Additional information for CallFire
Key features of CallFire
View All Features
- Voice broadcast
- Analytics reports
- Text messaging
- SMS enabled call tracking
- Call tracking
- Auto-attendant and call routing
- Interactive voice response (IVR)
- Automated surveys and polls
- Data collection
- Multi-line dialing
- Developer API
- Prerecorded messages as voicemails
- Customer history & notes
- Campaign management
- Track real-time results
- Remote/ home agents
- Single-line auto-dialer
- Unlimited call transfers (1 credit/min)
- DNC / FTC compliance info
- CRM integration
Cloud call center: See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.
Multi-line dialing: Autodialer lets you wait for an answer as it dials up to four numbers at once.
Data collection & reporting: Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.
Voice Broadcast: Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.
Send custom messages with information from your spreadsheet or server using real voices or text-to-speech.
Text Messaging: Appointment reminders. Important updates. SMS polls. Keyword Promotions.
Call Tracking: Buy one, two, or even thousands of local and toll free phone numbers.
Interactive Voice Response (IVR): Use an auto-attendant to route your incoming calls to the appropriate line or answering service.
Developer API : CallFire’s APIs allow you to build intelligent voice and SMS applications.