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Clarity Connect
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Full-featured contact center native to Skype for Business
Table of Contents
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Clarity Connect - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Clarity Connect overview
What is Clarity Connect?
Clarity Connect extends Skype for Business (formerly known as Lync) for use as a contact center, intelligently routing and managing incoming communications for customer service.
Clarity Connect is native to Skype for Business, with no desktop presence other than the Skype for Business application, so easy to train new agents on this familiar interface. Being native also means Clarity Connect is easy to install and maintain.
Businesses can reduce significant costs by retiring telephony infrastructure and moving their contact center to the Skype for Business platform. Clarity Connect is a full-featured contact center, and supports WFO, reporting, and a number of modalities, including calls, IMs, emails, web chats, and Facebook Messenger.
Clarity Connect’s user interface
Clarity Connect reviews
Overall rating
3.7
/5
9
Positive reviews
43
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.43/10
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Clarity Connect's key features
Most critical features, based on insights from Clarity Connect users:
All Clarity Connect features
Features rating:
Clarity Connect alternatives
Clarity Connect
Starting from
80
Per year
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Clarity Connect pricing
Value for money rating:
Starting from
80
Per year
User opinions about Clarity Connect price and value
Value for money rating:
Clarity Connect integrations (2)
Top integrations
Clarity Connect support options
Typical customers
Platforms supported
Support options
Training options