CallFire Pricing, Features, Reviews & Alternatives

CallFire

Telephony and call center app

4.43/5 (23 reviews)

CallFire overview

What is CallFire?

CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.

The cloud call center features of CallFire provide agents with all customer history and notes in one interface by integrating with your CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting. It also lets you record calls, play prerecorded voicemail messages, add custom scripts and more.

Voice broadcast and text messaging lets you send important alerts, promotions, updates, and notifications to customers and employees. Call tracking and reporting in CallFire let you track and analyse all campaign results.

CallFire provides you with an IVR (Interactive Voice Response) system from which you can set up surveys, polls, appointment reminders, payments, and more for both inbound or outbound uses. The IVR system includes an auto-attendant, call routing, phone surveys, call recording, as well as results tracking and analytics.
www.callfire.com

Pricing

Starting from
$99/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
CallFire screenshot: Manage leads in CallFireWhat Is CallFire?CallFire screenshotCallFire screenshot: CallFire and Salesforce integrationCallFire screenshot: Call tracking in CallFireCallFire screenshot: Creating a campaign in CallFireCallFire screenshot: Tracking campaigns in CallFire

CallFire user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.4
  4.4
Amber L.

CallFire is an Effective & Affordable Solution

Used daily for less than 6 months
Reviewed 2018-12-05
Review Source: Capterra

I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.

Pros
- The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful

Cons
- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Callfire Review

Used daily for 1-2 years
Reviewed 2018-10-09
Review Source: Capterra

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Pros
I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.

Cons
Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Call tracking and recording software

Used daily for free trial
Reviewed 2020-07-21
Review Source: Capterra

Overall it is amazing if dont consider its customer service.

Pros
The feature that makes it different from others is the usability as it is quite easy to use and install. The call tracking and recording is much better.

Cons
The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Anonymous

Use it all the time for my business

Used daily for 2+ years
Reviewed 2018-02-22
Review Source: Capterra

great software!

Pros
I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Cons
I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy to use and feature rich, we've grown to absolutely love it.

Used daily for 1-2 years
Reviewed 2018-05-07
Review Source: Capterra

Pros
The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.

Cons
Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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CallFire pricing

Starting from
$99/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go:
5 cent per minute/ text

CallFire features

API
Call Monitoring
Call Recording
Call Routing
Contact Management
IVR / Voice Recognition
Reporting/Analytics

Access Controls/Permissions (171 other apps)
Activity Dashboard (191 other apps)
Alerts/Notifications (242 other apps)
Chat/Messaging (203 other apps)
Collaboration Tools (155 other apps)
Communication Management (183 other apps)
Customizable Branding (140 other apps)
Data Import/Export (147 other apps)
Live Chat (183 other apps)
Mobile Access (210 other apps)
Reporting & Statistics (205 other apps)
Third Party Integrations (247 other apps)
Video Conferencing (173 other apps)

Videos and tutorials

Additional information for CallFire

Key features of CallFire

  • Store and find contact information such as names, addresses, and social media accounts
  • Place/receive calls through voice over IP connection
  • Create a collection of marketing actions to complete specific goals.
  • Transfers live calls to other agents
  • Create, store and share information, data, and support articles in a centralized database
  • Create and administer polls and surveys
  • The activity of gathering data based on keywords used on phonecalls and online.
  • Keep a record of all calls in and out of a call center
  • Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
  • Schedule date and time for callbacks/follow-up calls or reminders
  • System calls multiple numbers at once and connects the agent to the first number that answers
  • Track and report on call outcomes
  • System that automatically dials calls
  • System provides callee information to agent prior to the call to help determine whether or not to make the call
  • Identify the number and contact information of a caller before answering the phone
  • Computer-telephony integration is the use of computers to manage telephone calls
  • Agents choose who to call and when
  • Provide agents with a typical response for common call subject matter
  • Ability to handle large datasets
  • Manage relationships with customers and address customer concerns while tracking previous interactions
  • A call center that primarily receives calls, typically customer service focused
  • System makes individual calls from a list as soon as the agent is available
  • Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
  • Record the audio of phone conversations for quality assurance purposes
  • Allows for integration with other systems/databases
  • View and track pertinent metrics
  • System automatically dials the next number on the contact list after the previous call ends
  • An assembly of graphs and charts for tracking statistics and metrics
  • A call center that primarily makes calls, typically sales focused
  • Integrate with your customer relationship management software to better connect all aspects of your business, especially your customers
  • Listen in on live phone conversations to train and assess agent performance
  • Keep a track of interactions with the customer during the virtual tour and convert leads into successful opportunities
  • The procedure of sending voice calls to a specific queue based on predetermined criteria
  • Measure campaign influence through collection of keyword tracking and revenue sources
  • Route and distribute your leads to third party buyers
  • Analyze, correct, and monitor speech for transcriptions or recordings
View All Features

Benefits

Cloud call center: See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

Multi-line dialing: Autodialer lets you wait for an answer as it dials up to four numbers at once.

Data collection & reporting: Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

Voice Broadcast: Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.

Send custom messages with information from your spreadsheet or server using real voices or text-to-speech.

Text Messaging: Appointment reminders. Important updates. SMS polls. Keyword Promotions.

Call Tracking: Buy one, two, or even thousands of local and toll free phone numbers.

Interactive Voice Response (IVR): Use an auto-attendant to route your incoming calls to the appropriate line or answering service.

Developer API : CallFire’s APIs allow you to build intelligent voice and SMS applications.