JustCall Reviews

Integrates with my CRM so I am can make and receive calls. Those calls and the recordings are automatically logged so I never have to worry about miscommunication.

Can get expensive quickly if you meed to add additional lines.

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

The web interface is super awesome and simple. It is always getting new features to.

The app is so so so bad. You can’t add contacts. You can’t use 3D Touch and get a menu that would let us call trough JustCall app but from the regular contacts on the phone. Most of the time it does not ring on my phone but does on the iPad. The overall interface of the app is terrible. It’s really hard to find the voicemail. I have endless dislikes about the app.

It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it.

For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently.

Hi Suzi, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/

Integration with ZOHO suite of apps. Integration was easy.

Price is a little higher compared to others. Integration is not clear to setup.

Ease of transfer and outbound text communication

Some features are hard to find and begin implementation

All communication tools in one place, and very user-friendly

Chat support can take its time to respond once a concern/issue ahs been brought up.

It's easy to make calls and input the number you are calling.Also it always informs you the time zone of the client you are calling

I really don't like the filter for the call logs, there is none. You have to go back page per page, you can't search a specific number, email or date.

I liked how easy it was to set up. Everything was mostly self explanatory.

That there were connectivity issues and a few problems when we first started.

We are using Just Call as our soft phone and we also love how everything is integrated from calls to recording and almost everything

I like everything about just call, so far it has been very helpful

Tracking all of the phone calls made, received, text messages per client deal etc. Just all around makes it super easy to see the progression of dialog with a client and also listen back to past phone calls if needed. Also creates deals for new leads who call in so we are off to the races and the reduction in manual data entry.

The only real issue we have had is on the integration with Pipedrive and JustCall through Zapier for automated texting clients. Just cannot get the issue figured out why it will send the same text over and over while the deal is sitting idle in the texting pipeline stage. Should only go out once, if we ever get that fixed and I can move to automated texts this will be the perfect software solution for us.

We LOVE the SMS after business hours auto-responder feature, the SMS scheduled send feature, and the SMS saved replies feature. This saves us so much time, you have no idea. I also like that their SMS is formatted (so it honors line breaks). Also like that you can do MMS photos and video (except in group messages). Custom music on hold is also very very cool. Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc. They also even added a few features for us on request (i.e. sync phone contacts on the iOS app).

the cost is a little more than the competitors, but the service is worth it, we felt. The group SMS lacks MMS capability. The call quality is not HD.

Hi Hamlet! It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/

I really like the support, price and product. The combination is great. It's not as expensive as other option and does the job. Support works with you and is very prompt and effective.

Some of the reporting could be a little easier and show everyone but overall it works fine. For instance, I wish some views had more of a breakdown. That's about it.

Good call quality and modern UI/Dashboard

The CTC Google Chrome plugin can be a little buggy sometimes.

Hey Alex, thank you so much for your kind note. We're happy to hear how JustCall has turned out to be helpful for your team. Regarding the bug, You can always raise a ticket here at help@justcall.io (or) contact our customer support. We'll be there to help you out!

Love the ability to do conference calls and call recordings. Really useful for training and monitoring.

Mobile notification could be improved. Sometimes phone notifications are delayed. I get notified on my phone for SMS messages that may have already been dealt with on the PC app.

Hi Nuri, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. You can follow our latest product updates here - https://justcall.io/updates/

We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our job easier.

As far everything is just perfect, we did have an improvement in productivity.

Hi Sara, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team.

It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine. It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive. I can't speak to the cost, but our team is happy and management seems content at the cost per call.

Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

Hey Harrison, Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful. Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users...

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The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service.

It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been.

We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful. The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

Nothing as of now. If there is any problem, customer support takes care of that.

Hi Nimisha, Thank you for sharing your feedback with us :) So happy to learn how JustCall features are able to make an impact on your business. Our support team is always striving to create a seamless experience for customers like you. If you don't want to miss out on the latest features and upgrades in the system, please feel free to explore our updates section: https://justcall.io/updates/

Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads

The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket

Hey Andrew, Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased to hear that you're loving our product. JustCall does have Zendesk integration available and many of our customers use the integration. We would be glad to show you how the integration works. Can you please write us at help@justcall.io or use our live chat support to get on a call with our team :)

Overall, it's quite easy to use and includes lots of features. It offers more than its competitors and the price you pay is quite fair. Additionally, their tech support & customer service team members are all very responsive and helpful.

JustCall is still a newer-ish company, so it doesn't have every feature one can imagine, and sometimes its way of integrating with other software isn't perfect. Over time, this is continually improving, however.

I can select my own phone number, there's at attempt to add a "click to dial" button to every phone number in Chrome via a chrome extension.

Extension is rendered useless by the constant (literally one every 5 seconds) Chrome notifications that are impossible to turn off that your "macbook speakers are now connected". The SMS inbox is not refreshed live, and the notification bubble on their mobile app never updates so you have no clue if anyone has texted you back unless you manually refresh. The mobile app for making calls (what i use since the extension is impossible to use), will often freeze, meaning that I have to force close the app to hang up. It also crashes if you're on a call and receive a text.

"We're sorry to hear that you were not satisfied with your experience. If you are still facing these issues, please raise a ticket here at help@justcall.io (or) contact our customer support. we will be there to help you throughout the journey. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. Meanwhile, you can go through our help guides to learn more about our features: https://help.justcall.io/en/"

Easy to use like the app feature to where we can attach documents as needed

none that I can not complain at the moment

Hi Mark, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team.

I love that there is real time call analytics for every agent. Missed calls are easy to find and return. The recordings are a great training tool.

When more then one caller is ringing for 2 different accounts there is no way of choosing which caller you can answer

"Hi Lisa, Thank you for sharing your JustCall experience with us! So happy to hear you are enjoying all of our favorite features. Mail us at help@justcall.io . if you face any issue and someone from our team will be sure to resolve any troubles. We have now come up with more advanced features, Do check out https://justcall.io/updates/ . "

It's easy to install and get up and running and very user friendly.

We use this with ONE user only, so a lot of the other integrations and options clutter the dashboard.

Hi Darie, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/