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ZaiConversations Logo

Cloud-based communication solution for SMBs

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ZaiConversations - 2026 Pricing, Features, Reviews & Alternatives

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ZaiConversations overview

What is ZaiConversations?

Zailab is an intelligent, cloud-based omni-channel communication solution designed for small and medium sized contact centres. The software uses AI to intelligently route and prioritize calls, with integrated quality assessment and workforce management tools provided in addition.

Zailab approaches every problem with a beginners mind and focuses on developing new solutions to existing contact centre problems with the aim of ensuring customers receive an excellent customer experience and a positive result. Zailab are the first ever to offer a true usage/consumption based model.

Key benefits of using ZaiConversations

  • Workforce management and quality assessment tools help to ensure that clients aren't waiting too long, that agents are following protocol, and that there are enough agents on duty to meet service level agreements.

  • Team leaders are alerted if an agent misses calls, transfers too many calls, or has been on a break for too long.

  • All incoming voice calls, video calls, emails, chats, and SMS messages are placed in a virtual waiting room before being automatically prioritized and routed to the most suitable, available agent.

  • With Zaiab's drag and drop interaction flow builder, administrators can define (and adapt) exactly how caller journeys will flow through the system, taking into account agents, skills, sites, and services.
  • Starting price

    1per feature /
    per month

    Alternatives

    with better value for money

    ZaiConversations’s user interface

    Ease of use rating:

    ZaiConversations reviews

    Overall rating

    4.9

    /5

    10

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.8/10
    Rating distribution

    5

    4

    3

    2

    1

    9

    1

    0

    0

    0

    Who uses ZaiConversations?

    Based on 10 verified user reviews.

    Company size

    Small Businesses

    Enterprises

    Midsize Businesses

    Top industries

    Staffing and Recruiting
    Consumer Services
    Insurance
    Leisure, Travel & Tourism
    Others

    Use cases

    - Not enough reviews
    -
    -
    -
    -
    -

    ZaiConversations's features

    Features rating:

    Activity dashboard
    Alerts/Escalation
    Alerts/Notifications
    API
    Automatic call distribution
    Blended call center
    Call center management
    Call logging
    Call monitoring
    Call recording
    Call reporting
    Call scripting
    Call transfer
    Callback scheduling
    Campaign management
    Chat/Messaging
    Computer telephony integration
    Contact database
    CRM
    Customer history
    Inbound call center
    Interaction tracking
    IVR
    Manual dialer
    Multi-Channel communication
    Outbound call center
    Queue management
    Real-Time analytics
    Real-Time monitoring
    Real-Time reporting
    Voice mail
    Workforce management

    ZaiConversations alternatives

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    ZaiConversations pricing

    Value for money rating:

    Starting from

    1

    Per month

    Per Feature

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about ZaiConversations price and value

    Value for money rating:

    ZaiConversations integrations (3)

    ZaiConversations support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    24/7 (Live rep)
    Phone Support

    Training options

    Live Online
    In Person
    Documentation
    Webinars

    ZaiConversations FAQs

    Q. What type of pricing plans does ZaiConversations offer?

    ZaiConversations has the following pricing plans:
    Starting from: $1.00/month
    Pricing model: Subscription
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of ZaiConversations?

    ZaiConversations has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ZaiConversations support?

    ZaiConversations supports the following languages:
    English


    Q. Does ZaiConversations offer an API?

    Yes, ZaiConversations has an API available for use.


    Q. What other apps does ZaiConversations integrate with?

    ZaiConversations integrates with the following applications:
    Salesforce Service Cloud, Zoho CRM, SugarCRM


    Q. What level of support does ZaiConversations offer?

    ZaiConversations offers the following support options:
    Chat, Email/Help Desk, 24/7 (Live rep), Phone Support

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