Callback Tracker Pricing, Features, Reviews & Comparison of Alternatives

Callback Tracker

Click to call request form widget for existing sites & blogs

5.0/5 (5 reviews)

Callback Tracker overview

What is Callback Tracker?

Callback Tracker is a "click to call" solution that embeds online telephony communications within a website, connecting businesses of all sizes with potential customers. Utilizing a customizable widget featuring an animated call button that can be restyled and re-positioned as desired, initializing a call back request form. The centralized online dashboard also provides admin users with further custom settings, plus a complete history of call recordings for monitoring and review purposes. Callback Tracker automatically records background call audio, logging callback date, call status, duration and the source.

In addition, the solution also sends SMS messages and email notifications to company representative contacts defined in settings. This is intended to flag up and direct attention to call activity out of hours, detailing visitor phone number and time the call was received, and inviting a follow-up callback or message. Callback Tracker's other notable features include custom caller ID for business or corporate accounts, while extended engagement statistics are available through Google Analytics connectivity.
callbacktracker.com

Pricing

Starting from
$9/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Callback Tracker screenshot: Callback Tracker promises a straightforward account signup process with a 14-day free trial availableCallback-tracker-videoCallback Tracker screenshot: CallTracker embeds a customizable, mobile-friendly animated callback button within an existing blog or websiteCallback Tracker screenshot: A click-to-call widget automatically records all background conversations, enabling monitoring via a full history of call recordingsCallback Tracker screenshot: Click-to-call widget settings can be adjusted through a personalized admin dashboard, including widget styling, colors, scheduling, behavior, caller greetings voice and caller IDCallback Tracker screenshot: Send SMS and email push notifications to all contacts and associates linked to a user accountCallback Tracker screenshot: A Callback Tracker account can be linked to Google Analytics to analyze web traffic behaviorCallback Tracker screenshot: Business and Corporate Plan packages allow custom caller ID to be set, displaying a personalized number instead of one generated by Callback Tracker

Callback Tracker reviews

Excellent
5

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
Bradley Felder

Great app from a top notch team

Used daily for less than 6 months
Reviewed 2018-11-21
Review Source: Capterra

We are looking forward to the next iteration of this app and the new features we spoke about during a recent meeting with their team - Great job guys!

Pros
Callback Tracker has been a great addition to our business. It's easy to use, flexible and the CTA features and reporting are a big plus. The support for this product is excellent, and their team makes use of they feedback they receive.

Cons
We have no complaints. We would however would like the ability to export some of the CTA data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dan Szwed

Thank You Call Back Tracker

Used daily for 1-2 years
Reviewed 2018-09-13
Review Source: Capterra

A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in. We tried another software that you need a programming degree to use. Needless to say, we have switched back to call back tracker and are very happy.

Pros
Software is easy to use, install and provides excellent reporting on data and notifications of calls. Very flexible and adaptable to different settings.

Cons
I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Freddie Deutsch

Excellent value packed full of features.

Used daily for less than 6 months
Reviewed 2017-06-22
Review Source: Capterra

Pros
The support team was very responsive and was willing to make certain customization's to meet my business needs.

Cons
I would like to see the add the ability to allow customer to schedule an appointment at a later date and automate the call back process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jason Stevens

A clever, useful call back widget

Used weekly for 1-2 years
Reviewed 2018-08-03
Review Source: Capterra

A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website.

Pros
* Love the visual CTA and presence on website * Love the convenience for customers * Love how their team listens to customers * Love the fact they have added goal tracking etc Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality.

Cons
There is not much I do not like about this product. Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site. However, what it does, it does extremely well!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leon Goldfeld

Easy to Install and Use. Great custom features.

Used daily for less than 6 months
Reviewed 2017-07-09
Review Source: Capterra

Pros
Fast installation. Works every time. Email updates of calls, missed calls, and recordings. Easy way to improve user experience with not much effort.

Cons
not much. the little room for improvement is constantly being addressed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Callback Tracker pricing

Starting from
$9/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

A 14-day free trial is available, after which:

Just SMS: $9 per month
Start-Up: $14 per month
Business: $39 per month
Corporate: $69 per month

*US & Canada calls only
*No rollover minutes or text

Callback Tracker features

Activity Dashboard
Call Monitoring
Caller ID

API (222 other apps)
Automatic Notifications (108 other apps)
CRM Integration (82 other apps)
Call Recording (140 other apps)
Call Routing (102 other apps)
Call Transfer (96 other apps)
Chat (126 other apps)
Communication Management (98 other apps)
Conferencing (106 other apps)
Contact Management (92 other apps)
Customizable Branding (81 other apps)
Instant Messaging (109 other apps)
Real Time Reporting (84 other apps)
Reporting & Statistics (136 other apps)
Third Party Integration (162 other apps)
Video Conferencing (98 other apps)
Voice Mail (85 other apps)

Videos and tutorials

Additional information for Callback Tracker

Key features of Callback Tracker

  • Live chat
  • Caller identification
  • Customer engagement center
  • Archiving
  • Automated routing
  • Help desk
  • Conversion optimization tools
  • Google Analytics
  • WordPress integration
  • Joomla integration
  • Caller ID
  • Email notifications
  • Lead capture
  • SMS integration
  • Website integration
  • Admin dashboard
  • Call tracking
  • Call monitoring
  • Conversion rate optimization
  • SMS marketing
  • Callback scheduling
  • Campaign specific caller ID
  • IP address monitoring
  • Widgets
View All Features

Benefits

Callback Tracker is an intelligent "click to call" communication solution for businesses promoting services online, initiating call conversations between a company and potential customer leads.

Callback Tracker embeds an animated call button within an existing website or blog - with plug-ins available for WordPress or Joomla - which can be fully customized in terms of styling and behavior.

An administrator dashboard provides users with custom settings for scheduling calls and notifications, choosing a caller greeting voice, and also defining a custom caller ID on business and corporate plans.

Calls are recorded automatically for monitoring and review purposes, with a historical archive of recorded conversations stored within the company's personalized dashboard.

Callback Tracker can be linked to a Google Analytics account to analyze usage and engagement data, for further review of phone call statistics and visitor behavior.