.

Great software and Support!

Used daily for less than 6 months
Reviewed 2021-04-01
Review Source: Capterra

My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia!

Pros
• Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases

Cons
Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences.

Response from AlertMedia


Thank you for leaving us a review! We are so glad to hear that AlertMedia has helped you quickly communicate with your employees and customers. We are always releasing new features and product enhancementswe will have your Customer Success Manager reach out to share some of the exciting updates we have coming up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Blane M.

AlertMedia Is My Go To Solution

Used daily for 2+ years
Reviewed 2021-03-17
Review Source: Capterra

We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have.

Pros
Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families.

Cons
I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness.

Response from AlertMedia


Thank you so much for leaving us a review! We are dedicated to helping our customers keep their people safe and informed through any critical event that comes their way and it truly makes our day to hear that AlertMedia has helped you proactively protect your people through so many severe weather events.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Angela L.

AlertMedia review

Used monthly for 2+ years
Reviewed 2021-01-23
Review Source: Capterra

We use it as a part of our BCP communication tool and it's effective

Pros
Can communicate with the group through various communication tools including email, sms and app message and get instant responses.

Cons
I sometimes see errors such as a message did not delivered to everyone

Response from AlertMedia


Thank you for your feedback. Message delivery is critical to our platform. Oftentimes message errors indicate the need to update contact data or an issue with the cell carrier. We'll have your Customer Success Manager reach out to provide more details.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Matt E.

AlertMedia customer support team is top notch

Used weekly for less than 6 months
Reviewed 2021-03-30
Review Source: Capterra

My overall experience has been great. Again, from the sales team to the customer service and technical team, they all work well together to meet our needs as the customer. They offer additional planning resources to help prepare you in the event of a crisis. The support is very much appreciated.

Pros
Sending an alert notification in AlertMedia is easy and simple. The alerts can be customized with templates that make sending an alert in times of an emergency less stressful. The threat map is great to track threats around the world and notify the team of a threat in their area. The customer service team is the BEST!! They are very receptive to your needs and quickly respond to resolve any concerns.

Cons
Integration went well. We use single sign on (SSO) and some users registered without using SSO which has caused duplicate users that we are still working through. I wish I would have been consulted on the possible phone constraints on our end. Our phone system has a limited amount of calls that can be in use at one time, which has caused delays on our end. We are working with our carrier, but it would have been good to know of potential issues from AlertMedia based off of their experience instead of finding out at the time of the test alert.

Response from AlertMedia


Thank you for leaving us a review! We are so glad to hear your experience has been positive with both our product and support. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user. Your Customer Success Manager is looking into this further and will be in touch with you soon. We hope this is helpful!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew B.

Transitioning Emergency Notification Systems

Used weekly for 1-2 years
Reviewed 2021-02-10
Review Source: Capterra

AlertMedia is the most user friendly version of Emergency Notification software that I have ever used. It is extremely easy to navigate and all of the options available are almost self explanatory and all of our Notification admins have no issue using the system because of this.

Pros
The software is very user friendly and easy to navigate.

Cons
There are times that the map feature seems to freeze and I need to refresh the page to get items to appear.

Response from AlertMedia


Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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AlertMedia pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Fixed subscription price with no setup fees. Contact AlertMedia for a quote.

AlertMedia features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Call Monitoring
Call Routing
Chat/Messaging
Communication Management
Contact Management
Customizable Branding
Data Import/Export
Live Chat
Mobile Access
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
Video Conferencing

Call Recording (218 other apps)
Collaboration Tools (155 other apps)
IVR / Voice Recognition (138 other apps)

Additional information for AlertMedia

Key features of AlertMedia

  • Alerts
  • Auto-escalation
  • Automated alerts
  • Bulk send
  • Call monitoring
  • Conference bridges
  • Conference calls
  • Custom API Integrations
  • Device targeting
  • Email integration
  • Email notifications
  • GDPR compliant
  • Geo targeting
  • Incoming messages
  • Instant messaging
  • Mass notifications
  • Monitoring
  • Multi-channel alerts
  • Multi-channel delivery
  • Multi-language support
  • Notification hierarchy
  • Notification templates
  • Progress tracking
  • Read receipts
  • Real-time data
  • Real-time reporting
  • Risk alerts
  • Role-based alerting
  • Service desk integration
  • Social media integration
  • Surveys & feedback
  • Third-party integration
  • Two-way communication
  • Visual notifications
View All Features

Benefits

AlertMedia's system promises delivery of mass notifications to all parties across any device, alerting audiences to critical events such as office closures, accidents, incidents, weather emergencies etc.

Unlimited multi-channel message delivery includes voice calls, SMS text message, email, social media, mobile app push notifications and an unlimited number of custom channels.

Two-way messaging support allows recipients to communicate back with features including read receipts, incoming messages, surveys and also emergency help requests.

Reporting and analytics features promise data-driven insights for tracking, visualizing and evaluating the efficiency of how the organization responds to event occurrences.

AlertMedia Pro and SafeSignal are also available as native companion apps for Android and iOS devices, offering location-aware notification issue and receipt features for mobilized, two-way audience communication.