JustCall Reviews

I like justcall because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can...

Read more

A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent.

Whenever I need assistance with an error or bug within the platform, they try to resolve it in the best way possible. It is easy to use, practical, and very intuitive I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points.

The support team is from another country, and it is only possible to communicate with them in English. Despite this, communication is often complicated because none of them are native English speakers, so I sometimes feel that they don't understand what I mean or that they respond with things unrelated to my request

Plenty of features, all combined into a single platform. Customer service is typically quick to respond, although can take a few hours in some days. Features provided are usually not available in many other similar products and competitors, such as live monitoring for example, or bulk SMS.

High cost. Every call, text, whether incoming or outgoing, costs money and is counted towards your monthly bill with JustCall. Use of features is not as easily accessible or understandable, mainly because of less demand in some features, but also because of the technology used to implement those features with your CRM. Such as individual CRM integrations rather than full and general integrations that cover everything through a single account.

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Thanks for sharing your experience with us, Lloyd. We're glad to hear that JustCall AI has been useful for your sales training and call reviews. We're sorry to hear about the connection issues some users are facing. We understand the impact it can have, and we're actively working to improve this. Apologies for any delays in our support – we're on it and appreciate your patience. It's great to know you're utilizing JustCall for various aspects of your business. If you have any specific insights or if there's anything we can do to make your experience even better, feel free to reach out. Cheers!

JustCall is easy enough to use -- occasionally have issues with delays but might be due to internet bandwidth. We have an integration to our CRM that seems to work well.

routing inbound calls -- when someone calls into our direct line, there is a good way to route the calls to appropriate parties. Also the integration to Close seems to only be one way from JC > Close

Thanks for the feedback, Scott! Glad to hear JustCall is working well for you. We understand the challenges with inbound call routing and the one-way integration to Close. We're actively looking into these to enhance your experience. Appreciate your positive perspective on the overall product. If you ever need assistance, we're here! Cheers

for the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value.

CUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons.

JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely.

Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems

Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.

They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.

I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.

Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.

Hi Michael, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. Glad you loved our onboarding and also the templates to be used in your customer interaction. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team.

Love the ability to do conference calls and call recordings. Really useful for training and monitoring.

Mobile notification could be improved. Sometimes phone notifications are delayed. I get notified on my phone for SMS messages that may have already been dealt with on the PC app.

Hi Nuri, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. You can follow our latest product updates here - https://justcall.io/updates/

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/

Was excited to do a free trial and integrate with Pipedrive. They have a integration built in the marketplace of pipedrive and felt like it was going to be a great solution for our communication needs

Support is terrible. Once you sign up for say a free trial, You have to verify email.....ok, Then you get 3 questions to answer via email. Answered those. Then the account needs to be reviewed by them before you can access. I am actually still waiting. Asked questions on the web chat.....no response. Sent Emails to the support email listed several times.....no response. So an absolute waste of my time. We are not talking hours, we are talking days. So with that said, I am still on a trial I cannot access. Also you cannot use Gmail or icloud email addresses when signing up. Absolutely absurd

Hi JD, I regret that you had to wait for your Account verification. I understand how frustrating it must have been for you. This isn't the quality of service we aim to provide. I believe there should have been a miscommunication we have no intention to keep you waiting and our support team ensures that no user/customer is left behind. Please note that I've escalated the issue with available details to our Senior Customer Support Manager, but I would require your email as we have no details to look into. We're looking to resolve this issue to your satisfaction at the earliest.

The way JustCall integrated with Zoho made it a no brainer for us. I know a few different phone systems "integrate" with Zoho but not like this.

I don't love that we constantly have to pay for more texts and more minutes. I wish there was a way to just include that in the plan.

Hi Ty, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product. With respect to the feedback could you kindly explain this in detail over a mail? Thank you.

Customer service is very responsive and accepts suggestions

The system is still a bit clunky and could use better integration

Hi Kathleen, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product. With respect to the feedback, could you kindly explain this in detail over a mail? Please share details about the issue at help@justcall.io and we'll get back to you at the earliest.

Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.

The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.

Hai Joseph, Thank you so much for sharing your JustCall experience. Our support teams are always striving to ensure a seamless experience for your business. Regarding the technical glitches you can contact our support team anytime they will be ready to help you out! Also, next time whenever you face any glitches please feel free to write us at help@justcall.io for our product team to look into it!

I like how many things you can do on justcall. The range of options is great within one software platform.

It is SO glitchy. I have issues with incoming/outgoing calls all the time. I use the app on my phone and also on the computer, but either way customers tell me I sound spotty on the phone (noise goes in and out) when I am connected to wifi. I have to disconnect from my wifi and use my data in order for the calls to sound clear (no matter what wifi I am connected to). If you have more than one tab of JustCall open on your computer.... good luck to you.

We're sorry to hear that you were not satisfied with your experience Sonja! Please reach out to help@justcall.io and someone from our team will be sure to resolve any troubles promptly. In the meantime, thank you for your candid feedback. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible.

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

Easy integrate into our current tech stack.

Almost had too many features - I like things simple.

- Integrates with our CRM software for admissions - Easy to use interface for both desktop and mobile

- Has fewer features than other VoIP systems we've used before or have in place for other phone lines

The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service.

It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been.

The web interface is super awesome and simple. It is always getting new features to.

The app is so so so bad. You can’t add contacts. You can’t use 3D Touch and get a menu that would let us call trough JustCall app but from the regular contacts on the phone. Most of the time it does not ring on my phone but does on the iPad. The overall interface of the app is terrible. It’s really hard to find the voicemail. I have endless dislikes about the app.

We selected JustCall because of its native integration with Copper CRM. We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful. Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10. What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

All the available plugins and api functionality. A lot of third party developers have resources and guides on how to integrate with most of the business apps and databases we use.

No a fan of the UI myself but, negligible. Probably because I come from using java based programs to setup systems.

I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.

Sometimes the software drops calls or has very bad reception.

Thank you so much for sharing your feedback & review. Regarding call quality, as it is a function of numerous factors ranging from bandwidth availability, bandwidth consistency, microphone settings, local device environment & so on, it will be great if you can report some phone calls from the call logs section so that we can pull out the carrier level and device level insights and figure out the...

Read more

Just call is quite cheap and easy to set up. The dashboard is user-friendly but it can be improved.

Call quality is heinous. Call drops almost everytime or the person on the other end is unable to hear. We've had so many customers who have claimed about the bad call quality and same was shared to just call support but it never got fixed. Their support is not even available 24X5 and only available via chat and email.

Hey! It will be great if you can share your contact information with us because upon checking our customer tickets for last 6 months - we don't see any ticket about such bad call quality issues. We use premium voip provider Twilio and are hosted on Google Cloud. We are available via chat & email 7 days a week. And, for premium plan customers - we even have dedicated account managers. So, I'm sorry for the bad experience that you have shared but I can't recollect any such company that has left us because of call quality issues.