When I started my business, I needed to find a digital signing solution for a low cost... so even though I had never heard of this program, I decided to give it a try instead of using one of the more well-known digital signing programs. My business is small, and I don't need digital signing on a daily basis. So, the lower price very much attracted me. And ultimately, I'm very glad I gave it a shot. It has definitely met my needs and is affordable. Also, there was one occasion when I needed to contact customer service because I changed my e-mail address, which caused a billing error. I sent an email to customer service, and the issue was resolved very promptly and easily.
Pros
The program is quite easy to use and navigate. And it appears my clients find it easy to use as well. I've never had any complaints or questions from them.
Cons
The only thing I have difficulty with is the editing tools box... it can be moved side to side so you can see your document, but not up and down. The bottom portion of the editing tool box gets cut off by my Windows task bar at the bottom of my screen, and since I can't move the box up, I can't access the tools in the lower portion.
Rating breakdown
Likelihood to recommend: 10/10
digitizing the signing process. saving paper and time and adding convenience to our clients.
Pros
when it works as planned, it offers a lot of convenience to our business. every transaction in our industry requires about 20 pages of investor disclosures and signatures. SignNow allows clients to easily complete this process from their computer or mobile device. saves a lot of time, saves a lot of trees, and both our office and client get a PDF Copy when complete.
Cons
sometimes there appear to be technical glitches where it does not work as planned. usually we just have to wait till SignNow has update a fix and then works again as expected. but this is sometimes and inconvenience. if this is resulting from user error on our end, I would to know and be put in touch with a training person so we can address this.
Rating breakdown
Likelihood to recommend: 9/10
Every contract I have my clients’ sign is done through SignNow.
Pros
So so simple to use and very professional looking. My clients feel confident when signing contracts through SignNow.
Cons
Creating text boxes for clients to input information could be more precise. Trying to get the text to line up with existing information can be tricky.
Rating breakdown
Likelihood to recommend: 10/10
It allows us to create and send digital agreements
Pros
The customization of the agreement templates is very appealing. It allows us to create agreements that look just the way we want.
Cons
We can't get customer support to fix a glitch in the software. In the dialog box that pops up when our agreement is loaded, it's stuck on a person's name for all the agreements. I've tried to find a phone number or way to contact SignNow, but I can't see how to do it, at least not easily.
Hello,
We understand your concern and your feedback is really important for us to make your user experience as much sufficient as it should be.
From our side we want to apologize for the inconveniences that you are currently facing.
We constantly working to improve our service. The level of the reliability is our top priority as we want to make sure our customers can trust us. Rest assures our service improved a lot.
We have a special offer for you due to the difficulties caused in the past. Please contact us at support@signnow.com for more details.
Thank you for your understanding and cooperation with us.
Rating breakdown
Likelihood to recommend: 4/10
Simple to use, and very handy. My company uses this on a day to day basis.
Pros
We use sign now on a day to day basis. Simple to use and very convenient.
Cons
I would like to see if the emailed document was ever opened upon receiving.
Dear Sara, many thanks for your positive feedback!
And yes, you CAN actually track whether the document was ever opened or not. We have Audit Trail for that.
Click on More, then go for History: https://prnt.sc/ugwwwa
Then you will see all actions taken to your document, like here: https://prnt.sc/ugwyqs
And you will also see the timing of all actions, the email credentials of the signer and their IP address.
Hope this helps!
Rating breakdown
Likelihood to recommend: 10/10
Business: $8/user/month (paid annually)
Business Premium: $15/user/month (paid annually)
Professional: $25/user/month (paid annually)
Enterprise: Contact SignNow for pricing.
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