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CallFire Logo

Telephony and call center app

Table of Contents

CallFire - 2025 Pricing, Features, Reviews & Alternatives

What is CallFire?

CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.

The cloud call center features of CallFire provide agents with all customer history and notes in one interface by integrating with your CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting. It also lets you record calls, play prerecorded voicemail messages, add custom scripts and more.

Voice broadcast and text messaging lets you send important alerts, promotions, updates, and notifications to customers and employees. Call tracking and reporting in CallFire let you track and analyse all campaign results.

CallFire provides you with an IVR (Interactive Voice Response) system from which you can set up surveys, polls, appointment reminders, payments, and more for both inbound or outbound uses. The IVR system includes an auto-attendant, call routing, phone surveys, call recording, as well as results tracking and analytics.

Benefits of using CallFire

  • Cloud call center: See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

  • Multi-line dialing: Autodialer lets you wait for an answer as it dials up to four numbers at once.

  • Data collection & reporting: Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

  • Voice Broadcast: Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.

  • Send custom messages with information from your spreadsheet or server using real voices or text-to-speech.

  • Text Messaging: Appointment reminders. Important updates. SMS polls. Keyword Promotions.

  • Call Tracking: Buy one, two, or even thousands of local and toll free phone numbers.

  • Interactive Voice Response (IVR): Use an auto-attendant to route your incoming calls to the appropriate line or answering service.

  • Developer API : CallFire’s APIs allow you to build intelligent voice and SMS applications.
  • Starting from

    0.06

    /user

    Alternatives with better value for money

    CallFire's key features

    Most critical features, based on insights from CallFire users:

    Call Tracking Metrics
    Conversion Tracking
    CRM
    Call Recording
    Caller ID
    Auto-Dialer

    All CallFire features

    Features rating:

    Call Routing
    Call Transfer
    Lead Distribution
    Manual Dialer
    Multi-Campaign
    Multiple Scripts
    Outbound Call Center
    Phone Key Input
    Power Dialer
    Predictive Dialer
    Preview Dialer
    Progressive Dialer
    Reporting/Analytics
    Survey/Poll Management
    Text to Speech
    Voice Customization
    Voice Mail
    VoIP
    VoIP Connection
    API
    Call Center Management
    Call Disposition
    Call List Management
    Call Logging
    Call Monitoring
    Call Scheduling
    Call Scripting
    Campaign Management
    Computer Telephony Integration
    Contact Management
    Customer History
    Dashboard
    Data Management
    Inbound Call Center
    IVR
    Keyword Tracking

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    CallFire pricing

    Value for money rating:

    Starting from

    0.06

    /user

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    CallFire support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat

    Training options

    Documentation
    Webinars
    Videos

    CallFire reviews

    Overall rating

    4.3

    /5

    26

    Positive reviews

    81

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.19/10
    Rating distribution

    5

    4

    3

    2

    1

    15

    6

    3

    1

    1

    Pros
    It has been a great help for my business to generate more revenue with better quality and low maintenance problems.
    We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.
    Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business.
    Cons
    Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.
    It results in unwanted marketing emails to people who aren't potential customers.
    One major complaint is when trying to export the data.

    CallFire FAQs

    Q. What type of pricing plans does CallFire offer?

    CallFire has the following pricing plans:
    Starting from: $599.00/month
    Pricing model: Free, Subscription
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of CallFire?

    CallFire has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does CallFire support?

    CallFire supports the following languages:
    English


    Q. Does CallFire offer an API?

    Yes, CallFire has an API available for use.


    Q. What level of support does CallFire offer?

    CallFire offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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