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Talkdesk

4.5

(729)

Cloud-based contact center & customer experience platform

Last updated: February 2025

Talkdesk Reviews

Overall rating

4.5

729

Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.75/10

Reviews by rating

457

223

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Pros and cons

“Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.”

Jessamine M.

Customer Service Manager

“I love the flexibility of what the product is able to do to help our business. I also love the reporting features.”

Christian T.

CCO

“Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.”

Maria Jose T.

Service Desk Technician

“It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.”

Neddie M.

Vice President of Operations

“Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.”

Hajarah Z.

Customer Service Rep

“Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.”

Verified reviewer

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729 reviews

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