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Five9 vs CTM Comparison (2026)
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Overview
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
487
5
4
3
2
1
233
170
58
16
10
- Value for money
- Ease of use
- Features
- Customer support
4.7
159
5
4
3
2
1
118
32
6
1
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jordan V.
Life Insurance Sales
Jordan V.
Life Insurance Sales
Jordan V.
Life Insurance Sales
Pros
Loganathan V.
MIS Infrastructure Support Engineer
Loganathan V.
MIS Infrastructure Support Engineer
Vincent B.
Marketing Director
Cons
Nicholas W.
Operations Manager
Nicholas W.
Operations Manager
Victor H.
WFM Manager
Cons
Loganathan V.
MIS Infrastructure Support Engineer
Mitchell M.
Director of Paid Media
Emilio X.
Marketing
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features116
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversion Tracking
- Cross Channel Attribution
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Management
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Call Centers
- For iPad Devices
- HIPAA Compliant
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Touch Attribution
- Multi-User Collaboration
- Multiple Scoring Models
- Multiple Scripts
- Natural Language Processing
- On-Demand Recording
- One-to-One Messaging
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Self-Service Search
- Social Media Integration
- Spam Blocker
- Speech-to-Text Analysis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Video Conferencing
- Visitor Tracking
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features119
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversion Tracking
- Cross Channel Attribution
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Management
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Call Centers
- For iPad Devices
- HIPAA Compliant
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Touch Attribution
- Multi-User Collaboration
- Multiple Scoring Models
- Multiple Scripts
- Natural Language Processing
- On-Demand Recording
- One-to-One Messaging
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Self-Service Search
- Social Media Integration
- Spam Blocker
- Speech-to-Text Analysis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text to Speech
- Third-Party Integrations
- Trend Analysis
- Video Conferencing
- Visitor Tracking
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations14
- Acquisio
- Adobe Analytics
- Adobe Commerce
- AgencyAnalytics
- CAKE
- Cloudflare
- Dazos CRM
- Dialogflow
- Dynamics 365
- ElevenLabs
- Facebook Business Suite
- Freshdesk
- Freshpaint
- Genius Monkey
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Data Studio
- Google Forms
- Google Marketing Platform
- HubSpot CRM
- Instapage
- Kissmetrics
- LeadSquared
- Make
- Marin Software
- Marketo Engage
- Marketo Measure
- Meta for Business
- Microsoft Advertising
- Microsoft Teams
- MonkeyLearn
- NetSuite
- Nextiva
- Oracle Service
- Pipedrive
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SendGrid
- Shopify
- Skai
- Slack
- Snapchat for Business
- SpiceX
- Stripe Payments
- Sunwave
- Swydo
- Twilio
- Unbounce
- VWO Testing
- ValueOps
- Velocify
- Whatagraph
- Wingify Experimentation
- Wix
- WordPress
- Yalla
- Yext
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- Zoom Workplace
- Total integrations55
- Acquisio
- Adobe Analytics
- Adobe Commerce
- AgencyAnalytics
- CAKE
- Cloudflare
- Dazos CRM
- Dialogflow
- Dynamics 365
- ElevenLabs
- Facebook Business Suite
- Freshdesk
- Freshpaint
- Genius Monkey
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Data Studio
- Google Forms
- Google Marketing Platform
- HubSpot CRM
- Instapage
- Kissmetrics
- LeadSquared
- Make
- Marin Software
- Marketo Engage
- Marketo Measure
- Meta for Business
- Microsoft Advertising
- Microsoft Teams
- MonkeyLearn
- NetSuite
- Nextiva
- Oracle Service
- Pipedrive
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SendGrid
- Shopify
- Skai
- Slack
- Snapchat for Business
- SpiceX
- Stripe Payments
- Sunwave
- Swydo
- Twilio
- Unbounce
- VWO Testing
- ValueOps
- Velocify
- Whatagraph
- Wingify Experimentation
- Wix
- WordPress
- Yalla
- Yext
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- Zoom Workplace
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