RMM Pricing Plan & Cost Guide


RMM Pricing

Starting from: $50.00/month

Pricing model: Subscription

Free Trial: Available

30-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.

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Competitors Pricing

Uptime Cloud Monitoring

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available

Grepsr

Starting from: 129.00/month
Pricing model: Free, Subscription
Free Trial: Available

GoCanvas

Starting from: 45.00/year
Pricing model: Subscription
Free Trial: Available

SPS Commerce

Pricing model: Subscription

SolarWinds Service Desk

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available

RMM Pricing Reviews

Pros

  • They are responsive, helpful, and reliable. Their forum is full of advise from other users and it is a great resource not just for solarwinds products, but in general.Verified ReviewerRead the full review
  • SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.Rex S.Read the full review
  • What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.Verified ReviewerRead the full review

Cons

  • I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel.Verified ReviewerRead the full review
  • Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.Verified ReviewerRead the full review
  • The biggest problem is that the agent can really take over CPU and memory.James K.Read the full review
97%
recommended this to a friend or a colleague

18 reviewers had the following to say about RMM's pricing:

Rex S.

It is WORTH a Consideration!!!

Used daily for 6-12 months
Reviewed 2019-03-07
Review Source: Capterra

SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients. Its a new solution, so they have issues, but they do seem to take care of them rapidly. If something does not seem to work for us they will discount it, and allow us to integrate it slowly. The price is attractive and a consideration for anyone in the MSP RMM or MSSP business.

Pros
Starting using SolarWinds shortly after they offered a reseller solution for RMM and MSP's. The features are wide and the prices is mostly on par with other mid tear offerings. The ease of loading the remote client software is good, and better than many others. The broad range of addons is nice, but can be costly fast! Tailoring to each client is what we do, so we add the features based on the broadest range of use of that feature. We spend many weeks evaluating RMM software. Coming from more costly software solutions to SolarWinds we felt that for many of the clients we had, they offered to most advanced solutions which could grow with us. The reporting features, and remote monitoring, and the anti-spyware was key features we needed. Recommend SolarWinds for any level MSP or MSSP.

Cons
The user interface needs work to be easier for entry level staff. The reporting details in some modules seem to be incomplete. The cost structure for each item, needs to be redone. Very hard to determine exact pricing for wholesale cost versus retail selling price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Nate F.

SolarWinds RMM is Fantastic

Used daily for 1-2 years
Reviewed 2019-08-09
Review Source: Capterra

Pros
-Easy to Use -Easy to Manage -Great Customer Support -Provides lots of tools that make supporting a large environment with remote users easy

Cons
-Backup Tools are expensive -Some of the security reports that estimate the value of your data are a little exaggerated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Michael G.

Catch the Breaches Before They Occur!

Used monthly for 2+ years
Reviewed 2017-09-08
Review Source: Capterra

Ease of mind knowing that my network is being monitored 24/7.

Pros
As you can probably tell from my last few reviews, my work is a Solarwinds shop. We use a large portion of their modules and get the full benefit from doing so. This module is no different - it gives you up to date breach alerts as well as a host of other options to keep your network monitored and healthy.

Cons
You can argue that this module is not 100% needed. If you already use NPM, then you can probably skip this and just stick with your firewalls and other, cheaper, monitoring systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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John Dykstra D.

Former user

Used occasionally for 2+ years
Reviewed 2020-02-11
Review Source: Capterra

I think SolarWinds is a good company and probably a great fit for many companies.

Pros
Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me. The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.

Cons
After losing one of my larger users, the flat rate platform fee made the overall cost a bit much for the remaining users. Also, the pricing model for the backup was no longer competitive in my environment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Easy to use - not easy to leave

Used occasionally for less than 6 months
Reviewed 2019-07-11
Review Source: Capterra

Pros
We used an old version six years ago. The issue was value for money. They courted us to come back with better pricing and all the improvements. Nice web based interface. You can get lost or distracted with all the extra functions. I think this would work best for a new MSP that does not have all the infra structure and services in place. Then it is a one stop shop.

Cons
BRUTAL dealing with AR. We tried it a second time on a few devices. The reporting was what was expected. We had most of the feature in place already. I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel. - Now what a disaster! - They refused my cancellation and have continued to bill. From their NetSuite: The cancellation has been submitted. But it was rejected 5/3 and 6/3. What a terrible company to deal with!

Response from SolarWinds MSP


We are sorry to hear you had challenges with your billing process. We'd love the opportunity to help. Please contact us at mspretention@solarwinds.com and one of our Customer Success Representatives will be in touch asap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Anonymous

Complete set of tool to monitor all your data center and cloud provider

Used daily for less than 6 months
Reviewed 2018-10-04
Review Source: GetApp

Pros
Solarwind offer a complete set of tool for managing your datacenter operations. It is including a mapping of your application in the last version, so now you can follow your dataflow and isolate all anomalies like security breach, network congestion, server unavailable ... and get all reported inside the same dashboard. I like that is also avalaible on premise, hosted or cloud

Cons
Pricing is only avalaible by request to a sale person, and licensing model are not available on their web site actually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeremy K.

Good product for a small shop

Used daily for 2+ years
Reviewed 2019-10-15
Review Source: Capterra

Managed services, able to take control of computers and to keep an eye on important functionality.

Pros
Not expensive. Pay per use. Easy to use. Works well.

Cons
Some features like chat with the user have still not been built in. Patch management seems to fail on patches some times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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ANTHONY H.

Making my life easier.

Used daily for 6-12 months
Reviewed 2019-07-11
Review Source: Capterra

Audit Compliance for DFI, FFIEC and SOX requirements

Pros
It is easy to use manage and maintain. The new dashboards are nice too.

Cons
I like it all. There is little to no like about this software. Everything you need in one place for a reasonable price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Burt J.

Optimal Network Monitoring

Used weekly for 2+ years
Reviewed 2018-12-10
Review Source: Capterra

Pros
Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues. Customer support is very professional.

Cons
Price can be somewhat of a challenge. Somewhat requires technical expertise experienced in network analysis and traffic studies to configure and optimally use the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bill B.

There is no perfect RMM tool

Used occasionally for 6-12 months
Reviewed 2018-09-14
Review Source: Capterra

Solarwinds was one of my stops on the way to the perfect RMM system. After trialing a number of them for months, I learned there is no perfect RMM. Each one has different strengths and weaknesses. Solarwinds RMM is strong on usability, integration, and pricing. They were, when I trialed it over a year ago, weak on patching and to a lesser degree, automation.

Pros
The trial period is a full 30 days. The sales and support teams are available to help with setup questions and problems during that time. My experience with sales was overall positive - they were not pushy. The product is cloud hosted, no option for self-hosting (they offer another RMM that can be.) The monitoring agent is unobtrusive on the target PCs. It's possible to remotely manage most of what you need to manage on a workplace PC. They offer integrated AV which is a must for MSPs. A documents-only backup is also available, although for full system backups you will need to use theirs or another add-on backup application. A large body of knowledge is available online, much of it from the days when the individual components were stand-alone companies. Once you learn the history of SW RMM, you can find answers to most problems in forums and blog posts. I can't comment on their phone support, as I only used it once or twice. I thought the pricing was quite fair. You can easily charge enough per PC to make the RMM cost small change. They offer month-to-month billing, which is great for small startups.

Cons
Running tasks and scripts is anything but real time. You might wait hours to learn if a script had run or not, or what the output was. Patch management gave the appearance of being complete and granular, but again, for me, confidence in the actual state of systems was not there, needed lots of double checking. AV and backup were reliable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Pretty awesome stuff

Used daily for 2+ years
Reviewed 2019-11-05
Review Source: Capterra

Great software, we implement it for all our contracted customers and use it on a daily basis. :)

Pros
What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great. The option to use Take Control is something we use everyday to support our contracted customers.

Cons
Little things like not beeing able to backup an SQL server on a normal pc, you'd need a server installation for that. and then also pay the price of the server. Also, the RMM console is a bit slow at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Simon E.

Remote Monitoring made easy

Used daily for 2+ years
Reviewed 2018-09-07
Review Source: Capterra

Overall and cost effective solution for monitoring systems which normally would be a manual process.

Pros
Extremely easy to deploy with default agent settings you setup in minutes. Advanced users can customise the alerts, monitor events of any type. Email alerts on failures. Other addon's can be added to the console such as patch management, antivirus, backup and more.

Cons
If I had to pick something I would say occasionally (once a year if that) the agent service would need a restart as the server would stop reporting it. You still get notified of this so not a massive problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Very Satisfied, Great Product

Used weekly for 2+ years
Reviewed 2019-11-10
Review Source: Capterra

See above

Pros
After major knee injury, I was able to maintain personal, inventory food cost and operational; issues assisting the owners to resolve and correct issues in a proactive way. Great product!

Cons
It works great but it is determined for me to update it... it works good like it is

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

SolarWinds makes a fantastic RMM tool.

Used daily for 2+ years
Reviewed 2018-07-25
Review Source: Capterra

Pros
What I like most about SolarWinds RMM is it's value. I believe you get the most bang for your buck compared to other RMMs. In a recent survey among MSPs nationwide, SolarWinds was even ranked the best overall.

Cons
Patch management could be better, but I know they are working hard on it. Right now it's a bit complicated to setup and use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Matthew S.

Solarwinds RMM Review

Used daily for 2+ years
Reviewed 2020-01-06
Review Source: Capterra

We have been using Solarwinds RMM for quite a while now and have been very happy with they business relationship we have formed, easy, cost effective RMM with loads of features.

Pros
This RMM is cost effective and web based, no need to install a bunch of software to use it. The ability to turn on components as you want to upgrade and grow is brilliant.

Cons
I have to say I cannot think of anything that I like the least.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nigel Z.

Great features and value

Used daily for 2+ years
Reviewed 2019-10-30
Review Source: Capterra

I am able to keep the clients I have engaged and continue to service them with other IT needs. It works great for improving the client's performance and increasing my bottom line.

Pros
I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.

Cons
I would like the software to have an option for the client to cancel a reboot of their machine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Akbar A.

SolarWinds RMM MSP Software

Used daily for 6-12 months
Reviewed 2019-10-16
Review Source: Capterra

Pros
Remote Access, Industry Standard Software for protection, quick install, Data collection

Cons
Loading of the RMM is slow, workstation drag and drop not available, does not provide much information like Kasaya does, and issues installing because its not showing up on the RMM Dashboard. Dashboard also could use a touch up. Support is slow to respond, Make this more like Kaseya, and you will have the Perfect RMM. Keep the pricing more lower then the others as well. make support easily accessable to partners like myself. And provide more training and help for setting up billing, and consumer side visuals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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James W.

Solid software with good function, but not perfect.

Used daily for 2+ years
Reviewed 2019-10-23
Review Source: Capterra

We've been using this dashboard for a long time and it does everything light solid antivirus for my residential clients up to medium scale commercial asset tracking and maintenance operations.

Pros
The single pane of glass to manage antivirus, backups, in detail alerts, and asset tracking is really nice. I use it to manage nearly a thousand workstations and have used it since it was called "hound dog RMM"

Cons
several parts have a fair amount of hassle to set up and administer, notably the antivirus installation and patch management. Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency. I'd like to be able to say something like "if the backup is one day out of date, mark it yellow, 2 days mark red" or something like that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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