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CallFire
Telephony and call center app
(9)
CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.
Typical customers
Platforms supported
Support options
Training options
Starting from
599
Per month
Usage Based
Starting from
35
Per month
Flat Rate
Value for money
4.3
/5
26
Starting from
599
Per month
Usage Based
Value for money contenders
Functionality
4.3
/5
26
Total features
42
9 categories
Functionality contenders
Overall Rating
4.3
/5
26
Positive reviews
15
6
3
1
1
Overall rating contenders
Amber L.
Internet, 1-10 employees
Used daily for less than 6 months
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I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.
- The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful
- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.
Verified reviewer
Consumer Services, 201-500 employees
Used daily for 1-2 years
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It has been a great help for my business to generate more revenue with better quality and low maintenance problems.
I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip,...
Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.
Matthew W.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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Terrible. AWFUL. ABYSMAL. LAMENTABLE.
It's relatively easy to use and setup, and the customer service used to be great.
Now customer service is apparently non-existent. They don't answer the support line--EVER, in my experience over the past several weeks. I CANNOT ACCESS MY ACCOUNT TO MAKE ANY CHANGES TO CALL ROUTING BECAUSE I HAVE BEEN LOCKED OUT OF MY ACCOUNT, THERE IS NO OPTION FOR THE USER TO RESET WITHOUT ASSISTANCE, AND I KEEP SUBMITTING TROUBLE TICKETS THAT APPEAR TO GO NOWHERE.
Don G.
Used monthly for 2+ years
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The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to...
Versatile, fairly easy to use, easy to customize.
Sometimes tough to export data.
Verified reviewer
Used daily for 2+ years
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great software!
I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button
I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes