Drag Pricing, Features, Reviews & Alternatives

Drag

All-in-one Workspace in Gmail

4.47/5 (119 reviews)

Drag overview

What is Drag?

Most things start and end as emails, but quickly spread across lots of tools. Stop switching between tools and manage your entire workflow from your inbox with Drag.

Drag is the Shared Inbox built for G Suite users. You can turn Gmail into your Team's Workspace to support customers, manage tasks and close deals, in 1 click.

Trusted by 30,000+ professionals across 30+ countries. Easy to install. Easy to set up. No training required.
www.dragapp.com

Pricing

Starting from
$8/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Drag screenshotDrag Video Demo | DragApp.comDrag screenshotDrag screenshotDrag screenshotDrag screenshotDrag screenshot

Drag user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.6
  4.7
Fernando C.

Enhanced focus and peace of mind

Used daily for less than 6 months
Reviewed 2018-08-03
Review Source: Capterra

I'm tackling most of the tasks than arrive to me through mail using Drag. Some of my mails become tasks in my external app, which I keep using (because not all of my tasks come from my mail, and I need a way to manage these ones), but Drag definitely helps me managing the tasks that come through my mail by (a) avoiding the overhead of translating many mails to tasks, and (b) allowing me to open my mail and knowing instantly what's going on at a glance.

Pros
The most noticeable improvement has been opening my mail and knowing instantly what's going on at a glance, which frees resources in my mind (peace of mind, what a treasure!) Besides that, I use the GTD method to organize my tasks. Every day I process my inbox following GTD's algorithm: 1. If something takes less than 2 minutes, I do it and archive the mail. 2. If I can delegate it, I do it and either archive the mail or put it in Doing, to follow it up. 3. If I want to do it, I move it to "Doing". This is an improvement over having just a list of tasks outside of my mail, because a lot of mails don't need to become tasks in an external app, and can be managed more easily with Drag, which reduces significantly the overhead of having to create tasks and follow up somewhere else, besides avoiding having to switch between between apps (from tasks to mail, etc), simplifying my workflow and increasing my productivity.

Cons
I haven't found any opportunity cost so far in using Drag. I miss some functionalities, though. Mainly, I miss a way to defer mails I don't want to pay attention to now until a later date. This functionality already exists in Google's Inbox Mail App and I need it because it's one of the steps of the GTD's algorithm I mentioned before.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sam W.

Went for something else

Used daily for free trial
Reviewed 2021-03-16
Review Source: Capterra

It was ok. The support team was actually quite slow to respond and I'd already removed the extension and gone with something else before they came back to me. Perhaps if they were quicker to troubleshoot I would have stayed with the tool.

Pros
Great user interface and fairly intuitive tool. Looks really clean and well built. Quick load times.

Cons
I like to filter and archive emails A LOT. Annoyingly if you archive an email it disappears from the Kanban if you haven't asked support to switch this feature off. This was not clear and frustrated me, hence the switch to something helse.

Response from DragApp


Hey Sam, I'm really sorry our team was offline when you left a question in our live chat. Still, we must point out that out 4 hour response time (for a question that was left outside of our working hours) is still below average for companies in our space! It's a shame that you've changed your mind in such a small period of time.

Don't hesitate to contact us if you need further help.

Best,
Drag Success Team

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Edward B.

Unethical Practice

Used daily for 6-12 months
Reviewed 2021-01-03
Review Source: Capterra

The app maybe good but their business ethics are shameful.

Pros
The software itself was ok but ultimately I decided not to carry on with it.

Cons
Buyers beware. My initial purchase was for a year upfront. After a few months I stopped using the software.... all fine. I did the trial, and thought I could get some use from it. Unfortunately that wasn't the case so I was not minded to renew. 12 months down and I get an email stating I have subscribed for another year with invoice details. Obviously I did not want this to happen, and what with watching my events business go up in flames thanks to Covid and all the implications that brings, the renewal date had sailed passed me. As soon as I got the email, I got in touch with support for a refund on the product as its no longer needed. Sadly, they have taken the money and are refusing a refund. No remorse, no sympathy. Utterly reprehensible.

Response from DragApp


Hi Edward, it's a shame to hear that you were not happy with our services.

As communicated to you previously, Drag is a subscription business, which means that, unless the subscriber cancels the subscription before the end of the billing cycle (which has not been done in your case), a new billing cycle is automatically initiated. This is the standard model in software as a service and I'm sorry if it wasn't clear for you. Our terms and conditions are publicly available at: https://dragapp.com/terms.
We are happy to support you with other enquiries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Great if you want Trello inside Gmail and Email Automation

Used daily for less than 6 months
Reviewed 2021-02-04
Review Source: Capterra

Drag has become an important part of my business to help me automate and collaborate with my team.

Pros
I like the email templates and email sequencing. It allows me to follow up with people automatically and I can use my time very efficiently.

Cons
I can be a bit buggy sometimes, but the support has been very good and communicative with me in resolving issues.

Response from DragApp


Thanks! We love supporting our customers and love the way they keep us motivated to improve our product and services day after day :D

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sahr S.

Drag is a lifesaver for my inbox and gave me the ability to get things done more productively.

Used daily for less than 6 months
Reviewed 2018-04-18
Review Source: Capterra

This software has helped me streamline my email process and not forget about the emails that have not received a response (whether that's on my end or the other party). It's has allowed for less work to fall through the cracks and for less prospective, current, or future business to be lost.

Pros
Before Drag, my inbox was a mess. I would not have any proper method of keeping track of emails and it got to the point where things fell through the cracks which amounted to lost business. What I like most about Drag is that it resembles kanban boards that I'm familiar with in the software space and it gives me a good means to make sure that emails don't get forgotten about. I also like how it seamlessly integrates into your email using the Chrome extension and doesn't require any additional onboarding steps. Usually, the problem with bringing on new software is that it is too laborious to integrate it into your daily routine. That's not the case with Drag. With the toggle of a button, you can switch it on and off at your discretion, as well.

Cons
One of my email inboxes has over 11,000 emails. I found that integrating Drag with that particular email really slowed things down when it came to website speed. This is more mismanagement on my part and it's my goal to reduce the number of emails I have in that inbox so that I can actually use Drag. In addition, Drag doesn't currently allow you to customize the labels on the kanban board or add any additional steps. To my understanding, this is a feature that they hope to launch in the future, however.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Drag pricing

Starting from
$8/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Basic: Forever Free. For individuals that need the essentials.
Drag Pro: For teams that want to control their work in one tool, in Gmail. $8 user/month (billed annually) or $10 user/month (billed monthly).

Drag features

Chat/Messaging
Collaboration Tools
Communication Management
Customizable Branding
Live Chat
Mobile Access
Third Party Integrations

API (280 other apps)
Access Controls/Permissions (172 other apps)
Activity Dashboard (191 other apps)
Alerts/Notifications (241 other apps)
Call Monitoring (168 other apps)
Call Recording (218 other apps)
Call Routing (171 other apps)
Contact Management (220 other apps)
Data Import/Export (146 other apps)
IVR / Voice Recognition (138 other apps)
Reporting & Statistics (204 other apps)
Reporting/Analytics (294 other apps)
Video Conferencing (173 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Drag

Key features of Drag

  • Agile Methodologies
  • Automated Routing
  • Collaboration
  • Communication Tools
  • Discussion Boards
  • File Sharing
  • Idea Management
  • Kanban Board
  • Network Monitoring
  • Notes Management
  • Prioritization
  • Project Planning/Scheduling
  • Real Time Editing
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Project Tracking
  • Response Management
  • Shared Inboxes
  • Team Chat
  • Testing/QA Management
  • Traditional Methodologies
  • Workflow Configuration
View All Features

Benefits

- No more navigating between tools or forwarding or cc’ing between internal teams. Add shared inboxes such as support@ or info@ right from Drag boards and see emails coming in real-time.

- Assign emails to team members and know who is working on what. Share drafts or even reply on behalf of each other. Need help from a teammate? @mention and comment in a chat, in the context of an email.

- Keep your work organized with visuals boards. Kanban or list views, sort & filter, rename, rearrange or expand columns. Create custom cards that did not start as an Email. It’s easy to install. Easy to set up.

- Emails are the focus of most workflows. But sometimes email alone is not enough. Have all the context you need around a workflow from one place – email, contact info, to-do lists, notes, files.

- Know when someone reads your emails. Use (shareable) email templates with custom fields to send fast emails with a personalized touch. Use due dates and deadlines to never miss important deadlines. Automatically create events and reminders in your agenda with calendar integration.

- Automate repetitive tasks: automatically move emails to specific boards or columns. Auto-assign emails to team members. Let Drag send automated email follow-ups for you so you can focus on what matters.

- View the performance of your team at a glance. Slice and dice with different reporting for real-time insights. See which team members are performing the best with individual team member reports.