Connex For QuickBooks Pricing Plan & Cost Guide

Connex is a cloud-based software designed to help businesses automatically synchronize orders, shipment tracking details, partial refunds, and customer information with QuickBooks Desktop and QuickBooks Online.

Connex For QuickBooks

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Connex has worked with us to keep our costs in line with our usage.  Which has been extremely helpful, since we have not found any other product supporting 1shoppingcart.

Integrates our outdated shopping cart to QBO

Thank you for the review Cheryl. We are very happy to hear that Connex is working well for you and saves you on your labor costs!

Do not waste your time with this vendor.  I promise it will be the worst customer service experience you have had with a software company (and we all know the bar is very low).  I used their software for 2 years and ultimately they disconnected my account when they could not resolve the synce problems we were having.  Just absolutely terrible.  How about fixing your software?   Try Webgility.

Do not waste your time with Connex.  Terrible customer service.

Connex is a game changer managing our e-commerce.  I've worked with other providers but when it comes to value and reliability, Connex beats them hands down.   They are responsive to their client needs and have improved the product in significant ways.  They continue to strive to improve their system and customer relations.  The webinars are very helpful.

It can be a game changer

Used Connex for years.  Functionality is good, recently though, they raised by price by about 1.75% AND removed all support.  This is a complex enough app that customer support is an absolute necessity.  Now, if I want support, I have to pay for a much more expensive plan (4 or 5 x what I have been paying) which is extreme overkill for an organization of my size.  I am extremely unhappy about the way they implemented their changes and will begin to look for an alternative app.

Used to love it, but...

We changed our pricing model as of June of 2021 to simplify our license policy and we asked users to upgrade. For users on our legacy plans, we have the knowledge base with 300+ articles and videos available. Support via tickets and screen-sharing is available for purchase on Silver Plan and higher. 

My overall experience has been that they are immediate in response and customer service and have always had a sloution.

Great Interface and Customer Service

I had used software for a couple years till September last year when I had to be out for five months. I paid for annual subscription back in May Last year. They decided to change the plans during my absence. They almost triple the monthly dues and decreased the value of subscription. They did not keep their contractual obligations and attempted to bill my credit card for new price, even my subscription was paid till May this year. When I tried to contact thru email support, they ignored my emails or even deleted without the reading. They intentionally do not provide phone support number. I used my paid annual subscription just for less than 4 month and they refused to provide me with refund.

Poor customer service and support

It worked for the time we used it.  I have since migrated to another product that offers me more customization.  It is more expensive.

Connex Review

I started using Connex when I launched my new website.  My onboarding session was helpful, but the site was not going to be live for another week.  Once the site went live I wanted to schedule a follow up onboarding call  to make sure everything was working and you replied to me with a message that I have to pay $100 for a follow up call! Outrageous, and very disappointing that this is the foundation of our working relationship.  It's called customer support.
Overall Connex is still a good value, but it would be really nice if someone would pick up a phone and help me trouble shoot some of the problems I'm having instead of going back and forth with "tickets". 20 minutes of your time would save me hours of frustration and boost my feedback scores and certainly make me more willing to recommend you to others.  [SENSITIVE CONTENT]- Cody

Happy to be saving time, dissapointed in ongoing support

Great Product & Service

When I was looking for a product that could link my web sales to my Brick and Mortar QB with an a BOM software call SOS this was the easiest, cost effective and seamless product on the market.

It is fairly easy to implement and the price is affordable.

Our pricing is $599/month or $499/month billed annually. 
Includes: 
- 36,000 transactions per year (more transaction available with purchase) 
-Automated accounting and order management with QuickBooks 
-Automated reconciliation 
-Onboarding &amp; additional screensharing support

Connex For QuickBooks Pricing

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