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BrandMail

Cloud-based email signature software for Microsoft Outlook

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BrandMail Reviews

Overall rating

5.0

/5

65

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.62/10

Reviews by rating

Pros and cons

Best of all, it has a super user-friendly interface with seamless Outlook integration.
We love the design of our signatures and that there is uniformity across our organisation. The banners look classy and the in-house design team is always willing to assist with executing our ideas.
The leadership, engineering, and support teams are extraordinarily responsive and helpful in planning the deployment of the software and answering our technical questions.
The problem we were having before using BrandMail was that campaigns that were being run via email to our customers that were supposed to be benefitting our customers were being missed or overlooked.
Solves a lot of problems ( cohesive communication outside). Is there but you are still concentrated writing your Email.
I have yet to find anything I dont like about BrandMail.
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65 reviews

Recommended

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Brian v.

Security and Investigations, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Unmatched Customer Service

Reviewed 13 days ago

Their exceptional customer service is highly attentive and responsive.

Pros

-BrandMail ensures a consistent, high-quality branding experience across my organization. Integrating the brand in email correspondence with clients reinforces the value of our organization.-Before BrandMail, employees had multiple variations of email signatures that created an inconsistent brand image to clients and potential customers. It degraded the value of our company brand. BrandMail resolves that issue with a consistent brand image.

Cons

BrandMail has proved to be a solid platform with attentive and responsive customer service.

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Micky Y.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Literally everyone should be using BrandMail!

Reviewed 10 months ago

1. Keeping our branding consistent in all emails (and not giving team members the opportunity to mess things up) 2. Keeping our most up-to-date materials in one place for simple attachment 3. Saving team members time by using mail templates and not forcing them to go to a specific website to copy/paste scripts

Pros

I've been trying to figure out the best way to verbalize the way I smile whenever a new employee thanks me for their beautiful signature and I know that they won't be able to break it no matter how hard they try or cheer when my [SENSITIVE CONTENT] says that it's a real game changer to be able to have all our most updated attachments right there in her email instead of forcing her to search for things in SharePoint or giggle when I upload a new email template to make tech support's job easier, so basically what I'm saying to you in this massive run-on sentence is that you will experience real joy from using BrandMail. I promise.

Cons

If you're one of those people who doesn't read an instruction manual, like me, it will take a while to learn and retain everything you need to know. But the leadership team is always there to answer questions (even when the time difference means they're answering questions at 10pm their time!) and the Knowledge Base is expansive.

DS
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Danielle S.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer!

Reviewed a month ago

Our experience has been great! From our first meeting through training it has been a pleasure. Everyone we've worked with at BrandMail has been kind, helpful, and easy to work with. They are not just a business - they know what they are doing and know their product very well.

Pros

BrandMail is truly a game changer for businesses. We shopped pretty much every email signature company and ended up here. They offer an amazing product that truly serves a benefit to your business. The idea is to work smarter and not harder. BrandMail is exactly that. It allows you to spend real time on your work rather than the technicalities that keep you away from completing the task.

Cons

Nothing! There is nothing that I don't like.

DS
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Dominik S.

Automotive, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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No compatibility on Mac

Reviewed a year ago
Pros

Looks professional. In terms of use on Windows in Firefox it works out well

Cons

It doesn't work out with Microsoft Outlook on Mac

Vendor response

Dear Dominik, I believe you have reviewed the wrong BrandMail. We do not have any clients in your space, nor any users named Dominik. Our product is also not browser based. Kindly check the product reviewed. I think you are looking for the Australian BrandMail product.

NG
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Nabila G.

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficient & Professional: My experience with BrandMail

Reviewed 4 months ago
Pros

Customization: BrandMail provides users with a wide range of customizable templates and branding options to ensure that emails are on-brand and visually appealing.Deliverability: With advanced spam and fraud filters, BrandMail ensures that emails are delivered to the intended recipients, making sure that important messages don't end up in spam folders.Analytics: BrandMail provides detailed analytics,...

Cons

Not being able to produce email campaigns through the software is slightly frustrating, there is limited capability in this area… we would love to house quote robust templates for areas such as internal communications and staff awareness campaigns. At this time, email templates are not built in HTML which means creativity is limited.

EJ
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Eben J.

Telecommunications, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellence in Service

Reviewed 10 months ago

From the onboarding, there was always communication between the technical and the client, we love the response times when we do have questions, they were answered fast

Pros

The signature features are incredibly up to point, think the key feature is that our emails signatures are ALWAYS showing up correctly, if we need to edit our signature we can do so with ease

Cons

There is nothing we don't like about this software, It just works the way it should and intended to be

KH
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Kirsten H.

Financial Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We LOVE BRANDMAIL!

Reviewed a month ago

We have had a great experience from start to finish. We love the design and ease of use of the email design system.

Pros

We love our Brandmail signatures. Our clients and suppliers have complimented us numerous times; they give our business and branding such a professional look.

Cons

We cannot complain about anything, happy with Brandmail.

MM
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Michael M.

Banking, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brandmail is The Best

Reviewed 2 months ago

Brandmail is very good. Everyone loves it, even the Exchange Server Administrator!

Pros

Very good support from [sensitive content hidden] and her team, both pre and post sales support is awesome. [sensitive content hidden] can jump in there and help with feature additions. Even from South Africa, there is very support, they are very good about supporting business users in other timezones, even when there is a 12+ hour difference. The brandmail outlook plugin works great. It works great on everything from self hosted/on-premise exchange to Office365. It's very easy to roll out. There are no changes required of your Exchange Server, you only need to install an add-in into Outlook.

Cons

MFA is terrible. Very annoying. Everyone hates it. Setting up Admin users. Everyone hates that too.

Vendor response

It has been an absolute pleasure working with you, Michael! Your feature requirements keep us on our toes, and we are always here to help. Thank you for your ongoing support ;-)

SJ
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Sihle John N.

Financial Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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i-Chain & BrandQuantum Marriage for The New Ages

Reviewed 2 months ago

Nothing but the best professional and courteous as well as experienced filled demonstration of the product by the BrandMail team. It is what captivated our love and interest for the product. 🌹

Pros

All Features demonstrated by the Awesome BrandQuantum team were all value adds that we shall use as i-Chain.

Cons

None to report on at the present moment as we are still riding the awesome journey.

Vendor response

Thank you so much, SJ! May your business go from strength.

MA
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Merel A.

Renewables & Environment, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pleased with this choice

Reviewed 24 days ago

We are rebranding, we also wanted to manage signatures better. After searching for a while I came across BrandQuantum, they offer a suitable solution for every taste. I am also very happy with the banners they help me design. I think the price/quality ratio is really tremendous.

Pros

From the first contact, I noticed the dedication of BrandQuantum's team. I have rarely worked with a company that was so helpful and prompt. I am extremely impressed with the personal attention and thoughtfulness in our process.In addition, the product is easy to use, very clear and has a nice look and feel.

Cons

Nothing. So far, I have not experienced any downsides.

PC
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Peter C.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Email Branding solved!

Reviewed 2 years ago
Pros

We had email branding challenges for a long time, having tried multiple products over the years we were finally introduced to the BrandMail team. My organizations email branding issues are a thing of the past. The product is easy to deploy and use and does everything it promises to do. Having multiple mailboxes for different companies has always been a branding issue, BrandMail has solved this...

Cons

There is nothing within the product that I dislike.

Vendor response

This means so much from such an experienced IT professional. Thank you so much for your support and for walking with us on this journey. Your input has been invaluable.

PM
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Philippe M.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Email management done right

Reviewed 3 years ago

Just fantastic and easy to manage and maintain.

Pros

Centralised control of ALL our signatures in the same back-end as BrandOffice has made the management of content and assets that much easier where they are shared. No user can make their signature pink and Comic Sans anymore and we can control our campaigns at a granular level. The two BEST parts for us are the analytics on usage and deep dive data on the emails sent, and the BrandMe page. We have seen very many click throughs to BrandMe which means people are storing our contact information and having a great experience doing so.

Cons

Honestly, similar to BrandOffice, no cons at this point.

Vendor response

Dear Philippe, thank you so much for your great insights on BrandMail and we are so pleased that you have been able to get such value from our application. We look forward to you working with us and helping us test all the new features we have in the pipeline.

YO
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Yentl O.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Managing your brand with ease

Reviewed 2 years ago
Pros

The Brandmail solution great and really easy to use. With the click of a button, changes and updates can be made, which automatically pulls through to all staff emails. The software made it possible for us to ensure brand consistency and professionalism, creating brand recognition and leaving a lasting impression at the end of each email we send. The email banners allow us to promote new products/offers...

Cons

We don't have any cons about the software at this point.

Vendor response

We value this passionate and enthusiastic team! Always willing to work with us on new features and enhancements. Thank you for your ongoing support and total brand partnership.

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Nathan S.

Civic & Social Organization, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Local Nonprofit Steps Up Branding Game

Reviewed 2 years ago
Pros

Before BrandMail we had to depend on individual staff to update signatures and any promo banners which I felt like we were asking them them to change/update on a weekly basis. Now with a few simple clicks on the back end signatures are updated, banners added/removed and I don't have to bother our staff to make them. This service has streamlined our email branding and I don't have to worry about who...

Cons

So far there isn't anything we don't like about the software. Any issues we have the team at BrandQuantum helps us work through them to get them resolved quickly.

Vendor response

It has been an absolute joy to support you and your team, Nathan! Keep up the wonderful work that you do, and we will always be here to lend a hand in whatever way we can. So pleased BrandMail could play a role in the meaningful work that you do ;-)

SS
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Sarah S.

Banking, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BrandMail for the win!

Reviewed a year ago

10/10. The software is brilliant, and the team are a dream to work with.

Pros

My involvement on the backend of BrandMail has intensified fairly recently and I'm just blown away by the software's capabilities. It's also great that if you can work closely with the BrandQuantum team to solve for some bespoke requirements - the customer service is outstanding in this regard. I don't believe that we are using all capabilities yet and look forward to exploring them more to simplify processes for our staff even further.

Cons

I have had a very steep learning curve over the last few months when it comes to BrandMail's capabilities and am blown away by everything I'm being taught. It's hard to fault something that you never knew existed, or realised that you actually needed it - but didn't know you had the need in the first place.

JK
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Joe K.

Education Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brandmail - An excellent product!

Reviewed 3 years ago

Seemless, profesional and easy to navigate.

Pros

I love that it makes updating and editing a breeze. The professional look and feel reinforces our brand and reflects our need to remain relevant and attractive.

Cons

I look forward to the MAC version. Nothing negative to mention otherwise.

Vendor response

Dear Joe, thank you so much for your wonderful review. We love working with you and your team. The Ridge is such a special school, seeped in heritage. Your team is unbelievably progressive and such a pleasure to work with. We are so pleased that BrandMail has helped to project the professionalism of the school. We look forward to working with you on future enhancements that will help The Ridge as it transitions into this new hybrid learning world!

CD
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Carol D.

Education Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BrandMail email solution

Reviewed a year ago

I have found the support to be excellent and the staff quick to assist and to answer any questions. Being able to manage the system myself is also great as I can make required changes directly and the system updates and sync's easily. I haven't yet explored all the features offered but intend to do so.

Pros

BrandMail is easy to set up and updates automatically so that I don't have to worry to do everything manually. The email signatures across the school are now tamper-proof and consistent with our brand. I enjoy being able to update and edit as and when necessary and the customised email banners are excellent! The banners allow email signatures to be phase-specific and I can run different campaigns across the phases. The banners are also able to alternate automatically so each signature can have more than 1 banner.

Cons

It took a bit of time to get everything set up initially as I needed my IT department for this. The support from BrandQuantum was excellent though, and they worked with my IT team to get things running smoothly. You currently can't see your email signature when sending an email from your mobile phone. The mail sends with the signature but is not visible to the sender. This is a bit frustrating as users often sign off their emails not realising that the email signature is attached.

AS
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Aaron S.

Financial Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Unparalleled Customer Service with a MUST HAVE PRODUCT!

Reviewed 2 months ago

Open your dictionary and find Customer Service, there you will find BrandQuantum. I can only speak no less than volumes to the level and degree of customer service BrandQuantum provides. They are unmatched to any experience I’ve had before. They are killing the game, I mean the ratings speak for themself. To put it into perspective, I am a startup who has only begun to dabble with Microsoft’s interfaces,...

Pros

Painless integration, world-class customer service, and consistently delivered signatures with massive scalability.

Cons

I cannot speak to one thing about the product or service that I may fault.

Vendor response

Thank you for your kind words, Aaron. It has been an absolute pleasure to serve you!

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Matthew S.

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brandmail Review

Reviewed 2 years ago

Above and beyond the product, the Brandmail team have been great to work with: from understanding our business, and our requirements, to being supportive, flexible, and proactive in helping us achieve our goals. We look forward to continuing working with them and exploring new products and functionality.

Pros

Brandmail by the team at BrandQuantum has been a great addition to our software toolkit. The deployment of consistent high quality email signatures, focused banners and brandme pages were incredibly important for a new organization starting up and building brand consistency. From a technical perspective, the seamless integration with Microsoft Outlook, mobile support, SSO support and centralized deployment and management were key factors in selecting and rolling out the Brandmail product.

Cons

Nothing to report .

Vendor response

Matt, your business has such a bright future and we are so happy to play a small role in building your financial services brand. Thank you for the trust and total professionalism in managing this journey together as well as the technical input and ideas. We always welcome those!

DG
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Destiny G.

Public Relations and Communications, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Consistently branded emails every time

Reviewed 3 years ago
Pros

BrandMail combines branding expertise with an easy to use software solution that delivers professional, on-brand emails with beautifully designed email signatures. A great benefit for me is being able to see my email signature on every email before I send it, which means my emails don't get blocked by recipients spam filters and every email I send aligns to the brand standards. I love my BrandMail signature.

Cons

No cons experienced as the software is seamless and integrates into Outlook so well.

Vendor response

Whether it's one person or a thousand users, the consistency challenge is the same for everyone. So pleased that BrandMail can give you the peace of mind of knowing that your signature will look 100% consistent across devices.

KC
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Kyle C.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool to ensure that your brand's visual identity is upheld to the highest standard!

Reviewed 7 months ago

The experience has been extremely beneficial and has provided me with the necessary tools as a designer to ensure that our visual identity is maintained professionally across the organization. All the necessary training is provided by the team and they go above and beyond to help you achieve your brand initiatives.

Pros

I like how the system is very flexible and includes a designer tool that has almost no limitations, giving you complete creative freedom to create visually interesting email signatures. Best of all, it has a super user-friendly interface with seamless Outlook integration.

Cons

At the moment, there is nothing I dislike about the software. In the past, I've asked if certain niche design functionalities were possible, and what I appreciated most was that the customer success team came back with a solution on how we could best achieve our niche design requirements.

VB
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Victor B.

Information Technology and Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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You can send a Email or you can send a REALLY GOOD email

Reviewed 3 years ago

Simply to implement Solves a lot of problems ( cohesive communication outside) Is there but you are still concentrated writing your Email And the best part is the support.

Pros

The Software is very easy and intuitive to use. The usability is just perfect. You don't need to be a IT guy to use it. And the best feature of this software is that the people behind it have made it with love and you can see that when you will get it touch with them.

Cons

Until now nothing is really missing. I'm very happy to see the Apple version soon :)

Vendor response

Dear Victor, you are not just a great customer but also a partner. Your level for expertise when analysing solutions is obvious and hence you were able to fully recognize everything BrandMail has to offer. We appreciate all your input and look forward to working with you for a long time to come!

JP
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Juan-Pierre P.

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to install within the organisation and easy navigation through the admin console to setup

Reviewed 3 years ago
Pros

Easy to use, everything was there within the outlook add-in

Cons

There was no Cons in using this application

Vendor response

Dear JP, thank you so much for your review of BrandMail and for being such a pleasure to work with!

SJ
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Susan J.

Financial Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great email software

Reviewed 3 years ago

Overall experience has been fantastic, the product is efficient and effective and the maintenance of it is easy.

Pros

The easy way that you can change the design of an email signature to change the brand as is rquired. At the click of a button you can have a newly branded signature without even doing anything as a user.

Cons

The only thing I don't like is that you can't click on the signature and be able to call or email directly from the link there.

Vendor response

Thank you, Sue! It has been quite amazing to work on 3 brand visual language changes in this environment. With each upgrade it just gets easier and easier. To now start seeing the dashboard stats and performance of your campaigns has been the cherry on top!

MS
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Mandy S.

Oil & Energy, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BrandMail review

Reviewed 3 months ago

Support from the BrandMail team is fantastic. They are always willing to assist and help out, from the top management to the support engineers. A pleasure to deal with the team.

Pros

BrandMail's email signature management solution enhanced our email brand consistency. We did not have a solution prior to this, and it was time-consuming to create each signature, as well as keep track of users when they changed their signatures. The platform offers easy customization, analytics, and promotional banners. Brandmail is a valuable tool for companies seeking to improve their brand image and promote their services.

Cons

If I could make one suggestion, it would be to enable/build the functionality where you can see tracked changes and comments appear in different colours for different email users in the body of an email.