App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
CDR Call Reporting for Cisco
5
25
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified Communication Solution
Last updated: March 2026
CDR Call Reporting for Cisco Alternatives & Competitors (2026)
Top 4 free alternatives
CallTools
All-in-one predictive dialer & inbound call center solution
0.1
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
API
5/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
DialedIn CCaaS
Cloud-based contact center solution to streamline operations
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Agent Interface
5/5
Auto-Dialer
4.8/5
Activity Dashboard
4.7/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
InfoFlo
HIPAA compaliant case management software
0.4
Value for money
Starting price
No pricing info
0.6
Functionality
Access Controls/Permissions
5/5
Alerts/Escalation
5/5
Access Controls/Permissions
N/A
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
Ringover
100% cloud phone for startups and SMEs
0.5
Value for money
Starting price
No pricing info
0.3
Functionality
Agent Interface
4.8/5
Archiving & Retention
4.8/5
Access Controls/Permissions
4.7/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
CTM
Conversation analytics for marketing attribution
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Alerts/Notifications
5/5
2-Way Messaging
4.3/5
Archiving & Retention
4/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
CloudTalk
Cloud-based call center software for sales and support teams
0.8
Value for money
Starting price
No pricing info
0.7
Functionality
Activity Tracking
5/5
Agent Interface
5/5
API
5/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.8
Value for money
Starting price
No pricing info
0.6
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
JustCall
AI-Powered Customer Communication for Sales & Support Teams
0.9
Value for money
Starting price
No pricing info
0.9
Functionality
Access Controls/Permissions
5/5
API
5/5
2-Way Messaging
4.3/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
Dialpad
Cloud communications system for enterprise businesses
0.9
Value for money
Starting price
No pricing info
0.8
Functionality
Access Controls/Permissions
4.8/5
Agent Interface
4.8/5
Archiving & Retention
4.2/5
Top Features
Activity Dashboard
N/A
By-Extension Reporting
N/A
Call Center Management
N/A
Aircall
AI powered customer communications platform
1.0
Value for money
Starting price
No pricing info
0.9
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.7/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
Dialpad Ai Contact Center
Cloud-based contact center solution for customer support
5.0
Value for money
Starting price
No pricing info
5.0
Functionality
AI/Machine Learning
N/A
Automated Routing
N/A
Automatic Call Distribution
N/A
Top Features
Activity Dashboard
N/A
Alerts/Notifications
N/A
API
N/A
0.8
Value for money
Starting price
No pricing info
0.7
Functionality
Agent Interface
4.6/5
Automatic Call Distribution
4.5/5
Auto-Dialer
4.5/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Dashboard
5/5
Answering Machine Detection
5/5
Automatic Call Distribution
4.8/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
0.5
Value for money
Starting price
No pricing info
0.5
Functionality
Alerts/Notifications
4.7/5
Automated Routing
4.6/5
Activity Tracking
4.5/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Automated Routing
5/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
1.2
Value for money
Starting price
No pricing info
1.2
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Automatic Call Distribution
5/5
Top Features
By-Extension Reporting
N/A
Call Center Management
N/A
Call Duration
N/A
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Automatic Call Distribution
5/5
Caller ID
5/5
Auto-Dialer
N/A
Top Features
Alerts/Notifications
N/A
By-Extension Reporting
N/A
Call Duration
N/A
0.6
Value for money
Starting price
No pricing info
0.6
Functionality
Call Recording
4.8/5
Automatic Call Distribution
4.5/5
Call Logging
4.1/5
Top Features
Activity Dashboard
N/A
Alerts/Notifications
N/A
By-Extension Reporting
N/A