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CallFire Pricing, Features, Reviews and Alternatives

CallFire product overview

Price starts from

599

Per month

Usage Based

What is CallFire?

CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.

Key benefits of using CallFire

  • Cloud call center: See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

  • Multi-line dialing: Autodialer lets you wait for an answer as it dials up to four numbers at once.

  • Data collection & reporting: Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

  • Voice Broadcast: Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.

  • Send custom messages with information from your spreadsheet or server using real voices or text-to-speech.

  • Text Messaging: Appointment reminders. Important updates. SMS polls. Keyword Promotions.

  • Call Tracking: Buy one, two, or even thousands of local and toll free phone numbers.

  • Interactive Voice Response (IVR): Use an auto-attendant to route your incoming calls to the appropriate line or answering service.

  • Developer API : CallFire’s APIs allow you to build intelligent voice and SMS applications.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Documentation
    Webinars
    Videos

    CallFire pricing information

    Value for money

    4.4

    /5

    25

    Starting from

    599

    Per month

    Usage Based

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    CallFire features

    Functionality

    4.3

    /5

    25

    Total features

    48

    9 categories

    Most valued features by users

    Reporting/Analytics
    API
    Contact Management
    Call Recording
    Call Routing
    Call Monitoring
    VoIP Connection
    Campaign Management

    Functionality contenders

    CallFire users reviews

    Overall Rating

    4.3

    /5

    25

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.19/10
    Rating distribution

    5

    4

    3

    2

    1

    15

    6

    2

    1

    1

    Pros
    It has been a great help for my business to generate more revenue with better quality and low maintenance problems.
    We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.
    Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.
    Cons
    Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.
    It results in unwanted marketing emails to people who aren't potential customers.
    One major complaint is when trying to export the data.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    CallFire is an Effective & Affordable Solution

    Reviewed 4 years ago

    I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.

    Pros

    - The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful

    Cons

    - I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Callfire Review

    Reviewed 4 years ago

    It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

    Pros

    I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip,...

    Cons

    Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Horrible support, and way too many calls dropped

    Reviewed 5 months ago
    Pros

    Interface is relatively easy to use. That's about it for now. IVR support is non-existent.

    Cons

    Customer support, which used to be decent, is now a form you fill out. The form you fill out goes into the ether. No response in email that form was received. Price is fairly expensive relative to Twilio. Call are being dropped 30% of the time. Despite our testing proof otherwise, they are blaming our phones for the issues.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Excellent for managing multiple call campaigns

    Reviewed 6 years ago

    The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to...

    Pros

    Versatile, fairly easy to use, easy to customize.

    Cons

    Sometimes tough to export data.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Use it all the time for my business

    Reviewed 4 years ago

    great software!

    Pros

    I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

    Cons

    I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

    CallFire FAQs and common questions

    Q. What type of pricing plans does CallFire offer?

    CallFire has the following pricing plans:
    Starting from: $599.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of CallFire?

    CallFire has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does CallFire support?

    CallFire supports the following languages:
    English


    Q. Does CallFire offer an API?

    Yes, CallFire has an API available for use.


    Q. What level of support does CallFire offer?

    CallFire offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

    Common CallFire comparisons

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    CallFirevsWhatConverts

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