Comapi - 2026 Pricing, Features, Reviews & Alternatives

Comapi is a cloud-based omnichannel communication solution which allows users to send, receive, and reply to emails, text messages, web chats, Twitter and Facebook messages, apps, and more. The omnichannel hub enables real-time engagement with conversations from any channel through a single interface.

Comapi’s real-time chat functionality supports multiple agents and teams, with customizable roles and permissions to control access, auto-assignment of inbound chats to available agents, and automated message routing to direct conversations to the correct agent or team. Chats can also be transferred between agents with a few clicks. The chat widget can be embedded directly in any website, and customized with different colors and agent images to match company branding. Multi-channel broadcasts can also be created and sent, with the ability to built targeted customer lists using profile information, and stagger the sending of broadcasts to ensure that teams are not overwhelmed with responses.

Comapi automatically creates customer profiles from inbound messages, which include publicly-available demographics pulled from the message channel. Profiles can also be imported or manually created on an individual basis. New and existing customer profiles can be merged for a full view of engagement across multiple devices and channels. All conversations with a customer, through any channel, can be viewed in a single message timeline. Comapi also generates channel reports to track send, delivery, and engagement, enables real-time and historical chat reporting, and allows users to view all message data from each channel.