CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.

Key benefits of using CallFire

Cloud call center: See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

Multi-line dialing: Autodialer lets you wait for an answer as it dials up to four numbers at once.

Data collection & reporting: Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

Voice Broadcast: Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.

Send custom messages with information from your spreadsheet or server using real voices or text-to-speech.

Text Messaging: Appointment reminders. Important updates. SMS polls. Keyword Promotions.

Call Tracking: Buy one, two, or even thousands of local and toll free phone numbers.

Interactive Voice Response (IVR): Use an auto-attendant to route your incoming calls to the appropriate line or answering service.

Developer API : CallFire’s APIs allow you to build intelligent voice and SMS applications.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Phone Support

Knowledge Base

Chat

Training options

Documentation

Webinars

Videos

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CallFire pricing information

Value for money

4.3

Starting from

599

Per month

Usage Based

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

CallFire features

Functionality

4.3

Total features

9 categories

Most valued features by users

Reporting/Analytics

API

Contact Management

Call Recording

Call Routing

Call Monitoring

Auto-Dialer

Call Center Management

CallFire users reviews

Overall Rating

4.3

Positive reviews

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.19/10

Rating distribution

Pros

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Verified reviewer

We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.

Corey G.

Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

Carlos U.

Cons

Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.

Taylor V.

It results in unwanted marketing emails to people who aren't potential customers.

Amy W.

The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot.

Verified reviewer

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Overall rating contenders

Amber L.

Internet, 1-10 employees

Used daily for less than 6 months

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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CallFire is an Effective & Affordable Solution

Reviewed 5 years ago

I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.

Pros

- The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful

Cons

- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.

Verified reviewer

Consumer Services, 201-500 employees

Used daily for 1-2 years

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Callfire Review

Reviewed 5 years ago

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Pros

I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip,...

Cons

Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

Matthew W.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Overall Rating

Value for money
Ease of use
Features
Customer support

Share this review:

Where is the customer support? Can't log into my account, and can't reach anyone to get help!

Reviewed 5 months ago

Terrible. AWFUL. ABYSMAL. LAMENTABLE.

Pros

It's relatively easy to use and setup, and the customer service used to be great.

Cons

Now customer service is apparently non-existent. They don't answer the support line--EVER, in my experience over the past several weeks. I CANNOT ACCESS MY ACCOUNT TO MAKE ANY CHANGES TO CALL ROUTING BECAUSE I HAVE BEEN LOCKED OUT OF MY ACCOUNT, THERE IS NO OPTION FOR THE USER TO RESET WITHOUT ASSISTANCE, AND I KEEP SUBMITTING TROUBLE TICKETS THAT APPEAR TO GO NOWHERE.

Don G.

Used monthly for 2+ years

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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Excellent for managing multiple call campaigns

Reviewed 7 years ago

The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to...

Pros

Versatile, fairly easy to use, easy to customize.

Cons

Sometimes tough to export data.

Verified reviewer

Used daily for 2+ years

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Use it all the time for my business

Reviewed 6 years ago

great software!

Pros

I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Cons

I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

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Common CallFire comparisons

CallFirevsFive9

CallFirevsAircall

CallFirevsCloudTalk

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