CallFire Pricing, Features, Reviews & Comparison of Alternatives

CallFire

Telephony and call center app

4.6/5 (20 reviews)

CallFire overview

What is CallFire?

CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.

The cloud call center features of CallFire provide agents with all customer history and notes in one interface by integrating with your CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting. It also lets you record calls, play prerecorded voicemail messages, add custom scripts and more.

Voice broadcast and text messaging lets you send important alerts, promotions, updates, and notifications to customers and employees. Call tracking and reporting in CallFire let you track and analyse all campaign results.

CallFire provides you with an IVR (Interactive Voice Response) system from which you can set up surveys, polls, appointment reminders, payments, and more for both inbound or outbound uses. The IVR system includes an auto-attendant, call routing, phone surveys, call recording, as well as results tracking and analytics.
www.callfire.com

Pricing

Starting from
$99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
CallFire screenshot: Call tracking in CallFireWhat Is CallFire?CallFire screenshot: Creating a campaign in CallFireCallFire screenshot: Tracking campaigns in CallFireCallFire screenshot: CallFire and Salesforce integrationCallFire screenshotCallFire screenshot: Manage leads in CallFire

CallFire reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.4
  4.6
Amber Layton

CallFire is an Effective & Affordable Solution

Used daily for less than 6 months
Reviewed 2018-12-05
Review Source: Capterra

I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.

Pros
- The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful

Cons
- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Callfire Review

Used daily for 1-2 years
Reviewed 2018-10-09
Review Source: Capterra

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Pros
I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.

Cons
Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Taylor Vogan

Pretty good text blasting tool

Used weekly for less than 6 months
Reviewed 2018-12-19
Review Source: Capterra

Pros
Very intuitive and simple to import in contacts and draft a text to send. Reasonable prices per message.

Cons
Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

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Don Graves

Excellent for managing multiple call campaigns

Used monthly for 2+ years
Reviewed 2016-12-12
Review Source: Capterra

The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Pros
Versatile, fairly easy to use, easy to customize.

Cons
Sometimes tough to export data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Use it all the time for my business

Used daily for 2+ years
Reviewed 2018-02-22
Review Source: Capterra

great software!

Pros
I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Cons
I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CallFire pricing

Starting from
$99/month
Pricing options
Free
Free trial
View Pricing Plans

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go:
5 cent per minute/ text

CallFire features

API
Call Transfer

Activity Dashboard (129 other apps)
Automatic Notifications (105 other apps)
CRM Integration (80 other apps)
Call Monitoring (91 other apps)
Call Recording (136 other apps)
Call Routing (99 other apps)
Caller ID (83 other apps)
Chat (123 other apps)
Communication Management (95 other apps)
Conferencing (104 other apps)
Contact Management (89 other apps)
Instant Messaging (108 other apps)
Real Time Notifications (79 other apps)
Real Time Reporting (83 other apps)
Reporting & Statistics (132 other apps)
Third Party Integration (158 other apps)
Video Conferencing (97 other apps)
Voice Mail (83 other apps)

Videos and tutorials

Additional information for CallFire

Key features of CallFire

  • Voice broadcast
  • Analytics reports
  • Text messaging
  • SMS enabled call tracking
  • Call tracking
  • Auto-attendant and call routing
  • Interactive voice response (IVR)
  • Automated surveys and polls
  • Data collection
  • Multi-line dialing
  • Developer API
  • Prerecorded messages as voicemails
  • Customer history & notes
  • Campaign management
  • Track real-time results
  • Remote/ home agents
  • Single-line auto-dialer
  • Unlimited call transfers (1 credit/min)
  • DNC / FTC compliance info
  • CRM integration
View All Features

Benefits

Cloud call center: See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

Multi-line dialing: Autodialer lets you wait for an answer as it dials up to four numbers at once.

Data collection & reporting: Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

Voice Broadcast: Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.

Send custom messages with information from your spreadsheet or server using real voices or text-to-speech.

Text Messaging: Appointment reminders. Important updates. SMS polls. Keyword Promotions.

Call Tracking: Buy one, two, or even thousands of local and toll free phone numbers.

Interactive Voice Response (IVR): Use an auto-attendant to route your incoming calls to the appropriate line or answering service.

Developer API : CallFire’s APIs allow you to build intelligent voice and SMS applications.