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Callback Tracker

Click to call request form widget for existing sites & blogs

Callback Tracker Reviews

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6 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great app from a top notch team

Reviewed 2 years ago

We are looking forward to the next iteration of this app and the new features we spoke about during a recent meeting with their team - Great job guys!

Pros

Callback Tracker has been a great addition to our business. It's easy to use, flexible and the CTA features and reporting are a big plus. The support for this product is excellent, and their team makes use of they feedback they receive.

Cons

We have no complaints. We would however would like the ability to export some of the CTA data

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thank You Call Back Tracker

Reviewed 3 years ago

A former SEO company signed us up with Call Back Tracker and when we moved to a different firm we lost the software and we felt a large difference in the leads coming in. We tried another software that you need a programming degree to use. Needless to say, we have switched back to call back tracker and are very happy.

Pros

Software is easy to use, install and provides excellent reporting on data and notifications of calls. Very flexible and adaptable to different settings.

Cons

I really don't have anything to say negative. I wish it were a little cheaper but is still a value for the service provided.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good User Experience Chat System

Reviewed 7 months ago

Easy to understand, worth the money, good features

Pros

The fact that their UI using new approach which let user comfortably contact us choose what channel they want to use

Cons

Minimum option to custom the design of it. Although they already have good UI design, but some still need customize

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A clever, useful call back widget

Reviewed 3 years ago

A great overall experience using their product. I think it looks great on website and has some very useful backend features. Their support team is excellent. They make a huge effort to listen to customers and implement new features. Highly recommend this system for any website.

Pros

* Love the visual CTA and presence on website * Love the convenience for customers * Love how their team listens to customers * Love the fact they have added goal tracking etc Overall, a very clean, simple call back mechanism that looks great and has some great backend functionality.

Cons

There is not much I do not like about this product. Some small requests would be multiple cc/bcc notifications for administrative staff | Additional ad keyword template tracking options for ppc campaigns | ability to target individual pages for callback rather than entire site. However, what it does, it does extremely well!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent value packed full of features.

Reviewed 4 years ago
Pros

The support team was very responsive and was willing to make certain customization's to meet my business needs.

Cons

I would like to see the add the ability to allow customer to schedule an appointment at a later date and automate the call back process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to Install and Use. Great custom features.

Reviewed 4 years ago
Pros

Fast installation. Works every time. Email updates of calls, missed calls, and recordings. Easy way to improve user experience with not much effort.

Cons

not much. the little room for improvement is constantly being addressed.

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10+ YEARS RECOMMENDING SOFTWARE

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